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Jalapeno vs SurveyMonkey: Which is a better fit?

Updated on December 8th, 2024
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Summary
Key features rated by users
Features selected based on 1,057 reviews from Employee Engagement users.
% Fit
Missing features
Feature ratings
Communication Management
NA
Alerts/Notifications
NA
Chat/Messaging
NA
Third-Party Integrations
NA
Real-Time Data
NA
% Fit
Missing features
Feature ratings
Communication Management
NA
Alerts/Notifications
4.3
Chat/Messaging
NA
Third-Party Integrations
4.4
Real-Time Data
4.4
User satisfaction
4.9
User reviews14
Ease of use
4.7
Functionality
4.7
Value for money
5.0
Customer support
5.0
4.6
User reviews10,041
Ease of use
4.6
Functionality
4.5
Value for money
4.4
Customer support
4.3
Price starts from
/user
Monthly subscription
Free version
Free trial
/user
Monthly subscription
Free version
Free trial
Best for

Progressive small to mid-size teams who understand the intrinsic and important value that an engaged workforce can harness, but don't have the budget and/or resources to execute it in-house.

CX, HR, marketing, IT, and growth professionals or anyone who wants to know what their customers, employees, or prospects want, need, and expect.

User reviews
pros & cons
Not enough reviews
View Reviews
1 / 4
View Reviews
Video reviews
No video reviews yet
video-9f907e66-b476-465e-d713-08dc3d706756
A P
Owner
5.0

Aviel P.: I'm Aviel. My company is called AVIP Movies AV Productions LLC. We do movies, audio, video production services, and I'd like to give SurveyMonkey five stars from five. Five out of five stars. I tried out many actually, including some like Constant Contact, which include not only email kind of marketing, but the survey portion. I've also tried other ones. Their names don't really come right to my mind, but they offer similar things. But none of them have been as robust. One of the main reasons I chose SurveyMonkey today is because I just have used it so much in the past. Mostly I used it to answer also, but then I used it back in the past for my own surveys. And I just like the responsiveness of SurveyMonkey. The responsiveness is really great. How easy it is to use has been my favorite. And the fact that it's popular and it became more robust really made it better. It was easy to get started with. So easy. I could choose, or we could choose, because it wasn't always me, but we could choose pretty much any template, for example, and just add to it or subtract to it. Within a couple of minutes, you could have a simple survey done. And it has been so much fun to play with because it's easy to use. So that's really my answer. SurveyMonkey is a lot of fun to play with. And not only is it popular, but it's easy to use, and that's what makes it really, really great. I would say that SurveyMonkey, you should definitely just go to their website and it's really easy to navigate. Try the free trial, try one of their templates, because it's fast and quick. And I would just basically say, if you look at their website, it's very easy to use, like SurveyMonkey itself. It's intuitive and it has certain directions that it can point you to. It can point you to a case study or it can give you a survey based on what industry you work in, or it can just let you free-design a survey real easy. It's just a lot of fun to experience.

How Capterra sources reviews
View all video reviews
User interface
177667 video thumbnail}
1 Video
253516 video thumbnail}
1 Video
No screenshots provided by vendor
253516
5 screenshots
Do these products fit your needs?

Prioritize real-user-identified key features according to your needs to find your best fit.

Logo Img
--%
Logo Img
--%
360 Degree Feedback
207
Important
Action Management
388
Important

Jalapeno

9/43
  • 360 Degree Feedback
  • Activity Dashboard
  • Alerts/Notifications
  • API
  • Chat/Messaging
  • Commenting/Notes
  • Communication Management
  • Customizable Branding
  • Customizable Questions
  • Customizable Reports
  • Customizable Templates
  • Employee Database
  • Employee Onboarding
  • Employee Portal
  • Employee Profiles
  • Engagement Tracking
  • Feedback Management
  • Gamification
  • Individual Development Plans
  • Learning & Development
  • Mobile Access
  • Multi-Channel Communication
  • Offboarding
  • Peer-to-Peer Recognition
  • Performance Metrics
  • Real-Time Data
  • Real-Time Reporting
  • Rewards Program
  • Scoring
  • Social Engagement
  • Surveys & Feedback
  • Third-Party Integrations
  • Training Management
  • Visual Analytics
  • Action Management
  • Benchmarking
  • Employee Recognition
  • Goal Management
  • Negative Feedback Management
  • Performance Management
  • Pulse Surveys
  • Question Library
  • Reporting/Analytics
See All features
Hide Employee Engagement Software Features -

SurveyMonkey

Top Features
13/43
Show Employee Engagement Software Features +
Jalapeno
Deployment
  • Cloud, SaaS, Web-Based
  • Desktop - Mac
  • Desktop - Windows
  • Desktop - Linux
  • Desktop - Chromebook
  • On-Premise - Windows
  • On-Premise - Linux
  • Mobile - Android
  • Mobile - iPhone
  • Mobile - iPad
Support
  • Email/Help Desk
  • FAQs/Forum
  • Knowledge Base
  • Phone Support
  • 24/7 (Live rep)
  • Chat
Training
  • In Person
  • Live Online
  • Webinars
  • Documentation
  • Videos
SurveyMonkey
Deployment
  • Cloud, SaaS, Web-Based
  • Desktop - Mac
  • Desktop - Windows
  • Desktop - Linux
  • Desktop - Chromebook
  • On-Premise - Windows
  • On-Premise - Linux
  • Mobile - Android
  • Mobile - iPhone
  • Mobile - iPad
Support
  • Email/Help Desk
  • FAQs/Forum
  • Knowledge Base
  • Phone Support
  • 24/7 (Live rep)
  • Chat
Training
  • In Person
  • Live Online
  • Webinars
  • Documentation
  • Videos
Jalapeno
  • By Jalapeno Employee Engagement
  • Located in Canada
  • Founded in 2016
SurveyMonkey
  • By Momentive
  • Located in United States
  • Founded in 2009
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