Simplesat vs Netigate: Which is a better fit?

They also have great, one page guides that walked me through setting up notifications in Slack so we can keep our whole company aware of how we're doing, and more important, where we need to improve.

At this point there is not to much for me to pick at for a con. The one thing I would say is the lack of customization for the dashboard for base users is a bummer.

We love how simple this is to integrate into our website. We also love the simplistic design.

People sometimes abuse it to give bad reviews on well-resolved tickets.

Its an excellent survey tool, we are getting customer feedback's on email which helps us to resolve customer issues spontaneously via email.

Shivanie S

Project Manager

It doesn't allow customers to update the response if they accidentally select the wrong item.

We were looking for an easy to use feedback/support review tool to evaluate our support staff and foud Simplesat. The dashboards provide a good performance overview and I like the ranking as well.

It was a little bit difficult to get it set up taking into account the wide array of tickets we get (don't want to collect feedback on all), but that was a more a problem at our end.

Both internal and external. It's easy to use, and we get good help from Netigate when needed.

It is relatively high-priced. Small and middle-sized companies may have trouble affording the tool.

Ease of access to employee insight - very happy about it.

It was a bit difficult to take out the report once the platform was changed.

Overall Netigate is a great solution. It offers not only the survey software, but a complete service around it.

The switch from the old to the new Netigate application was difficult.

Easy to navigate, easy to set up customized surveys and good support.