# Compare Document360 vs ManageEngine ServiceDesk Plus 2026 | Capterra > Unsure of what to choose? Check Capterra to compare Document360 and ManageEngine ServiceDesk Plus based on pricing, features, product details, and verified reviews. Source: https://www.capterra.com/compare/177031-179501/Document360-vs-ManageEngine-Service-Desk-Plus --- # Document360 vs ManageEngine ServiceDesk Plus Features and Cost Comparison Last updated March 13th, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team.[Learn more](https://www.capterra.com/our-story/) Your comparison: Document360ManageEngine ServiceDesk Plus2/4 selected [Document360](https://www.capterra.com/p/177031/Document360/)[4.7 (291)](https://www.capterra.com/p/177031/Document360/reviews/) [ManageEngine ServiceDesk Plus](https://www.capterra.com/p/179501/ManageEngine-Service-Desk-Plus/)[4.4 (231)](https://www.capterra.com/p/179501/ManageEngine-Service-Desk-Plus/reviews/) [## Document360](https://www.capterra.com/p/177031/Document360/)[4.7 (291)](https://www.capterra.com/p/177031/Document360/reviews/) Starting Price Contact vendor Value-for-Money 4.5 Functionality 4.5 Ease of Use 4.7 Customer Service 4.8 Reviews Sentiment Based on [291 reviews](#user-reviews) Positive 284 Neutral 5 Negative 2 [## ManageEngine ServiceDesk Plus](https://www.capterra.com/p/179501/ManageEngine-Service-Desk-Plus/)[4.4 (231)](https://www.capterra.com/p/179501/ManageEngine-Service-Desk-Plus/reviews/) Starting Price $16.00/month Value-for-Money 4.3 Functionality 4.4 Ease of Use 4.3 Customer Service 4.2 Reviews Sentiment Based on [231 reviews](#user-reviews) Positive 208 Neutral 15 Negative 8 ## Send this comparison chart to my inbox ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox. What’s your intended use case? ## Summary * * * Key features rated by users Features selected based on 2,642 reviews from knowledge base software users. about the Fit Score methodology. Fit Score methodology Our Fit Score reflects how reviewers rate a product’s performance against a set of features reviewers rate as most important. A higher score indicates the product is rated better in delivering what reviewers most care about. If the Fit Score is not shown for a specific product, that only means there are currently not enough relevant data points to develop a meaningful score. It does not indicate that the product should be excluded from further evaluation. Best for Methodology 81%Fit High performer Feature ratings Knowledge Management 4.7 Content Library 4.5 Text Editing 4.4 Full Text Search 4.5 Document Storage 4.6 71%Fit Not enough reviews Feature ratings Knowledge Management 4.2 Content Library 5.0 Text Editing \-- Full Text Search 4.3 Document Storage 4.7 User satisfaction User satisfaction 4.7 User reviews[291](https://www.capterra.com/p/177031/Document360/reviews/) Ease of use 4.7 Functionality 4.5 Value for money 4.5 Customer support 4.8 User satisfaction 4.4 User reviews[231](https://www.capterra.com/p/179501/ManageEngine-Service-Desk-Plus/reviews/) Ease of use 4.3 Functionality 4.4 Value for money 4.3 Customer support 4.2 Price starts from Price starts from \-- - Free version - Free trial Price starts from $16Per User, Per Month - Free version - Free trial Best for Best for Document360 is suitable for businesses of all sizes and across all industries - IT, SaaS, Finances, Education, Healthcare, Legal, and more. Trusted by 100k+ users across the globe. Best for ServiceDesk Plus can be used by SMBs and enterprises alike. It's a region and vertical-agnostic ITSM platform that is easy to set up—without heavy implementation overhead or developer effort. ## User reviews Pros & cons SP Sumukh P. Assistant Manager > "Its powerful search, category management, version control, and analytics features help maintain documentation efficiently while improving the overall..." [See full review](https://www.capterra.com/p/177031/Document360/#Capterra___7146762) MS MOHAMED S. Data Analyst > "Additionally, the platform lacks robust mobile optimization, which impacts accessibility for team members who need to quickly access information on the..." [See full review](https://www.capterra.com/p/177031/Document360/#Capterra___7060473) MS MOHAMED S. Data Analyst > "The ability to create customizable workflows helps us streamline the review process with Subject Matter Experts (SMEs)." [See full review](https://www.capterra.com/p/177031/Document360/#Capterra___7060473) SP Sumukh P. Assistant Manager > "At times, the editor can also feel slightly laggy or fiddly when working with complex tables or large documentation projects." [See full review](https://www.capterra.com/p/177031/Document360/#Capterra___7146762) VR Verified Reviewer Technical Writer > "In summary, Document360 is effective for structured documentation and day-to-day content management, with some limitations when it comes to flexibility..." [See full review](https://www.capterra.com/p/177031/Document360/#Capterra___7138973) LB Lorren B. Product Manager > "Certain layouts don’t always carry over as expected, which means extra cleanup work. While not a dealbreaker, it can slow down the documentation process." [See full review](https://www.capterra.com/p/177031/Document360/#Capterra___6883239) VR Verified Reviewer Senior Content Specialist > "The tools provided by Document360, such as bulk management of articles and built-in AI tools, help us scale our operations and get rid of repetitive..." [See full review](https://www.capterra.com/p/177031/Document360/#Capterra___7016549) SB Sofi B. Technical writer > "I need to then copy and paste line by line, which is also pretty hideous to insert it inside the callout." [See full review](https://www.capterra.com/p/177031/Document360/#Capterra___6883184) NG Naman G. Principal Product Manager > "It’s been a reliable knowledge management platform for scaling technical documentation, balancing ease of use with advanced collaboration features...." [See full review](https://www.capterra.com/p/177031/Document360/#Capterra___6885105) LB Lorren B. Product Manager > "The formatting options can be inconsistent at times, especially when importing or editing longer documents." [See full review](https://www.capterra.com/p/177031/Document360/#Capterra___6883239) SC Shaunna C. Creative Comms and Knowledge Base Admin > "Page Creation & management, ease of use for non-HTML editors, flexibility & customization, pricing is fair, customer support was great, and simple UI/UX..." [See full review](https://www.capterra.com/p/177031/Document360/#Capterra___6883312) VR Verified Reviewer Support Enablement Manager > "Some of the templates feel a little basic, and advanced features take a bit of time to figure out." [See full review](https://www.capterra.com/p/177031/Document360/#Capterra___6883242) LB Lorren B. Product Manager > "Doc360 is a solid documentation platform with a clean interface and powerful search capabilities that make it easy for teams to find and manage content." [See full review](https://www.capterra.com/p/177031/Document360/#Capterra___6883239) BS Britnie S. Operations manager > "Also, can't copy and paste the formatting from other software/ text." [See full review](https://www.capterra.com/p/177031/Document360/#Capterra___6883283) Atul B. Documentation Writer Sr. > "Also, it has a self-sign facility which helps our end users sign up and easily we can map their domains to specific parts of the documentation..." [See full review](https://www.capterra.com/p/177031/Document360/#Capterra___6849769) PK Punit K. Technical Content Writer > "I didn’t like that sometimes the interface feels a bit complicated at first, and it can take time to learn all the features." [See full review](https://www.capterra.com/p/177031/Document360/#Capterra___7022858) VR Verified Reviewer Technical Writer > "It supports clear organization of content through categories and articles, which helps maintain consistency as documentation grows." [See full review](https://www.capterra.com/p/177031/Document360/#Capterra___7138973) VR Verified Reviewer Support Enablement Manager > "I’ve also run into the occasional bug or slow load when working with big docs." [See full review](https://www.capterra.com/p/177031/Document360/#Capterra___6883242) VR Verified Reviewer Technical Writer > "They allow you to track changes, restore previous versions, and work confidently without worrying about losing content." [See full review](https://www.capterra.com/p/177031/Document360/#Capterra___7138973) Michael F. Standards and Compliance Lead > "The only minor downside I've encountered is the occasional slow loading time for very large documents. While this isn't a frequent issue, it can be a..." [See full review](https://www.capterra.com/p/177031/Document360/#Capterra___6420004) VR Verified Reviewer Technical Writer > "The editor strikes a good balance between simplicity and control—you can create well-formatted technical content quickly without needing heavy..." [See full review](https://www.capterra.com/p/177031/Document360/#Capterra___7138973) CI Clio I. Marketing > "can be a little user unfriendly when setting up so training is required if you want to set up your portal correctly" [See full review](https://www.capterra.com/p/177031/Document360/#Capterra___6817487) VR Verified Reviewer Documentation Manager > "Outstanding customer support, quick and straightforward setup, clean and intuitive interface, and robust built-in analytics make it easy to manage and..." [See full review](https://www.capterra.com/p/177031/Document360/#Capterra___6819764) AY Assya Y. Senior Product Content Writer > "I've had instances where there was a system update I was not aware of, and it screwed up my site." [See full review](https://www.capterra.com/p/177031/Document360/#Capterra___7005420) RAJARAMAN R. Technical Writer > "The Version history, draft/publish states, and contributor roles help keep the workflow clean when multiple writers are working in the same space." [See full review](https://www.capterra.com/p/177031/Document360/#Capterra___6871238) JC Jordan C. Education Coordinator > "This can slow progress on articles or create design issues when it comes to an article's layout." [See full review](https://www.capterra.com/p/177031/Document360/#Capterra___6570601) VR Verified Reviewer Technical Writer > "What stands out most about Document360 is how well it supports structured, scalable documentation without adding unnecessary complexity." [See full review](https://www.capterra.com/p/177031/Document360/#Capterra___7138973) LH Lara H. Business Development > "Everything is divided only by categories and articles, which makes navigation cumbersome." [See full review](https://www.capterra.com/p/177031/Document360/#Capterra___6885701) RP Rohit P. Associate Product Management > "It has streamlined our documentation process, improved collaboration across the team, and made it much easier for users to access the right information..." [See full review](https://www.capterra.com/p/177031/Document360/#Capterra___6884733) KN Kevin N. Software Engineer > "Reviewing, assignment and publish process was not that intuitive." [See full review](https://www.capterra.com/p/177031/Document360/#Capterra___7015929) NG Naman G. Principal Product Manager > "Page creation, categorization, and version control make it easy for multiple PMs and engineers to collaborate on documentation without stepping on each..." [See full review](https://www.capterra.com/p/177031/Document360/#Capterra___6885105) CS Christopher S. Business Operations Analyst > "Adjusting these requires specific custom coding.-Changes to the custom code don't automatically save and require you to manually do it each..." [See full review](https://www.capterra.com/p/177031/Document360/#Capterra___4993595) LB Lorren B. Product Manager > "The collaboration features are intuitive, and the ability to version and categorize documents has been a big help in keeping our knowledge base..." [See full review](https://www.capterra.com/p/177031/Document360/#Capterra___6883239) PP Prakruti P. Product Documentation Lead > "The costing and pricing structure is revised too frequently." [See full review](https://www.capterra.com/p/177031/Document360/#Capterra___7031473) AM Anna M. Technical Content Developer > "A multitude of features is offered for the Knowledge Base, including many organizational options, a great localization functionality, article versioning..." [See full review](https://www.capterra.com/p/177031/Document360/#Capterra___6393957) Brianne B. Technical Writer > "Our main pain points with our previous documentation method, docs as code, were the lack of authoring features, the time spent on maintaining the..." [See full review](https://www.capterra.com/p/177031/Document360/#Capterra___6283297) CS Cookie S. Technical Writer > "The platform’s rich analytics provide valuable insights into user behavior, helping us understand what information our users are searching for and which..." [See full review](https://www.capterra.com/p/177031/Document360/#Capterra___6503753) VR Verified Reviewer Knowledge Manager > "Some features that our organization needs are not available." [See full review](https://www.capterra.com/p/177031/Document360/#Capterra___6883263) RAJARAMAN R. Technical Writer > "I like most about Document360 is how well it balances structured content management with a clean, distraction-free editing experience." [See full review](https://www.capterra.com/p/177031/Document360/#Capterra___6871238) ZG Zoe G. Lead Product Writer > "Sometimes my questions took a while to get a response." [See full review](https://www.capterra.com/p/177031/Document360/#Capterra___7017812) VR Verified Reviewer Technical Director > "It offers wide range of features including version control and collaborative editing which enhance our documentation process." [See full review](https://www.capterra.com/p/177031/Document360/#Capterra___6502810) BS Britnie S. Operations manager > "The page formatting takes forever." [See full review](https://www.capterra.com/p/177031/Document360/#Capterra___6883283) VR Verified Reviewer Senior Manager > "Users can quickly create, store share info with extensive training thus reducing reliance on IT and empowers employees to find answers independently." [See full review](https://www.capterra.com/p/177031/Document360/#Capterra___6379879) VR Verified Reviewer Knowledge Manager > "A bit buggy sometimes." [See full review](https://www.capterra.com/p/177031/Document360/#Capterra___6883263) TT Tory T. Physician > "So, it is more efficient, highly effective, but still allows you to put your own touch and spin on things to allow your work to reflect you." [See full review](https://www.capterra.com/p/177031/Document360/#Capterra___6824734) DP Danyel P. Director Customer Operations > "The editing features are not always user friendly." [See full review](https://www.capterra.com/p/177031/Document360/#Capterra___6883376) SH Sam H. Marketing Communications Manager > "Customer services and support are very good - page creation and formatting can be difficult but overall I would recommend the product as a potential..." [See full review](https://www.capterra.com/p/177031/Document360/#Capterra___6884809) AC Abigail C. Technical Writer > "For example, we have found we cannot track all the events we would like via Document360's Google Analytics integration." [See full review](https://www.capterra.com/p/177031/Document360/#Capterra___4979087) AP Alison P. Head of Delivery Methodology > "It has helped our team with defining processes for the business and being able to refer back to them when people are stuck." [See full review](https://www.capterra.com/p/177031/Document360/#Capterra___7016086) MJ Mark J. Senior Technology Consultant > "We have encountered issues where the document export encounters problems and we can't use it for a period of time." [See full review](https://www.capterra.com/p/177031/Document360/#Capterra___4948562) Sabitha A. Business Presentation Specialist > "Document360 centralized it, helping us build a single source of truth." [See full review](https://www.capterra.com/p/177031/Document360/#Capterra___7062131) AC Abigail C. Technical Writer > "These directly affected our users' ability to view and access our documentation seamlessly." [See full review](https://www.capterra.com/p/177031/Document360/#Capterra___4979087) BrB Björn B. Lead Technical Writer > "It’s user-friendly, reliable, and has made managing our documentation much simpler, both for our documentation team and our readers." [See full review](https://www.capterra.com/p/177031/Document360/#Capterra___6842317) Elliot N. Technical Author > "The Broken link analyser never updated meaning fixed links were still recorded as broken." [See full review](https://www.capterra.com/p/177031/Document360/#Capterra___6109281) PK Punit K. Technical Content Writer > "It helps me create and share information easily, keeps everything organized, and makes finding things quick." [See full review](https://www.capterra.com/p/177031/Document360/#Capterra___7022858) AD Andrea D. Head of Customer Success > "We have had a little trouble with the commenting tool." [See full review](https://www.capterra.com/p/177031/Document360/#Capterra___6363083) Michael F. Standards and Compliance Lead > "From PDFs to spreadsheets and presentations, it handles everything seamlessly. Whenever I’ve had questions or needed assistance, the customer support..." [See full review](https://www.capterra.com/p/177031/Document360/#Capterra___6420004) CY Callum Y. Customer Success Manager > "The text editor isn't the most intuitive to use and lacks features compared to competitors in the market." [See full review](https://www.capterra.com/p/177031/Document360/#Capterra___6012315) AT Agnesa T. Team lead > "we started with transferring existing manuals on pdf and word, after our company succeed with knowledge base start." [See full review](https://www.capterra.com/p/177031/Document360/#Capterra___7003850) VR Verified Reviewer Product Specialist > "Our IT department had a lot of questions about security of the data, it was challenging to get all of the required answers" [See full review](https://www.capterra.com/p/177031/Document360/#Capterra___6119586) PP Prakruti P. Product Documentation Lead > "I appreciate the ability to make documentation privately enabled or publicly accessible, giving us flexibility and control." [See full review](https://www.capterra.com/p/177031/Document360/#Capterra___7031473) DD Dawa D. Technical Writer > "Dislikes:a. Format painter option is not available, I miss thatb." [See full review](https://www.capterra.com/p/177031/Document360/#Capterra___4935279) VR Verified Reviewer Technical Writer > "Overall, the experience with Document360 has been positive, especially for building and managing a structured knowledge base from scratch." [See full review](https://www.capterra.com/p/177031/Document360/#Capterra___7138973) MV Mark V. Product Owner > "Not complety multilanguage some of the labels are still in english instead of Dutch." [See full review](https://www.capterra.com/p/177031/Document360/#Capterra___5014013) RR Rachael R. Content Designer > "I also like that I have the option to edit the code of an article if I can't achieve what I want to using the normal editor." [See full review](https://www.capterra.com/p/177031/Document360/#Capterra___6630834) VR Verified Reviewer Help Center Generalist > "Not sure how it can be scaled; the overall page load speed and admin panel load speed is slow on older devices; poor main page configuration..." [See full review](https://www.capterra.com/p/177031/Document360/#Capterra___4617527) VR Verified Reviewer Business Development Manager > "An excellent software solution for consolidating business transaction views real-time tracing and streamlined documentation." [See full review](https://www.capterra.com/p/177031/Document360/#Capterra___6389488) ED Emma D. People and Engagement Support Officer > "The search system is not the best, doesn't always pick up what I need." [See full review](https://www.capterra.com/p/177031/Document360/#Capterra___6214046) Sabitha A. Business Presentation Specialist > "Document360 strikes a perfect balance between simplicity and enterprise-grade features." [See full review](https://www.capterra.com/p/177031/Document360/#Capterra___7062131) ZC Zea C. SEO senior writer > "For example, changing the folders icons is difficult because it does not always work, and you need to refresh, delete cookies and cache or just wait." [See full review](https://www.capterra.com/p/177031/Document360/#Capterra___4284666) CI Clio I. Marketing > "great functionality and organisational features for knowledge base, support is quick and able to provide training sessions" [See full review](https://www.capterra.com/p/177031/Document360/#Capterra___6817487) YB Yevstakhii B. Teacher > "For example, I have felt restricted by the limited design options available on the platform, particularly in terms of image placement and article layout." [See full review](https://www.capterra.com/p/177031/Document360/#Capterra___4781833) KN Kevin N. Software Engineer > "The rendered layout for the docs and interaction with pictures seem to be pretty smooth." [See full review](https://www.capterra.com/p/177031/Document360/#Capterra___7015929) ES Emmalee S. Director of Operations > "Sometimes the editing workflows are not always easy to work and navigating and organizing articles versus categories versus folders in the administrator..." [See full review](https://www.capterra.com/p/177031/Document360/#Capterra___3852388) PP Prakruti P. Product Documentation Lead > "Overall it meets our needs with features like versioning, category management, AI assistance." [See full review](https://www.capterra.com/p/177031/Document360/#Capterra___7031473) HP Hari P. Legal Executive > "Session expiry which happens often is what i found to be a drawback of this application. And some other complications in content editing." [See full review](https://www.capterra.com/p/177031/Document360/#Capterra___4527891) Michael F. Standards and Compliance Lead > "DOC 360 supports a wide range of file formats, making it a versatile tool for various document types." [See full review](https://www.capterra.com/p/177031/Document360/#Capterra___6420004) BF Bryn F. Scientific and Technical Writer > "It's a powerful system, but it doesn't seem to be possible to create internal knowledge bases alongside client-facing knowledge bases." [See full review](https://www.capterra.com/p/177031/Document360/#Capterra___4361085) LB Lorren B. Product Manager > "Overall, Doc360 is a reliable tool that provides great value, but improvements in formatting and customization would push it from “great” to “excellent.”" [See full review](https://www.capterra.com/p/177031/Document360/#Capterra___6883239) JK Jessika K. Senior Technical Writer > "I'd like to note that this bug is inconsistent. Whenever I run into a bug, I email the support team and receive an immediate response (within an hour)." [See full review](https://www.capterra.com/p/177031/Document360/#Capterra___3906090) [View Reviews](https://www.capterra.com/p/177031/Document360/reviews/) EL Edier L. Network administrator > "The expirience was good lot of documentation and intuitive interface that helps to setup this tool, all the integration between assets,..." [See full review](https://www.capterra.com/p/179501/ManageEngine-Service-Desk-Plus/#Capterra___7131507) YK Yurii K. Technical Support Specialist > "Maintenance of Linux based version could be a problem if your team is mostly Windows specialist." [See full review](https://www.capterra.com/p/179501/ManageEngine-Service-Desk-Plus/#Capterra___7128019) AV Ahmet V. System Network and İnformation Sec Manager > "The feature I like most about ManageEngine ServiceDesk Plus is the comprehensive and user-friendly service management infrastructure it offers." [See full review](https://www.capterra.com/p/179501/ManageEngine-Service-Desk-Plus/#Capterra___7054372) RV Robert V. IT Manager > "The customization of templates is a but difficult to understand how the layout works." [See full review](https://www.capterra.com/p/179501/ManageEngine-Service-Desk-Plus/#Capterra___6765592) Austin E. CTO > "Great ticketing system that has a lot of customizable features and ways to import emails into actionable items" [See full review](https://www.capterra.com/p/179501/ManageEngine-Service-Desk-Plus/#Capterra___7102463) IP ISHWARI P. Trainee > "Mobile app limitations lack some features from the desktop version." [See full review](https://www.capterra.com/p/179501/ManageEngine-Service-Desk-Plus/#Capterra___6779077) CQ Connor Q. IT Team Lead > "Back-end automation and custom triggers allow for powerful workflows catered to specific and niche requirements" [See full review](https://www.capterra.com/p/179501/ManageEngine-Service-Desk-Plus/#Capterra___7114581) RV Robert V. IT Manager > "Some fields are not available for reporting such as the description." [See full review](https://www.capterra.com/p/179501/ManageEngine-Service-Desk-Plus/#Capterra___6765592) Melih Ç. Team Leader > "It has many integration capabilities which is very important for changed customer environments and templates for Incidents/Requests are very..." [See full review](https://www.capterra.com/p/179501/ManageEngine-Service-Desk-Plus/#Capterra___6649143) MS Manuel S. Engineer TI Sr. > "It does not maintain an integration with Microsoft applications." [See full review](https://www.capterra.com/p/179501/ManageEngine-Service-Desk-Plus/#Capterra___6396780) EL Edier L. Network administrator > "We don't use all the options available for deployment but is good to know there are there in case the company situation change." [See full review](https://www.capterra.com/p/179501/ManageEngine-Service-Desk-Plus/#Capterra___7131507) VR Verified Reviewer IT Manager > "there are some functions inside some processes which are missing such as custom approval workflows in incident management or having the details..." [See full review](https://www.capterra.com/p/179501/ManageEngine-Service-Desk-Plus/#Capterra___4605698) AV Ahmet V. System Network and İnformation Sec Manager > "Furthermore, its detailed reporting capabilities make it much easier to measure and improve processes." [See full review](https://www.capterra.com/p/179501/ManageEngine-Service-Desk-Plus/#Capterra___7054372) Harry S. Systems & Digital Marketing Administrator > "Also there isn't a timeline of features being implemented, so it's not clear if the features you may want, are going to happen." [See full review](https://www.capterra.com/p/179501/ManageEngine-Service-Desk-Plus/#Capterra___4236551) Melih Ç. Team Leader > "I like ServiceDesk Plus as an ITSM tool and because its modules can be aligned according to its licencing, it helps customers' wallet thin." [See full review](https://www.capterra.com/p/179501/ManageEngine-Service-Desk-Plus/#Capterra___6649143) BS Boyang S. Junior Data Integration Developer > "For a comprehensive ITSM solution, it can be quite pricey." [See full review](https://www.capterra.com/p/179501/ManageEngine-Service-Desk-Plus/#Capterra___4636210) JN Joshua N. Applications Specialist > "It does the job and helps us as an office support our retail stores and staff members with any questions and queries." [See full review](https://www.capterra.com/p/179501/ManageEngine-Service-Desk-Plus/#Capterra___6346360) GV Gerardo V. Product Manager > "The ZIA bot that is bundled only works in english, there are so many customers that needs spanish support and ZIA doesn't support it." [See full review](https://www.capterra.com/p/179501/ManageEngine-Service-Desk-Plus/#Capterra___3525766) YK Yurii K. Technical Support Specialist > "ManageEngine ServiceDesk Plus is a great tool for teams of any size." [See full review](https://www.capterra.com/p/179501/ManageEngine-Service-Desk-Plus/#Capterra___7128019) MT Michael T. Service Delivery Manager > "Lacks some configurability and isn't as flexible as top-tier products like ServiceNow" [See full review](https://www.capterra.com/p/179501/ManageEngine-Service-Desk-Plus/#Capterra___3338320) JN Joshua N. Applications Specialist > "Good if all you're looking at is to provide a service desk platform but for a business that is expected to grow, there are other platforms that..." [See full review](https://www.capterra.com/p/179501/ManageEngine-Service-Desk-Plus/#Capterra___6346360) AW Andrew W. Radpro > "The only feature that is missing is the ability to turn back time." [See full review](https://www.capterra.com/p/179501/ManageEngine-Service-Desk-Plus/#Capterra___2560011) [View Reviews](https://www.capterra.com/p/179501/ManageEngine-Service-Desk-Plus/reviews/) ## User interface 4.66 (291) 4.41 (231) ## Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ### Features Document360 34/41 - AI Copilot - Alerts/Notifications - API - Catalog Management - Chatbot - Collaboration Tools - Commenting/Notes - Content Library - Customizable Branding - Customizable Templates - Dashboard - Document Storage - Drag & Drop Editor - Email Alerts - Feedback Management - Full Text Search - Generative AI - Knowledge Management - Live Chat - Mobile Alerts - Mobile Interface - Multi-Language - Online Forums - Pre-built Templates - Real-Time Notifications - Real-Time Reporting - Reporting/Analytics - Reporting & Statistics - Rich Text Editor - Self Service Portal - SEO Management - Social Media Integration - Templates - Text Editing - Third-Party Integrations - User Management - Web Notifications - Website Integration - Widgets - Wiki - WYSIWYG Editor [See all features](https://www.capterra.com/p/177031/Document360/#features) ManageEngine ServiceDesk Plus 34/41 - AI Copilot - Alerts/Notifications - API - Catalog Management - Chatbot - Collaboration Tools - Commenting/Notes - Content Library - Customizable Branding - Customizable Templates - Dashboard - Document Storage - Drag & Drop Editor - Email Alerts - Feedback Management - Full Text Search - Generative AI - Knowledge Management - Live Chat - Mobile Alerts - Mobile Interface - Multi-Language - Online Forums - Pre-built Templates - Real-Time Notifications - Real-Time Reporting - Reporting/Analytics - Reporting & Statistics - Rich Text Editor - Self Service Portal - SEO Management - Social Media Integration - Templates - Text Editing - Third-Party Integrations - User Management - Web Notifications - Website Integration - Widgets - Wiki - WYSIWYG Editor [See all features](https://www.capterra.com/p/179501/ManageEngine-Service-Desk-Plus/#features) ### Recognition Document360 is recognized as a top-rated tool in 3 Capterra Shortlist reports ManageEngine ServiceDesk Plus is recognized as a top-rated tool in 4 Capterra Shortlist reports ### Deployment & support Document360 Deployment - Cloud, SaaS, Web-Based - Desktop Mac - Desktop Windows - Desktop Linux - On-Premise Windows - On-Premise Linux - Desktop Chromebook - Mobile Android - Mobile iPhone - Mobile iPad Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos ManageEngine ServiceDesk Plus Deployment - Cloud, SaaS, Web-Based - Desktop Mac - Desktop Windows - Desktop Linux - On-Premise Windows - On-Premise Linux - Desktop Chromebook - Mobile Android - Mobile iPhone - Mobile iPad Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos ### Company Details Document360 - By Kovai.co - Located in United Kingdom - Founded in 2017 ManageEngine ServiceDesk Plus - By ManageEngine - Located in United States - Founded in 1996 ## Popular Comparisons [Document360](https://www.capterra.com/p/177031/Document360/)[4.66 (291)](https://www.capterra.com/p/177031/Document360/reviews/) vs [Guru](https://www.capterra.com/p/224830/Guru/)[4.85 (639)](https://www.capterra.com/p/224830/Guru/reviews/) Contact vendor for pricing Price Contact vendor for pricing 4.5 Features 4.8 4.7 Ease of Use 4.8 [View full comparison](https://www.capterra.com/compare/177031-224830/Document360-vs-Guru) [ManageEngine ServiceDesk Plus](https://www.capterra.com/p/179501/ManageEngine-Service-Desk-Plus/)[4.41 (231)](https://www.capterra.com/p/179501/ManageEngine-Service-Desk-Plus/reviews/) vs [Freshservice](https://www.capterra.com/p/132997/Freshservice/)[4.53 (714)](https://www.capterra.com/p/132997/Freshservice/reviews/) $16/month Price $19/month 4.4 Features 4.3 4.3 Ease of Use 4.6 [View full comparison](https://www.capterra.com/compare/132997-179501/Freshservice-vs-ManageEngine-Service-Desk-Plus) [Document360](https://www.capterra.com/p/177031/Document360/)[4.66 (291)](https://www.capterra.com/p/177031/Document360/reviews/) vs [Confluence](https://www.capterra.com/p/136446/Confluence/)[4.48 (3,680)](https://www.capterra.com/p/136446/Confluence/reviews/) Contact vendor for pricing Price $5.42/month 4.5 Features 4.4 4.7 Ease of Use 4.3 [View full comparison](https://www.capterra.com/compare/136446-177031/Confluence-vs-Document360) [ManageEngine ServiceDesk Plus](https://www.capterra.com/p/179501/ManageEngine-Service-Desk-Plus/)[4.41 (231)](https://www.capterra.com/p/179501/ManageEngine-Service-Desk-Plus/reviews/) vs [Freshdesk](https://www.capterra.com/p/124981/Freshdesk/)[4.51 (3,425)](https://www.capterra.com/p/124981/Freshdesk/reviews/) $16/month Price $19/month 4.4 Features 4.3 4.3 Ease of Use 4.5 [View full comparison](https://www.capterra.com/compare/124981-179501/Freshdesk-vs-ManageEngine-Service-Desk-Plus) [Document360](https://www.capterra.com/p/177031/Document360/)[4.66 (291)](https://www.capterra.com/p/177031/Document360/reviews/) vs [Connecteam](https://www.capterra.com/p/153140/Connecteam/)[4.64 (5,203)](https://www.capterra.com/p/153140/Connecteam/reviews/) Contact vendor for pricing Price $29/month 4.5 Features 4.5 4.7 Ease of Use 4.7 [View full comparison](https://www.capterra.com/compare/153140-177031/Connecteam-vs-Document360) [ManageEngine ServiceDesk Plus](https://www.capterra.com/p/179501/ManageEngine-Service-Desk-Plus/)[4.41 (231)](https://www.capterra.com/p/179501/ManageEngine-Service-Desk-Plus/reviews/) vs [LiveAgent](https://www.capterra.com/p/102188/LiveAgent/)[4.68 (1,781)](https://www.capterra.com/p/102188/LiveAgent/reviews/) $16/month Price $15/month 4.4 Features 4.6 4.3 Ease of Use 4.6 [View full comparison](https://www.capterra.com/compare/102188-179501/LiveAgent-vs-ManageEngine-Service-Desk-Plus) [Document360](https://www.capterra.com/p/177031/Document360/)[4.66 (291)](https://www.capterra.com/p/177031/Document360/reviews/) vs [Salesforce Sales Cloud](https://www.capterra.com/p/61368/Salesforce/)[4.40 (18,782)](https://www.capterra.com/p/61368/Salesforce/reviews/) Contact vendor for pricing Price $25/month 4.5 Features 4.4 4.7 Ease of Use 4.0 [View full comparison](https://www.capterra.com/compare/61368-177031/Salesforce-vs-Document360) [ManageEngine ServiceDesk Plus](https://www.capterra.com/p/179501/ManageEngine-Service-Desk-Plus/)[4.41 (231)](https://www.capterra.com/p/179501/ManageEngine-Service-Desk-Plus/reviews/) vs [Zendesk Suite](https://www.capterra.com/p/164283/Zendesk/)[4.41 (4,079)](https://www.capterra.com/p/164283/Zendesk/reviews/) $16/month Price $39/month 4.4 Features 4.4 4.3 Ease of Use 4.3 [View full comparison](https://www.capterra.com/compare/164283-179501/Zendesk-vs-ManageEngine-Service-Desk-Plus) [Document360](https://www.capterra.com/p/177031/Document360/)[4.66 (291)](https://www.capterra.com/p/177031/Document360/reviews/) vs [Freshservice](https://www.capterra.com/p/132997/Freshservice/)[4.53 (714)](https://www.capterra.com/p/132997/Freshservice/reviews/) Contact vendor for pricing Price $19/month 4.5 Features 4.3 4.7 Ease of Use 4.6 [View full comparison](https://www.capterra.com/compare/132997-177031/Freshservice-vs-Document360) [ManageEngine ServiceDesk Plus](https://www.capterra.com/p/179501/ManageEngine-Service-Desk-Plus/)[4.41 (231)](https://www.capterra.com/p/179501/ManageEngine-Service-Desk-Plus/reviews/) vs [Zoho Desk](https://www.capterra.com/p/169505/Zoho-Desk/)[4.51 (2,212)](https://www.capterra.com/p/169505/Zoho-Desk/reviews/) $16/month Price $20/month 4.4 Features 4.5 4.3 Ease of Use 4.4 [View full comparison](https://www.capterra.com/compare/169505-179501/Zoho-Desk-vs-ManageEngine-Service-Desk-Plus) [Document360](https://www.capterra.com/p/177031/Document360/)[4.66 (291)](https://www.capterra.com/p/177031/Document360/reviews/) vs [Zendesk Suite](https://www.capterra.com/p/164283/Zendesk/)[4.41 (4,079)](https://www.capterra.com/p/164283/Zendesk/reviews/) Contact vendor for pricing Price $39/month 4.5 Features 4.4 4.7 Ease of Use 4.3 [View full comparison](https://www.capterra.com/compare/164283-177031/Zendesk-vs-Document360) [ManageEngine ServiceDesk Plus](https://www.capterra.com/p/179501/ManageEngine-Service-Desk-Plus/)[4.41 (231)](https://www.capterra.com/p/179501/ManageEngine-Service-Desk-Plus/reviews/) vs [SysAid](https://www.capterra.com/p/107225/SysAid/)[4.54 (519)](https://www.capterra.com/p/107225/SysAid/reviews/) $16/month Price Contact vendor for pricing 4.4 Features 4.5 4.3 Ease of Use 4.5 [View full comparison](https://www.capterra.com/compare/107225-179501/SysAid-vs-ManageEngine-Service-Desk-Plus)