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Colleges, universities, and higher education institutions.
Higher Education Media Production Healthcare
Versatility and ease of use. Customer Support is awesome, and the tech people are all excellent to work with.
I find most people don't have it setup correctly or don't have the exchange module setup properly. That's where alot of the frustration comes from.
As a System Administrator, I appreciate the helpfulness of the SARS Technical Support team. They have been so helpful and always help me to find a solution to my questions.
Software glitches daily and freezes very often. Constant error messages and delays in updating.
Allows management to identify and allocate resources. A flexible suite of products being supported by an outstanding technical support team.
Limited report customization. User experience (especially for students is still somewhat dated).
One of the best customer support experience I've ever had. Rep and his wife and their crew are wonderful.
No 2-way outlook integration. Web setup is a little clunky.
It was recommended to me by other people already using it and I see the potential, if set up correctly. I like the good customer care and prompt replies I got so far for any little question.
It is more of user-interaction design issue rather than a lack of services available on the platform.
The granularity of the system helps us to be confident that the assets are going out and coming back into the store in the right condition.
Additionally, the mobile website could be more user-friendly as students often use their phones to book equipment and complete risk assessments.
Suits the use within our environment as well as having a suitable App. The scope of the system and it's ability to be customised is also appealing.
Not all of this is the fault of the software, but it's specific suitability for how we work isn't quite right. Occasionally communications have dropped after an initial response.
I love using Smarthub, everything is so logical and easy to find and set up. If I do have an issue or a query support is really fast and helpful.
As counter facing staff we are also frequently questioned by students with complaints over their user experience, which is not fair considering our own daily tasks.
Prioritize real-user-identified key features according to your needs to find your best fit.
SARS Anywhere
Smarthub
Top FeaturesSARS Anywhere
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Smarthub
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