# Compare rater8 vs Feed It Back 2026 | Capterra

> Unsure of what to choose? Check Capterra to compare rater8 and Feed It Back based on pricing, features, product details, and verified reviews.

Source: https://www.capterra.com/compare/177794-213501/rater8-vs-Feed-It-Back

---

# rater8 vs Feed It Back Features and Cost Comparison

Last updated March 13th, 2026

Provider data verified by our Software Research team, and reviews  
moderated by our Reviews Verification team.[Learn more](https://www.capterra.com/our-story/)

Your comparison:

rater8Feed It Back2/4 selected

[rater8](https://www.capterra.com/p/177794/rater8/)[5.0 (181)](https://www.capterra.com/p/177794/rater8/reviews/)

[Feed It Back](https://www.capterra.com/p/213501/Feed-It-Back/)[4.9 (81)](https://www.capterra.com/p/213501/Feed-It-Back/reviews/)

[## rater8](https://www.capterra.com/p/177794/rater8/)[5.0 (181)](https://www.capterra.com/p/177794/rater8/reviews/)

Starting Price

$109.00/month

Value-for-Money

4.8

Functionality

4.9

Ease of Use

4.9

Customer Service

5

Reviews Sentiment

KL

Based on [181 reviews](#user-reviews)

Positive

181

Neutral

0

Negative

0

[## Feed It Back](https://www.capterra.com/p/213501/Feed-It-Back/)[4.9 (81)](https://www.capterra.com/p/213501/Feed-It-Back/reviews/)

Starting Price

Contact vendor

Value-for-Money

4.8

Functionality

4.7

Ease of Use

4.7

Customer Service

5

Reviews Sentiment

Based on [81 reviews](#user-reviews)

Positive

81

Neutral

0

Negative

0

## Not a match? Find software alternatives tailored to your priorities.

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Highest Rated

### Score My Reviews

4.9 (80)

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Starting Price

$49.00

Flat Rate,Per Month

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Free Version

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User rating

99%

of reviewers  
rated it above 4 stars

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of reviewers  
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4.9 (221)

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Other,Per Month

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of reviewers  
rated it above 4 stars

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4.3 (666)

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User rating

85%

of reviewers  
rated it above 4 stars

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## Summary

* * *

Key features rated by users

Features selected based on 2,120 reviews from reputation management software users.  
about the Fit Score methodology.

Fit Score methodology

Our Fit Score reflects how reviewers rate a product’s performance against a set of features reviewers rate as most important. A higher score indicates the product is rated better in delivering what reviewers most care about.

  

If the Fit Score is not shown for a specific product, that only means there are currently not enough relevant data points to develop a meaningful score. It does not indicate that the product should be excluded from further evaluation. Best for Methodology

86%Fit

High performer

Feature ratings

Negative Feedback Management

4.9

Review Request

4.9

Review Monitoring

4.9

Response Management

4.9

Reporting/Analytics

4.9

75%Fit

Missing features

Feature ratings

Negative Feedback Management

NA

Review Request

5.0

Review Monitoring

4.9

Response Management

4.8

Reporting/Analytics

4.7

User satisfaction

User satisfaction

5.0

User reviews[181](https://www.capterra.com/p/177794/rater8/reviews/)

Ease of use

4.9

Functionality

4.9

Value for money

4.8

Customer support

5.0

User satisfaction

4.9

User reviews[81](https://www.capterra.com/p/213501/Feed-It-Back/reviews/)

Ease of use

4.7

Functionality

4.7

Value for money

4.8

Customer support

5.0

Price starts from

Price starts from

$109Per User, Per Month

-   Free version
-   Free trial

Price starts from

\--

-   Free version
-   Free trial

Best for

Best for

Healthcare: Private/Specialty Medical Practices and Hospital Networks

Best for

We are the UK's leading total reputation solution for the Hospitality sector

## User reviews

Pros & cons

KL

Kaitlyn L.

Senior Operations Coordinator

> "Every new feature they launch is designed to either get more reviews, get more exposure for good reviews, or creating new ways to..."

[See full review](https://www.capterra.com/p/177794/rater8/#Capterra___6779514)

KB

Kolbe B.

IT

> "The responses feel like they're pre-generated and not actually AI."

[See full review](https://www.capterra.com/p/177794/rater8/#Capterra___7067908)

Olivia S.

Director of Marketing

> "Their customer support is exceptional, and they consistently provide guidance, best practices, and timely assistance, making the..."

[See full review](https://www.capterra.com/p/177794/rater8/#Capterra___7066454)

LP

Lynne P.

Marketing Director

> "To date, we have not encountered and problems or found reasons for dissatisfaction working with Rater 8."

[See full review](https://www.capterra.com/p/177794/rater8/#Capterra___6867621)

Kayla Barclay H.

Marketing and PR Consultant

> "They encourage you in a positive way to optimize your reviews and online review platforms like Google Business profile."

[See full review](https://www.capterra.com/p/177794/rater8/#Capterra___7081706)

EB

Erin B.

Practice Manager

> "I do not mind the meetings we have, but if I were to choose anything that I dislike it's the quarterly meetings."

[See full review](https://www.capterra.com/p/177794/rater8/#Capterra___6710703)

LS

Lauryn S.

Marketing Coordinator

> "By utilizing rater8, we are able to actively listen to our patients feedback and gather a better understanding of what it is we are..."

[See full review](https://www.capterra.com/p/177794/rater8/#Capterra___6669803)

JL

Jeanine L.

Office Manager

> "not applicable. "

[See full review](https://www.capterra.com/p/177794/rater8/#Capterra___6568102)

Olivia S.

Director of Marketing

> "The platform is user-friendly, and the customer support is exceptional, making the overall experience seamless and effective."

[See full review](https://www.capterra.com/p/177794/rater8/#Capterra___7066454)

GK

Gabrielle K.

Marketing Manager

> "This often creates confusion during quarterly meetings as well since there are doctors and locations that aren't related to SPO."

[See full review](https://www.capterra.com/p/177794/rater8/#Capterra___3136512)

EB

Erin B.

Practice Manager

> "The automation that it provides in sending the surveys to our patients as well as how easy it is to respond to patients comments. "

[See full review](https://www.capterra.com/p/177794/rater8/#Capterra___6710703)

GK

Gabrielle K.

Marketing Manager

> "Integration with our current system wasn't difficult but the software/website isn't very intuitive to navigate in general."

[See full review](https://www.capterra.com/p/177794/rater8/#Capterra___3136512)

KB

Kolbe B.

IT

> "The price for rater8's services are very nice when comparing to other companies similar to rater8."

[See full review](https://www.capterra.com/p/177794/rater8/#Capterra___7067908)

LH

Lori H.

Optometric Concierge

> "Some difficulty navigating at first as lots of capabilities which takes time to familiarize with."

[See full review](https://www.capterra.com/p/177794/rater8/#Capterra___3155443)

KL

Kaitlyn L.

Senior Operations Coordinator

> "The service team is the best I have ever seen with getting answers usually in seconds to less than 5 minutes when emailed."

[See full review](https://www.capterra.com/p/177794/rater8/#Capterra___6779514)

RS

Robert S.

Review Manager

> "I did not pursue a function which would send a review request more times if no response was received and not answered by our..."

[See full review](https://www.capterra.com/p/177794/rater8/#Capterra___2619864)

TK

Thomas K.

Marketing Operations

> "rater8 has exceeded all expectations and has helped our organization lean into patient feedback as a valuable tool for continual..."

[See full review](https://www.capterra.com/p/177794/rater8/#Capterra___6508419)

JC

Judy C.

Principal

> "Navigating the dashboard is awkward."

[See full review](https://www.capterra.com/p/177794/rater8/#Capterra___3147275)

KL

Kaitlyn L.

Senior Operations Coordinator

> "Every time we meet our amazing client success manager, \[sensitive content hidden\] she is excited to show us a plethora of new..."

[See full review](https://www.capterra.com/p/177794/rater8/#Capterra___6779514)

EL

Emily L.

Clinic Manager

> "n/a. I do not have anything to add in this section."

[See full review](https://www.capterra.com/p/177794/rater8/#Capterra___3095606)

KB

Kolbe B.

IT

> "Seeing updates to the platform is always exciting."

[See full review](https://www.capterra.com/p/177794/rater8/#Capterra___7067908)

SV

Sarah V.

Marketing Coordinator

> "I don't feel anything needs improvement."

[See full review](https://www.capterra.com/p/177794/rater8/#Capterra___3335026)

LH

LaDawn H.

Marketing Coordinator

> "It has really helped us increase our overall rating since our GO Live date"

[See full review](https://www.capterra.com/p/177794/rater8/#Capterra___6795526)

GH

Gina H.

Administrator

> "I have not had any issues that I feel need to be improved."

[See full review](https://www.capterra.com/p/177794/rater8/#Capterra___3108120)

[View Reviews](https://www.capterra.com/p/177794/rater8/reviews/)

RT

Reece T.

customer care coordinator

> "Overall the feed-it-back system has allowed my to have a greater impact in the business, allowing me to share both positive and improvement points directly..."

[See full review](https://www.capterra.com/p/213501/Feed-It-Back/#Capterra___6363045)

NT

Norbert T.

Workplace Experience Manager

> "Dashboard can't be tailored the way would like it too."

[See full review](https://www.capterra.com/p/213501/Feed-It-Back/#Capterra___6227231)

ID

Izzie D.

Marketing Manager

> "The system provides clear menu insights, industry expertise, and robust reporting tools, making it a vital resource for informed decision-making."

[See full review](https://www.capterra.com/p/213501/Feed-It-Back/#Capterra___6049895)

SB

Samantha B.

Customer Insights Analyst

> "Trend analysis data required along with a line chart, line chart useful for quick visual but does not give enough."

[See full review](https://www.capterra.com/p/213501/Feed-It-Back/#Capterra___4166336)

HS

Hattie S.

Marketing Manager

> "Convenient and easy to use, saves looooads of time responding to reviews, neatly collates info with loads of flexibility in looking at data across brand..."

[See full review](https://www.capterra.com/p/213501/Feed-It-Back/#Capterra___4940167)

AL

Alex L.

Operations Director

> "Doesn't integrate with our EPOS"

[See full review](https://www.capterra.com/p/213501/Feed-It-Back/#Capterra___3592666)

LF

Logan F.

Commercial Manager

> "We finally can see an overall picture of how happy our guests are, with the ability to drill down to individual sites, day parts, dishes, team members.."

[See full review](https://www.capterra.com/p/213501/Feed-It-Back/#Capterra___4852344)

HB

Hayden B.

ops

> "the customer service and follow up service is second to none"

[See full review](https://www.capterra.com/p/213501/Feed-It-Back/#Capterra___3831037)

ID

Izzie D.

Marketing Manager

> "With \[sensitive content hidden\] as our dedicated account manager, we are always supported and are able to prepare all the surveys needed to understand key..."

[See full review](https://www.capterra.com/p/213501/Feed-It-Back/#Capterra___6049895)

SM

Sarah M.

data & systems analyst

> "Some of the reports are difficult to find, understand"

[See full review](https://www.capterra.com/p/213501/Feed-It-Back/#Capterra___3502862)

SA

Stephen A.

Ops Director

> "In addition to this the support and service has been exceptional with add ons and specific requests being actioned very quickly and they have a customer..."

[See full review](https://www.capterra.com/p/213501/Feed-It-Back/#Capterra___4802627)

AT

Aimee T.

Marketing and Brand Manager

> "The platform isn't as intuitive as I would like on some occasions"

[See full review](https://www.capterra.com/p/213501/Feed-It-Back/#Capterra___2554827)

[View Reviews](https://www.capterra.com/p/213501/Feed-It-Back/reviews/)

## User interface

[rater8](https://www.capterra.com/p/177794/rater8/)

4.98 (181)

No images or videos  
provided by vendor

### Features

rater8

Top features

17/35

-   AI Copilot
-   AI/Machine Learning
-   Alerts/Notifications
-   API
-   Automated Responses
-   Brand Management
-   Competitive Analysis
-   CRM Integration
-   Customer Advocacy
-   Customer Experience Management
-   Customizable Fields
-   Customizable Reports
-   Employee Advocacy
-   Engagement Tracking
-   Generative AI
-   Hashtag Tracking
-   Keyword Tracking
-   Media Monitoring
-   Multi-Channel Distribution
-   Negative Feedback Management
-   Predictive Analytics
-   Reporting/Analytics
-   Response Management
-   Review Monitoring
-   Review Request
-   Review Sharing
-   Scoring
-   Search/Filter
-   Sentiment Analysis
-   SEO Management
-   Social Media Integration
-   Template Management
-   Third-Party Integrations
-   White Label
-   Widgets

[See all features](https://www.capterra.com/p/177794/rater8/#features)

Feed It Back

14/35

-   AI Copilot
-   AI/Machine Learning
-   Alerts/Notifications
-   API
-   Automated Responses
-   Brand Management
-   Competitive Analysis
-   CRM Integration
-   Customer Advocacy
-   Customer Experience Management
-   Customizable Fields
-   Customizable Reports
-   Employee Advocacy
-   Engagement Tracking
-   Generative AI
-   Hashtag Tracking
-   Keyword Tracking
-   Media Monitoring
-   Multi-Channel Distribution
-   Negative Feedback Management
-   Predictive Analytics
-   Reporting/Analytics
-   Response Management
-   Review Monitoring
-   Review Request
-   Review Sharing
-   Scoring
-   Search/Filter
-   Sentiment Analysis
-   SEO Management
-   Social Media Integration
-   Template Management
-   Third-Party Integrations
-   White Label
-   Widgets

[See all features](https://www.capterra.com/p/213501/Feed-It-Back/#features)

### Recognition

No recognitions have been awarded to rater8

No recognitions have been awarded to Feed It Back

### Deployment & support

rater8

Deployment

-   Cloud, SaaS, Web-Based
-   Desktop Mac
-   Desktop Windows
-   Desktop Linux
-   On-Premise Windows
-   On-Premise Linux
-   Desktop Chromebook
-   Mobile Android
-   Mobile iPhone
-   Mobile iPad

Support

-   Email/Help Desk
-   FAQs/Forum
-   Knowledge Base
-   Phone Support
-   24/7 (Live rep)
-   Chat

Training

-   In Person
-   Live Online
-   Webinars
-   Documentation
-   Videos

Feed It Back

Deployment

-   Cloud, SaaS, Web-Based
-   Desktop Mac
-   Desktop Windows
-   Desktop Linux
-   On-Premise Windows
-   On-Premise Linux
-   Desktop Chromebook
-   Mobile Android
-   Mobile iPhone
-   Mobile iPad

Support

-   Email/Help Desk
-   FAQs/Forum
-   Knowledge Base
-   Phone Support
-   24/7 (Live rep)
-   Chat

Training

-   In Person
-   Live Online
-   Webinars
-   Documentation
-   Videos

### Company Details

rater8

-   By rater8
-   Located in United States
-   Founded in

Feed It Back

-   By Feed It Back
-   Located in United Kingdom
-   Founded in

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