# Compare Document360 vs Guru 2026 | Capterra > Unsure of what to choose? Check Capterra to compare Document360 and Guru based on pricing, features, product details, and verified reviews. Source: https://www.capterra.com/compare/177031-224830/Document360-vs-Guru --- # Document360 vs Guru Features and Cost Comparison Last updated May 15th, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team.[Learn more](https://www.capterra.com/our-story/) Your comparison: Document360Guru2/4 selected [Document360](https://www.capterra.com/p/177031/Document360/)[4.7 (291)](https://www.capterra.com/p/177031/Document360/reviews/) [Guru](https://www.capterra.com/p/224830/Guru/)[4.8 (639)](https://www.capterra.com/p/224830/Guru/reviews/) [## Document360](https://www.capterra.com/p/177031/Document360/)[4.7 (291)](https://www.capterra.com/p/177031/Document360/reviews/) Starting Price Contact vendor Value-for-Money 4.5 Functionality 4.5 Ease of Use 4.7 Customer Service 4.8 Reviews Sentiment Based on [291 reviews](#user-reviews) Positive 284 Neutral 5 Negative 2 [## Guru](https://www.capterra.com/p/224830/Guru/)[4.8 (639)](https://www.capterra.com/p/224830/Guru/reviews/) Starting Price Contact vendor Value-for-Money 4.8 Functionality 4.8 Ease of Use 4.8 Customer Service 4.8 Reviews Sentiment Based on [639 reviews](#user-reviews) Positive 632 Neutral 3 Negative 4 ## Send this comparison chart to my inbox ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox. What’s your intended use case? ## Summary * * * Key features rated by users Features selected based on 2,640 reviews from knowledge base software users. about the Fit Score methodology. Fit Score methodology Our Fit Score reflects how reviewers rate a product’s performance against a set of features reviewers rate as most important. A higher score indicates the product is rated better in delivering what reviewers most care about. If the Fit Score is not shown for a specific product, that only means there are currently not enough relevant data points to develop a meaningful score. It does not indicate that the product should be excluded from further evaluation. Best for Methodology 81%Fit Feature ratings Knowledge Management 4.7 Content Library 4.5 Text Editing 4.4 Full Text Search 4.5 Document Storage 4.6 84%Fit High performer Feature ratings Knowledge Management 4.9 Content Library 4.8 Text Editing 4.6 Full Text Search 4.7 Document Storage 4.7 User satisfaction User satisfaction 4.7 User reviews[291](https://www.capterra.com/p/177031/Document360/reviews/) Ease of use 4.7 Functionality 4.5 Value for money 4.5 Customer support 4.8 User satisfaction 4.8 User reviews[639](https://www.capterra.com/p/224830/Guru/reviews/) Ease of use 4.8 Functionality 4.8 Value for money 4.8 Customer support 4.8 Price starts from Price starts from \-- - Free version - Free trial Price starts from \-- - Free version - Free trial Best for Best for Document360 is suitable for businesses of all sizes and across all industries - IT, SaaS, Finances, Education, Healthcare, Legal, and more. Trusted by 100k+ users across the globe. Best for Mid-market and enterprise organizations (250–5,000+ employees) seeking a secure, verifiable AI knowledge platform that connects all company data ## User reviews Pros & cons MS MOHAMED S. Data Analyst > "The ability to create customizable workflows helps us streamline the review process with Subject Matter Experts (SMEs)." [See full review](https://www.capterra.com/p/177031/Document360/#Capterra___7060473) MS MOHAMED S. Data Analyst > "Additionally, the platform lacks robust mobile optimization, which impacts accessibility for team members who need to quickly access information on..." [See full review](https://www.capterra.com/p/177031/Document360/#Capterra___7060473) VR Verified Reviewer Technical Writer > "In summary, Document360 is effective for structured documentation and day-to-day content management, with some limitations when it comes to..." [See full review](https://www.capterra.com/p/177031/Document360/#Capterra___7138973) LB Lorren B. Product Manager > "Certain layouts don’t always carry over as expected, which means extra cleanup work. While not a dealbreaker, it can slow down the documentation..." [See full review](https://www.capterra.com/p/177031/Document360/#Capterra___6883239) VR Verified Reviewer Senior Content Specialist > "The tools provided by Document360, such as bulk management of articles and built-in AI tools, help us scale our operations and get rid of repetitive..." [See full review](https://www.capterra.com/p/177031/Document360/#Capterra___7016549) SB Sofi B. Technical writer > "I need to then copy and paste line by line, which is also pretty hideous to insert it inside the callout." [See full review](https://www.capterra.com/p/177031/Document360/#Capterra___6883184) NG Naman G. Principal Product Manager > "It’s been a reliable knowledge management platform for scaling technical documentation, balancing ease of use with advanced collaboration features...." [See full review](https://www.capterra.com/p/177031/Document360/#Capterra___6885105) LB Lorren B. Product Manager > "The formatting options can be inconsistent at times, especially when importing or editing longer documents." [See full review](https://www.capterra.com/p/177031/Document360/#Capterra___6883239) SC Shaunna C. Creative Comms and Knowledge Base Admin > "Page Creation & management, ease of use for non-HTML editors, flexibility & customization, pricing is fair, customer support was great, and simple..." [See full review](https://www.capterra.com/p/177031/Document360/#Capterra___6883312) VR Verified Reviewer Support Enablement Manager > "Some of the templates feel a little basic, and advanced features take a bit of time to figure out." [See full review](https://www.capterra.com/p/177031/Document360/#Capterra___6883242) LB Lorren B. Product Manager > "Doc360 is a solid documentation platform with a clean interface and powerful search capabilities that make it easy for teams to find and manage..." [See full review](https://www.capterra.com/p/177031/Document360/#Capterra___6883239) BS Britnie S. Operations manager > "Also, can't copy and paste the formatting from other software/ text." [See full review](https://www.capterra.com/p/177031/Document360/#Capterra___6883283) Atul B. Documentation Writer Sr. > "Also, it has a self-sign facility which helps our end users sign up and easily we can map their domains to specific parts of the documentation..." [See full review](https://www.capterra.com/p/177031/Document360/#Capterra___6849769) PK Punit K. Technical Content Writer > "I didn’t like that sometimes the interface feels a bit complicated at first, and it can take time to learn all the features." [See full review](https://www.capterra.com/p/177031/Document360/#Capterra___7022858) VR Verified Reviewer Technical Writer > "It supports clear organization of content through categories and articles, which helps maintain consistency as documentation grows." [See full review](https://www.capterra.com/p/177031/Document360/#Capterra___7138973) VR Verified Reviewer Support Enablement Manager > "I’ve also run into the occasional bug or slow load when working with big docs." [See full review](https://www.capterra.com/p/177031/Document360/#Capterra___6883242) VR Verified Reviewer Technical Writer > "They allow you to track changes, restore previous versions, and work confidently without worrying about losing content." [See full review](https://www.capterra.com/p/177031/Document360/#Capterra___7138973) Michael F. Standards and Compliance Lead > "The only minor downside I've encountered is the occasional slow loading time for very large documents. While this isn't a frequent issue, it can be a..." [See full review](https://www.capterra.com/p/177031/Document360/#Capterra___6420004) VR Verified Reviewer Technical Writer > "The editor strikes a good balance between simplicity and control—you can create well-formatted technical content quickly without needing heavy..." [See full review](https://www.capterra.com/p/177031/Document360/#Capterra___7138973) CI Clio I. Marketing > "can be a little user unfriendly when setting up so training is required if you want to set up your portal correctly" [See full review](https://www.capterra.com/p/177031/Document360/#Capterra___6817487) VR Verified Reviewer Documentation Manager > "Outstanding customer support, quick and straightforward setup, clean and intuitive interface, and robust built-in analytics make it easy to manage and..." [See full review](https://www.capterra.com/p/177031/Document360/#Capterra___6819764) AY Assya Y. Senior Product Content Writer > "I've had instances where there was a system update I was not aware of, and it screwed up my site." [See full review](https://www.capterra.com/p/177031/Document360/#Capterra___7005420) RAJARAMAN R. Technical Writer > "The Version history, draft/publish states, and contributor roles help keep the workflow clean when multiple writers are working in the same space." [See full review](https://www.capterra.com/p/177031/Document360/#Capterra___6871238) JC Jordan C. Education Coordinator > "This can slow progress on articles or create design issues when it comes to an article's layout." [See full review](https://www.capterra.com/p/177031/Document360/#Capterra___6570601) VR Verified Reviewer Technical Writer > "What stands out most about Document360 is how well it supports structured, scalable documentation without adding unnecessary complexity." [See full review](https://www.capterra.com/p/177031/Document360/#Capterra___7138973) LH Lara H. Business Development > "Everything is divided only by categories and articles, which makes navigation cumbersome." [See full review](https://www.capterra.com/p/177031/Document360/#Capterra___6885701) RP Rohit P. Associate Product Management > "It has streamlined our documentation process, improved collaboration across the team, and made it much easier for users to access the right..." [See full review](https://www.capterra.com/p/177031/Document360/#Capterra___6884733) KN Kevin N. Software Engineer > "Reviewing, assignment and publish process was not that intuitive." [See full review](https://www.capterra.com/p/177031/Document360/#Capterra___7015929) NG Naman G. Principal Product Manager > "Page creation, categorization, and version control make it easy for multiple PMs and engineers to collaborate on documentation without stepping on..." [See full review](https://www.capterra.com/p/177031/Document360/#Capterra___6885105) CS Christopher S. Business Operations Analyst > "Adjusting these requires specific custom coding.-Changes to the custom code don't automatically save and require you to manually do it each..." [See full review](https://www.capterra.com/p/177031/Document360/#Capterra___4993595) LB Lorren B. Product Manager > "The collaboration features are intuitive, and the ability to version and categorize documents has been a big help in keeping our knowledge base..." [See full review](https://www.capterra.com/p/177031/Document360/#Capterra___6883239) PP Prakruti P. Product Documentation Lead > "The costing and pricing structure is revised too frequently." [See full review](https://www.capterra.com/p/177031/Document360/#Capterra___7031473) AM Anna M. Technical Content Developer > "A multitude of features is offered for the Knowledge Base, including many organizational options, a great localization functionality, article..." [See full review](https://www.capterra.com/p/177031/Document360/#Capterra___6393957) Brianne B. Technical Writer > "Our main pain points with our previous documentation method, docs as code, were the lack of authoring features, the time spent on maintaining the..." [See full review](https://www.capterra.com/p/177031/Document360/#Capterra___6283297) CS Cookie S. Technical Writer > "The platform’s rich analytics provide valuable insights into user behavior, helping us understand what information our users are searching for and..." [See full review](https://www.capterra.com/p/177031/Document360/#Capterra___6503753) VR Verified Reviewer Knowledge Manager > "Some features that our organization needs are not available." [See full review](https://www.capterra.com/p/177031/Document360/#Capterra___6883263) RAJARAMAN R. Technical Writer > "I like most about Document360 is how well it balances structured content management with a clean, distraction-free editing experience." [See full review](https://www.capterra.com/p/177031/Document360/#Capterra___6871238) ZG Zoe G. Lead Product Writer > "Sometimes my questions took a while to get a response." [See full review](https://www.capterra.com/p/177031/Document360/#Capterra___7017812) VR Verified Reviewer Technical Director > "It offers wide range of features including version control and collaborative editing which enhance our documentation process." [See full review](https://www.capterra.com/p/177031/Document360/#Capterra___6502810) BS Britnie S. Operations manager > "The page formatting takes forever." [See full review](https://www.capterra.com/p/177031/Document360/#Capterra___6883283) VR Verified Reviewer Senior Manager > "Users can quickly create, store share info with extensive training thus reducing reliance on IT and empowers employees to find answers independently." [See full review](https://www.capterra.com/p/177031/Document360/#Capterra___6379879) VR Verified Reviewer Knowledge Manager > "A bit buggy sometimes." [See full review](https://www.capterra.com/p/177031/Document360/#Capterra___6883263) TT Tory T. Physician > "So, it is more efficient, highly effective, but still allows you to put your own touch and spin on things to allow your work to reflect you." [See full review](https://www.capterra.com/p/177031/Document360/#Capterra___6824734) DP Danyel P. Director Customer Operations > "The editing features are not always user friendly." [See full review](https://www.capterra.com/p/177031/Document360/#Capterra___6883376) SH Sam H. Marketing Communications Manager > "Customer services and support are very good - page creation and formatting can be difficult but overall I would recommend the product as a potential..." [See full review](https://www.capterra.com/p/177031/Document360/#Capterra___6884809) AC Abigail C. Technical Writer > "For example, we have found we cannot track all the events we would like via Document360's Google Analytics integration." [See full review](https://www.capterra.com/p/177031/Document360/#Capterra___4979087) AP Alison P. Head of Delivery Methodology > "It has helped our team with defining processes for the business and being able to refer back to them when people are stuck." [See full review](https://www.capterra.com/p/177031/Document360/#Capterra___7016086) MJ Mark J. Senior Technology Consultant > "We have encountered issues where the document export encounters problems and we can't use it for a period of time." [See full review](https://www.capterra.com/p/177031/Document360/#Capterra___4948562) Sabitha A. Business Presentation Specialist > "Document360 centralized it, helping us build a single source of truth." [See full review](https://www.capterra.com/p/177031/Document360/#Capterra___7062131) AC Abigail C. Technical Writer > "These directly affected our users' ability to view and access our documentation seamlessly." [See full review](https://www.capterra.com/p/177031/Document360/#Capterra___4979087) BrB Björn B. Lead Technical Writer > "It’s user-friendly, reliable, and has made managing our documentation much simpler, both for our documentation team and our readers." [See full review](https://www.capterra.com/p/177031/Document360/#Capterra___6842317) Elliot N. Technical Author > "The Broken link analyser never updated meaning fixed links were still recorded as broken." [See full review](https://www.capterra.com/p/177031/Document360/#Capterra___6109281) PK Punit K. Technical Content Writer > "It helps me create and share information easily, keeps everything organized, and makes finding things quick." [See full review](https://www.capterra.com/p/177031/Document360/#Capterra___7022858) AD Andrea D. Head of Customer Success > "We have had a little trouble with the commenting tool." [See full review](https://www.capterra.com/p/177031/Document360/#Capterra___6363083) Michael F. Standards and Compliance Lead > "From PDFs to spreadsheets and presentations, it handles everything seamlessly. Whenever I’ve had questions or needed assistance, the customer support..." [See full review](https://www.capterra.com/p/177031/Document360/#Capterra___6420004) CY Callum Y. Customer Success Manager > "The text editor isn't the most intuitive to use and lacks features compared to competitors in the market." [See full review](https://www.capterra.com/p/177031/Document360/#Capterra___6012315) AT Agnesa T. Team lead > "we started with transferring existing manuals on pdf and word, after our company succeed with knowledge base start." [See full review](https://www.capterra.com/p/177031/Document360/#Capterra___7003850) VR Verified Reviewer Product Specialist > "Our IT department had a lot of questions about security of the data, it was challenging to get all of the required answers" [See full review](https://www.capterra.com/p/177031/Document360/#Capterra___6119586) PP Prakruti P. Product Documentation Lead > "I appreciate the ability to make documentation privately enabled or publicly accessible, giving us flexibility and control." [See full review](https://www.capterra.com/p/177031/Document360/#Capterra___7031473) DD Dawa D. Technical Writer > "Dislikes:a. Format painter option is not available, I miss thatb." [See full review](https://www.capterra.com/p/177031/Document360/#Capterra___4935279) VR Verified Reviewer Technical Writer > "Overall, the experience with Document360 has been positive, especially for building and managing a structured knowledge base from scratch." [See full review](https://www.capterra.com/p/177031/Document360/#Capterra___7138973) MV Mark V. Product Owner > "Not complety multilanguage some of the labels are still in english instead of Dutch." [See full review](https://www.capterra.com/p/177031/Document360/#Capterra___5014013) RR Rachael R. Content Designer > "I also like that I have the option to edit the code of an article if I can't achieve what I want to using the normal editor." [See full review](https://www.capterra.com/p/177031/Document360/#Capterra___6630834) VR Verified Reviewer Help Center Generalist > "Not sure how it can be scaled; the overall page load speed and admin panel load speed is slow on older devices; poor main page configuration..." [See full review](https://www.capterra.com/p/177031/Document360/#Capterra___4617527) VR Verified Reviewer Business Development Manager > "An excellent software solution for consolidating business transaction views real-time tracing and streamlined documentation." [See full review](https://www.capterra.com/p/177031/Document360/#Capterra___6389488) ED Emma D. People and Engagement Support Officer > "The search system is not the best, doesn't always pick up what I need." [See full review](https://www.capterra.com/p/177031/Document360/#Capterra___6214046) Sabitha A. Business Presentation Specialist > "Document360 strikes a perfect balance between simplicity and enterprise-grade features." [See full review](https://www.capterra.com/p/177031/Document360/#Capterra___7062131) ZC Zea C. SEO senior writer > "For example, changing the folders icons is difficult because it does not always work, and you need to refresh, delete cookies and cache or just wait." [See full review](https://www.capterra.com/p/177031/Document360/#Capterra___4284666) CI Clio I. Marketing > "great functionality and organisational features for knowledge base, support is quick and able to provide training sessions" [See full review](https://www.capterra.com/p/177031/Document360/#Capterra___6817487) YB Yevstakhii B. Teacher > "For example, I have felt restricted by the limited design options available on the platform, particularly in terms of image placement and article..." [See full review](https://www.capterra.com/p/177031/Document360/#Capterra___4781833) KN Kevin N. Software Engineer > "The rendered layout for the docs and interaction with pictures seem to be pretty smooth." [See full review](https://www.capterra.com/p/177031/Document360/#Capterra___7015929) ES Emmalee S. Director of Operations > "Sometimes the editing workflows are not always easy to work and navigating and organizing articles versus categories versus folders in the..." [See full review](https://www.capterra.com/p/177031/Document360/#Capterra___3852388) PP Prakruti P. Product Documentation Lead > "Overall it meets our needs with features like versioning, category management, AI assistance." [See full review](https://www.capterra.com/p/177031/Document360/#Capterra___7031473) HP Hari P. Legal Executive > "Session expiry which happens often is what i found to be a drawback of this application. And some other complications in content editing." [See full review](https://www.capterra.com/p/177031/Document360/#Capterra___4527891) Michael F. Standards and Compliance Lead > "DOC 360 supports a wide range of file formats, making it a versatile tool for various document types." [See full review](https://www.capterra.com/p/177031/Document360/#Capterra___6420004) BF Bryn F. Scientific and Technical Writer > "It's a powerful system, but it doesn't seem to be possible to create internal knowledge bases alongside client-facing knowledge bases." [See full review](https://www.capterra.com/p/177031/Document360/#Capterra___4361085) LB Lorren B. Product Manager > "Overall, Doc360 is a reliable tool that provides great value, but improvements in formatting and customization would push it from “great” to..." [See full review](https://www.capterra.com/p/177031/Document360/#Capterra___6883239) JK Jessika K. Senior Technical Writer > "I'd like to note that this bug is inconsistent. Whenever I run into a bug, I email the support team and receive an immediate response (within an hour)." [See full review](https://www.capterra.com/p/177031/Document360/#Capterra___3906090) RN Ricardo N. IT Specialist > "Document360 offers an excellent platform for managing and publishing a knowledge base." [See full review](https://www.capterra.com/p/177031/Document360/#Capterra___7039026) Michael C. CTSO > "Pricing seems a little more expensive compared to other alternatives we've looked at." [See full review](https://www.capterra.com/p/177031/Document360/#Capterra___6185133) [View Reviews](https://www.capterra.com/p/177031/Document360/reviews/) SA Sev A. Artist Support > "Guru has been a stable knowledgebase tool for both beginners and tenured employees, account and business managers, Quality Analysts and Subject Matter Experts in every..." [See full review](https://www.capterra.com/p/224830/Guru/#Capterra___7004378) SA Sev A. Artist Support > "This can cause confusion as to what card to change when a company-wide update comes in, or what card to hide when a new change in the company's internal information..." [See full review](https://www.capterra.com/p/224830/Guru/#Capterra___7004378) SA Sev A. Artist Support > "Akin to its moniker "Guru", the program stores information well, sorts it out clearly, makes it readily available for both discussion and steadily teaches those who rely..." [See full review](https://www.capterra.com/p/224830/Guru/#Capterra___7004378) VR Verified Reviewer Sr. Sales Enablement Lead > "The folders and linking cards can feel clunky and difficult to navigate, so our users use it more like a search engine." [See full review](https://www.capterra.com/p/224830/Guru/#Capterra___6322646) JJ Jomar J. Core Support Team lead > "Guru has been our longest knowledge base system, and the experience has been amazing there are aspects that can be improved but over all it helped us navigate through..." [See full review](https://www.capterra.com/p/224830/Guru/#Capterra___6861687) JL Jandolf L. Customer Care > "I have no major concerns; however, at times, the search bar doesn’t display the specific article needed to process a client’s request." [See full review](https://www.capterra.com/p/224830/Guru/#Capterra___6561504) MR Mubtasim R. Senior Specialist, Developer Support > "Provides quick access to card edits, setting up reviews for cards and creating favourite card lists." [See full review](https://www.capterra.com/p/224830/Guru/#Capterra___6831005) PAY Patricia Anne Y. Customer Care - Team Leader > "There are instances where the search bar doesn't display the exact article that I need to process our client's request." [See full review](https://www.capterra.com/p/224830/Guru/#Capterra___6514264) DF Daniel F. Support Advisor > "Marvelous, thanks to it, I can quickly access any documentation the company has, see if it was verified, see any changes it has, and it even comes with a summary to..." [See full review](https://www.capterra.com/p/224830/Guru/#Capterra___6795519) AS Aman S. Team Lead > "Sometimes they may not be helpful if the information is outdated, incomplete, or difficult to navigate, leading to potential inefficiencies and frustrations in finding..." [See full review](https://www.capterra.com/p/224830/Guru/#Capterra___6367275) KS Krishna S. Technical support agent > "Guru is excellent at centralizing and organizing business knowledge, which can greatly improve teamwork and productivity. Because the platform offers mobile apps,..." [See full review](https://www.capterra.com/p/224830/Guru/#Capterra___6382979) AR Albert R. Customer Service Expert > "Sorting and filtering can sometimes be difficult once the amount of information you have stored in Guru becomes a lot." [See full review](https://www.capterra.com/p/224830/Guru/#Capterra___6784587) Keri H. Sr Partner Services Representative > "My team consists of generalists who have to know a LOT of information, and Guru enables us to store and access that information in a way that has increased our effiency..." [See full review](https://www.capterra.com/p/224830/Guru/#Capterra___6674865) AV Anastassiya V. Support Associate > "Honestly I don't have anything that I particularly don't like, its mostly the field of my job that makes guru cards, for example, a bit irrelevant sometimes since every..." [See full review](https://www.capterra.com/p/224830/Guru/#Capterra___6555482) JT Jericho T. Corporate Travel Consultant - Customer Care Support > "A platform that enables our team to get the information we need and to answer our client's queries, to know more information about our tools and process, and other types..." [See full review](https://www.capterra.com/p/224830/Guru/#Capterra___6499831) AM Anthony M. Training Lead, Knowledge Management > "The only complaint I can think of is I wish individual cards would be able to exist in more than 1 collection. And that's seriously the only downside I could think of!" [See full review](https://www.capterra.com/p/224830/Guru/#Capterra___6351847) DP Daniel P. Customer Success Manager > "The ability to centralize our documentation and easily collaborate on projects has boosted productivity and reduced redundancy. Despite a few initial setup challenges,..." [See full review](https://www.capterra.com/p/224830/Guru/#Capterra___6406817) AP Antonia P. Customer Support Associate > "I think that if notifications aren't well tailored, they can sometimes feel overwhelming and sometimes the app load slowly." [See full review](https://www.capterra.com/p/224830/Guru/#Capterra___6588551) GS Glacie S. Customer Service Representative > "GURU makes it easier for us to easily locate the information we needed, and at the same time, we can minimize it so it stays open even if we are on a different tab, so..." [See full review](https://www.capterra.com/p/224830/Guru/#Capterra___6780762) KS Kyra S. Operations Enablement Analyst > "I don't like that there aren't quick how-to resources EASILY available to all users (e.g., to learn how to get the best use of Ask Guru)" [See full review](https://www.capterra.com/p/224830/Guru/#Capterra___6655253) Diana V. Business Process Operations Administrator > "We have captured processes for all departments including the IT department and this has proven essential as our company grows it helps to have our processes written down..." [See full review](https://www.capterra.com/p/224830/Guru/#Capterra___6396926) LL Lamarr L. Customer Success Manager > "If you don’t keep it clean, things can get cluttered fast." [See full review](https://www.capterra.com/p/224830/Guru/#Capterra___6827849) AM Anthony M. Training Lead, Knowledge Management > "Guru's analytics options provide extremely helpful insight into usage and knowledge gaps that have helped my company propel initiatives forward to help operational..." [See full review](https://www.capterra.com/p/224830/Guru/#Capterra___6351847) KS Krishna S. Technical support agent > "It can be somewhat pricey, particularly for newer or smaller companies, as the price may be too much to cover on a limited budget." [See full review](https://www.capterra.com/p/224830/Guru/#Capterra___6382979) GB Graham B. Client Success Manager > "Centralizes all our team's documention, accelerates new employee onboarding and pushes us to keep documents up to date and viable." [See full review](https://www.capterra.com/p/224830/Guru/#Capterra___6454585) GL Gabriel L. CSR > "The disadvantage of Guru is that you have to make sure that the specific article that you're looking for is the right one, most of the time." [See full review](https://www.capterra.com/p/224830/Guru/#Capterra___6431582) NoB Niño B. CSR > "I like when you search a specific key word that you're looking for, Guru will show you all of the available articles that contains that key word which makes it more..." [See full review](https://www.capterra.com/p/224830/Guru/#Capterra___6409825) FM Fabrizio M. Technical Support Engineer III > "It was sometimes very picky when returning search results, you had to be very specific to get the articles you were looking for." [See full review](https://www.capterra.com/p/224830/Guru/#Capterra___6800560) AR Azizkhon R. Support Associate > "Its real-time knowledge base ensures that team members have the most up-to-date information at their fingertips, enhancing productivity and collaboration." [See full review](https://www.capterra.com/p/224830/Guru/#Capterra___6404501) HS Himanshu S. Subject Matter Expert > "The only downside to Guru is that sometimes it's hard to find resources using keywords." [See full review](https://www.capterra.com/p/224830/Guru/#Capterra___6359942) MI Muminah I. Account Manager > "The browser extension and Slack integration are standout features that make knowledge truly accessible “in the flow of work.”" [See full review](https://www.capterra.com/p/224830/Guru/#Capterra___6823116) JS Joao S. Customer Service Representative > "It's hard to understand how to use the AI, I tried to understand how to use or at least understand why I couldn't use but to no avail." [See full review](https://www.capterra.com/p/224830/Guru/#Capterra___7002959) VR Verified Reviewer Property Claims Specialist II > "We can mark the files we use the most as favorites and forward links to information to our teammates, making it easy for others to access the information they need." [See full review](https://www.capterra.com/p/224830/Guru/#Capterra___6405151) MM Matheus M. Customer Support Contractor > "Loading times can hinder the workflow when you are facing a busy day." [See full review](https://www.capterra.com/p/224830/Guru/#Capterra___6660528) FB Fredrik B. Customer Success Manager > "I use it about two to three times a week, and I love that we now can collect all important info on one place, and make it easily accessible and clearly structured for..." [See full review](https://www.capterra.com/p/224830/Guru/#Capterra___6363778) SR Senya R. Sr. Director > "Somewhat not too intuitive." [See full review](https://www.capterra.com/p/224830/Guru/#Capterra___7044923) AM Anthony M. Training Lead, Knowledge Management > "Guru is an excellent solution for documenting policies, SOPs, "industry jargon," internal practices, and more for any team in any company." [See full review](https://www.capterra.com/p/224830/Guru/#Capterra___6351847) MI Merlyn I. Customer Service > "system issues, error in updates, cracked data or inaccessible data" [See full review](https://www.capterra.com/p/224830/Guru/#Capterra___6595105) DT Diksha T. Technical support agent > "The platform is frequently complimented for the flexibility it provides with regard to payment choices and project conditions, as well as its payment security features." [See full review](https://www.capterra.com/p/224830/Guru/#Capterra___6382932) JAD Jarod Andre D. Customer service representative > "less organized tables and hard to navigate when you locate the exact card" [See full review](https://www.capterra.com/p/224830/Guru/#Capterra___6497852) JJI John Jaylen I. Customer Service Representative > "The collaborative features also help ensure that knowledge is continuously updated and accessible to everyone. While there are a few areas where customization could be..." [See full review](https://www.capterra.com/p/224830/Guru/#Capterra___6595036) AT Anurag T. Team Leader > "The only issue I have with Guru is the limited variety of formatting tools." [See full review](https://www.capterra.com/p/224830/Guru/#Capterra___6416041) DL Daniel L. Customer Support > "You can select many cards at the same and spread and not check one-by-one, you can grouo them, you can favorite, and the search option is very effiecient." [See full review](https://www.capterra.com/p/224830/Guru/#Capterra___6656132) WR Wildred R. Trainer > "When looking for a Guru article that has been deleted, nothing comes up, you have to investigate with a superior to find out the article was deleted, maybe there should..." [See full review](https://www.capterra.com/p/224830/Guru/#Capterra___6279828) FN Farzana N. Senior Support Member > "The experience with Guru is great. Whenever I need to find a workflow for my work, I can simply search and open a Guru card. While training and auditing, I can refer to..." [See full review](https://www.capterra.com/p/224830/Guru/#Capterra___6438678) AR Azizkhon R. Support Associate > "I dislike Guru is reliance on constant internet connectivity for optimal functionality." [See full review](https://www.capterra.com/p/224830/Guru/#Capterra___6404501) Diana M. Demand Team Lead > "It keeps processes, scripts, and SOPs in one place, which saves time and ensures everyone is aligned." [See full review](https://www.capterra.com/p/224830/Guru/#Capterra___6863280) VR Verified Reviewer Advisor > "One of the things that bothers me about snowmobiling for the Guru is the lack of organisation." [See full review](https://www.capterra.com/p/224830/Guru/#Capterra___6438690) VR Verified Reviewer Science Care Specialist > "We are a very text-heavy team, and the fact that Guru is one central place for all bulletins, macros, and also a place where we directly edit and verify is super helpful." [See full review](https://www.capterra.com/p/224830/Guru/#Capterra___6319787) HM Hayden M. Director of CX > "There are a few things that aren't as intuitive to me but it's a very small issue because it does not impact my day to day." [See full review](https://www.capterra.com/p/224830/Guru/#Capterra___6329129) AP Aleksandra P. Support Enablement Manager > "Cards" not being "Pages", you're primed to separate new bits of knowledge into easily graspable chunks, thus making information easier on the user's working memory." [See full review](https://www.capterra.com/p/224830/Guru/#Capterra___6442794) HS Hermielyn S. customer support rep > "when searching for a topic it was not filtered properly" [See full review](https://www.capterra.com/p/224830/Guru/#Capterra___6397000) DRV Donnie Ray V. Business Travel Consultant > "You can easily locate the app by entering relevant keywords, providing seamless access to all stored data." [See full review](https://www.capterra.com/p/224830/Guru/#Capterra___6479825) UAV Umang Atul V. Client Experience > "Unreliability sometimes because of unverified articles." [See full review](https://www.capterra.com/p/224830/Guru/#Capterra___6555163) SD Steve D. Broker > "I would have to constantly look for support put in tickets, but it makes it very easy cause we're in real estate and it is built to be in compliance with our state..." [See full review](https://www.capterra.com/p/224830/Guru/#Capterra___6807601) UAV Umang Atul V. Client Experience > "poor search for keywords used" [See full review](https://www.capterra.com/p/224830/Guru/#Capterra___6555163) JJI John Jaylen I. Customer Service Representative > "Additionally, I appreciate how the platform encourages consistent knowledge management, ensuring that everyone on the team has access to accurate, up-to-date information..." [See full review](https://www.capterra.com/p/224830/Guru/#Capterra___6595036) MF Matthew F. Senior Account Manager > "Sometimes it is a pain when I'm on a webpage where I need to enter a lot of data and need to use a Guru card for a guide or reference and the Guru card blocks my view" [See full review](https://www.capterra.com/p/224830/Guru/#Capterra___5039022) JR Jhondel R. Customer Service > "It also integrates with various other tools and platforms, making it a versatile option for managing knowledge within an organization." [See full review](https://www.capterra.com/p/224830/Guru/#Capterra___6419633) WG Will G. Professional Services Delivery Manager > "This means I need to rethink the organizational structure of cards to ensure a ton of information doesn't end up in a single folder making it difficult to locate stuff)" [See full review](https://www.capterra.com/p/224830/Guru/#Capterra___6015715) BS Brenda S. Customer Support > "It helps me clearly handle any problem I face with customer support, making the process simple and stress-free" [See full review](https://www.capterra.com/p/224830/Guru/#Capterra___7003075) AMM Aelijah Matthew M. Customer Service Representative > "Some articles published are incomplete and has dead ends." [See full review](https://www.capterra.com/p/224830/Guru/#Capterra___6598148) JG Jenna G. Customer Service Associate II > "As a Customer Service Associate, Guru helped me in my everyday tasks as it is very easy to navigate and browse specific and related guru cards that will help me to solve..." [See full review](https://www.capterra.com/p/224830/Guru/#Capterra___6319030) JE John E. Specialist > "Information can sometimes be very hard to find, specially since there are a lot of same words." [See full review](https://www.capterra.com/p/224830/Guru/#Capterra___6397687) JK Jonathan K. Customer Service Representative > "This is so incredibly good to set expectations about how workes should do and behave, and it's also useful as a guide to always check when you're insecure about how to..." [See full review](https://www.capterra.com/p/224830/Guru/#Capterra___6398859) LV Lucien V. Customer adviser > "Sometimes there is too much in the overview which makes it overwhelming" [See full review](https://www.capterra.com/p/224830/Guru/#Capterra___6337463) Che S. Customer Service Representative > "Also, the integration with chrome extension really helps me to have a faster resolution in every case that I handle." [See full review](https://www.capterra.com/p/224830/Guru/#Capterra___6323624) PE Princess E. Customer Operations Adviser > "the drag and drop down, when you have to click to drop down before you access and information, makes it harder to spot of an information quickly." [See full review](https://www.capterra.com/p/224830/Guru/#Capterra___6250235) MO Maria O. Training Specialist > "We as users appreciate Guru’s ability to centralize information, making it easily accessible and searchable for team members." [See full review](https://www.capterra.com/p/224830/Guru/#Capterra___6397019) Diana V. Business Process Operations Administrator > "Often times they don't attach and makes it hard to follow." [See full review](https://www.capterra.com/p/224830/Guru/#Capterra___6396926) Ricardo V. Client Adviser > "Allow for a great database of support/project database, making life easy for the team and collaborators." [See full review](https://www.capterra.com/p/224830/Guru/#Capterra___6870068) VR Verified Reviewer Customer Success Specialist > "Not the best organization in terms of UI and knowledge" [See full review](https://www.capterra.com/p/224830/Guru/#Capterra___6664517) JoB João B. Customer Support Specialist > "Reading the updates when a Guru is updated and with the new or altered content highlighted, makes it much easier when we need to always be up to date." [See full review](https://www.capterra.com/p/224830/Guru/#Capterra___6661363) AG Alonso G. Customer Service Advisor > "Sometimes I can't get the correct response about my questions." [See full review](https://www.capterra.com/p/224830/Guru/#Capterra___6398052) Diana M. Demand Team Lead > "It is especially valuable for onboarding new team members and reducing repetitive questions across the team." [See full review](https://www.capterra.com/p/224830/Guru/#Capterra___6863280) LD Leonardo D. Quality Analyst > "I've been working here at Concentrix/Spotify for a few years (7, to be exact) and I can say our life was much more difficult without Guru." [See full review](https://www.capterra.com/p/224830/Guru/#Capterra___6413566) BO Benmarlowe O. Associate Manager > "It's allows us to save time and effective search for knowledge based information conveniently without the hassle." [See full review](https://www.capterra.com/p/224830/Guru/#Capterra___6560068) KV Khatrina V. Email Advisor > "These issues further complicate an already stressful working environment." [See full review](https://www.capterra.com/p/224830/Guru/#Capterra___6559363) JKM John Kenneth M. Supervisor > "GURU is very user friendly that allows us, users to find the information that we need that are vital on providing 7 star service to our clients." [See full review](https://www.capterra.com/p/224830/Guru/#Capterra___6395298) VR Verified Reviewer Science Care Specialist > "I don't like that it sometimes glitches." [See full review](https://www.capterra.com/p/224830/Guru/#Capterra___6319787) [View Reviews](https://www.capterra.com/p/224830/Guru/reviews/) ## User interface 4.66 (291) [Guru](https://www.capterra.com/p/224830/Guru/) 4.85 (639) ## Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ### Features Document360 34/41 - AI Copilot - Alerts/Notifications - API - Catalog Management - Chatbot - Collaboration Tools - Commenting/Notes - Content Library - Customizable Branding - Customizable Templates - Dashboard - Document Storage - Drag & Drop Editor - Email Alerts - Feedback Management - Full Text Search - Generative AI - Knowledge Management - Live Chat - Mobile Alerts - Mobile Interface - Multi-Language - Online Forums - Pre-built Templates - Real-Time Notifications - Real-Time Reporting - Reporting/Analytics - Reporting & Statistics - Rich Text Editor - Self Service Portal - SEO Management - Social Media Integration - Templates - Text Editing - Third-Party Integrations - User Management - Web Notifications - Website Integration - Widgets - Wiki - WYSIWYG Editor [See all features](https://www.capterra.com/p/177031/Document360/#features) Guru Top features 36/41 - AI Copilot - Alerts/Notifications - API - Catalog Management - Chatbot - Collaboration Tools - Commenting/Notes - Content Library - Customizable Branding - Customizable Templates - Dashboard - Document Storage - Drag & Drop Editor - Email Alerts - Feedback Management - Full Text Search - Generative AI - Knowledge Management - Live Chat - Mobile Alerts - Mobile Interface - Multi-Language - Online Forums - Pre-built Templates - Real-Time Notifications - Real-Time Reporting - Reporting/Analytics - Reporting & Statistics - Rich Text Editor - Self Service Portal - SEO Management - Social Media Integration - Templates - Text Editing - Third-Party Integrations - User Management - Web Notifications - Website Integration - Widgets - Wiki - WYSIWYG Editor [See all features](https://www.capterra.com/p/224830/Guru/#features) ### Recognition Document360 is recognized as a top-rated tool in 3 Capterra Shortlist reports Guru is recognized as a top-rated tool in 4 Capterra Shortlist reports Best Value Knowledge ManagementSoftware (2023)  ### Deployment & support Document360 Deployment - Cloud, SaaS, Web-Based - Desktop Mac - Desktop Windows - Desktop Linux - On-Premise Windows - On-Premise Linux - Desktop Chromebook - Mobile Android - Mobile iPhone - Mobile iPad Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Guru Deployment - Cloud, SaaS, Web-Based - Desktop Mac - Desktop Windows - Desktop Linux - On-Premise Windows - On-Premise Linux - Desktop Chromebook - Mobile Android - Mobile iPhone - Mobile iPad Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos ### Company Details Document360 - By Kovai.co - Located in United Kingdom - Founded in 2017 Guru - By Guru - Located in United States - Founded in 2013 ## Popular Comparisons 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