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DeskDirector vs CloudRadial: Which is a better fit?

Updated on October 15th, 2023
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Summary
Features in Managed Service Providers (MSP)
17
42
  • Billing & Invoicing
  • Dashboard
  • Event Logs
19
Best performer
42
  • Backup and Recovery
  • Compliance Management
  • Help Desk Management
User satisfaction
4.5
User reviews12
Ease of use
4.1
Functionality
4.3
Value for money
4.0
Customer support
4.1
4.7
User reviews55
Ease of use
4.1
Functionality
4.5
Value for money
4.6
Customer support
4.7
Price starts from
Monthly subscription
Free version
Free trial
Monthly subscription
Free version
Free trial
Best for

DeskDirector serves Managed Service Providers looking to centralize and streamline their services to customers in a customized, personalized way.

Managed Service Providers and internal IT service professionals who want to improve their customer and/or end-user experience.

User reviews
pros & cons
1 / 4
View Reviews
1 / 4
View Reviews
Video reviews
No video reviews yet
No video reviews yet
User interface
No videos provided by vendor
No videos provided by vendor
176872
5 screenshots
199354
5 screenshots

DeskDirector

17/42
  • Active Directory Integration
  • Activity Tracking
  • Anti Virus
  • API
  • Audit Trail
  • Backup and Recovery
  • Build Automation
  • Compliance Management
  • Configuration Management
  • Contract/License Management
  • CRM
  • Endpoint Protection
  • Help Desk Management
  • Inventory Management
  • IT Asset Tracking
  • Maintenance Scheduling
  • Mobile Device Management
  • Network Monitoring
  • Patch Management
  • Policy Management
  • Real-Time Analytics
  • Scheduling
  • Security Tools
  • Server Monitoring
  • Vendor Management
  • Alerts/Notifications
  • Billing & Invoicing
  • Customizable Reports
  • Dashboard
  • Event Logs
  • Issue Management
  • Performance Metrics
  • Real-Time Reporting
  • Real-Time Updates
  • Remote Access/Control
  • Remote Monitoring & Management
  • Self Service Portal
  • Service Level Agreement (SLA) Management
  • Support Ticket Management
  • Task Management
  • Third-Party Integrations
  • Workflow Management
See All features
Hide Managed Service Providers (MSP) Software Features -

CloudRadial

Top Features
19/42
Show Managed Service Providers (MSP) Software Features +

DeskDirector

--

CloudRadial

--

DeskDirector
Deployment
  • Cloud, SaaS, Web-Based
  • Desktop - Mac
  • Desktop - Windows
  • Desktop - Linux
  • Desktop - Chromebook
  • On-Premise - Windows
  • On-Premise - Linux
  • Mobile - Android
  • Mobile - iPhone
  • Mobile - iPad
Support
  • Email/Help Desk
  • FAQs/Forum
  • Knowledge Base
  • Phone Support
  • 24/7 (Live rep)
  • Chat
Training
  • In Person
  • Live Online
  • Webinars
  • Documentation
  • Videos
CloudRadial
Deployment
  • Cloud, SaaS, Web-Based
  • Desktop - Mac
  • Desktop - Windows
  • Desktop - Linux
  • Desktop - Chromebook
  • On-Premise - Windows
  • On-Premise - Linux
  • Mobile - Android
  • Mobile - iPhone
  • Mobile - iPad
Support
  • Email/Help Desk
  • FAQs/Forum
  • Knowledge Base
  • Phone Support
  • 24/7 (Live rep)
  • Chat
Training
  • In Person
  • Live Online
  • Webinars
  • Documentation
  • Videos
DeskDirector
  • By DeskDirector
  • Located in New Zealand
CloudRadial
  • By Azurative
  • Located in United States
  • Founded in 2018
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