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Any industry, companies that want to manage their own environment and need a fully integrated solution. Companies with special requirements unable to find a product flexible enough to meet their needs
IT operations, asset, service, security, and compliance management teams and application stakeholders in multiple industries, including healthcare, manufacturing, education, and managed services.
Additionally, we use the APIs to help integrate functions of the application to our other systems. Finally, the support of the SupaTools team has been outstanding.
Sometimes, I could not remember the path to change and publish some templates - this is due to the extensibility of the product and my poor memory.
I've had very good experience with them, excellent customer support, available to solution issues in a very quickly manner. I Consider them to be very reliable suppliers.
I am not using the reporting functionality at all and have compiled my own queries/views and dashboards. In addition the display of results in graphical format is quite limited.
With the SLA integration, we are now providing a better service to our internal customers and have really good data to make good business decisions.
Updating via emails are not neat/tidy - includes a lot of information (signatures and pictures) making it difficult to follow the notes.
The users expressed their fondness of Supatools over other Asset Management tools, because of its ease of use and functionalities.
With any highly customizeable system, you run the risk of making things too complicated.
Great product; feature rich. Team seems responsive and looking to help us be successful.
No being able to monitor legacy intermec scanners. This is due to intermec produce not allowing.
It has been a great product, and they have been a great organization to work with.
Say you forgot to do a scan. You can login on your phone and fire off that scan.
Virima is a very comprehensive ITAM/ITSM tools for organizations that follow the ITIL methodology. It is a feature rich offering with very responsive support.
Frankly, buying Virima felt risky. Their presence is not huge.
Reporting is another critical deliverable for my clients and Virima delivers there too. The dashboards, KPI‘s, and reporting capability is very mature and appreciated by all of my clients.
The reports we are seeing and the information we are able to glean will make the product pay for itself.
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Virima
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