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Trengo vs WhatsApp: Which is a better fit?

Updated on February 16th, 2025
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Summary
Key features rated by users
Features selected based on 3,126 reviews from Live Chat users.
% Fit
Missing features
Not enough reviews
Feature ratings
Real-Time Notifications
3.0
Chat/Messaging
1.5
Real-Time Monitoring
--
Contact Management
NA
Screen Sharing
--
% Fit
Missing features
Feature ratings
Real-Time Notifications
4.7
Chat/Messaging
4.8
Real-Time Monitoring
NA
Contact Management
NA
Screen Sharing
NA
User satisfaction
4.1
User reviews24
Ease of use
4.1
Functionality
4.0
Value for money
4.0
Customer support
4.0
4.7
User reviews15,968
Ease of use
4.8
Functionality
4.6
Value for money
4.7
Customer support
4.3
Price starts from
Monthly subscription
Free version
Free trial
--
Not provided by vendor
Free version
Free trial
Best for

Trengo is the leading customer service software for medium-sized businesses. Scalable for industries like hospitality, automotive, travel, and many more.

Mobile application for small businesses who wish to quickly and easily communicate with their customers.

User reviews
pros & cons
1 / 4
View Reviews
1 / 4
View Reviews
Video reviews
No video reviews yet
Eva F
bookkeeper
5.0

Eva F.: My name is Eva. I am the owner of a bookkeeping firm. I give WhatsApp a five out of five rating. I was using my text messenger app to communicate with my friends and family and my teammates. I had many issues using it. It was hard to communicate, hard to keep track of messages, and that's why I switched to WhatsApp. Using WhatsApp makes it very easy to communicate with my teammates. It allows for me to upload it on my desktop and use it on my desktop as I'm working throughout the day. Communication is very clear and easy and allows for me to use a full range of different messages and messaging types to share with my team. WhatsApp was very easy to implement into my business. It was easy to download the app onto my phone, and then from there to download the WhatsApp onto my desktop computer was also extremely easy. Implementing it took maybe one minute and was worth every second that it was and has been very easy to use moving forward. It is free and very, very easy to use and very easy to implement whether you're using it with just friends and family and personal communication or to use across a team or a platform like that.

How Capterra sources reviews
View all video reviews
User interface
No videos provided by vendor
180345 video thumbnail}
1 Video
177967
3 screenshots
180345
2 screenshots
Do these products fit your needs?

Prioritize real-user-identified key features according to your needs to find your best fit.

Logo Img
--%
Logo Img
--%
Activity Dashboard
207
Important
API
388
Important

Trengo

Top Features
23/31
  • Activity Dashboard
  • Contact Management
  • CRM
  • Document Storage
  • File Sharing
  • Geotargeting
  • Interaction Tracking
  • Single Sign On
  • API
  • Autoresponders
  • Canned Responses
  • Chat/Messaging
  • Collaboration Tools
  • Customizable Branding
  • Email Management
  • Mobile Access
  • Multi-Channel Communication
  • Offline Form
  • Proactive Chat
  • Real-Time Analytics
  • Real-time Consumer-facing Chat
  • Real-Time Monitoring
  • Real-Time Notifications
  • Reporting/Analytics
  • Screen Sharing
  • Search/Filter
  • Support Ticket Management
  • Surveys & Feedback
  • Third-Party Integrations
  • Transcripts/Chat History
  • Transfers/Routing
See All features
Hide Live Chat Software Features -

WhatsApp

13/31
Show Live Chat Software Features +
Trengo
Deployment
  • Cloud, SaaS, Web-Based
  • Desktop - Mac
  • Desktop - Windows
  • Desktop - Linux
  • Desktop - Chromebook
  • On-Premise - Windows
  • On-Premise - Linux
  • Mobile - Android
  • Mobile - iPhone
  • Mobile - iPad
Support
  • Email/Help Desk
  • FAQs/Forum
  • Knowledge Base
  • Phone Support
  • 24/7 (Live rep)
  • Chat
Training
  • In Person
  • Live Online
  • Webinars
  • Documentation
  • Videos
WhatsApp
Deployment
  • Cloud, SaaS, Web-Based
  • Desktop - Mac
  • Desktop - Windows
  • Desktop - Linux
  • Desktop - Chromebook
  • On-Premise - Windows
  • On-Premise - Linux
  • Mobile - Android
  • Mobile - iPhone
  • Mobile - iPad
Support
  • Email/Help Desk
  • FAQs/Forum
  • Knowledge Base
  • Phone Support
  • 24/7 (Live rep)
  • Chat
Training
  • In Person
  • Live Online
  • Webinars
  • Documentation
  • Videos
Trengo
  • By Trengo
  • Located in Netherlands
  • Founded in 2015
WhatsApp
  • By WhatsApp
  • Located in United States
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