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Document360 vs User.com: Which is a better fit?

Updated on January 5th, 2025
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Summary
Key features rated by users
Features selected based on 5,189 reviews from Knowledge Management users.
% Fit
Missing features
Feature ratings
Knowledge Base Management
4.8
Content Management
4.8
Alerts/Notifications
4.2
Communication Management
NA
Access Controls/Permissions
4.6
% Fit
Not enough reviews
Feature ratings
Knowledge Base Management
--
Content Management
--
Alerts/Notifications
--
Communication Management
--
Access Controls/Permissions
--
User satisfaction
4.7
User reviews237
Ease of use
4.7
Functionality
4.5
Value for money
4.5
Customer support
4.9
4.6
User reviews36
Ease of use
4.2
Functionality
4.4
Value for money
4.6
Customer support
4.8
Price starts from
--
Monthly subscription
Free version
Free trial
--
Monthly subscription
Free version
Free trial
Best for

Document360 is suitable for businesses of all sizes and across all industries - IT, SaaS, Finances, Education, Healthcare, Legal, and more. Trusted by 100k+ users across the globe.

A Marketing Automation solution that helps Small businesses, Startups, Enterprises, Agencies, and more automate and manage users across an omni-marketing dashboard.

User reviews
pros & cons
1 / 4
View Reviews
1 / 4
View Reviews
Video reviews
Elaina P
Employee Experience Coordinator
5.0

Elaina P.: Hi, my name is Elaina. I work for a company that's about 50 to 100 employees right now. I am the employee experience coordinator here. And I would give Document360 a 5-star rating. We didn't really have a process in place. So we looked, and we did our research, and we compared it against multiple other companies that could provide the same kind of software for our document needs. And Document360 not only had the best price, but they also had the most features, and they could do what we needed in a very short amount of time as well. We chose Document360 because of the many features that they had for their document keeping and the way that we could set up our knowledge base so that it was easily accessible with multiple permission levels, with several different groups that we needed a knowledge base for. We had our affiliates that needed to reference our resources, and then we also had our internal employees. And Document360 was able to do both and keep those accesses very separate. They also had a lot of really great features that leveled up our documentation. We could input images really easily. They had a glossary function that really leveled up our documentation because it was easy for people to hover over the word, and if they weren't familiar with it, then they could easily see the definition. Okay. So, getting started with Document360, it was really easy to set up. They had a lot of tutorial videos as well. So whenever I had a question, it was easy to find the answer. They had YouTube videos that we could go back and reference if we had become unfamiliar with the feature or if we just wanted to learn more about it and decide whether or not we wanted to implement that for the future. It was very quick to set up. I think it only took about two to three weeks. Okay, so some advice that I would have for someone looking into Document360 is really utilize the resources that they have. Their support team is really great at answering questions. So if you have any doubts, concerns, or questions up front, then you can have those answered really easily. And then I would also suggest utilizing the how-to videos that they have ahead of time, and really looking through those before jumping straight into the software so you really have an understanding and a feel for how to get set up very quickly.

How Capterra sources reviews
View all video reviews
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User interface
177031 video thumbnail}
1 Video
No videos provided by vendor
177031
4 screenshots
225129
5 screenshots
Do these products fit your needs?

Prioritize real-user-identified key features according to your needs to find your best fit.

Logo Img
--%
Logo Img
--%
Access Controls/Permissions
207
Important
Activity Dashboard
388
Important

Document360

Top Features
32/36
  • Calendar Management
  • Communication Management
  • Decision Support
  • Live Chat
  • Access Controls/Permissions
  • Activity Dashboard
  • Activity Tracking
  • Alerts/Notifications
  • API
  • Catalog Management
  • Collaboration Tools
  • Commenting/Notes
  • Content Library
  • Content Management
  • Customizable Branding
  • Customizable Fields
  • Customizable Reports
  • Customizable Templates
  • Data Import/Export
  • Discussions/Forums
  • Document Management
  • Drag & Drop
  • Full Text Search
  • Knowledge Base Management
  • Multi-Language
  • Reporting & Statistics
  • Self Service Portal
  • Single Sign On
  • Social Media Integration
  • SSL Security
  • Surveys & Feedback
  • Tagging
  • Text Editing
  • Third-Party Integrations
  • Widgets
  • Workflow Management
See All features
Hide Knowledge Management Software Features -

User.com

26/36
Show Knowledge Management Software Features +

Document360

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User.com

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Document360
Deployment
  • Cloud, SaaS, Web-Based
  • Desktop - Mac
  • Desktop - Windows
  • Desktop - Linux
  • Desktop - Chromebook
  • On-Premise - Windows
  • On-Premise - Linux
  • Mobile - Android
  • Mobile - iPhone
  • Mobile - iPad
Support
  • Email/Help Desk
  • FAQs/Forum
  • Knowledge Base
  • Phone Support
  • 24/7 (Live rep)
  • Chat
Training
  • In Person
  • Live Online
  • Webinars
  • Documentation
  • Videos
User.com
Deployment
  • Cloud, SaaS, Web-Based
  • Desktop - Mac
  • Desktop - Windows
  • Desktop - Linux
  • Desktop - Chromebook
  • On-Premise - Windows
  • On-Premise - Linux
  • Mobile - Android
  • Mobile - iPhone
  • Mobile - iPad
Support
  • Email/Help Desk
  • FAQs/Forum
  • Knowledge Base
  • Phone Support
  • 24/7 (Live rep)
  • Chat
Training
  • In Person
  • Live Online
  • Webinars
  • Documentation
  • Videos
Document360
  • By Kovai.co
  • Located in United Kingdom
  • Founded in 2017
User.com
  • By User.com
  • Located in Poland
  • Founded in 2015
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