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Cognigy transforms enterprise contact centers with Cognigy.AI, combining Generative and Conversational AI to create Agentic AI, delivering instant, multilingual, hyper-personalized customer service.
Not provided by vendor
Easy to use, yet hugely powerful, web-based graphical user interface. Great extendability plus great supporting tools beside core platform (LiveAgent, Insights, VoiceGateway).
I'm actually struggling to find the cost of the paid developer course as it has not be made known on the website. Other than that, nothing else.
The very good user interface combined with the powerful NLU allow, with appropriate Intents and Intent Training, a highly efficient user communication and Intent decisions.
At this point in time, parts of the documentation are rather hard to find.
It is very easy to start with Cognigy: The product is very accessible and clearly structured. Due to the Low-Code/No-Code-Platoform also Non-IT-Users are able to create chatbots successfully.
Building custom extensions can be difficult for non-technical persons.
AI to be a powerful and flexible platform that is easy to use and has a large and active community. I would recommend Cognigy.
Whenever I discover something I don't like I send a Feature/Change request and it's gone.
Cognigy.AI
Top FeaturesBotosynthesis
Botosynthesis
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