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DeskDirector serves Managed Service Providers looking to centralize and streamline their services to customers in a customized, personalized way.
Managed Service Providers and internal IT service professionals who want to improve their customer and/or end-user experience.
The main benefit for us, is how easy the software is for our end users to use. They need to like using it, to encourage them to use it again.
Desk Director 5 is a pain for deployment. The fact that you are relying on EdgeView2 is the same mistake people made when relying on ActiveX.
If it linked to ScreenConnect and\or Labtech it would be an easy sell to my co-workers. Ability to let clients to manage their own companies tickets is very helpful.
Sometimes a user doesn't know which email address is connected to desk director so they get confused. Newer users have trouble with this too if they havent' logged in yet.
This is a way better customer portal that is more user friendly than the built in ConnectWise portal.
Building the service catalog is very difficult with how the forms are constructed.
The branding is great for us because it means we can provide each of our customers a personalised portal.
Extra costs for Power Automate, when I already have to pay microsoft for power automate.
Our clients love the visibility the product provides, and the ease of use to have and manage their own internal company portal. We absolutely love Cloud Radial.
The lack of customization on numbers of forms or data list is quite annoying. As for example, it's not possible yet to change the column displayed on the "workstations" category.
I highly recommend Cloud Radial if you are looking for a customer portal. The support is great and the online documentation is some of the best I have seen.
Updating the data-collecter can a bit of a pain.
I love the ability CloudRadial gives us as an MSP and feel it has elevated our abilities to make our help desk world class.
KB sorting and filtering is a pain. Every time I come back to partner content, all content groups are expanded and I have to scroll down to find the package I was working on.
Cloud Radial has been great to allow our customers to gain access to their service tickets via ConenectWise. The portal is far superior to the ConnectWise portal.
Customising and setting up content for the dashboard was painful, confusing and very difficult. Support helped a lot but it needs serious simplification.
DeskDirector
CloudRadial
Top FeaturesDeskDirector
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CloudRadial
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