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Skeepers omnichannel UGC solution is used across several sectors (retail, fashion, lifestyle, beauty, travel, food, many more).
As a Google Review Partner, Shopper Approved offers the only Amazon-style Traffic & Conversion Suite with Reviews, Q&A, Website Security, and more that give you powerful search and conversion results.
They also have a Magento integration that looks great, and they were amazing at providing support for this. Auto-moderation for reviews under a certain score is brilliant.
One of the worst interactions I've had with customer service, a very boring user interface and constant lags and bugs are littered all over the place.
Amazing on-boarding team, Rep was the most pleasurable person I've had to work with in well over 10 years of business.
They blame Google for all of the issues, and then they tell us that we have to deal with Google. When we call Google, they tell us the issue is with Verified Reviews.
It has good reviews and when it decides to function, it is a reliable source for information.
This company repeatedly sends me spam emails, I have never signed up for their services, nor do I know how they got my email address. I did not consent to being sent spam emails.
Much better than TrustPilot. A great value, simple to use, excellent support.
So I am not sure if that is a verified reviews issue or google issue but that's the reason we use verified reviews so if that isn't working it's kind of annoying.
Shopper Approved has had the same pricing since we started. Their integrity is what we like most.
Very difficult for customers to update their review.
The software and implementation is easy to accomplish and they have excellent technical support if needed.
The widgets available to display reviews on site are ugly. Apparently they are releasing better ones later in 2021, but I haven't seen them yet.
Shopper Approved is a great company to work with. In almost all of my correspondences they are quick to respond, well trained, and care about your relationship with them.
I can't think of anything that I don't like about this product.
The video testimonials are easy, customization of messaging, ease of use in contact a customer should their review warrant it. Shopper Approved support is also fantastic.
From time-to-time, we have items that are on backorder, and Shopper Approved sends out the survey before the product is received, causing confusion and frustration for our customers.
Blake B.: My name is Blake. I'm an Ecommerce Consumer Products Manager in the mining and metals industry. And I give Shopper Approved a five out of five. For more reviews like this, click below. Prior to Shopper Approved, we did a demo of Trustpilot. And Trustpilot's great, we liked it a lot, but sometimes the integration would fail. We use big e-commerce site, and we really wanted to make sure that reviews were always there and showing up, especially with syndications across platforms. When we switched to Shopper Approved, we found we didn't have any more of the integration issues and have nearly 100% uptime. After a trial of Trustpilot, we decided to try Shopper Approved. Honestly, the onboarding experience was amazing. The reps were very knowledgeable, both charismatic and technical, and they were able to get us set up in no time. We quickly saw how the reviews showing up on our website had a great impact on our sales and decided to sign up right there and then. Integration and onboarding with Shopper Approved was that simple. Like I previously mentioned, the reps were incredibly helpful and knowledgeable, especially when it came to the integration with our big commerce store. We gave the reps limited access to our accounts, such as social media for syndication or the big commerce store for the reviews to show up. And they worked their magic inside of it. It was done within 24 hours after giving them access. And to this day, they haven't had to get back in there. My recommendation if you're considering Shopper Approved is don't wait. They offer a free trial. And the earlier you start getting reviews on your websites and across various platforms like Google, [inaudible 00:01:39], et cetera, the faster you'll start getting credibility. Start now. Don't wait to start getting reviews. You'll thank me later.
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