Capterra Logo
Helping businesses choose better software since 1999

Fathom vs Cognigy.AI: Which is a better fit?

Updated on February 13th, 2025
Capterra offers objective, independent research and verified user reviews. We may earn a referral fee when you visit a vendor through our links.
What's your intended use case?
Summary
Key features rated by users
Features selected based on 1,276 reviews from Conversational AI Platform users.
% Fit
Not enough reviews
Feature ratings
Chatbot
--
Natural Language Processing
4.8
AI/Machine Learning
4.9
Live Chat
4.6
Reporting/Analytics
4.6
% Fit
Not enough reviews
Feature ratings
Chatbot
4.8
Natural Language Processing
4.7
AI/Machine Learning
4.5
Live Chat
4.2
Reporting/Analytics
4.5
User satisfaction
5.0
User reviews672
Ease of use
5.0
Functionality
4.9
Value for money
4.9
Customer support
4.9
4.8
User reviews22
Ease of use
4.7
Functionality
4.6
Value for money
4.8
Customer support
4.8
Price starts from
--
Not provided by vendor
Free version
Free trial
Monthly subscription
Free version
Free trial
Best for

Anyone who is on a lot of video calls: Sales and customer success professionals, founders, businesses with remote teams, consultants, etc.

Cognigy transforms enterprise contact centers with Cognigy.AI, combining Generative and Conversational AI to create Agentic AI, delivering instant, multilingual, hyper-personalized customer service.

User reviews
pros & cons
1 / 4
View Reviews
1 / 4
View Reviews
Video reviews
No video reviews yet
No video reviews yet
User interface
No videos provided by vendor
No videos provided by vendor
276054
5 screenshots
176610
5 screenshots

Fathom

19/50
  • Activity Dashboard
  • API
  • Autoresponders
  • Chat/Messaging
  • Communication Management
  • Contextual Guidance
  • Customer Database
  • Customer Experience Management
  • Customer Segmentation
  • Customer Service Analytics
  • Drag & Drop
  • Email Management
  • Engagement Tracking
  • Feedback Management
  • For Developers
  • Intent Recognition
  • Knowledge Base Management
  • Lead Capture
  • Monitoring
  • Multi-Channel Communication
  • Multi-Channel Management
  • Natural Language Search
  • Performance Metrics
  • Pre-Configured Bot
  • Real-Time Monitoring
  • Real-Time Notifications
  • Social Media Integration
  • Speech Synthesis
  • Surveys & Feedback
  • Visual Analytics
  • Workflow Management
  • AI/Machine Learning
  • Alerts/Escalation
  • Chatbot
  • Chat Transcript
  • Code-free Development
  • Configurable Workflow
  • CRM
  • Customizable Branding
  • Live Chat
  • Multi-Language
  • Natural Language Processing
  • Real-Time Analytics
  • Real-Time Data
  • Reporting/Analytics
  • Reporting & Statistics
  • Search/Filter
  • Sentiment Analysis
  • Speech Recognition
  • Third-Party Integrations
See All features
Hide Conversational AI Platform Software Features -

Cognigy.AI

Top Features
47/50
Show Conversational AI Platform Software Features +

Fathom

  • Best Value Conversational AI Platform
    Software (2024)
Fathom
Deployment
  • Cloud, SaaS, Web-Based
  • Desktop - Mac
  • Desktop - Windows
  • Desktop - Linux
  • Desktop - Chromebook
  • On-Premise - Windows
  • On-Premise - Linux
  • Mobile - Android
  • Mobile - iPhone
  • Mobile - iPad
Support
  • Email/Help Desk
  • FAQs/Forum
  • Knowledge Base
  • Phone Support
  • 24/7 (Live rep)
  • Chat
Training
  • In Person
  • Live Online
  • Webinars
  • Documentation
  • Videos
Cognigy.AI
Deployment
  • Cloud, SaaS, Web-Based
  • Desktop - Mac
  • Desktop - Windows
  • Desktop - Linux
  • Desktop - Chromebook
  • On-Premise - Windows
  • On-Premise - Linux
  • Mobile - Android
  • Mobile - iPhone
  • Mobile - iPad
Support
  • Email/Help Desk
  • FAQs/Forum
  • Knowledge Base
  • Phone Support
  • 24/7 (Live rep)
  • Chat
Training
  • In Person
  • Live Online
  • Webinars
  • Documentation
  • Videos
Fathom
  • By Fathom Video
  • Located in United States
Cognigy.AI
  • By Cognigy
  • Located in Germany
  • Founded in 2016
Need a Little Help?

Talk with a software expert for free. Get a list of software that’s great for you in less than 15 minutes.

Recommendations

Products similar to those you're currently comparing: