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SMART vs Rilla: Which is a better fit?

Updated on February 9th, 2025
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Summary
Key features rated by users
Features selected based on 4,413 reviews from Field Service Management users.
% Fit
Missing features
Not enough reviews
Feature ratings
Mobile Access
--
Scheduling
--
Billing & Invoicing
--
Quotes/Estimates
--
Maintenance Scheduling
NA
% Fit
Missing features
Not enough reviews
Feature ratings
Mobile Access
4.8
Scheduling
NA
Billing & Invoicing
4.8
Quotes/Estimates
--
Maintenance Scheduling
--
User satisfaction
4.5
User reviews18
Ease of use
3.9
Functionality
4.3
Value for money
4.4
Customer support
4.9
4.8
User reviews235
Ease of use
4.8
Functionality
4.7
Value for money
4.8
Customer support
4.9
Price starts from
Monthly subscription
Free version
Free trial
--
Not provided by vendor
Free version
Free trial
Best for

Complete Software Solution to organize your company, increase revenue, and run a better service business. We also offer industry leading components specialized for Amusement, Gaming, and ATM Companies

Home Remodeling Bathrooms Remodeling Solar Home Services Electrical Services HVAC Plumbing Garage Door Service Dispatch Locksmith Pest Control

User reviews
pros & cons
1 / 4
View Reviews
1 / 4
View Reviews
Video reviews
No video reviews yet
No video reviews yet
User interface
No videos provided by vendor
No videos provided by vendor
177155
1 screenshot
10016798
3 screenshots
Do these products fit your needs?

Prioritize real-user-identified key features according to your needs to find your best fit.

Logo Img
--%
Logo Img
--%
Accounting Integration
207
Important
Activity Dashboard
388
Important

SMART

19/39
  • Activity Dashboard
  • Activity Tracking
  • API
  • Calendar Management
  • Customizable Fields
  • Customizable Forms
  • Documentation Management
  • Drag & Drop
  • Forms Management
  • Maintenance Scheduling
  • Monitoring
  • Payment Collection in the Field
  • Real-Time Data
  • Reporting & Statistics
  • Resource Allocation
  • Service Level Agreement (SLA) Management
  • Status Tracking
  • Third-Party Integrations
  • Workflow Management
  • Workforce Management
  • Accounting Integration
  • Alerts/Notifications
  • Billing & Invoicing
  • Contact Database
  • Contract/License Management
  • CRM
  • Dispatch Management
  • Electronic Signature
  • File Storage
  • GPS
  • Inventory Management
  • Mobile Access
  • Online Time Clock
  • Quotes/Estimates
  • Routing
  • Scheduling
  • Self Service Portal
  • Service History
  • Work Order Management
See All features
Hide Field Service Management Software Features -

Rilla

Top Features
21/39
Show Field Service Management Software Features +

SMART

--

Rilla

--

SMART
Deployment
  • Cloud, SaaS, Web-Based
  • Desktop - Mac
  • Desktop - Windows
  • Desktop - Linux
  • Desktop - Chromebook
  • On-Premise - Windows
  • On-Premise - Linux
  • Mobile - Android
  • Mobile - iPhone
  • Mobile - iPad
Support
  • Email/Help Desk
  • FAQs/Forum
  • Knowledge Base
  • Phone Support
  • 24/7 (Live rep)
  • Chat
Training
  • In Person
  • Live Online
  • Webinars
  • Documentation
  • Videos
Rilla
Deployment
  • Cloud, SaaS, Web-Based
  • Desktop - Mac
  • Desktop - Windows
  • Desktop - Linux
  • Desktop - Chromebook
  • On-Premise - Windows
  • On-Premise - Linux
  • Mobile - Android
  • Mobile - iPhone
  • Mobile - iPad
Support
  • Email/Help Desk
  • FAQs/Forum
  • Knowledge Base
  • Phone Support
  • 24/7 (Live rep)
  • Chat
Training
  • In Person
  • Live Online
  • Webinars
  • Documentation
  • Videos
SMART
  • By SMART
  • Located in United States
  • Founded in 1998
Rilla
  • By Rilla
  • Located in United States
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