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Document360 is suitable for businesses of all sizes and across all industries - IT, SaaS, Finances, Education, Healthcare, Legal, and more. Trusted by 100k+ users across the globe.
A Marketing Automation solution that helps Small businesses, Startups, Enterprises, Agencies, and more automate and manage users across an omni-marketing dashboard.
The post-sales account management team has been excellent to work with, and we would recommend the product to others interested in a well rounded documentation management platform.
There were no dubious clauses about character limits r page lengths.
Our dedicated Customer Success Specialist has been a great resource to answer our questions about product capabilities and connect us with other specialists, when needed.
Somtimes trying to add a user to a specific group fails and we have to repeat it.
The platform is flexible enough to meet our specific needs, and the support team has been fantastic. What I like best is how easy it is to use and their outstanding customer support.
Well there are a few features. No spell check is a bit of disadvantage but overall, new features are being introduced at a rapid rate.
Very responsive, proactive customer support & product management. Great visibility into activity by customers who use our documentation/KB articles.
At first it was unclear who our main Account Manager would be.
I really liked how fresh and inviting their design is. Their onboarding experience is very nice and set you up to start taking advantage of the platform rather quickly.
Bad customer support, administration and misleading information.
Actually, the idea is cool, guys, your customer service is awesome, after few days i've already understood how to use the main functions, love testing your actions everyday.
They have bad customer support and administration.
It's pretty easy-to-use, therefore we were able to save up time to do other tasks. I am amazed by the fact, that this tool was able to help us simplify our daily task enormously.
Was some bugs in the older version that sometimes made me mad. User filtering sometimes not worked.
So thankful for this tool as it was a huge help in management thus saving a lot of time. Its marketing features are so easy to use and really do the job.
I really miss a section of the tool where i could gather product feedback from users.
Elaina P.: Hi, my name is Elaina. I work for a company that's about 50 to 100 employees right now. I am the employee experience coordinator here. And I would give Document360 a 5-star rating. We didn't really have a process in place. So we looked, and we did our research, and we compared it against multiple other companies that could provide the same kind of software for our document needs. And Document360 not only had the best price, but they also had the most features, and they could do what we needed in a very short amount of time as well. We chose Document360 because of the many features that they had for their document keeping and the way that we could set up our knowledge base so that it was easily accessible with multiple permission levels, with several different groups that we needed a knowledge base for. We had our affiliates that needed to reference our resources, and then we also had our internal employees. And Document360 was able to do both and keep those accesses very separate. They also had a lot of really great features that leveled up our documentation. We could input images really easily. They had a glossary function that really leveled up our documentation because it was easy for people to hover over the word, and if they weren't familiar with it, then they could easily see the definition. Okay. So, getting started with Document360, it was really easy to set up. They had a lot of tutorial videos as well. So whenever I had a question, it was easy to find the answer. They had YouTube videos that we could go back and reference if we had become unfamiliar with the feature or if we just wanted to learn more about it and decide whether or not we wanted to implement that for the future. It was very quick to set up. I think it only took about two to three weeks. Okay, so some advice that I would have for someone looking into Document360 is really utilize the resources that they have. Their support team is really great at answering questions. So if you have any doubts, concerns, or questions up front, then you can have those answered really easily. And then I would also suggest utilizing the how-to videos that they have ahead of time, and really looking through those before jumping straight into the software so you really have an understanding and a feel for how to get set up very quickly.
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