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TrueReview is ideal for businesses of all sizes across various industries aiming to enhance online reputation, boost customer satisfaction, and drive growth through effective review management.
Healthcare: Private/Specialty Medical Practices and Hospital Networks
He did pretty much everything for me. He was excellent with email and phone call communication, very polite and professional, I couldn’t be more impressed with the customer service.
It's sort of confusing how to disable the SMS portion of the campaign and set messaging accordingly.
If you're looking for a way to boost your reputation and gain real customer insights, I highly recommend TrueReview. It’s been a fantastic addition to our business toolkit.
Lack of being able to send reminder messages for a review.
True Review is an easy to use platform that also has fantastic platform help support.
It's very hard to find a con with this software. The only features that would be a added plus but not required would be an app to send review requests and a review reply template.
It's super easy to use and teach other employees to use. We also love the different custom options and seeing where in the process people are engaging.
A little confusing at first when trying to figure it out.
These are intelligent, highly motivated people who provide the kind of service to their customers that could and should be a model for any industry.
The software completely changed our online footprint and did so in a very short amount of time with limited headache.
We have been very happy with our experience and thank Rater8 for helping us build our medical practice reputation in the community.
The only con was the number of providers we have made it a bit more pricey to include all. We did exclude some mid levels and a couple of locations.
My doctors love the success their online reputation has had, and for a very affordable price. I would recommend Rater8 to everyone.
We mostly negative reviews, we weren't pushing online reviews and while we didn't have a lot what we had was not good. Once we added Rater8, they helped push our online reviews.
Strong reputation management company, great customer service, great partner for our company.
I understand why this is the case, but our business strives on using negative reviews to improve when we can.
Cody M.: Hi, my name's Cody. I'm the practice administrator for a private orthopedic group in Eastern Massachusetts. We have about 100 employees. And I give rater8 five stars. Prior to using rater8, we did not have a well-defined patient engagement or reputation management solution, so we were looking for a partner that could teach us about the product in addition to provide good results. I chose rater8 because it was obvious they were a company that was focused on a very specific goal in patient engagement and reputation management. And I was really impressed with their knowledge and ability to garner results in that area rather than to try to do many, many things. The onboarding process was very quick, very seamless. The customer success manager, who I still work with, was phenomenal help. They had worked with practices like mine, worked with electronic medical records like mine, so it was a really quick, seamless process. I recommend that when people consider rater8, and you're looking at other options, to remember that focus is very important. There's a lot of companies that try to do many things, and they end up not doing very many of them well. Rater8 has done a really good job of staying focused on patient engagement, reputation management, which I believe is why they do it so well.
Prioritize real-user-identified key features according to your needs to find your best fit.
TrueReview
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