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JIRA Service Management vs Phabricator: Which is a better fit?

Updated on February 4th, 2025
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Summary
Key features rated by users
Features selected based on 969 reviews from IT Project Management users.
% Fit
Missing features
Feature ratings
Task Management
4.6
Workflow Management
4.2
Task Scheduling
NA
Status Tracking
4.6
Prioritization
4.4
% Fit
Missing features
Not enough reviews
Feature ratings
Task Management
5.0
Workflow Management
NA
Task Scheduling
NA
Status Tracking
NA
Prioritization
5.0
User satisfaction
4.5
User reviews706
Ease of use
4.2
Functionality
4.5
Value for money
4.3
Customer support
4.3
4.1
User reviews17
Ease of use
4.1
Functionality
3.9
Value for money
4.4
Customer support
3.7
Price starts from
/user
Monthly subscription
Free version
Free trial
Monthly subscription
Free version
Free trial
Best for

High-velocity teams looking to optimize their ITSM practices eliminate silos between IT, operations, development, and business teams, resolve requests and incidents fast, and push changes with ease.

Designed for software developers, it is an IT project management solution that offers activity revisions, audit source codes, business rules, plotting warns, and more.

User reviews
pros & cons
1 / 4
View Reviews
1 / 4
View Reviews
Video reviews
video-a68d19e0-6bf8-4350-a4b3-08dc6003b090
Heena K
Client Services Lead- EMEA
4.0

Speaker 1: Hi, my name is Heena. I work at Bliss. I'm a client services lead for UK International Market. Bliss is a programmatic DSP. I use Jira as a project management platform, and I rate it four stars. Jira is basically used as a project management tool. We consider each and every programmatic booking that we get at less as a project, and at least 32 people contribute into that project. So from the pre-activation stages to activation, and then the execution, and then finally the reporting and the analytics, and we basically carry it all through Jira. And hence, it's a very important tool in our [inaudible 00:00:48]. I think Jira is very easy to use, easy to navigate, easy to train people on. No additional training is required every time someone is onboarded onto Jira. And also it also keeps logs of all the changes that happened during the project completion. And hence, it's easier to trace back the steps and identify if anything went wrong, et cetera. I think the least things are, sometimes it could take a downtime to get loaded, especially if we are working on a complex project or we have had several months of data onto the single project, then it can be a little bit lagged to download all the information.

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video-cc6f39c4-2f21-499d-d405-08d8f0b34dce
Justin S
Senior DevOps Engineer
2.0

Justin: Hi. I'm Justin, DevOps engineer, and I give Phabricator a two out of five. For more reviews like this click below. At the time, we looked to GitLab and a couple of similar products and considering Phabricator, as well. We ultimately decided on Phabricator because it had the features we wanted at a price tag that we could afford. We mainly chose Phabricator because of its Mercurial integrations. We use the Mercurial version control system at my company and not a lot of other companies supported it. That plus the price tag, plus some additional capabilities around code review, gave us what we were looking for. Getting started with Phabricator is definitely not an easy process. The only documentation they have is their official documentation, which is a little bit spotty. Phabricator is installed by cloning to Git Repository. There are no system packages or anything like that. It was a little surprising because packages like GitLab, which are considerably bigger, have everything consolidated into a single package. After the repository is installed, you need to manually install, configure a variety of different services. It took quite a while, and it was a very difficult process to finish. If you're thinking about getting Phabricator, be aware of the company that develops it, Phacility, is largely a one-man operation. While Evan Prieslty is definitely a very capable developer and Evan Priestly's been able to make, I would not personally interest my company's productivity to something that's backed by more or less a single person. Consider it, too, that the overall trajectory of Phabricator is geared more toward paying customers. If you're not paying for their support, you are not going to get any feature requests or support of any sort.

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User interface
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1 Video
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1 Video
227102
5 screenshots
177802
4 screenshots

JIRA Service Management

Top Features
19/38
  • Activity Dashboard
  • Agile Methodologies
  • Budget Management
  • Calendar Management
  • Drag & Drop
  • Gantt/Timeline View
  • Kanban Board
  • Milestone Tracking
  • Mobile App
  • Percent-Complete Tracking
  • Portfolio Management
  • Product Roadmapping
  • Project Planning
  • Real-Time Notifications
  • Requirements Management
  • Resource Management
  • Supports Scrum
  • Task Scheduling
  • Testing/QA Management
  • Access Controls/Permissions
  • Change Management
  • Collaboration Tools
  • Commenting/Notes
  • Customizable Templates
  • Document Management
  • For IT Project Management
  • Issue Management
  • Prioritization
  • Project Tracking
  • Real-Time Reporting
  • Release Management
  • Reporting & Statistics
  • Search/Filter
  • Status Tracking
  • Task Management
  • Third-Party Integrations
  • Time & Expense Tracking
  • Workflow Management
See All features
Hide IT Project Management Software Features -

Phabricator

12/38
Show IT Project Management Software Features +

JIRA Service Management

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Phabricator

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JIRA Service Management
Deployment
  • Cloud, SaaS, Web-Based
  • Desktop - Mac
  • Desktop - Windows
  • Desktop - Linux
  • Desktop - Chromebook
  • On-Premise - Windows
  • On-Premise - Linux
  • Mobile - Android
  • Mobile - iPhone
  • Mobile - iPad
Support
  • Email/Help Desk
  • FAQs/Forum
  • Knowledge Base
  • Phone Support
  • 24/7 (Live rep)
  • Chat
Training
  • In Person
  • Live Online
  • Webinars
  • Documentation
  • Videos
Phabricator
Deployment
  • Cloud, SaaS, Web-Based
  • Desktop - Mac
  • Desktop - Windows
  • Desktop - Linux
  • Desktop - Chromebook
  • On-Premise - Windows
  • On-Premise - Linux
  • Mobile - Android
  • Mobile - iPhone
  • Mobile - iPad
Support
  • Email/Help Desk
  • FAQs/Forum
  • Knowledge Base
  • Phone Support
  • 24/7 (Live rep)
  • Chat
Training
  • In Person
  • Live Online
  • Webinars
  • Documentation
  • Videos
JIRA Service Management
  • By Atlassian
  • Located in United States
  • Founded in 2013
Phabricator
  • By Phacility
  • Located in United States
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