# Compare rater8 vs TrueReview 2026 | Capterra > Unsure of what to choose? Check Capterra to compare TrueReview and rater8 based on pricing, features, product details, and verified reviews. Source: https://www.capterra.com/compare/177794-210085/rater8-vs-TrueReview --- # TrueReview vs rater8 Features and Cost Comparison Last updated March 30th, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team.[Learn more](https://www.capterra.com/our-story/) Your comparison: TrueReviewrater82/4 selected [TrueReview](https://www.capterra.com/p/210085/TrueReview/)[5.0 (150)](https://www.capterra.com/p/210085/TrueReview/reviews/) [rater8](https://www.capterra.com/p/177794/rater8/)[5.0 (181)](https://www.capterra.com/p/177794/rater8/reviews/) [## TrueReview](https://www.capterra.com/p/210085/TrueReview/)[5.0 (150)](https://www.capterra.com/p/210085/TrueReview/reviews/) Starting Price $49.00/month Value-for-Money 4.8 Functionality 4.9 Ease of Use 4.9 Customer Service 5 Reviews Sentiment Based on [150 reviews](#user-reviews) Positive 150 Neutral 0 Negative 0 [## rater8](https://www.capterra.com/p/177794/rater8/)[5.0 (181)](https://www.capterra.com/p/177794/rater8/reviews/) Starting Price $109.00/month Value-for-Money 4.8 Functionality 4.9 Ease of Use 4.9 Customer Service 5 Reviews Sentiment KL Based on [181 reviews](#user-reviews) Positive 181 Neutral 0 Negative 0 What’s your intended use case? ## Summary * * * Key features rated by users Features selected based on 4,055 reviews from review management software users. about the Fit Score methodology. Fit Score methodology Our Fit Score reflects how reviewers rate a product’s performance against a set of features reviewers rate as most important. A higher score indicates the product is rated better in delivering what reviewers most care about. If the Fit Score is not shown for a specific product, that only means there are currently not enough relevant data points to develop a meaningful score. It does not indicate that the product should be excluded from further evaluation. Best for Methodology 88%Fit Feature ratings Review Request 4.9 Negative Feedback Management 4.8 Review Monitoring 4.8 Response Management 4.9 Review Notification 4.9 87%Fit High performer Feature ratings Review Request 4.9 Negative Feedback Management 4.9 Review Monitoring 4.9 Response Management 4.9 Review Notification 4.8 User satisfaction User satisfaction 5.0 User reviews[150](https://www.capterra.com/p/210085/TrueReview/reviews/) Ease of use 4.9 Functionality 4.9 Value for money 4.8 Customer support 5.0 User satisfaction 5.0 User reviews[181](https://www.capterra.com/p/177794/rater8/reviews/) Ease of use 4.9 Functionality 4.9 Value for money 4.8 Customer support 5.0 Price starts from Price starts from $49Flat Rate, Per Month - Free version - Free trial Price starts from $109Per User, Per Month - Free version - Free trial Best for Best for TrueReview is ideal for businesses of all sizes across various industries aiming to enhance online reputation, boost customer satisfaction, and drive growth through effective review management. Best for Healthcare: Private/Specialty Medical Practices and Hospital Networks ## User reviews Pros & cons Julia M. Director of Marketing > "Not only is it easy to build review request campaigns for customers across unique locations, but..." [See full review](https://www.capterra.com/p/210085/TrueReview/#Capterra___7105435) SB Sydney B. VP of Account Strategy > "Visual customization is lacking; cannot update fonts, change colors besides the background..." [See full review](https://www.capterra.com/p/210085/TrueReview/#Capterra___6838415) SB Shirin B. President > "This allows us to proactively resolve issues, improve the customer experience, and demonstrate..." [See full review](https://www.capterra.com/p/210085/TrueReview/#Capterra___7105605) AG Ashley G. Director > "The lack of SMS availability in Australia was a bit disappointing." [See full review](https://www.capterra.com/p/210085/TrueReview/#Capterra___7021781) RZ Reza Z. President > "This allows for proactive mitigation and customer service remediation to make things right." [See full review](https://www.capterra.com/p/210085/TrueReview/#Capterra___7105599) BD Brittany D. Owner > "Had to use zapier was one of the biggest complaints but I don’t see how else to connect to..." [See full review](https://www.capterra.com/p/210085/TrueReview/#Capterra___7105441) CA Cameron A. Community Relations Manager > "We've implemented the API to post reviews to our website- also seamless." [See full review](https://www.capterra.com/p/210085/TrueReview/#Capterra___7105447) EN Erik N. Owner > "Not being able to create a 2nd campaign under my package." [See full review](https://www.capterra.com/p/210085/TrueReview/#Capterra___6815746) SB Shirin B. President > "It helps us manage client retention and customer satisfaction scores." [See full review](https://www.capterra.com/p/210085/TrueReview/#Capterra___7105605) LI Luke I. Owner > "Setting up SMS was a little harder, but that was my issue as I did not have the time t set it up." [See full review](https://www.capterra.com/p/210085/TrueReview/#Capterra___6859087) SB Shirin B. President > "I like the UI and the text and email feature that clients get after their service." [See full review](https://www.capterra.com/p/210085/TrueReview/#Capterra___7105605) Tyler N. Marketing Director > "The Zapier integrations have been iffy." [See full review](https://www.capterra.com/p/210085/TrueReview/#Capterra___7106918) Julia M. Director of Marketing > "We are thankful for TrueReview's assistance in helping reach new clients through the growth of..." [See full review](https://www.capterra.com/p/210085/TrueReview/#Capterra___7105435) RC Rene C. Owner > "Its counterintuitive, adding a contact doesnt seem like a good way to describe submitting a..." [See full review](https://www.capterra.com/p/210085/TrueReview/#Capterra___6675640) Anthony K. Marketing Manager > "The email automation saves us time, and we've seen an increase in our online review volume since..." [See full review](https://www.capterra.com/p/210085/TrueReview/#Capterra___6873230) OG Olivier G. ceo > "I’ve never had customer service like this." [See full review](https://www.capterra.com/p/210085/TrueReview/#Capterra___7044828) CA Cameron A. Community Relations Manager > "Any question was answered quickly by team members- and our new account was up and running in a..." [See full review](https://www.capterra.com/p/210085/TrueReview/#Capterra___7105447) CG Camie G. Sales and Marketing Manager > "There is a tiny refresh issue with new reviews." [See full review](https://www.capterra.com/p/210085/TrueReview/#Capterra___6683051) JP Jessica P. Office Manager > "We were able to integrate it into our CRM easily through Zapier and worked great!" [See full review](https://www.capterra.com/p/210085/TrueReview/#Capterra___7109782) SH Sunny H. Marketing Manager > "Currently that is no longer saved/auto populated." [See full review](https://www.capterra.com/p/210085/TrueReview/#Capterra___6555253) SB Shirin B. President > "Instead of reacting after the fact, we are able to engage, respond, and make things right in..." [See full review](https://www.capterra.com/p/210085/TrueReview/#Capterra___7105605) RC Rene C. Owner > "I dont like how you submit multiple review requests." [See full review](https://www.capterra.com/p/210085/TrueReview/#Capterra___6675640) PD Patrick D. Broker of Record > "The automatic follow up and tracking is also a great feature." [See full review](https://www.capterra.com/p/210085/TrueReview/#Capterra___7070596) JL J L. COO > "This is detrimental for a small business. " [See full review](https://www.capterra.com/p/210085/TrueReview/#Capterra___6545142) CQ Cornelius Q. Onwer > "I especially love how it integrates with multiple platforms, making it seamless to collect..." [See full review](https://www.capterra.com/p/210085/TrueReview/#Capterra___6562854) TP Todd P. Owner > "Sometimes it's hard to find what you want." [See full review](https://www.capterra.com/p/210085/TrueReview/#Capterra___6545121) Julia M. Director of Marketing > "The most effective and authentic way to do that is through testimonials." [See full review](https://www.capterra.com/p/210085/TrueReview/#Capterra___7105435) CN Christina N. Practice Administrator > "I am really struggling to find something I do not care for" [See full review](https://www.capterra.com/p/210085/TrueReview/#Capterra___6545413) SB Shirin B. President > "They consistently mention how easy the system is to use and how much value it adds to their..." [See full review](https://www.capterra.com/p/210085/TrueReview/#Capterra___7105605) SH Samuel H. Owner > "Not customizable enough." [See full review](https://www.capterra.com/p/210085/TrueReview/#Capterra___4131811) YB Yossi B. Owner > "TRUEVIEW has all the features that I wanted, TrueReview has simple, effective, and perfect for..." [See full review](https://www.capterra.com/p/210085/TrueReview/#Capterra___6871186) MW Manny W. Managing Director > "Certain features were unavailable." [See full review](https://www.capterra.com/p/210085/TrueReview/#Capterra___3159041) [View Reviews](https://www.capterra.com/p/210085/TrueReview/reviews/) KL Kaitlyn L. Senior Operations Coordinator > "Every new feature they launch is designed to either get more reviews, get more exposure for good reviews, or creating new ways to..." [See full review](https://www.capterra.com/p/177794/rater8/#Capterra___6779514) KB Kolbe B. IT > "The responses feel like they're pre-generated and not actually AI." [See full review](https://www.capterra.com/p/177794/rater8/#Capterra___7067908) Olivia S. Director of Marketing > "Their customer support is exceptional, and they consistently provide guidance, best practices, and timely assistance, making the..." [See full review](https://www.capterra.com/p/177794/rater8/#Capterra___7066454) LP Lynne P. Marketing Director > "To date, we have not encountered and problems or found reasons for dissatisfaction working with Rater 8." [See full review](https://www.capterra.com/p/177794/rater8/#Capterra___6867621) Kayla Barclay H. Marketing and PR Consultant > "They encourage you in a positive way to optimize your reviews and online review platforms like Google Business profile." [See full review](https://www.capterra.com/p/177794/rater8/#Capterra___7081706) EB Erin B. Practice Manager > "I do not mind the meetings we have, but if I were to choose anything that I dislike it's the quarterly meetings." [See full review](https://www.capterra.com/p/177794/rater8/#Capterra___6710703) LS Lauryn S. Marketing Coordinator > "By utilizing rater8, we are able to actively listen to our patients feedback and gather a better understanding of what it is we are..." [See full review](https://www.capterra.com/p/177794/rater8/#Capterra___6669803) JL Jeanine L. Office Manager > "not applicable. " [See full review](https://www.capterra.com/p/177794/rater8/#Capterra___6568102) Olivia S. Director of Marketing > "The platform is user-friendly, and the customer support is exceptional, making the overall experience seamless and effective." [See full review](https://www.capterra.com/p/177794/rater8/#Capterra___7066454) GK Gabrielle K. Marketing Manager > "This often creates confusion during quarterly meetings as well since there are doctors and locations that aren't related to SPO." [See full review](https://www.capterra.com/p/177794/rater8/#Capterra___3136512) EB Erin B. Practice Manager > "The automation that it provides in sending the surveys to our patients as well as how easy it is to respond to patients comments. " [See full review](https://www.capterra.com/p/177794/rater8/#Capterra___6710703) GK Gabrielle K. Marketing Manager > "Integration with our current system wasn't difficult but the software/website isn't very intuitive to navigate in general." [See full review](https://www.capterra.com/p/177794/rater8/#Capterra___3136512) KB Kolbe B. IT > "The price for rater8's services are very nice when comparing to other companies similar to rater8." [See full review](https://www.capterra.com/p/177794/rater8/#Capterra___7067908) LH Lori H. Optometric Concierge > "Some difficulty navigating at first as lots of capabilities which takes time to familiarize with." [See full review](https://www.capterra.com/p/177794/rater8/#Capterra___3155443) KL Kaitlyn L. Senior Operations Coordinator > "The service team is the best I have ever seen with getting answers usually in seconds to less than 5 minutes when emailed." [See full review](https://www.capterra.com/p/177794/rater8/#Capterra___6779514) RS Robert S. Review Manager > "I did not pursue a function which would send a review request more times if no response was received and not answered by our..." [See full review](https://www.capterra.com/p/177794/rater8/#Capterra___2619864) TK Thomas K. Marketing Operations > "rater8 has exceeded all expectations and has helped our organization lean into patient feedback as a valuable tool for continual..." [See full review](https://www.capterra.com/p/177794/rater8/#Capterra___6508419) JC Judy C. Principal > "Navigating the dashboard is awkward." [See full review](https://www.capterra.com/p/177794/rater8/#Capterra___3147275) KL Kaitlyn L. Senior Operations Coordinator > "Every time we meet our amazing client success manager, \[sensitive content hidden\] she is excited to show us a plethora of new..." [See full review](https://www.capterra.com/p/177794/rater8/#Capterra___6779514) EL Emily L. Clinic Manager > "n/a. I do not have anything to add in this section." [See full review](https://www.capterra.com/p/177794/rater8/#Capterra___3095606) KB Kolbe B. IT > "Seeing updates to the platform is always exciting." [See full review](https://www.capterra.com/p/177794/rater8/#Capterra___7067908) SV Sarah V. Marketing Coordinator > "I don't feel anything needs improvement." [See full review](https://www.capterra.com/p/177794/rater8/#Capterra___3335026) LH LaDawn H. Marketing Coordinator > "It has really helped us increase our overall rating since our GO Live date" [See full review](https://www.capterra.com/p/177794/rater8/#Capterra___6795526) GH Gina H. Administrator > "I have not had any issues that I feel need to be improved." [See full review](https://www.capterra.com/p/177794/rater8/#Capterra___3108120) [View Reviews](https://www.capterra.com/p/177794/rater8/reviews/) ## User interface 4.97 (150) [rater8](https://www.capterra.com/p/177794/rater8/) 4.98 (181) ### Features Do these products fit your needs? Prioritize real-user-identified key features according to your needs to find your best fit. \--% Fit vs \--% Fit Activity Dashboard 207 Important Activity Tracking 150 Important AI Copilot 120 Important TrueReview Top features 45/50 - Activity Dashboard - Activity Tracking - AI Copilot - Alerts/Notifications - API - Campaign Management - Chat/Messaging - Commenting/Notes - Communication Management - CRM - Customer Experience Management - Customizable Branding - Customizable Reports - Customizable Templates - Dashboard - Data Import/Export - Email Management - Email Reminders - Engagement Tracking - Feedback Management - Generative AI - Monitoring - Multi-Channel Campaigns - Multi-Language - Multi-Location - Negative Feedback Management - Performance Metrics - Purchasing & Receiving - Ratings/Reviews - Real-Time Analytics - Real-Time Data - Real-Time Notifications - Reminders - Reporting & Statistics - Response Management - Review Badge Management - Review Monitoring - Review Notification - Review Request - Sentiment Analysis - SEO Management - SMS Messaging - Social Media Integration - Social Promotion - Social Sharing - Survey/Poll Management - Surveys & Feedback - Template Management - Third-Party Integrations - Visual Analytics [See all features](https://www.capterra.com/p/210085/TrueReview/#features) rater8 31/50 - Activity Dashboard - Activity Tracking - AI Copilot - Alerts/Notifications - API - Campaign Management - Chat/Messaging - Commenting/Notes - Communication Management - CRM - Customer Experience Management - Customizable Branding - Customizable Reports - Customizable Templates - Dashboard - Data Import/Export - Email Management - Email Reminders - Engagement Tracking - Feedback Management - Generative AI - Monitoring - Multi-Channel Campaigns - Multi-Language - Multi-Location - Negative Feedback Management - Performance Metrics - Purchasing & Receiving - Ratings/Reviews - Real-Time Analytics - Real-Time Data - Real-Time Notifications - Reminders - Reporting & Statistics - Response Management - Review Badge Management - Review Monitoring - Review Notification - Review Request - Sentiment Analysis - SEO Management - SMS Messaging - Social Media Integration - Social Promotion - Social Sharing - Survey/Poll Management - Surveys & Feedback - Template Management - Third-Party Integrations - Visual Analytics [See all features](https://www.capterra.com/p/177794/rater8/#features) ### Recognition No recognitions have been awarded to TrueReview No recognitions have been awarded to rater8 ### Deployment & support TrueReview Deployment - Cloud, SaaS, Web-Based - Desktop Mac - Desktop Windows - Desktop Linux - On-Premise Windows - On-Premise Linux - Desktop Chromebook - Mobile Android - Mobile iPhone - Mobile iPad Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos rater8 Deployment - Cloud, SaaS, Web-Based - Desktop Mac - Desktop Windows - Desktop Linux - On-Premise Windows - On-Premise Linux - Desktop Chromebook - Mobile Android - Mobile iPhone - Mobile iPad Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos ### Company Details TrueReview - By TrueReview - Located in United States - Founded in 2019 rater8 - By rater8 - Located in United States - Founded in ## 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