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We assist marketing professionals for healthcare organizations of all sizes in achieving HIPAA-compliant marketing campaigns.
The customer support is great and on top of helping me with any support i need fir my account and my clients accounts. They are open to input and committed to making their product better.
Sometimes the customers do not receive the emails asking them for a review, but this is more to do with the Spam filters on the receiving end.
My overall experience with Grab Your Reviews has been excellent. It delivered what it promised: More positive reviews for my business.
I can't think of features that are missing at this time.
I love being able to showcase our awesome reviews on our website. I can easily get reviews after a customer uses us where before it was like pulling teeth.
Other than that, the only "filter" that doesn't seem to work for me is the request to ignore reviews that do not contain user comments.
I love that its so easy to share my reviews on my website. You have to get people to your website and reviews are an easy way.
I don't like the UX it feels outdated and not crisp.
I love the ease of sending review requests, both automated and manual. I like that the reviews are all visible in once place and the reporting is easy for the physicians and ACPs to understand.
Lack of integration with our version of the EHR (hosted and unable to add software to server) Its kind of an us problem.
The ease of having it on one dashboard, so I can quickly get in, make any minor changes to hours, in on location, respond to reviews and be done is amazing.
Sometimes if you had a poor interaction with someone, it can be clunky to find people in the system and block them from receiving a review.
This easy to use software is wonderful to keep on top of our Social Media Reviews.
I have never heard of this before. Either he needs to update the app or he is doing something wrong.
We have been using this product for over 2 years now. We love the ease of keeping up with all comments through Social Media on one platform.
There is the inability to respond to updated review so there is still a need for checking Google for reviews.
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