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Indio vs Sembley: Which is a better fit?

Updated on February 2nd, 2025
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Summary
Features in P&C Insurance
11
40
  • API
  • Customizable Branding
  • Data Import/Export
13
Best performer
40
  • Activity Dashboard
  • Claims Management
  • Insurance Management
User satisfaction
4.5
User reviews230
Ease of use
4.4
Functionality
4.3
Value for money
4.6
Customer support
4.6
4.9
User reviews10
Ease of use
4.9
Functionality
4.7
Value for money
4.9
Customer support
5.0
Price starts from
Not provided by vendor
Free version
Free trial
/user
Monthly subscription
Free version
Free trial
Best for

Commercial insurance agencies and brokerages

Sembley helps commercial property and casualty (P&C) insurance brokers and agencies streamline their submissions and renewals process with an efficient, cloud-based platform.

User reviews
pros & cons
1 / 4
View Reviews
Not enough reviews
View Reviews
Video reviews
video-82373aa7-6dc9-44e8-4acd-08da32e14052
Nik K
Agency Owner
5.0

Hi: Hi, I'm Nick. I'm an independent insurance agency owner. I give Indio five stars. For more reviews, please click below. So, prior to using Indio, the commercial insurance application renewal process is really clunky and confusing for both agents and the customer. There's a lot of paper involved. There's a lot of back and forth between my producers and the client asking questions, a lot of redundancy. And so, we were looking for a solution to help us minimize the back and forth and enhance the client experience. So, after booking a demo with Indio and really taking a deep dive into what it is they do exactly, as a person that loves technology and appreciates what it can do in your agency, Indio does a terrific job. So, they automate the application and the renewal process between us agents and the insured. They map a lot of the redundancy and questions between forms. They have digital file signatures. They have the ability to upload documents. They take applications from literally hundreds of carriers across the country. They have their applications in this digital storage area where you can go in, you can find the application that you're looking for. Let's say for general liability, you can fill it out as much as you can yourself. You can send it back over to the client to fill out the rest of it. You can notate it. I can go on and on and on, Indio does a fantastic job of just automating that process, saving us time. I can't imagine ever not having them as part of our agency. Using Indio, it's a complex piece of software. There's definitely a little bit of a learning curve. But like any piece of software, you have to use it. You have to use it. You have to take a deep dive into it and really understand the processes because it can do so much. They have a really terrific onboarding team that will answer any questions that you have, that will walk you through any processes that you're not completely comfortable with. And if you need an application that's not in their database [added 00:02:38], just send it over to them. They'll go ahead and digitize. It usually takes about a couple weeks. They'll digitize it for you and it'll be there. So, just a little bit of a learning curve. Like anything, you got to use it, you got to keep using it but don't let that keep you from using the software. Definitely I can't say it enough, just keep using it and it'll come naturally. It's very intuitive. The recommendations I would have for anybody considering using Indio, just go online, read they have an extensive website, and just book the demo. I can't stress that enough. That's always my go to with any company that we're considering hiring for our agency is book a demo, talk to their team, see if it's a good fit, find out how they can help your agency. And if they can, they're not always a good fit for everybody, but talk to their team, never hurts to have a conversation. But that demo is definitely huge. I know for us, I must have had a demo with them probably three different times just because I really wanted to understand it's a financial commitment and I wanted to make sure it would be a good fit before we brought them into the agency.

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Indio

11/40
  • Accounting
  • Activity Dashboard
  • Audit Trail
  • Billing & Invoicing
  • Case Management
  • Claims Management
  • Claims Settlement
  • Commission Management
  • Customizable Reports
  • Document Imaging
  • Electronic Payments
  • For Homeowners Insurance
  • Insurance Eligibility Verification
  • Insurance Management
  • Insurance Policy Management
  • Insurance Rating
  • Marketing Automation
  • Quotes/Estimates
  • Real-Time Data
  • Reinsurance Administration
  • Reminders
  • Reporting/Analytics
  • Risk Assessment
  • Secure Login
  • Task Management
  • Third-Party Integrations
  • Underwriting Management
  • User Management
  • Workflow Management
  • API
  • Broker/Agent Portal
  • Contact Management
  • Customer Database
  • Customer Portal
  • Customizable Branding
  • Data Import/Export
  • Digital Signature
  • Document Management
  • Forms Management
  • Property & Casualty
See All features
Hide P&C Insurance Software Features -

Sembley

Top Features
13/40
Show P&C Insurance Software Features +

Indio

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Sembley

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Indio
Deployment
  • Cloud, SaaS, Web-Based
  • Desktop - Mac
  • Desktop - Windows
  • Desktop - Linux
  • Desktop - Chromebook
  • On-Premise - Windows
  • On-Premise - Linux
  • Mobile - Android
  • Mobile - iPhone
  • Mobile - iPad
Support
  • Email/Help Desk
  • FAQs/Forum
  • Knowledge Base
  • Phone Support
  • 24/7 (Live rep)
  • Chat
Training
  • In Person
  • Live Online
  • Webinars
  • Documentation
  • Videos
Sembley
Deployment
  • Cloud, SaaS, Web-Based
  • Desktop - Mac
  • Desktop - Windows
  • Desktop - Linux
  • Desktop - Chromebook
  • On-Premise - Windows
  • On-Premise - Linux
  • Mobile - Android
  • Mobile - iPhone
  • Mobile - iPad
Support
  • Email/Help Desk
  • FAQs/Forum
  • Knowledge Base
  • Phone Support
  • 24/7 (Live rep)
  • Chat
Training
  • In Person
  • Live Online
  • Webinars
  • Documentation
  • Videos
Indio
  • By Applied Systems
  • Located in United States
  • Founded in 2016
Sembley
  • By Sembley
  • Located in United States
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