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Anyone who is on a lot of video calls: Sales and customer success professionals, founders, businesses with remote teams, consultants, etc.
Cognigy transforms enterprise contact centers with Cognigy.AI, combining Generative and Conversational AI to create Agentic AI, delivering instant, multilingual, hyper-personalized customer service.
Great interface and really easy to produce good looking reports. Excellent customer service - quick, accurate and helpful.
However, I was very disillusioned with this when I saw the summaries it put together were just a sentence or two long, with a link to the Fathom recording.
I love the seamless interface to have it join meetings, and then the little widget that allows you to mark important things in the meeting is a total game-changer for my sales calls.
The interface for my library of recorders is not well organized, and hard to add labels, utilize folders and not have the thumbnails show up.
My overall experience has been superior to any tool that I’ve used. Customer service is very important to me and they are absolutely amazing as well.
Occasionally it gets spellings wrong, or mishears words. But I can still work it out, I was there.
I also love how I can easily share the videos with prospects. The integrations with HubSpot and Zoom have also been a huge help.
I accidentally turned Fathom off once I had started a meeting and couldn't find a way to quickly turn it back on.
Easy to use, yet hugely powerful, web-based graphical user interface. Great extendability plus great supporting tools beside core platform (LiveAgent, Insights, VoiceGateway).
I'm actually struggling to find the cost of the paid developer course as it has not be made known on the website. Other than that, nothing else.
The very good user interface combined with the powerful NLU allow, with appropriate Intents and Intent Training, a highly efficient user communication and Intent decisions.
At this point in time, parts of the documentation are rather hard to find.
It is very easy to start with Cognigy: The product is very accessible and clearly structured. Due to the Low-Code/No-Code-Platoform also Non-IT-Users are able to create chatbots successfully.
Building custom extensions can be difficult for non-technical persons.
AI to be a powerful and flexible platform that is easy to use and has a large and active community. I would recommend Cognigy.
Whenever I discover something I don't like I send a Feature/Change request and it's gone.
Fathom
Cognigy.AI
Top FeaturesFathom
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