# Compare Experience.com vs SurveyMonkey 2026 | Capterra

> Unsure of what to choose? Check Capterra to compare Experience.com and SurveyMonkey based on pricing, features, product details, and verified reviews.

Source: https://www.capterra.com/compare/178112-253516/SocialSurvey-vs-SurveyMonkey

---

# Experience.com vs SurveyMonkey Features and Cost Comparison

Last updated May 22nd, 2026

Provider data verified by our Software Research team, and reviews  
moderated by our Reviews Verification team.[Learn more](https://www.capterra.com/our-story/)

Your comparison:

Experience.comSurveyMonkey2/4 selected

[Experience.com](https://www.capterra.com/p/178112/SocialSurvey/)[4.7 (89)](https://www.capterra.com/p/178112/SocialSurvey/reviews/)

[SurveyMonkey](https://www.capterra.com/p/253516/SurveyMonkey/)[4.6 (10,455)](https://www.capterra.com/p/253516/SurveyMonkey/reviews/)

[## Experience.com](https://www.capterra.com/p/178112/SocialSurvey/)[4.7 (89)](https://www.capterra.com/p/178112/SocialSurvey/reviews/)

Starting Price

Contact vendor

Value-for-Money

4.6

Functionality

4.7

Ease of Use

4.8

Customer Service

4.5

Reviews Sentiment

NA

JN

CD

Based on [89 reviews](#user-reviews)

Positive

81

Neutral

3

Negative

5

[## SurveyMonkey](https://www.capterra.com/p/253516/SurveyMonkey/)[4.6 (10,455)](https://www.capterra.com/p/253516/SurveyMonkey/reviews/)

Starting Price

$30.00/month

Value-for-Money

4.4

Functionality

4.5

Ease of Use

4.6

Customer Service

4.3

Reviews Sentiment

Based on [10,455 reviews](#user-reviews)

Positive

9,818

Neutral

497

Negative

140

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## Send this comparison chart to my inbox

### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.

## Summary

* * *

Key features rated by users

Features selected based on 2,378 reviews from customer experience software users.  
about the Fit Score methodology.

Fit Score methodology

Our Fit Score reflects how reviewers rate a product’s performance against a set of features reviewers rate as most important. A higher score indicates the product is rated better in delivering what reviewers most care about.

  

If the Fit Score is not shown for a specific product, that only means there are currently not enough relevant data points to develop a meaningful score. It does not indicate that the product should be excluded from further evaluation. Best for Methodology

83%Fit

High performer

Feature ratings

Negative Feedback Management

4.5

Real-Time Reporting

4.8

Surveys & Feedback

4.9

Real-Time Notifications

4.9

Customizable Forms

4.5

81%Fit

Feature ratings

Negative Feedback Management

4.1

Real-Time Reporting

3.8

Surveys & Feedback

4.6

Real-Time Notifications

4.7

Customizable Forms

4.5

User satisfaction

User satisfaction

4.7

User reviews[89](https://www.capterra.com/p/178112/SocialSurvey/reviews/)

Ease of use

4.8

Functionality

4.7

Value for money

4.6

Customer support

4.5

User satisfaction

4.6

User reviews[10,455](https://www.capterra.com/p/253516/SurveyMonkey/reviews/)

Ease of use

4.6

Functionality

4.5

Value for money

4.4

Customer support

4.3

Price starts from

Price starts from

\--

-   Free version
-   Free trial

Price starts from

$30Per User, Per Month

-   Free version
-   Free trial

Best for

Best for

We offer a unified platform, AI-driven XMP, and data-driven insights to elevate CX, EX, and Reputation, ensuring guaranteed growth.

Best for

SurveyMonkey is used by marketers, customer experience professionals, human resources departments, IT teams, event planners, educators, researchers, and healthcare organizations.

## User reviews

Pros & cons

NA

Nikki A.

Loan Originator Assistant

> "The AI-generated responses save time and help share feedback with new clients, enhancing our..."

[See full review](https://www.capterra.com/p/178112/SocialSurvey/#Capterra___6733870)

ST

Sheryl T.

Loan Originator

> "I have had internal review software in the past and I feel like I didn't get the number of..."

[See full review](https://www.capterra.com/p/178112/SocialSurvey/#Capterra___6780435)

JN

Jeff N.

Loan Officer

> "It makes it easy to get reviews and follow up on them, comment on them and get them posted..."

[See full review](https://www.capterra.com/p/178112/SocialSurvey/#Capterra___6612252)

MR

Matt R.

Loan Officer

> "automated AI responses need to be turned off and only used if requested"

[See full review](https://www.capterra.com/p/178112/SocialSurvey/#Capterra___6618539)

CD

Chet D.

Vice President Residential Lending

> "I like that there is a single source, comprehensive cross-section of Client Reviews."

[See full review](https://www.capterra.com/p/178112/SocialSurvey/#Capterra___6734212)

CD

Chet D.

Vice President Residential Lending

> "One 4 Star Review should not outweigh hundreds of 5 Star Reviews, but the way the average is..."

[See full review](https://www.capterra.com/p/178112/SocialSurvey/#Capterra___6734212)

MJ

Maverick J.

Mortgage Loan Originator

> "The integration with Google business listing is top notch as well."

[See full review](https://www.capterra.com/p/178112/SocialSurvey/#Capterra___6610313)

KW

Kevin W.

Real Estate Agent

> "I don't have time to wait on this team to get back to me, they need a support staff to help,..."

[See full review](https://www.capterra.com/p/178112/SocialSurvey/#Capterra___6484851)

NB

Nick B.

President’s Club Loan Officer

> "Good overall, and helps promote my brand easily with the shares to social media"

[See full review](https://www.capterra.com/p/178112/SocialSurvey/#Capterra___6628148)

MP

Michael P.

Sales Manager

> "As an older person, my knowledge of the internet/computers is limited when compared to the..."

[See full review](https://www.capterra.com/p/178112/SocialSurvey/#Capterra___6620396)

RS

Rich S.

Mortgage loan officer

> "streamlines the reviews for my clients - makes my life easier"

[See full review](https://www.capterra.com/p/178112/SocialSurvey/#Capterra___6727974)

DH

Denise H.

Mortgage Loan Originator

> "Automated AI replies are sometimes insulting."

[See full review](https://www.capterra.com/p/178112/SocialSurvey/#Capterra___6758824)

SP

Shannon P.

Mortgage Loan Originator

> "It’s easy to use, gives me confidence that my online presence is in check, and helps me win..."

[See full review](https://www.capterra.com/p/178112/SocialSurvey/#Capterra___6682825)

CD

Chet D.

Vice President Residential Lending

> "I do not like how a single poor review can tank your whole score profile."

[See full review](https://www.capterra.com/p/178112/SocialSurvey/#Capterra___6734212)

KR

Kenneth R.

Senior Loan Officer

> "Experience is the best place to keep track of your online presence."

[See full review](https://www.capterra.com/p/178112/SocialSurvey/#Capterra___6687016)

MF

Michael F.

MLO

> "constantly having to sign back in to connect linkedin"

[See full review](https://www.capterra.com/p/178112/SocialSurvey/#Capterra___6733795)

JB

Justin B.

Founding Broker

> "There were some glitches, but the support was helpful."

[See full review](https://www.capterra.com/p/178112/SocialSurvey/#Capterra___6746401)

RS

Rich S.

Mortgage loan officer

> "i don't need the AI gen auto reply to the review."

[See full review](https://www.capterra.com/p/178112/SocialSurvey/#Capterra___6727974)

CH

Chad H.

Originator

> "It is easy to share on social media and easy to send my clients to see my reviews history."

[See full review](https://www.capterra.com/p/178112/SocialSurvey/#Capterra___6723923)

RM

Ryan M.

Realtor

> "I haven’t gained a single lead or more traffic since paying for your service."

[See full review](https://www.capterra.com/p/178112/SocialSurvey/#Capterra___6732096)

JS

Julie S.

Sr. Loan Officer

> "since we have been linked with Experience, it has been more than satisfactory and even the..."

[See full review](https://www.capterra.com/p/178112/SocialSurvey/#Capterra___6724036)

SH

Scott H.

Mortgage Consultant

> "It is my lack of Follow up with technology that holds me back"

[See full review](https://www.capterra.com/p/178112/SocialSurvey/#Capterra___6743889)

NH

Nate H.

Loan Officer

> "It is a great platform to host reviews from different sites"

[See full review](https://www.capterra.com/p/178112/SocialSurvey/#Capterra___6623375)

MP

Michael P.

Sales Manager

> "This often creates frustration for me. "

[See full review](https://www.capterra.com/p/178112/SocialSurvey/#Capterra___6620396)

JT

John T.

Senior Loan Officer

> "Reviews management is easy and i like the AI feature also."

[See full review](https://www.capterra.com/p/178112/SocialSurvey/#Capterra___6750337)

DH

Denise H.

Mortgage Loan Originator

> "An embarrassing 5 star review with a glitch remains out there. "

[See full review](https://www.capterra.com/p/178112/SocialSurvey/#Capterra___6758824)

TW

Tracy W.

Branch Manager

> "I like how you can engage in the review process and share the reviews with your future..."

[See full review](https://www.capterra.com/p/178112/SocialSurvey/#Capterra___6124083)

RM

Ryan M.

Realtor

> "Not great. As I said above cancel my damn subscription when I nicely ask you to."

[See full review](https://www.capterra.com/p/178112/SocialSurvey/#Capterra___6732096)

LF

Lily F.

Realtor

> "They have a great support system and their page is easy to navigate."

[See full review](https://www.capterra.com/p/178112/SocialSurvey/#Capterra___6682783)

MH

Mario H.

Mortgage Loan Officer

> "didnt like the lack of two way communication between experience and the original website..."

[See full review](https://www.capterra.com/p/178112/SocialSurvey/#Capterra___5068414)

JF

Jason F.

President

> "It's an important part of our overall sales strategy."

[See full review](https://www.capterra.com/p/178112/SocialSurvey/#Capterra___6723911)

JS

Julie S.

Sr. Loan Officer

> "that I can't increase my score that quickly..."

[See full review](https://www.capterra.com/p/178112/SocialSurvey/#Capterra___6724036)

JL

Juno L.

Loan Officer

> "a great way of introducing myself to my prospective clients"

[See full review](https://www.capterra.com/p/178112/SocialSurvey/#Capterra___6734356)

KW

Kevin W.

Real Estate Agent

> "I highly recommend staying away from this service, they dont seem like they have everything..."

[See full review](https://www.capterra.com/p/178112/SocialSurvey/#Capterra___6484851)

PS

Patty S.

Branch manager

> "Very easy to use and a great way to capture customer experiences."

[See full review](https://www.capterra.com/p/178112/SocialSurvey/#Capterra___6618481)

BE

Ben E.

Mortgage Loan Officer

> "there really isn't anything I didn't like about using this service"

[See full review](https://www.capterra.com/p/178112/SocialSurvey/#Capterra___6686907)

CG

Chasten G.

Senior Loan Officer

> "Great birdseye view of online business."

[See full review](https://www.capterra.com/p/178112/SocialSurvey/#Capterra___6626769)

AN

Alex N.

loan officer

> "negative feedbacks can not be edited by clients."

[See full review](https://www.capterra.com/p/178112/SocialSurvey/#Capterra___5065539)

SS

Scott S.

Producing Branch Manager

> "the ease of use, it eliminates the need for me to request reviews"

[See full review](https://www.capterra.com/p/178112/SocialSurvey/#Capterra___6678301)

LS

Lauri S.

Marketing Director

> "Recently, my account rep left the organization and I was not notified of her departure nor..."

[See full review](https://www.capterra.com/p/178112/SocialSurvey/#SoftwareAdvice___3179839)

NH

Nate H.

Loan Officer

> "The ease of connecting platforms and hosting reviews"

[See full review](https://www.capterra.com/p/178112/SocialSurvey/#Capterra___6623375)

LS

Lauri S.

Marketing Director

> "The worst customer service I have EVER experienced on a technology platform."

[See full review](https://www.capterra.com/p/178112/SocialSurvey/#SoftwareAdvice___3179839)

KH

Kim H.

Area Sales Manager

> "Mostly good for marketing."

[See full review](https://www.capterra.com/p/178112/SocialSurvey/#Capterra___6683079)

LS

Lauri S.

Marketing Director

> "Wow of disbelief that they could care SO little for their customers."

[See full review](https://www.capterra.com/p/178112/SocialSurvey/#SoftwareAdvice___3179839)

[View Reviews](https://www.capterra.com/p/178112/SocialSurvey/reviews/)

SL

Shannon L.

Executive Assistant

> "The options for displaying survey results have allowed us to create easy summaries that aid in decision-making, employee reviews, and policy-changes."

[See full review](https://www.capterra.com/p/253516/SurveyMonkey/#Capterra___7049574)

Dre' H.

Senior Educator Support Specialist

> "It's not hard. But I almost always select options incorrectly before I remember the settings for getting all the individual responses in a spreadsheet..."

[See full review](https://www.capterra.com/p/253516/SurveyMonkey/#Capterra___7115628)

IL

Ilaria L.

Assistant Reservations Manager

> "SurveyMonkey is a good platform if the company uses it as a basic survey tool for employees surveys. If you require more in dept information, be ready..."

[See full review](https://www.capterra.com/p/253516/SurveyMonkey/#Capterra___7078850)

DK

Dawn K.

Director of Human Relations

> "The customization is a bit limited in terms of fonts, etc but that's not very important to me."

[See full review](https://www.capterra.com/p/253516/SurveyMonkey/#Capterra___7078204)

Meshv P.

Salesforce Developer

> "The UI interface is so beginner friendly such as skip logic, multilingual surveys and real time analytics help collect better insights."

[See full review](https://www.capterra.com/p/253516/SurveyMonkey/#Capterra___7124244)

VR

Verified Reviewer

Sr. Dir. Support and Operations

> "I also find it limiting that reminders can’t be easily set up through embedded surveys or URL-based links."

[See full review](https://www.capterra.com/p/253516/SurveyMonkey/#Capterra___7066659)

PN

Poerwestri N.

Travel Manager

> "SurveyMonkey enabled us to collect and analyze genuine tour feedback in real time, hence enabling simple upgrading of our services and products."

[See full review](https://www.capterra.com/p/253516/SurveyMonkey/#Capterra___6869895)

KC

Kenneth C.

Vice President

> "I dislike having to click "Properties" every time I want to make edits to a label; it should just pop right open."

[See full review](https://www.capterra.com/p/253516/SurveyMonkey/#Capterra___7099225)

NW

Nolan W.

Head of Sales

> "It allowed us to easily reach out and connect with our customers, and prospective customers and take a survey across multiple use cases or situations...."

[See full review](https://www.capterra.com/p/253516/SurveyMonkey/#Capterra___6813822)

JF

Jennifer F.

Marketing Lead

> "Unable to embed surveys directly into an email, it always redirects people to their website."

[See full review](https://www.capterra.com/p/253516/SurveyMonkey/#Capterra___7089217)

DM

DeAnna M.

Managing Director

> "The two things I liked most about Survey Monkey was the ability for people to answer surveys anonymously and the compilation of the results afterwards..."

[See full review](https://www.capterra.com/p/253516/SurveyMonkey/#Capterra___7044584)

Amanda C.

Young Professionals Chairperson

> "Does not help with coming up with questions, suggesting multiple choice answers, or identifying potential bias in questions."

[See full review](https://www.capterra.com/p/253516/SurveyMonkey/#Capterra___7104984)

PN

Poerwestri N.

Travel Manager

> "SurveyMonkey simplifies creating and customizing surveys so I can receive in-depth feedback from our tour clients as frequently as I would like."

[See full review](https://www.capterra.com/p/253516/SurveyMonkey/#Capterra___6869895)

KC

Kenneth C.

Vice President

> "Occasionally I won't be able to log in and then I'll have to sit and wait for an hour before the site feels like its going to work again."

[See full review](https://www.capterra.com/p/253516/SurveyMonkey/#Capterra___7099225)

BK

Blerta K.

Language Instructor

> "It is so easy to create professional surveys on the platform that are friendly to the students and we are able to collect genuine information on our..."

[See full review](https://www.capterra.com/p/253516/SurveyMonkey/#Capterra___7112830)

CB

Chelsea B.

Preop PACU RN

> "There is no go back button on response pages which can be bad if I want to change an answer."

[See full review](https://www.capterra.com/p/253516/SurveyMonkey/#Capterra___7104174)

RC

Ruby C.

MARKETER

> "The site offers many question types, ready-made templates, and quick tweaks so each survey can fit a specific need."

[See full review](https://www.capterra.com/p/253516/SurveyMonkey/#Capterra___6836339)

CB

Chelsea B.

Preop PACU RN

> "It always makes you attempt to sign in after using and creating an account which is not something I want to do."

[See full review](https://www.capterra.com/p/253516/SurveyMonkey/#Capterra___7104174)

VR

Verified Reviewer

Sr. Dir. Support and Operations

> "The platform also gives you solid options for customization, reporting, and data export."

[See full review](https://www.capterra.com/p/253516/SurveyMonkey/#Capterra___7066659)

MM

Mari M.

Comms Manager

> "Only able to have 3 devices access at once when I share the account so we always had to delete one or another each time."

[See full review](https://www.capterra.com/p/253516/SurveyMonkey/#Capterra___7041391)

VR

Verified Reviewer

HR Manager

> "SurveyMonkey is a good tool to use for creating employee surveys and getting feedback and even doing anonymous surveys."

[See full review](https://www.capterra.com/p/253516/SurveyMonkey/#Capterra___7091617)

RC

Ruby C.

MARKETER

> "On top of that, the free tier caps both the number of questions and total responses, leaving bigger surveys stranded."

[See full review](https://www.capterra.com/p/253516/SurveyMonkey/#Capterra___6836339)

SL

Shannon L.

Executive Assistant

> "I appreciate that I can copy and update previous surveys that I made, so that I don't have to start from scratch every time."

[See full review](https://www.capterra.com/p/253516/SurveyMonkey/#Capterra___7049574)

YL

Yi L.

Compositor

> "The results can't really be exported and integration is pretty limited, too many ads telling me to get the paid plan when i'm using the basic plan"

[See full review](https://www.capterra.com/p/253516/SurveyMonkey/#Capterra___6819750)

Meshv P.

Salesforce Developer

> "SurveyMonkey make it super easy to create surveys using its ready made templates and pre-built questions."

[See full review](https://www.capterra.com/p/253516/SurveyMonkey/#Capterra___7124244)

JB

Jenna B.

Asst Manager

> "On the basic or standard plan, you're limited in options, and it's a bit pricey as well."

[See full review](https://www.capterra.com/p/253516/SurveyMonkey/#Capterra___7141895)

LL

Lois L.

Office Manager

> "I've worked with it to gather information and opinons and, frankly, it helped me find the questions that I needed to ask to get the information I needed."

[See full review](https://www.capterra.com/p/253516/SurveyMonkey/#Capterra___7074332)

Carlie R.

Owner

> "They're a few bugs in glitches on the site."

[See full review](https://www.capterra.com/p/253516/SurveyMonkey/#Capterra___7109172)

VR

Verified Reviewer

Software developer

> "Also drag-and-drop interface made adding questions to feel natural and pre built in templates saved me a ton of time."

[See full review](https://www.capterra.com/p/253516/SurveyMonkey/#Capterra___7143472)

KC

Kaitlyn C.

HR Director

> "Collaborating with a large team was tricky without the Pro version, and sharing results wasn’t as smooth as Google Docs."

[See full review](https://www.capterra.com/p/253516/SurveyMonkey/#Capterra___6819262)

KC

Kenneth C.

Vice President

> "This is what we use for our theater auditions and it seems to keep all of the data in one place without driving me crazy."

[See full review](https://www.capterra.com/p/253516/SurveyMonkey/#Capterra___7099225)

SR

Samuel R.

Program Director

> "Some of the more advanced reporting options are locked unless you upgrade to one of its pricier tiers, which may not be feasible for the nonprofit..."

[See full review](https://www.capterra.com/p/253516/SurveyMonkey/#Capterra___6800665)

VR

Verified Reviewer

Software developer

> "The drag-and-drop builder, pre made templates, and logical questions flows made the whole process feel intuitive."

[See full review](https://www.capterra.com/p/253516/SurveyMonkey/#Capterra___7143472)

Sam C.

Talent Partner

> "Interface can feel dated and slightly clunky"

[See full review](https://www.capterra.com/p/253516/SurveyMonkey/#Capterra___7062868)

CP

Christina P.

Certified Nursing assistant

> "What I enjoyed and likes most about SurveyMonkey is being able to take surveys and be able to give honest feedback so consumers don't waste their money..."

[See full review](https://www.capterra.com/p/253516/SurveyMonkey/#Capterra___7040338)

SC

Sean C.

Marketer

> "It gets expensive when you need to use advanced features, and the reporting is complicated for a layperson."

[See full review](https://www.capterra.com/p/253516/SurveyMonkey/#Capterra___7046151)

DS

Dominic S.

operational manager

> "It’s a dependable platform for building surveys, collecting feedback, and reviewing results without stress."

[See full review](https://www.capterra.com/p/253516/SurveyMonkey/#Capterra___7101165)

PD

Pat D.

Sr. Director

> "SurveyMonkey is sometimes not used often enough making it hard to justify the yearly cost to maintain"

[See full review](https://www.capterra.com/p/253516/SurveyMonkey/#Capterra___6816437)

Cassandra J.

Electric engineer

> "What I like most about survey monkey is that ist great to create different types of surveys for all occasions"

[See full review](https://www.capterra.com/p/253516/SurveyMonkey/#Capterra___7052981)

CP

Carrie P.

Counselor

> "I have found that the cost of accessing advanced features can be a significant barrier, particularly for users on a tight budget."

[See full review](https://www.capterra.com/p/253516/SurveyMonkey/#Capterra___6861762)

Gene B.

Principal Consultant

> "We have members whose native language is Spanish so it helps being able to create a multi-lingual survey. "

[See full review](https://www.capterra.com/p/253516/SurveyMonkey/#Capterra___7066407)

KM

Kyle M.

Roadside Network Administrator

> "It didn't always send when it said it sent, or sometimes would sent it two or three times which irritated customers"

[See full review](https://www.capterra.com/p/253516/SurveyMonkey/#Capterra___6831867)

CC

Chitranzan C.

Insurance Advisor

> "It is one of the greatest tools in the market that provides the best interface to receive responses for a survey and then provides accurate results..."

[See full review](https://www.capterra.com/p/253516/SurveyMonkey/#Capterra___6805221)

RD

Ruth D.

Designer

> "I think there should be a better design or configuration as I often get stuck."

[See full review](https://www.capterra.com/p/253516/SurveyMonkey/#Capterra___7114319)

WB

Will B.

Short Course Manager

> "To improve I'd like to see greater AI integration and multiple choice of modes for contribution rather than just typed."

[See full review](https://www.capterra.com/p/253516/SurveyMonkey/#Capterra___7085275)

VR

Verified Reviewer

Admin

> "Complex surveys are going to cost a little more."

[See full review](https://www.capterra.com/p/253516/SurveyMonkey/#Capterra___7069249)

JF

Jennifer F.

Marketing Lead

> "Ease of use and flexibility with customizations, features are intuitive for create survey for leads, employees and many other groups for free."

[See full review](https://www.capterra.com/p/253516/SurveyMonkey/#Capterra___7089217)

VR

Verified Reviewer

Research Student

> "Paid subscriptions are a bit expensive."

[See full review](https://www.capterra.com/p/253516/SurveyMonkey/#Capterra___7123309)

TZ

Tiffani Z.

Operations Manager

> "SurveyMonkey had a lot of great options for creating custom forms and surveys that I could easily link to my site or send via email."

[See full review](https://www.capterra.com/p/253516/SurveyMonkey/#Capterra___6553608)

ML

Malachi L.

Director of African Leadership Programs

> "Export options are a little lacking in the free version."

[See full review](https://www.capterra.com/p/253516/SurveyMonkey/#Capterra___6829192)

JM

Jaime M.

Regional Sales Manager

> "SurveyMonkey helps me in providing customers with further actions to address their feedback, changes that would take place and managing expectations in..."

[See full review](https://www.capterra.com/p/253516/SurveyMonkey/#Capterra___6587819)

ML

Ming L.

Chief scientific officer

> "Free plan is limited and rather basic. Unless you are conducting surveys constantly, the monthly subscription may not be worthwhile."

[See full review](https://www.capterra.com/p/253516/SurveyMonkey/#Capterra___6727715)

SV

Shameek V.

Director

> "The advanced logic features, diverse question types, and real-time analytics make it ideal for collecting and analyzing meaningful feedback. While the..."

[See full review](https://www.capterra.com/p/253516/SurveyMonkey/#Capterra___6803880)

IN

Inamari N.

Marketing Executive

> "Free plan is limited, and advanced features can be pricey."

[See full review](https://www.capterra.com/p/253516/SurveyMonkey/#Capterra___7014232)

DK

Dawn K.

Director of Human Relations

> "I've used Survey monkey for both personal and work purposes and have found it to be a quick and easy way to create a survey."

[See full review](https://www.capterra.com/p/253516/SurveyMonkey/#Capterra___7078204)

AB

Ali B.

phd student

> "based on my feedback, some criticisms of SurveyMonkey include a bit sense of limited customization options for survey design and a higher price point..."

[See full review](https://www.capterra.com/p/253516/SurveyMonkey/#Capterra___4839263)

KC

Kenneth C.

Vice President

> "We were able to get Survey Monkey talking to Zapier with our email lists and I was actually surprised it didn't blow up on us."

[See full review](https://www.capterra.com/p/253516/SurveyMonkey/#Capterra___7099225)

Priya B.

Advisor

> "Though recently some new features with color schemes and themes have been introduced but some are very tacky and not professional enough."

[See full review](https://www.capterra.com/p/253516/SurveyMonkey/#Capterra___6540490)

WB

Will B.

Short Course Manager

> "SurveyMonkey is a superb tool for collecting employee feeling, and feedback."

[See full review](https://www.capterra.com/p/253516/SurveyMonkey/#Capterra___7085275)

Gavin L.

Account manager

> "Collaborative working can sometimes be a little bit clunky if you have multiple people working in the same form"

[See full review](https://www.capterra.com/p/253516/SurveyMonkey/#Capterra___6503595)

AB

Ailton B.

Student

> "Positive ,I am deeply involved online with purchasing ,donating,writing in solo or team projects ,creating presentations for PowerPoint,etc..so I'm..."

[See full review](https://www.capterra.com/p/253516/SurveyMonkey/#Capterra___6593219)

Precious A.

Strategy and Integration Analyst.

> "While SurveyMonkey does provide strong analytics capabilities, its reporting and analysis feature falls short when compared to specialized data..."

[See full review](https://www.capterra.com/p/253516/SurveyMonkey/#Capterra___4828411)

MM

Mari M.

Comms Manager

> "Overall it's supported us with employee engagement surveys and being able to break it down into different sections in order to understand the data more..."

[See full review](https://www.capterra.com/p/253516/SurveyMonkey/#Capterra___7041391)

BL

Bill L.

Principal Head of Talent

> "It has limited free features and tends to have a lot of ads and makes it harder to use"

[See full review](https://www.capterra.com/p/253516/SurveyMonkey/#Capterra___6646683)

GD

Gino D.

Sales Coordinator

> "It's a powerful and user-friendly tool for creating surveys, collecting feedback, and analyzing responses, some rooms for minor improvements that can do..."

[See full review](https://www.capterra.com/p/253516/SurveyMonkey/#Capterra___6680805)

GD

Grace D.

Advocate/Facilities Associate

> "One was to register for a training and the last page of the survey monkey registration questions was very confusing as to whether my information had..."

[See full review](https://www.capterra.com/p/253516/SurveyMonkey/#Capterra___4997090)

Loganne D.

Ultrasound Technologist

> "Great tool to get answers from employees about workflow and products and keep it unbiased and anonymous."

[See full review](https://www.capterra.com/p/253516/SurveyMonkey/#Capterra___7072346)

FD

Francois D.

General manager

> "Customer support hides behind their policy, offering no flexibility to come to an arrangment."

[See full review](https://www.capterra.com/p/253516/SurveyMonkey/#Capterra___6618658)

Dre' H.

Senior Educator Support Specialist

> "I used it extensively for customer feedback-type scenarios on a very regular basis and I never experienced frustration with the app."

[See full review](https://www.capterra.com/p/253516/SurveyMonkey/#Capterra___7115628)

ES

Ellie S.

Senior Marketing Campaigns Lead

> "The free plan is pretty limited and it's tough that they limit responses"

[See full review](https://www.capterra.com/p/253516/SurveyMonkey/#Capterra___6787654)

Harshul S.

Sr. Technical support engineer Network operations

> "The templates help a lot and most of the questions are already there, so I just drag things around and it works."

[See full review](https://www.capterra.com/p/253516/SurveyMonkey/#Capterra___7109853)

DB

Damon B.

Founder

> "A bit too basic for more advanced customers communication."

[See full review](https://www.capterra.com/p/253516/SurveyMonkey/#Capterra___6812285)

SR

Samuel R.

Program Director

> "It’s allowed us to measure the impact of our program and to collect candid feedback, which we leverage to make our training sessions better."

[See full review](https://www.capterra.com/p/253516/SurveyMonkey/#Capterra___6800665)

CK

Camie K.

Accounts payable and receivable

> "The paid for version is a little expensive."

[See full review](https://www.capterra.com/p/253516/SurveyMonkey/#Capterra___6876130)

VR

Verified Reviewer

General Manager

> "Great way to collect data and feed back from clients, customers and employees."

[See full review](https://www.capterra.com/p/253516/SurveyMonkey/#Capterra___7065913)

AA

Aarash A.

CEO

> "Their policies feel unfair and misleading, and the customer service team did little to resolve the issue."

[See full review](https://www.capterra.com/p/253516/SurveyMonkey/#Capterra___6525310)

YD

Yanatha D.

Consultant

> "For the value for money, customer support, ease of use, review feedback, sample survey design, team and employee engagement and survey creation..."

[See full review](https://www.capterra.com/p/253516/SurveyMonkey/#Capterra___7046085)

DM

David M.

Director, Human Resources

> "Reporting features are difficult to extract the correct information."

[See full review](https://www.capterra.com/p/253516/SurveyMonkey/#Capterra___6787586)

SB

Sarah B.

Marketing and Events

> "Again, it's pretty easy and that helps with some of our tech-challenged generations to also be able to go in and add their votes."

[See full review](https://www.capterra.com/p/253516/SurveyMonkey/#Capterra___7113293)

JJ

Janet J.

Student

> "I did not like that thought the survey was easy to create i could not use it eithout payong a 300$/yr subscription fee."

[See full review](https://www.capterra.com/p/253516/SurveyMonkey/#Capterra___6772471)

[View Reviews](https://www.capterra.com/p/253516/SurveyMonkey/reviews/)

## User interface

[Experience.com](https://www.capterra.com/p/178112/SocialSurvey/)

4.69 (89)

[SurveyMonkey](https://www.capterra.com/p/253516/SurveyMonkey/)

4.57 (10,455)

## Connect with a Capterra advisor for a free 15-minute consultation

Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs.

### Features

Do these products fit your needs?

Prioritize real-user-identified key features according to your needs to find your best fit.

\--% Fit

vs

\--% Fit

Access Controls/Permissions

207

Important

AI Copilot

150

Important

Alerts/Notifications

120

Important

Experience.com

25/41

-   Access Controls/Permissions
-   AI Copilot
-   Alerts/Notifications
-   API
-   Collaboration Tools
-   CRM
-   Customer Journey Mapping
-   Customer Segmentation
-   Customizable Branding
-   Customizable Fields
-   Customizable Forms
-   Customizable Reports
-   Customizable Templates
-   Dashboard
-   Data Visualization
-   Drag & Drop
-   Email Management
-   Engagement Tracking
-   Feedback Management
-   Generative AI
-   Knowledge Management
-   Multi-Channel Communication
-   Multi-Channel Data Collection
-   Multi-Language
-   Negative Feedback Management
-   NPS Survey Structure
-   Predictive Analytics
-   Real-Time Analytics
-   Real-Time Notifications
-   Real-Time Reporting
-   Reporting/Analytics
-   Sentiment Analysis
-   Social Media Integration
-   Survey/Poll Management
-   Surveys & Feedback
-   Tagging
-   Text Analysis
-   Third-Party Integrations
-   Trend Analysis
-   Visual Analytics
-   Workflow Management

[See all features](https://www.capterra.com/p/178112/SocialSurvey/#features)

SurveyMonkey

Top features

38/41

-   Access Controls/Permissions
-   AI Copilot
-   Alerts/Notifications
-   API
-   Collaboration Tools
-   CRM
-   Customer Journey Mapping
-   Customer Segmentation
-   Customizable Branding
-   Customizable Fields
-   Customizable Forms
-   Customizable Reports
-   Customizable Templates
-   Dashboard
-   Data Visualization
-   Drag & Drop
-   Email Management
-   Engagement Tracking
-   Feedback Management
-   Generative AI
-   Knowledge Management
-   Multi-Channel Communication
-   Multi-Channel Data Collection
-   Multi-Language
-   Negative Feedback Management
-   NPS Survey Structure
-   Predictive Analytics
-   Real-Time Analytics
-   Real-Time Notifications
-   Real-Time Reporting
-   Reporting/Analytics
-   Sentiment Analysis
-   Social Media Integration
-   Survey/Poll Management
-   Surveys & Feedback
-   Tagging
-   Text Analysis
-   Third-Party Integrations
-   Trend Analysis
-   Visual Analytics
-   Workflow Management

[See all features](https://www.capterra.com/p/253516/SurveyMonkey/#features)

### Recognition

Experience.com is recognized as a top-rated tool in 2 Capterra Shortlist reports

SurveyMonkey is recognized as a top-rated tool in 5 Capterra Shortlist reports

### Deployment & support

Experience.com

Deployment

-   Cloud, SaaS, Web-Based
-   Desktop Mac
-   Desktop Windows
-   Desktop Linux
-   On-Premise Windows
-   On-Premise Linux
-   Desktop Chromebook
-   Mobile Android
-   Mobile iPhone
-   Mobile iPad

Support

-   Email/Help Desk
-   FAQs/Forum
-   Knowledge Base
-   Phone Support
-   24/7 (Live rep)
-   Chat

Training

-   In Person
-   Live Online
-   Webinars
-   Documentation
-   Videos

SurveyMonkey

Deployment

-   Cloud, SaaS, Web-Based
-   Desktop Mac
-   Desktop Windows
-   Desktop Linux
-   On-Premise Windows
-   On-Premise Linux
-   Desktop Chromebook
-   Mobile Android
-   Mobile iPhone
-   Mobile iPad

Support

-   Email/Help Desk
-   FAQs/Forum
-   Knowledge Base
-   Phone Support
-   24/7 (Live rep)
-   Chat

Training

-   In Person
-   Live Online
-   Webinars
-   Documentation
-   Videos

### Company Details

Experience.com

-   By Experience.com
-   Located in United States
-   Founded in

SurveyMonkey

-   By Momentive
-   Located in United States
-   Founded in 2009

## Popular Comparisons

[SurveyMonkey](https://www.capterra.com/p/253516/SurveyMonkey/)[4.57 (10,455)](https://www.capterra.com/p/253516/SurveyMonkey/reviews/)

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[SurveyMonkey](https://www.capterra.com/p/253516/SurveyMonkey/)[4.57 (10,455)](https://www.capterra.com/p/253516/SurveyMonkey/reviews/)

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[SurveyMonkey](https://www.capterra.com/p/253516/SurveyMonkey/)[4.57 (10,455)](https://www.capterra.com/p/253516/SurveyMonkey/reviews/)

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[SurveyMonkey](https://www.capterra.com/p/253516/SurveyMonkey/)[4.57 (10,455)](https://www.capterra.com/p/253516/SurveyMonkey/reviews/)

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4.3

4.6

Ease of Use

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[View full comparison](https://www.capterra.com/compare/132914-253516/Survicate-vs-SurveyMonkey)

[SurveyMonkey](https://www.capterra.com/p/253516/SurveyMonkey/)[4.57 (10,455)](https://www.capterra.com/p/253516/SurveyMonkey/reviews/)

vs

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$30/month

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4.5

Features

4.5

4.6

Ease of Use

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[View full comparison](https://www.capterra.com/compare/156752-253516/SurveyLegend-vs-SurveyMonkey)

[SurveyMonkey](https://www.capterra.com/p/253516/SurveyMonkey/)[4.57 (10,455)](https://www.capterra.com/p/253516/SurveyMonkey/reviews/)

vs

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$30/month

Price

£0

4.5

Features

4.6

4.6

Ease of Use

4.7

[View full comparison](https://www.capterra.com/compare/57112-253516/SmartSurvey-vs-SurveyMonkey)

[SurveyMonkey](https://www.capterra.com/p/253516/SurveyMonkey/)[4.57 (10,455)](https://www.capterra.com/p/253516/SurveyMonkey/reviews/)

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Price

Contact vendor for pricing

4.5

Features

4.6

4.6

Ease of Use

4.8

[View full comparison](https://www.capterra.com/compare/153472-253516/Startquestion-vs-SurveyMonkey)

[SurveyMonkey](https://www.capterra.com/p/253516/SurveyMonkey/)[4.57 (10,455)](https://www.capterra.com/p/253516/SurveyMonkey/reviews/)

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Features

4.5

4.6

Ease of Use

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[SurveyMonkey](https://www.capterra.com/p/253516/SurveyMonkey/)[4.57 (10,455)](https://www.capterra.com/p/253516/SurveyMonkey/reviews/)

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