# Compare Document360 vs Paperpile 2026 | Capterra > Unsure of what to choose? Check Capterra to compare Document360 and Paperpile based on pricing, features, product details, and verified reviews. Source: https://www.capterra.com/compare/177031-233181/Document360-vs-Paperpile --- # Document360 vs Paperpile Features and Cost Comparison Last updated March 13th, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team.[Learn more](https://www.capterra.com/our-story/) Your comparison: Document360Paperpile2/4 selected [Document360](https://www.capterra.com/p/177031/Document360/)[4.7 (290)](https://www.capterra.com/p/177031/Document360/reviews/) [Paperpile](https://www.capterra.com/p/233181/Paperpile/)[4.8 (122)](https://www.capterra.com/p/233181/Paperpile/reviews/) [## Document360](https://www.capterra.com/p/177031/Document360/)[4.7 (290)](https://www.capterra.com/p/177031/Document360/reviews/) Starting Price Contact vendor Value-for-Money 4.5 Functionality 4.5 Ease of Use 4.7 Customer Service 4.8 Reviews Sentiment Based on [290 reviews](#user-reviews) Positive 283 Neutral 5 Negative 2 [## Paperpile](https://www.capterra.com/p/233181/Paperpile/)[4.8 (122)](https://www.capterra.com/p/233181/Paperpile/reviews/) Starting Price $2.99/month Value-for-Money 4.7 Functionality 4.5 Ease of Use 4.7 Customer Service 4.7 Reviews Sentiment Based on [122 reviews](#user-reviews) Positive 120 Neutral 2 Negative 0 ## Summary * * * Key features rated by users Features selected based on 5,312 reviews from knowledge management software users. about the Fit Score methodology. Fit Score methodology Our Fit Score reflects how reviewers rate a product’s performance against a set of features reviewers rate as most important. A higher score indicates the product is rated better in delivering what reviewers most care about. If the Fit Score is not shown for a specific product, that only means there are currently not enough relevant data points to develop a meaningful score. It does not indicate that the product should be excluded from further evaluation. Best for Methodology 71%Fit Missing features Feature ratings Knowledge Base Management 4.8 Content Management 4.7 Document Management 4.4 Communication Management NA Customizable Fields 4.0 \--%Fit Missing features Not enough reviews Feature ratings Knowledge Base Management 5.0 Content Management 4.6 Document Management \-- Communication Management NA Customizable Fields NA User satisfaction User satisfaction 4.7 User reviews[290](https://www.capterra.com/p/177031/Document360/reviews/) Ease of use 4.7 Functionality 4.5 Value for money 4.5 Customer support 4.8 User satisfaction 4.8 User reviews[122](https://www.capterra.com/p/233181/Paperpile/reviews/) Ease of use 4.7 Functionality 4.5 Value for money 4.7 Customer support 4.7 Price starts from Price starts from \-- - Free version - Free trial Price starts from $2.99Flat Rate, Per Month - Free version - Free trial Best for Best for Document360 is suitable for businesses of all sizes and across all industries - IT, SaaS, Finances, Education, Healthcare, Legal, and more. Trusted by 100k+ users across the globe. Best for Not provided by vendor ## User reviews Pros & cons MS MOHAMED S. Data Analyst > "The ability to create customizable workflows helps us streamline the review process with Subject Matter Experts (SMEs)." [See full review](https://www.capterra.com/p/177031/Document360/#Capterra___7060473) MS MOHAMED S. Data Analyst > "Additionally, the platform lacks robust mobile optimization, which impacts accessibility for team members who need to quickly access information on..." [See full review](https://www.capterra.com/p/177031/Document360/#Capterra___7060473) VR Verified Reviewer Senior Content Specialist > "The tools provided by Document360, such as bulk management of articles and built-in AI tools, help us scale our operations and get rid of repetitive..." [See full review](https://www.capterra.com/p/177031/Document360/#Capterra___7016549) Brianne B. Technical Writer > "Our main pain points with our previous documentation method, docs as code, were the lack of authoring features, the time spent on maintaining the..." [See full review](https://www.capterra.com/p/177031/Document360/#Capterra___6283297) NG Naman G. Principal Product Manager > "It’s been a reliable knowledge management platform for scaling technical documentation, balancing ease of use with advanced collaboration features...." [See full review](https://www.capterra.com/p/177031/Document360/#Capterra___6885105) PK Punit K. Technical Content Writer > "I didn’t like that sometimes the interface feels a bit complicated at first, and it can take time to learn all the features." [See full review](https://www.capterra.com/p/177031/Document360/#Capterra___7022858) SC Shaunna C. Creative Comms and Knowledge Base Admin > "Page Creation & management, ease of use for non-HTML editors, flexibility & customization, pricing is fair, customer support was great, and simple..." [See full review](https://www.capterra.com/p/177031/Document360/#Capterra___6883312) LB Lorren B. Product Manager > "Certain layouts don’t always carry over as expected, which means extra cleanup work. While not a dealbreaker, it can slow down the documentation..." [See full review](https://www.capterra.com/p/177031/Document360/#Capterra___6883239) LB Lorren B. Product Manager > "Doc360 is a solid documentation platform with a clean interface and powerful search capabilities that make it easy for teams to find and manage..." [See full review](https://www.capterra.com/p/177031/Document360/#Capterra___6883239) SB Sofi B. Technical writer > "I need to then copy and paste line by line, which is also pretty hideous to insert it inside the callout." [See full review](https://www.capterra.com/p/177031/Document360/#Capterra___6883184) Atul B. Documentation Writer Sr. > "Also, it has a self-sign facility which helps our end users sign up and easily we can map their domains to specific parts of the documentation..." [See full review](https://www.capterra.com/p/177031/Document360/#Capterra___6849769) LB Lorren B. Product Manager > "The formatting options can be inconsistent at times, especially when importing or editing longer documents." [See full review](https://www.capterra.com/p/177031/Document360/#Capterra___6883239) VR Verified Reviewer Documentation Manager > "Outstanding customer support, quick and straightforward setup, clean and intuitive interface, and robust built-in analytics make it easy to manage..." [See full review](https://www.capterra.com/p/177031/Document360/#Capterra___6819764) PP Prakruti P. Product Documentation Lead > "The costing and pricing structure is revised too frequently." [See full review](https://www.capterra.com/p/177031/Document360/#Capterra___7031473) RAJARAMAN R. Technical Writer > "The Version history, draft/publish states, and contributor roles help keep the workflow clean when multiple writers are working in the same space." [See full review](https://www.capterra.com/p/177031/Document360/#Capterra___6871238) VR Verified Reviewer Support Enablement Manager > "Some of the templates feel a little basic, and advanced features take a bit of time to figure out." [See full review](https://www.capterra.com/p/177031/Document360/#Capterra___6883242) RP Rohit P. Associate Product Management > "It has streamlined our documentation process, improved collaboration across the team, and made it much easier for users to access the right..." [See full review](https://www.capterra.com/p/177031/Document360/#Capterra___6884733) BS Britnie S. Operations manager > "Also, can't copy and paste the formatting from other software/ text." [See full review](https://www.capterra.com/p/177031/Document360/#Capterra___6883283) NG Naman G. Principal Product Manager > "Page creation, categorization, and version control make it easy for multiple PMs and engineers to collaborate on documentation without stepping on..." [See full review](https://www.capterra.com/p/177031/Document360/#Capterra___6885105) VR Verified Reviewer Support Enablement Manager > "I’ve also run into the occasional bug or slow load when working with big docs." [See full review](https://www.capterra.com/p/177031/Document360/#Capterra___6883242) LB Lorren B. Product Manager > "The collaboration features are intuitive, and the ability to version and categorize documents has been a big help in keeping our knowledge base..." [See full review](https://www.capterra.com/p/177031/Document360/#Capterra___6883239) Michael F. Standards and Compliance Lead > "The only minor downside I've encountered is the occasional slow loading time for very large documents. While this isn't a frequent issue, it can be a..." [See full review](https://www.capterra.com/p/177031/Document360/#Capterra___6420004) PK Punit K. Technical Content Writer > "It helps me create and share information easily, keeps everything organized, and makes finding things quick." [See full review](https://www.capterra.com/p/177031/Document360/#Capterra___7022858) CI Clio I. Marketing > "can be a little user unfriendly when setting up so training is required if you want to set up your portal correctly" [See full review](https://www.capterra.com/p/177031/Document360/#Capterra___6817487) PP Prakruti P. Product Documentation Lead > "I appreciate the ability to make documentation privately enabled or publicly accessible, giving us flexibility and control." [See full review](https://www.capterra.com/p/177031/Document360/#Capterra___7031473) AY Assya Y. Senior Product Content Writer > "I've had instances where there was a system update I was not aware of, and it screwed up my site." [See full review](https://www.capterra.com/p/177031/Document360/#Capterra___7005420) AM Anna M. Technical Content Developer > "A multitude of features is offered for the Knowledge Base, including many organizational options, a great localization functionality, article..." [See full review](https://www.capterra.com/p/177031/Document360/#Capterra___6393957) JC Jordan C. Education Coordinator > "This can slow progress on articles or create design issues when it comes to an article's layout." [See full review](https://www.capterra.com/p/177031/Document360/#Capterra___6570601) CS Cookie S. Technical Writer > "The platform’s rich analytics provide valuable insights into user behavior, helping us understand what information our users are searching for and..." [See full review](https://www.capterra.com/p/177031/Document360/#Capterra___6503753) LH Lara H. Business Development > "Everything is divided only by categories and articles, which makes navigation cumbersome." [See full review](https://www.capterra.com/p/177031/Document360/#Capterra___6885701) PP Prakruti P. Product Documentation Lead > "Overall it meets our needs with features like versioning, category management, AI assistance." [See full review](https://www.capterra.com/p/177031/Document360/#Capterra___7031473) KN Kevin N. Software Engineer > "Reviewing, assignment and publish process was not that intuitive." [See full review](https://www.capterra.com/p/177031/Document360/#Capterra___7015929) RN Ricardo N. IT Specialist > "Document360 offers an excellent platform for managing and publishing a knowledge base." [See full review](https://www.capterra.com/p/177031/Document360/#Capterra___7039026) CS Christopher S. Business Operations Analyst > "Adjusting these requires specific custom coding.-Changes to the custom code don't automatically save and require you to manually do it each..." [See full review](https://www.capterra.com/p/177031/Document360/#Capterra___4993595) RAJARAMAN R. Technical Writer > "I like most about Document360 is how well it balances structured content management with a clean, distraction-free editing experience." [See full review](https://www.capterra.com/p/177031/Document360/#Capterra___6871238) VR Verified Reviewer Knowledge Manager > "Some features that our organization needs are not available." [See full review](https://www.capterra.com/p/177031/Document360/#Capterra___6883263) VR Verified Reviewer Technical Director > "It offers wide range of features including version control and collaborative editing which enhance our documentation process." [See full review](https://www.capterra.com/p/177031/Document360/#Capterra___6502810) ZG Zoe G. Lead Product Writer > "Sometimes my questions took a while to get a response." [See full review](https://www.capterra.com/p/177031/Document360/#Capterra___7017812) VR Verified Reviewer Senior Manager > "Users can quickly create, store share info with extensive training thus reducing reliance on IT and empowers employees to find answers independently." [See full review](https://www.capterra.com/p/177031/Document360/#Capterra___6379879) BS Britnie S. Operations manager > "The page formatting takes forever." [See full review](https://www.capterra.com/p/177031/Document360/#Capterra___6883283) TT Tory T. Physician > "So, it is more efficient, highly effective, but still allows you to put your own touch and spin on things to allow your work to reflect you." [See full review](https://www.capterra.com/p/177031/Document360/#Capterra___6824734) VR Verified Reviewer Knowledge Manager > "A bit buggy sometimes." [See full review](https://www.capterra.com/p/177031/Document360/#Capterra___6883263) SH Sam H. Marketing Communications Manager > "Customer services and support are very good - page creation and formatting can be difficult but overall I would recommend the product as a potential..." [See full review](https://www.capterra.com/p/177031/Document360/#Capterra___6884809) DP Danyel P. Director Customer Operations > "The editing features are not always user friendly." [See full review](https://www.capterra.com/p/177031/Document360/#Capterra___6883376) AP Alison P. Head of Delivery Methodology > "It has helped our team with defining processes for the business and being able to refer back to them when people are stuck." [See full review](https://www.capterra.com/p/177031/Document360/#Capterra___7016086) YB Yevstakhii B. Teacher > "For example, I have felt restricted by the limited design options available on the platform, particularly in terms of image placement and article..." [See full review](https://www.capterra.com/p/177031/Document360/#Capterra___4781833) Sabitha A. Business Presentation Specialist > "Document360 centralized it, helping us build a single source of truth." [See full review](https://www.capterra.com/p/177031/Document360/#Capterra___7062131) AC Abigail C. Technical Writer > "For example, we have found we cannot track all the events we would like via Document360's Google Analytics integration." [See full review](https://www.capterra.com/p/177031/Document360/#Capterra___4979087) BrB Björn B. Lead Technical Writer > "It’s user-friendly, reliable, and has made managing our documentation much simpler, both for our documentation team and our readers." [See full review](https://www.capterra.com/p/177031/Document360/#Capterra___6842317) YB Yevstakhii B. Teacher > "Limited integrations: I have noticed that Document360's integrations with other tools and platforms can be limited." [See full review](https://www.capterra.com/p/177031/Document360/#Capterra___4781833) Michael F. Standards and Compliance Lead > "From PDFs to spreadsheets and presentations, it handles everything seamlessly. Whenever I’ve had questions or needed assistance, the customer support..." [See full review](https://www.capterra.com/p/177031/Document360/#Capterra___6420004) YB Yevstakhii B. Teacher > "This can be particularly challenging for organizations that are new to creating a knowledge base and may not have the resources to dedicate to..." [See full review](https://www.capterra.com/p/177031/Document360/#Capterra___4781833) AT Agnesa T. Team lead > "we started with transferring existing manuals on pdf and word, after our company succeed with knowledge base start." [See full review](https://www.capterra.com/p/177031/Document360/#Capterra___7003850) MJ Mark J. Senior Technology Consultant > "We have encountered issues where the document export encounters problems and we can't use it for a period of time." [See full review](https://www.capterra.com/p/177031/Document360/#Capterra___4948562) RR Rachael R. Content Designer > "I also like that I have the option to edit the code of an article if I can't achieve what I want to using the normal editor." [See full review](https://www.capterra.com/p/177031/Document360/#Capterra___6630834) AC Abigail C. Technical Writer > "These directly affected our users' ability to view and access our documentation seamlessly." [See full review](https://www.capterra.com/p/177031/Document360/#Capterra___4979087) VR Verified Reviewer Business Development Manager > "An excellent software solution for consolidating business transaction views real-time tracing and streamlined documentation." [See full review](https://www.capterra.com/p/177031/Document360/#Capterra___6389488) Elliot N. Technical Author > "The Broken link analyser never updated meaning fixed links were still recorded as broken." [See full review](https://www.capterra.com/p/177031/Document360/#Capterra___6109281) Sabitha A. Business Presentation Specialist > "Document360 strikes a perfect balance between simplicity and enterprise-grade features." [See full review](https://www.capterra.com/p/177031/Document360/#Capterra___7062131) AD Andrea D. Head of Customer Success > "We have had a little trouble with the commenting tool." [See full review](https://www.capterra.com/p/177031/Document360/#Capterra___6363083) Brianne B. Technical Writer > "This allows me to get my work done quickly and effectively to publish on time and revert to any previous version if needed." [See full review](https://www.capterra.com/p/177031/Document360/#Capterra___6283297) CY Callum Y. Customer Success Manager > "The text editor isn't the most intuitive to use and lacks features compared to competitors in the market." [See full review](https://www.capterra.com/p/177031/Document360/#Capterra___6012315) CI Clio I. Marketing > "great functionality and organisational features for knowledge base, support is quick and able to provide training sessions" [See full review](https://www.capterra.com/p/177031/Document360/#Capterra___6817487) VR Verified Reviewer Product Specialist > "Our IT department had a lot of questions about security of the data, it was challenging to get all of the required answers" [See full review](https://www.capterra.com/p/177031/Document360/#Capterra___6119586) KN Kevin N. Software Engineer > "The rendered layout for the docs and interaction with pictures seem to be pretty smooth." [See full review](https://www.capterra.com/p/177031/Document360/#Capterra___7015929) DD Dawa D. Technical Writer > "Dislikes:a. Format painter option is not available, I miss thatb." [See full review](https://www.capterra.com/p/177031/Document360/#Capterra___4935279) AR Andre R. Head of Marketing > "I would like to highlight the well-structured onboarding process and customer support for the platform, which makes it very easy to implement and..." [See full review](https://www.capterra.com/p/177031/Document360/#Capterra___6798410) MV Mark V. Product Owner > "Not complety multilanguage some of the labels are still in english instead of Dutch." [See full review](https://www.capterra.com/p/177031/Document360/#Capterra___5014013) Michael F. Standards and Compliance Lead > "DOC 360 supports a wide range of file formats, making it a versatile tool for various document types." [See full review](https://www.capterra.com/p/177031/Document360/#Capterra___6420004) VR Verified Reviewer Help Center Generalist > "Not sure how it can be scaled; the overall page load speed and admin panel load speed is slow on older devices; poor main page configuration..." [See full review](https://www.capterra.com/p/177031/Document360/#Capterra___4617527) LB Lorren B. Product Manager > "Overall, Doc360 is a reliable tool that provides great value, but improvements in formatting and customization would push it from “great” to..." [See full review](https://www.capterra.com/p/177031/Document360/#Capterra___6883239) ED Emma D. People and Engagement Support Officer > "The search system is not the best, doesn't always pick up what I need." [See full review](https://www.capterra.com/p/177031/Document360/#Capterra___6214046) VR Verified Reviewer Procurement Analyst > "Document360 is a comprehensive and flexible knowledge base platform known for its intuitive interface and robust feature set." [See full review](https://www.capterra.com/p/177031/Document360/#Capterra___6499845) ZC Zea C. SEO senior writer > "For example, changing the folders icons is difficult because it does not always work, and you need to refresh, delete cookies and cache or just wait." [See full review](https://www.capterra.com/p/177031/Document360/#Capterra___4284666) DM Desire M. Healthcare Data Analyst II > "Document360 is an excellent source for text editing regarding writing the content of my team’s internal website." [See full review](https://www.capterra.com/p/177031/Document360/#Capterra___6291916) ES Emmalee S. Director of Operations > "Sometimes the editing workflows are not always easy to work and navigating and organizing articles versus categories versus folders in the..." [See full review](https://www.capterra.com/p/177031/Document360/#Capterra___3852388) VR Verified Reviewer Technical Director > "Document360 integrates well with our existing tools streamlining our workflows and enhancing productivity." [See full review](https://www.capterra.com/p/177031/Document360/#Capterra___6502810) HP Hari P. Legal Executive > "Session expiry which happens often is what i found to be a drawback of this application. And some other complications in content editing." [See full review](https://www.capterra.com/p/177031/Document360/#Capterra___4527891) AR Andre R. Head of Marketing > "We have been using Document 360 for a year now and it has been a good solution for our documentation platform." [See full review](https://www.capterra.com/p/177031/Document360/#Capterra___6798410) BF Bryn F. Scientific and Technical Writer > "It's a powerful system, but it doesn't seem to be possible to create internal knowledge bases alongside client-facing knowledge bases." [See full review](https://www.capterra.com/p/177031/Document360/#Capterra___4361085) [View Reviews](https://www.capterra.com/p/177031/Document360/reviews/) Sam W. Staff Scientist > "I reecently stumbled on a bug after Google updated - the Paperpile support team were really responsive, provided a work around and..." [See full review](https://www.capterra.com/p/233181/Paperpile/#Capterra___6176338) MM Michael M. Graduate Student > "Sometimes I forget about this so when I download metadata from Paperpile directly, the PDF does not come along with it and I have to..." [See full review](https://www.capterra.com/p/233181/Paperpile/#Capterra___3041774) Sam W. Staff Scientist > "I also love that it can change citation styles with pretty much a click of a button." [See full review](https://www.capterra.com/p/233181/Paperpile/#Capterra___6176338) VR Verified Reviewer PhD student > "The main issue is in organizing citations because users cannot upload a paper directly into a folder, so there is a risk of..." [See full review](https://www.capterra.com/p/233181/Paperpile/#Capterra___3030605) DB Denisse B. Graduate Student > "I save time citing and I can dedicate more time to organizing and expressing my ideas. With Paperpile I can focus on what matters in..." [See full review](https://www.capterra.com/p/233181/Paperpile/#Capterra___3516892) IW Irene W. PhD Candidate > "In an opposite scenario, sometimes Paperpile is unable to add a paper to the library if you are only looking at the PDF web version..." [See full review](https://www.capterra.com/p/233181/Paperpile/#Capterra___3058984) HA Hajime A. postdoc > "Paperpile enables them to organize their article-folders very easily and make their workspace simple." [See full review](https://www.capterra.com/p/233181/Paperpile/#Capterra___3812763) DH Diler H. PhD Candidate > "Opening papers to annotate is quite slow and my computer has problems when too many Paperpile tabs are open." [See full review](https://www.capterra.com/p/233181/Paperpile/#Capterra___3052514) JG Jessala G. PhD Candidate > "I can easily share content, I can add links to the literature on my notes and recall papers quickly, I am like the different ways of..." [See full review](https://www.capterra.com/p/233181/Paperpile/#Capterra___3030240) LZ Lisa Z. Physician > "It is hard to collaborate with others sometimes since they use other reference managers and can't edit the references (though..." [See full review](https://www.capterra.com/p/233181/Paperpile/#Capterra___3031979) MM Michael M. Graduate Student > "It has helped me to organize my list of journal articles, organize and reorganize references while writing and submitting to..." [See full review](https://www.capterra.com/p/233181/Paperpile/#Capterra___3041774) KR Katja R. researcher > "For some types if content, e.g., books, PDFs, the automated population system is less accurate." [See full review](https://www.capterra.com/p/233181/Paperpile/#Capterra___3052509) PK Pat K. Research Scientist > "It downloads a reference database, provides intuitive in-text citation, flexible formatting of reference styles, and integration..." [See full review](https://www.capterra.com/p/233181/Paperpile/#Capterra___3039192) MJ Matthew J. Group Leader > "Tab management is also a little buggy -- new tabs sometimes open in odd places, not adjacent to the current tab." [See full review](https://www.capterra.com/p/233181/Paperpile/#Capterra___3039016) TS Travis S. Associate Professor > "The integration with google scholar makes it easy to import references into Paperpile and the auto syncing with the iOS app makes it..." [See full review](https://www.capterra.com/p/233181/Paperpile/#Capterra___3052489) SYS Seyed Yahya S. Postdoctoral Associate > "The PDF files for IEEE papers are cannot be imported automatically, this is particularly hurting STEM researchers." [See full review](https://www.capterra.com/p/233181/Paperpile/#Capterra___3030526) DB Denisse B. Graduate Student > "I love how easy it is to collect all my papers while looking for more information and allowing me to site them when I need them." [See full review](https://www.capterra.com/p/233181/Paperpile/#Capterra___3516892) IW Irene W. PhD Candidate > "The PDF is not always attached to the Paperpile entry, especially if you have to go through a paywall to access an article." [See full review](https://www.capterra.com/p/233181/Paperpile/#Capterra___3058984) JC John C. Academic > "Its ability to add new papers (e.g., automatically pull papers from Google Scholar) is pretty good, better than competitor's..." [See full review](https://www.capterra.com/p/233181/Paperpile/#Capterra___3030335) OM Oliver M. Research Associate > "Paperpile also lacks ready/easy means to modify existing citation styles to correct punctuation issues." [See full review](https://www.capterra.com/p/233181/Paperpile/#Capterra___3056604) OM Oliver M. Research Associate > "Ease of use for "official" features, Google ecosystem integration, collaboration allowing sharing of reference collections, hosting..." [See full review](https://www.capterra.com/p/233181/Paperpile/#Capterra___3056604) CF Christina F. Postdoctoral Fellow > "When it comes to actually creating a bibliography, I have had more issues with citations actually being correct with Paperpile than..." [See full review](https://www.capterra.com/p/233181/Paperpile/#Capterra___3030330) MJ Matthew J. Group Leader > "I've used other softwares in the past -- both stand-alone (Papers) and browser-integrated (Zotero, Mendeley) -- and Paperpile beats..." [See full review](https://www.capterra.com/p/233181/Paperpile/#Capterra___3039016) TL Tianyu L. Student > "I also don’t like the dark mode on the google chrome because it doesn’t work, although it works on IOS app." [See full review](https://www.capterra.com/p/233181/Paperpile/#Capterra___3039325) Rachel S. Researcher > "Organize, search, and capture citations with chrome plugins makes paperpile my fav citation software." [See full review](https://www.capterra.com/p/233181/Paperpile/#Capterra___3030266) CYC Chang-Yu C. PhD student > "To sidestep this problem, I have to log out all my account and log in again just to update my bibliography." [See full review](https://www.capterra.com/p/233181/Paperpile/#Capterra___3030245) AC Alex C. Grad Student > "Tags are a big differentiator for me because it keeps everything in place while being able to search via multiple tags at the same..." [See full review](https://www.capterra.com/p/233181/Paperpile/#Capterra___3039183) LZ Lisa Z. Physician > "Once, it stopped working and just gave me errors for all of the references and I had to go through and re-enter all of the..." [See full review](https://www.capterra.com/p/233181/Paperpile/#Capterra___3031979) SN Sarah N. Clinical Program Manager > "i also like the feature where you can highlight the title and copy and paste it turns it into a full citation." [See full review](https://www.capterra.com/p/233181/Paperpile/#Capterra___3030416) LL Liping L. Graduate > "However, even after using vpn, it fails to download papers directly in the paperpile." [See full review](https://www.capterra.com/p/233181/Paperpile/#Capterra___3039281) DZ David Z. Graduate Student > "Native to the cloud by design, it is something that I can take anywhere, access on any device, and use in all of my editing routines." [See full review](https://www.capterra.com/p/233181/Paperpile/#Capterra___3052971) DD Deanne D. Senior Science Coordinator > "Managing the references, bibliography, and collections of publications would be a nightmare without Paperpile." [See full review](https://www.capterra.com/p/233181/Paperpile/#Capterra___3039223) AG Alissa G. Graduate Researcher > "I use Google Drive for my cloud storage, and it's incredibly convenient to have all of my PDFs clearly labeled and easily findable." [See full review](https://www.capterra.com/p/233181/Paperpile/#Capterra___3030386) AZ Aly Z. Student > "Cannot rotate pages when viewing PDFs in Paperpile." [See full review](https://www.capterra.com/p/233181/Paperpile/#Capterra___3039521) CYC Chang-Yu C. PhD student > "I am a heavy google suite user, so the Paperpile UI integration with chrome and google doc perfectly fits my need." [See full review](https://www.capterra.com/p/233181/Paperpile/#Capterra___3030245) BW Bjorn W. Assistant Professor > "Collaborative annotations has been a “coming soon” feature for a while, and development is overall pretty slow." [See full review](https://www.capterra.com/p/233181/Paperpile/#Capterra___3039021) RT Rebecca T. Graduate student > "Really like how easy it is to add papers to your library on Paperpile straight from the browser, as well as the Google Docs plug in..." [See full review](https://www.capterra.com/p/233181/Paperpile/#Capterra___3030342) AS Alexandra S. Doctor > "Can’t query folders and labels in complex way." [See full review](https://www.capterra.com/p/233181/Paperpile/#Capterra___3039433) RF Rafael F. Graduate Student > "This software integrates so tightly into punned and google scholar and makes getting the PDFs and supplemental data into an easy to..." [See full review](https://www.capterra.com/p/233181/Paperpile/#Capterra___3045140) JC John C. Academic > "The iPad version is not as robust in adding new papers." [See full review](https://www.capterra.com/p/233181/Paperpile/#Capterra___3030335) MJ Matthew J. Group Leader > "In particular, the ease with which I can add citations and PDFs from any webpage to my library on the fly is great." [See full review](https://www.capterra.com/p/233181/Paperpile/#Capterra___3039016) DF Daniel F. Graduate Student > "In research, we read many papers, but the other management systems I used (or were given for free) were so old and confusing to use..." [See full review](https://www.capterra.com/p/233181/Paperpile/#Capterra___3030379) RB Rena B. Research Scientist > "The process of citing sources and storing them has been streamlined for me in my research which saves time and money." [See full review](https://www.capterra.com/p/233181/Paperpile/#Capterra___3060326) SS Saima S. Science writer > "Sometimes it doesn't perform as well with websites as it does with journal articles." [See full review](https://www.capterra.com/p/233181/Paperpile/#Capterra___3061629) TM Tianyou M. PhD > "I can use my paperpile on multiple devices and they can sync everything for me" [See full review](https://www.capterra.com/p/233181/Paperpile/#Capterra___3069930) CYC Chang-Yu C. PhD student > "This was annoying because I usually keep two google account active, one for work and another for personal use." [See full review](https://www.capterra.com/p/233181/Paperpile/#Capterra___3030245) AK Ari K. Research Scientist > "The best parts of paperpile are its ability to import and organize papers." [See full review](https://www.capterra.com/p/233181/Paperpile/#Capterra___3039022) Courtney C. Postdoctoral Researcher > "I have had some difficulty with Paperpile updates and functionality in Word." [See full review](https://www.capterra.com/p/233181/Paperpile/#Capterra___3052704) MW Matthew W. Assistant Professor > "It's also well-integrated with all of the word processing softwares I use (Overleaf, Google Docs, and Word)." [See full review](https://www.capterra.com/p/233181/Paperpile/#Capterra___3030560) JG Jessala G. PhD Candidate > "The annotation feature is glitchy and limited." [See full review](https://www.capterra.com/p/233181/Paperpile/#Capterra___3030240) RT Rebecca T. Graduate student > "Papers save as PDFs to the associated Google account which is nice as it saves space on your main drive. " [See full review](https://www.capterra.com/p/233181/Paperpile/#Capterra___3030342) CF Celia F. PhD Candidate > "I find the system of file organization a bit clunky." [See full review](https://www.capterra.com/p/233181/Paperpile/#Capterra___3030823) Courtney C. Postdoctoral Researcher > "We regularly use the Google Doc add-on and the shared Paperpile folder feature." [See full review](https://www.capterra.com/p/233181/Paperpile/#Capterra___3052704) JL Jenna L. Veterinary neurologist > "Sometimes journal articles will not be uploaded completely." [See full review](https://www.capterra.com/p/233181/Paperpile/#Capterra___3035263) MD Marc D. Graduate Student Researcher > "Efficient and clear user interface allows for quick retrieval of information and in-depth analysis." [See full review](https://www.capterra.com/p/233181/Paperpile/#Capterra___3034685) CL Catherine L. Research Associate > "We used Mendaley before and it has glitches." [See full review](https://www.capterra.com/p/233181/Paperpile/#Capterra___3032720) ES Elissa S. Graduate Student > "Paperpile integrates wonderfully with Google docs, allowing easy use for managing citations." [See full review](https://www.capterra.com/p/233181/Paperpile/#Capterra___3039109) DD Deanne D. Senior Science Coordinator > "It has caused confusion with my co-editors and I always have to explain it." [See full review](https://www.capterra.com/p/233181/Paperpile/#Capterra___3039223) CF Christina F. Postdoctoral Fellow > "I definitely find it to be the least clunky citation management system in terms of finding, saving, and reading papers." [See full review](https://www.capterra.com/p/233181/Paperpile/#Capterra___3030330) CJ Chris J. Student > "It is difficult to collaborate with colleagues." [See full review](https://www.capterra.com/p/233181/Paperpile/#Capterra___3039011) SC Shawn C. Graduate Student > "Much less glitchy than other programs and imports paper metadata with much fewer errors compared to other commonly used software." [See full review](https://www.capterra.com/p/233181/Paperpile/#Capterra___3039293) QW Qing W. Software Engineer > "This is not well represented offline." [See full review](https://www.capterra.com/p/233181/Paperpile/#Capterra___3039246) SR Sherin R. Fellow > "Also love how seamlessly it can save citations, and download the pdf from the journal page w one click." [See full review](https://www.capterra.com/p/233181/Paperpile/#Capterra___3031310) JT John T. PhD student > "Nothing stands out as something I would like to change." [See full review](https://www.capterra.com/p/233181/Paperpile/#Capterra___3038979) RT Rebecca T. Graduate student > "Lots of tools for organization within the system, where you can organize by project." [See full review](https://www.capterra.com/p/233181/Paperpile/#Capterra___3030342) JT Jessica T. Graduate Associate/PhD Candidate > "This is understandable, but probably the only slightly annoying thing I might think of." [See full review](https://www.capterra.com/p/233181/Paperpile/#Capterra___3039172) SM Sitapriya M. Post-doctoral Research Associate > "Paperpile helps you tag all those interesting papers without having to worry about finding a tab later!" [See full review](https://www.capterra.com/p/233181/Paperpile/#Capterra___3052991) CL Catherine L. Research Associate > "The paper search is horrible!" [See full review](https://www.capterra.com/p/233181/Paperpile/#Capterra___3032720) EC Eric C. Professor > "As an academic using it to write papers and keep track of my papers it has been great." [See full review](https://www.capterra.com/p/233181/Paperpile/#Capterra___3052248) JF Justin F. Professor > "tricky" [See full review](https://www.capterra.com/p/233181/Paperpile/#Capterra___3030538) [View Reviews](https://www.capterra.com/p/233181/Paperpile/reviews/) ## User interface 4.66 (290) No images or videos provided by vendor ## Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ### Features Do these products fit your needs? Prioritize real-user-identified key features according to your needs to find your best fit. \--% Fit vs \--% Fit Access Controls/Permissions 207 Important Activity Dashboard 150 Important Activity Tracking 120 Important Document360 Top features 32/38 - Access Controls/Permissions - Activity Dashboard - Activity Tracking - AI Copilot - Alerts/Notifications - API - Calendar Management - Catalog Management - Collaboration Tools - Commenting/Notes - Communication Management - Content Library - Content Management - Customizable Branding - Customizable Fields - Customizable Reports - Customizable Templates - Data Import/Export - Decision Support - Discussions/Forums - Document Management - Drag & Drop - Full Text Search - Generative AI - Knowledge Base Management - Live Chat - Multi-Language - Reporting & Statistics - Self Service Portal - Single Sign On - Social Media Integration - SSL Security - Surveys & Feedback - Tagging - Text Editing - Third-Party Integrations - Widgets - Workflow Management [See all features](https://www.capterra.com/p/177031/Document360/#features) Paperpile 10/38 - Access Controls/Permissions - Activity Dashboard - Activity Tracking - AI Copilot - Alerts/Notifications - API - Calendar Management - Catalog Management - Collaboration Tools - Commenting/Notes - Communication Management - Content Library - Content Management - Customizable Branding - Customizable Fields - Customizable Reports - Customizable Templates - Data Import/Export - Decision Support - Discussions/Forums - Document Management - Drag & Drop - Full Text Search - Generative AI - Knowledge Base Management - Live Chat - Multi-Language - Reporting & Statistics - Self Service Portal - Single Sign On - Social Media Integration - SSL Security - Surveys & Feedback - Tagging - Text Editing - Third-Party Integrations - Widgets - Workflow Management [See all features](https://www.capterra.com/p/233181/Paperpile/#features) ### Recognition No recognitions have been awarded to Document360 No recognitions have been awarded to Paperpile ### Deployment & support Document360 Deployment - Cloud, SaaS, Web-Based - Desktop Mac - Desktop Windows - Desktop Linux - On-Premise Windows - On-Premise Linux - Desktop Chromebook - Mobile Android - Mobile iPhone - Mobile iPad Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Paperpile Deployment - Cloud, SaaS, Web-Based - Desktop Mac - Desktop Windows - Desktop Linux - On-Premise Windows - On-Premise Linux - Desktop Chromebook - Mobile Android - Mobile iPhone - Mobile iPad Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos ### Company Details Document360 - By Kovai.co - Located in United Kingdom - Founded in 2017 Paperpile - By Paperpile - Located in United States - Founded in ## Popular Comparisons 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