Syncro vs DeskDirector: Which is a better fit?

We have been pleased with the performance of Syncro and overjoyed with the savings of nearly 65% over our previous software.

The lack of customization on the dashboard ui is a small complaint I have.

Which was super simple to implement. We are in the process of implementing asset management, which has caused some issues that were easily resolved by customer support.

I wasted time finding the data I wanted and maintaining all the docker containers, servers, web subscriptions, etc. As a one-man shop, I need to maximize my time and automate everything possible.

The are always very nice, helpful and seem to enjoy what they do. They are very interest in feedback and the Open Office Hours are awesome.

I still use a couple of those other tools but in a much more limited and non-critical capacity.

Love the software it work wonderfully and does what we need it to and they get some extra points for adding holiday lights to the service during Christmas time.

Billing system is complicated. Price is too high for the limited features I use.

The main benefit for us, is how easy the software is for our end users to use. They need to like using it, to encourage them to use it again.

Desk Director 5 is a pain for deployment. The fact that you are relying on EdgeView2 is the same mistake people made when relying on ActiveX.

If it linked to ScreenConnect and\or Labtech it would be an easy sell to my co-workers. Ability to let clients to manage their own companies tickets is very helpful.

Sometimes a user doesn't know which email address is connected to desk director so they get confused. Newer users have trouble with this too if they havent' logged in yet.

Fred F

Director of IT Managed Services

This is a way better customer portal that is more user friendly than the built in ConnectWise portal.

Building the service catalog is very difficult with how the forms are constructed.

The branding is great for us because it means we can provide each of our customers a personalised portal.

Extra costs for Power Automate, when I already have to pay microsoft for power automate.