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Aloha is designed to be the total management solution for bars and restaurants. The solution is particularly ideal for group operators looking to manage their whole estate's sales and operations.
Oracle Simphony POS is a purpose-built restaurant management platform for all sizes of food and beveraage operations, from independent restaurants to large enterprises.
The thing I like most is that it does integrate across most restaurant functions - it covers loyalty, POS, has build-ins for inventory, etc. And the POS terminals are great.
I am frustrated with this software more often that I am not. It has taken about a year for me to figure out all the workarounds to get the information I need.
Their customer service is great (if you ever have to contact them anyway), and deployment is easy because it's very user friendly.
The only problem is with so many other options out there on the market Aloha has failed to lower their prices to be more competitive.
I had a good experience with aloha. Very user friendly and easy to use.
Since NCR has taken control of Aloha, the customer service has taken a severe nosedive. They are constantly "escalating" the issues to teams that never seem to get back to you.
Functionality is good, easy to rummage through, toggle and navigate made easy by touchscreen capable, orderly, tacks on prices for add ons.
The language on the brand side is not clear, the functionality is antiquated, and NCR should have stuck with just making cash registers. Software is not their game.
I have been happy with our experience with Simphony. They provide a great product.
This company has got to be the WORST company to deal with, I can't imagine a worse roll out.
Simphony gives us great flexibility and supports our solution in a good way.
It was a really bad choice. Oracle Simphony has basiclly no support, you call support, they issue a ticket or tell you that someone will be calling you back and you never hear back from anyone.
We are integrating self-service ordering with Simphony, and it is a good solution that works for a huge amount of monthly transactions.
Micros NYC/Oracle is by far the worst software installers/developers that I have ever worked with. Make a wise choice, don’t choose Oracle Simphony.
POS, purchasing and reporting. The software has great capabilities and covers all areas a hospitality business requires.
SAVE YOURSELF THE PAIN AND STAY AWAY. I greatly regret not having chosen a different company and system.
Aloha EPOS
Simphony POS
Top FeaturesAloha EPOS
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Simphony POS
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