# Compare Lyssna vs Maze 2026 | Capterra

> Unsure of what to choose? Check Capterra to compare Maze and Lyssna based on pricing, features, product details, and verified reviews.

Source: https://www.capterra.com/compare/178766-200860/UsabilityHub-vs-Maze

---

# Maze vs Lyssna Features and Cost Comparison

Last updated March 13th, 2026

Provider data verified by our Software Research team, and reviews  
moderated by our Reviews Verification team.[Learn more](https://www.capterra.com/our-story/)

Your comparison:

MazeLyssna2/4 selected

[Maze](https://www.capterra.com/p/200860/Maze/)[4.5 (10)](https://www.capterra.com/p/200860/Maze/reviews/)

[Lyssna](https://www.capterra.com/p/178766/UsabilityHub/)[4.6 (86)](https://www.capterra.com/p/178766/UsabilityHub/reviews/)

[## Maze](https://www.capterra.com/p/200860/Maze/)[4.5 (10)](https://www.capterra.com/p/200860/Maze/reviews/)

Starting Price

$75.00/month

Value-for-Money

4.1

Functionality

4.2

Ease of Use

4.3

Customer Service

3.8

Reviews Sentiment

Based on [10 reviews](#user-reviews)

Positive

9

Neutral

0

Negative

1

[## Lyssna](https://www.capterra.com/p/178766/UsabilityHub/)[4.6 (86)](https://www.capterra.com/p/178766/UsabilityHub/reviews/)

Starting Price

Contact vendor

Value-for-Money

4.3

Functionality

4.3

Ease of Use

4.6

Customer Service

4.4

Reviews Sentiment

Based on [86 reviews](#user-reviews)

Positive

81

Neutral

4

Negative

1

## Summary

* * *

Features in User Testing Software

22 / 50

Only Maze

-   API
-   Customizable Reports
-   Engagement Tracking

Best performer

33 / 50

Only Lyssna

-   A/B Testing
-   Access Controls/Permissions
-   Alerts/Notifications

User satisfaction

User satisfaction

4.5

User reviews[10](https://www.capterra.com/p/200860/Maze/reviews/)

Ease of use

4.3

Functionality

4.2

Value for money

4.1

Customer support

3.8

User satisfaction

4.6

User reviews[86](https://www.capterra.com/p/178766/UsabilityHub/reviews/)

Ease of use

4.6

Functionality

4.3

Value for money

4.3

Customer support

4.4

Price starts from

Price starts from

$75Per User, Per Month

-   Free version
-   Free trial

Price starts from

\--

-   Free version
-   Free trial

Best for

Best for

Maze empowers design and product teams to continuously collect user insights across the entire product development cycle that bring the confidence to create better user experiences.

Best for

Designed for brands of all sizes, Lyssna is used by designers, marketers, researchers, and product leaders to gain valuable insights and improve customer experiences.

## User reviews

Pros & cons

Not enough reviews

MH

Mike H.

UX Partner

> "Even at the free acount level, responses are quick, usually good quality and the functionality for building different tests is brilliant -..."

[See full review](https://www.capterra.com/p/178766/UsabilityHub/#Capterra___6830272)

AK

Anna K.

UX Resarcher

> "As an experienced UX researcher I find lack of capabilities of the tool especially when conducing unmoderated Usability Testing, Tree test,..."

[See full review](https://www.capterra.com/p/178766/UsabilityHub/#Capterra___6805601)

MR

Madalayne R.

UX UI Designer

> "You can tell how much the product team cares about this product and it's customers with how thoughtfully it's designed, and how much the..."

[See full review](https://www.capterra.com/p/178766/UsabilityHub/#Capterra___6806202)

JB

Josh B.

Lead Product Marketer

> "The job titles to select from in the panel recruitment section seem really random and some obvious job titles seem to be missing. If you..."

[See full review](https://www.capterra.com/p/178766/UsabilityHub/#Capterra___6872351)

MVH

Mohammed Valiullah H.

Lead Designer

> "I loved using Lyssna because it enabled us to conduct remote user testing in a time-efficient manner and capture data that we can use in the..."

[See full review](https://www.capterra.com/p/178766/UsabilityHub/#Capterra___6695047)

CM

Cat M.

Communications Manager

> "The pricing is a bit confusing, especially when you add in the existence of credits and time limits. When self-recruiting, it felt limiting..."

[See full review](https://www.capterra.com/p/178766/UsabilityHub/#Capterra___6685648)

JB

Josh B.

Lead Product Marketer

> "The pricing is more flexible than other platforms such as Wynter as there is no steep "buy-in" costs which makes Lyssna more accessible if..."

[See full review](https://www.capterra.com/p/178766/UsabilityHub/#Capterra___6872351)

GN

Gretchen N.

Sr. UX Director

> "The sneaking price increases, ended up having to use a higher tier to just get additional questions added (Even after paying over $150 for a..."

[See full review](https://www.capterra.com/p/178766/UsabilityHub/#Capterra___6664276)

AP

Abi P.

Senior Product Designer

> "It allows me and my team to do moderated and unmoderated usability testing in one place and easily view the results of the testing so I can..."

[See full review](https://www.capterra.com/p/178766/UsabilityHub/#Capterra___6694372)

SM

Stephanie M.

Senior Product Management

> "Pricing on survey structure makes it challenging to execute our campaigns sometimes - we are a startup and cost can be challenging."

[See full review](https://www.capterra.com/p/178766/UsabilityHub/#Capterra___6840664)

ZG

Zohreh G.

Senior product researcher

> "The platform's ability to support multiple test types, coupled with its user-friendly features and time-saving capabilities, make it a..."

[See full review](https://www.capterra.com/p/178766/UsabilityHub/#Capterra___6542334)

TR

Thomas R.

senior product designer

> "The one problem is that sometimes participants will cheat the system to get their reward, so some of the answers aren't good answers."

[See full review](https://www.capterra.com/p/178766/UsabilityHub/#Capterra___6779927)

ZG

Zohreh G.

Senior product researcher

> "I like the diverse test types, including one-click tests, preference tests, and tree tests, which gives flexibility for different research..."

[See full review](https://www.capterra.com/p/178766/UsabilityHub/#Capterra___6542334)

Rohan S.

Product manager

> "There is no native folder or tagging system to organize test effectively."

[See full review](https://www.capterra.com/p/178766/UsabilityHub/#Capterra___6864772)

Rohan S.

Product manager

> "Lyssna's pre build test like the First Click, Five Second and preference tests, helped our validate within hours."

[See full review](https://www.capterra.com/p/178766/UsabilityHub/#Capterra___6864772)

Rohan S.

Product manager

> "Managing multiple studies becomes cumbersome over time, especially when collaborating across teams."

[See full review](https://www.capterra.com/p/178766/UsabilityHub/#Capterra___6864772)

Rohan S.

Product manager

> "We’ve seen measurable improvements in onboarding flow completion rates and have been able to present real user data to stakeholders during..."

[See full review](https://www.capterra.com/p/178766/UsabilityHub/#Capterra___6864772)

KHL

Ka Him L.

Product Designer

> "A lot of troubles rearranging questions as the dragging icon is not clear enough."

[See full review](https://www.capterra.com/p/178766/UsabilityHub/#Capterra___6865978)

VR

Verified Reviewer

Product Designer

> "Lyssna is fantastic for quick, lightweight validation during the design process."

[See full review](https://www.capterra.com/p/178766/UsabilityHub/#Capterra___7040626)

JW

Jasmine W.

UX Researcher

> "I dont like how there is a time estimate that increases the pricing of the test."

[See full review](https://www.capterra.com/p/178766/UsabilityHub/#Capterra___6823023)

ZG

Zohreh G.

Senior product researcher

> "Access to a general audience pool with various filters (tech-savviness, device, industry) enables quick and efficient testing."

[See full review](https://www.capterra.com/p/178766/UsabilityHub/#Capterra___6542334)

Teresa L.

Research and Development UX Lead

> "Key disadvantage is the screener, it's very limited."

[See full review](https://www.capterra.com/p/178766/UsabilityHub/#Capterra___6885049)

SH

Serena H.

UX Researcher

> "Easy pay-as-you-go model, free version has a lot of capabilities for moderated testing, great templates for a variety of research methods"

[See full review](https://www.capterra.com/p/178766/UsabilityHub/#Capterra___6549720)

DC

Diana C.

UX-UI designer

> "Not enough French speakers, not enough diversity. or user with low digital literacy."

[See full review](https://www.capterra.com/p/178766/UsabilityHub/#Capterra___6857992)

DC

Diana C.

UX-UI designer

> "it can speed the process of research for some cases, is good for small parts of the project."

[See full review](https://www.capterra.com/p/178766/UsabilityHub/#Capterra___6857992)

ZG

Zohreh G.

Senior product researcher

> "Setting up prototype tests can be somewhat hard when it comes to Figma link acceptance."

[See full review](https://www.capterra.com/p/178766/UsabilityHub/#Capterra___6542334)

Michelle J.

Product Manager

> "The ai 'summary generation' for open text field questions is a time saver of note!"

[See full review](https://www.capterra.com/p/178766/UsabilityHub/#Capterra___6875653)

SB

Sydney B.

Sr UX Designer

> "I never feel like its ready, having to leave to complete the figma prototype."

[See full review](https://www.capterra.com/p/178766/UsabilityHub/#Capterra___6777864)

SN

Samantha N.

UX Designer

> "It enables my team to create quick tests, through its intuitive UI and functions."

[See full review](https://www.capterra.com/p/178766/UsabilityHub/#Capterra___6561783)

RS

Ross S.

User Researcher

> "Lacks some of the deeper audience filters present in other survey platforms."

[See full review](https://www.capterra.com/p/178766/UsabilityHub/#Capterra___6561055)

KP

Kaitlin P.

Senior UX Designer II

> "The tools for handling user interview logistics work well and save me time."

[See full review](https://www.capterra.com/p/178766/UsabilityHub/#Capterra___6797995)

EH

Erkki H.

User Researcher

> "Occasionally buggy with saving progress on a test."

[See full review](https://www.capterra.com/p/178766/UsabilityHub/#Capterra___6602997)

ZG

Zohreh G.

Senior product researcher

> "The ability to embed test links into CRM tools simplifies user recruitment and management."

[See full review](https://www.capterra.com/p/178766/UsabilityHub/#Capterra___6542334)

AK

Anna K.

UX Resarcher

> "It shouldn't be orginized this way."

[See full review](https://www.capterra.com/p/178766/UsabilityHub/#Capterra___6805601)

KHL

Ka Him L.

Product Designer

> "It has the key tests I need and a big and high quality panel which is fast to recruit."

[See full review](https://www.capterra.com/p/178766/UsabilityHub/#Capterra___6865978)

LS

Lindsay S.

Lead Designer

> "Pro plan + participants is expensive for a small business."

[See full review](https://www.capterra.com/p/178766/UsabilityHub/#Capterra___6716900)

MR

Madalayne R.

UX UI Designer

> "I love the user-friendly interface, the helpful and responsive support staff, and I really appreciate how much the product has improved..."

[See full review](https://www.capterra.com/p/178766/UsabilityHub/#Capterra___6806202)

SB

Sydney B.

Sr UX Designer

> "Losing work is really easy unfortunately."

[See full review](https://www.capterra.com/p/178766/UsabilityHub/#Capterra___6777864)

VR

Verified Reviewer

Digital Marketing Manager

> "Easy to setup UX users tests with or without recordings."

[See full review](https://www.capterra.com/p/178766/UsabilityHub/#Capterra___7105989)

JS

Jay S.

News Director

> "I felt the cost wasn't fair."

[See full review](https://www.capterra.com/p/178766/UsabilityHub/#Capterra___6850553)

[View Reviews](https://www.capterra.com/p/178766/UsabilityHub/reviews/)

## User interface

4.50 (10)

[Lyssna](https://www.capterra.com/p/178766/UsabilityHub/)

4.57 (86)

### Features

Maze

22/50

-   A/B Testing
-   Access Controls/Permissions
-   Activity Dashboard
-   Activity Tracking
-   AI Copilot
-   Alerts/Notifications
-   Annotations
-   API
-   Assessment Management
-   Audience Targeting
-   Behavior Tracking
-   Benchmarking
-   Categorization/Grouping
-   Commenting/Notes
-   Conversion Rate Optimization
-   Customer Experience Management
-   Customer Segmentation
-   Customizable Categories
-   Customizable Fields
-   Customizable Questions
-   Customizable Reports
-   Data Import/Export
-   Demographic Data
-   Email Reminders
-   Engagement Tracking
-   Generative AI
-   Geotargeting
-   Heatmaps
-   Moderated Usability Testing
-   Performance Metrics
-   Performance Testing
-   Projections
-   Project Management
-   Quantitative Metrics
-   Question Library
-   Real-Time Analytics
-   Real-Time Data
-   Reporting/Analytics
-   Reporting & Statistics
-   Search/Filter
-   Single Sign On
-   Software Testing Management
-   Survey/Poll Management
-   Surveys & Feedback
-   Tagging
-   Third-Party Integrations
-   Usability Testing
-   User Management
-   Video recording/Transcriptions
-   Video Support

[See all features](https://www.capterra.com/p/200860/Maze/#features)

Lyssna

Top features

33/50

-   A/B Testing
-   Access Controls/Permissions
-   Activity Dashboard
-   Activity Tracking
-   AI Copilot
-   Alerts/Notifications
-   Annotations
-   API
-   Assessment Management
-   Audience Targeting
-   Behavior Tracking
-   Benchmarking
-   Categorization/Grouping
-   Commenting/Notes
-   Conversion Rate Optimization
-   Customer Experience Management
-   Customer Segmentation
-   Customizable Categories
-   Customizable Fields
-   Customizable Questions
-   Customizable Reports
-   Data Import/Export
-   Demographic Data
-   Email Reminders
-   Engagement Tracking
-   Generative AI
-   Geotargeting
-   Heatmaps
-   Moderated Usability Testing
-   Performance Metrics
-   Performance Testing
-   Projections
-   Project Management
-   Quantitative Metrics
-   Question Library
-   Real-Time Analytics
-   Real-Time Data
-   Reporting/Analytics
-   Reporting & Statistics
-   Search/Filter
-   Single Sign On
-   Software Testing Management
-   Survey/Poll Management
-   Surveys & Feedback
-   Tagging
-   Third-Party Integrations
-   Usability Testing
-   User Management
-   Video recording/Transcriptions
-   Video Support

[See all features](https://www.capterra.com/p/178766/UsabilityHub/#features)

### Recognition

No recognitions have been awarded to Maze

No recognitions have been awarded to Lyssna

### Deployment & support

Maze

Deployment

-   Cloud, SaaS, Web-Based
-   Desktop Mac
-   Desktop Windows
-   Desktop Linux
-   On-Premise Windows
-   On-Premise Linux
-   Desktop Chromebook
-   Mobile Android
-   Mobile iPhone
-   Mobile iPad

Support

-   Email/Help Desk
-   FAQs/Forum
-   Knowledge Base
-   Phone Support
-   24/7 (Live rep)
-   Chat

Training

-   In Person
-   Live Online
-   Webinars
-   Documentation
-   Videos

Lyssna

Deployment

-   Cloud, SaaS, Web-Based
-   Desktop Mac
-   Desktop Windows
-   Desktop Linux
-   On-Premise Windows
-   On-Premise Linux
-   Desktop Chromebook
-   Mobile Android
-   Mobile iPhone
-   Mobile iPad

Support

-   Email/Help Desk
-   FAQs/Forum
-   Knowledge Base
-   Phone Support
-   24/7 (Live rep)
-   Chat

Training

-   In Person
-   Live Online
-   Webinars
-   Documentation
-   Videos

### Company Details

Maze

-   By Maze
-   Located in France
-   Founded in 2018

Lyssna

-   By Lyssna
-   Located in Australia
-   Founded in

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Features

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Ease of Use

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