Capterra’s researchers use a mix of verified reviews, independent research and objective methodologies to bring you selection and ranking information you can trust. While we may earn a referral fee when you visit a provider through our links or speak to an advisor, this has no influence on our research or methodology. Learn more.
Capterra carefully verified over 2 million reviews to bring you authentic software and services experiences from real users. Our human moderators verify that reviewers are real people and that reviews are authentic. They use leading tech to analyze text quality and to detect plagiarism and generative AI. Learn more.
Capterra lists all providers across its website—not just those that pay us—so that users can make informed purchase decisions. Capterra is free for users. Software and service providers pay us for sponsored profiles to receive web traffic and sales opportunities. Sponsored profiles include a link-out icon that takes users to the provider’s website. Learn more.
Healthcare: Private/Specialty Medical Practices and Hospital Networks
Designed for small and local businesses, the cloud-based solution helps enhance customer engagement, collect feedback, manage contact details, and more.
These are intelligent, highly motivated people who provide the kind of service to their customers that could and should be a model for any industry.
The software completely changed our online footprint and did so in a very short amount of time with limited headache.
We have been very happy with our experience and thank Rater8 for helping us build our medical practice reputation in the community.
The only con was the number of providers we have made it a bit more pricey to include all. We did exclude some mid levels and a couple of locations.
My doctors love the success their online reputation has had, and for a very affordable price. I would recommend Rater8 to everyone.
We mostly negative reviews, we weren't pushing online reviews and while we didn't have a lot what we had was not good. Once we added Rater8, they helped push our online reviews.
Strong reputation management company, great customer service, great partner for our company.
I understand why this is the case, but our business strives on using negative reviews to improve when we can.
I liked how you can manage reviews from different platforms. I liked how it automatically saved clients information and i liked the how responsive the customer service is if I ever needed them.
From the get-go, their customer service was abysmal. I found myself stuck on hold for hours and received vague, unhelpful responses to my inquiries.
It was awesome, great for a business that needs to go online but doesnt know where to start.
Poor consumer service, bad website and harder to use to collect reviews.
I like the concepts of how to collect reviews and also have a website. I signed up hoping to improve my online presence.
They also copied my current site that I told them not to do. I asked for a refund of my first month they charged but they won't.
Wonderful value, easy to use with good customer service.
Majority of the time they did not know what was wrong with the system.
Cody M.: Hi, my name's Cody. I'm the practice administrator for a private orthopedic group in Eastern Massachusetts. We have about 100 employees. And I give rater8 five stars. Prior to using rater8, we did not have a well-defined patient engagement or reputation management solution, so we were looking for a partner that could teach us about the product in addition to provide good results. I chose rater8 because it was obvious they were a company that was focused on a very specific goal in patient engagement and reputation management. And I was really impressed with their knowledge and ability to garner results in that area rather than to try to do many, many things. The onboarding process was very quick, very seamless. The customer success manager, who I still work with, was phenomenal help. They had worked with practices like mine, worked with electronic medical records like mine, so it was a really quick, seamless process. I recommend that when people consider rater8, and you're looking at other options, to remember that focus is very important. There's a lot of companies that try to do many things, and they end up not doing very many of them well. Rater8 has done a really good job of staying focused on patient engagement, reputation management, which I believe is why they do it so well.
rater8
Top FeaturesGoSite
rater8
Products similar to those you're currently comparing: