# EngageBay CRM vs Kylas Sales CRM: Features and Cost Comparison 2026 | Capterra > EngageBay CRM vs Kylas Sales CRM: Which crm tool is right for you? Dive into our detailed comparison of their features, costs, and user experience to make your decision. Source: https://www.capterra.com/compare/178819-210630/EngageBay-Marketing-vs-Kylas --- # EngageBay CRM vs Kylas Sales CRM Features and Cost Comparison Last updated March 13th, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team.[Learn more](https://www.capterra.com/our-story/) Your comparison: EngageBay CRMKylas Sales CRM2/4 selected [EngageBay CRM](https://www.capterra.com/p/178819/EngageBay-Marketing/)[4.7 (907)](https://www.capterra.com/p/178819/EngageBay-Marketing/reviews/) [Kylas Sales CRM](https://www.capterra.com/p/210630/Kylas/)[4.8 (573)](https://www.capterra.com/p/210630/Kylas/reviews/) [## EngageBay CRM](https://www.capterra.com/p/178819/EngageBay-Marketing/)[4.7 (907)](https://www.capterra.com/p/178819/EngageBay-Marketing/reviews/) [## Kylas Sales CRM](https://www.capterra.com/p/210630/Kylas/)[4.8 (573)](https://www.capterra.com/p/210630/Kylas/reviews/) Starting Price $14.99/month Starting Price $14.99/month Value-for-Money 4.7 Functionality 4.6 Ease of Use 4.5 Customer Service 4.8 Starting Price $250.00/month Starting Price $250.00/month Value-for-Money 4.8 Functionality 4.7 Ease of Use 4.8 Customer Service 4.8 Reviews Sentiment Based on [907 reviews](https://www.capterra.com/p/178819/EngageBay-Marketing/reviews/) Positive 878 Neutral 22 Negative 7 Positive 878 Neutral 22 Negative 7 Reviews Sentiment RA Based on [573 reviews](https://www.capterra.com/p/210630/Kylas/reviews/) Positive 562 Neutral 8 Negative 3 Positive 562 Neutral 8 Negative 3 Best for (according to reviews) - **Business size**: Small businesses account for 833 reviews, representing 93% of feedback, indicating strong adoption among this segment. - **Industry**: Marketing & advertising, IT services, and computer software together contribute 32% of reviews, highlighting diverse industry usage. - **Use cases**: CRM (59%), email marketing (52%), and all-in-one marketing platform (22%) are the main use cases, reflecting a focus on integrated marketing solutions. Best for (according to reviews) - **Business size**: Small businesses account for 432 reviews, representing 81% of feedback, showing widespread use among smaller organizations. - **Industry**: Education management, financial services, and IT/services collectively make up 24% of reviews, indicating a diverse industry adoption. - **Use cases**: CRM (71%), lead management (62%), and sales tracking (34%) are frequently cited, highlighting a focus on sales process optimization. ## Not a match? Find software alternatives tailored to your priorities. These software suggestions are similar to those you’re currently comparing. ### Odoo 4.2 (1,306) * * * Starting Price $31.10 Per User,Per Month Free Trial Free Version * * * User rating 83% of reviewers rated it above 4 stars * * * ### Bitrix24 4.2 (990) * * * Starting Price $69.00 Flat Rate,Per Month Free Trial Free Version * * * User rating 82% of reviewers rated it above 4 stars * * * Highest Rated ### monday CRM 4.7 (462) * * * Starting Price $12.00 Per User,Per Month Free Trial Free Version * * * User rating 97% of reviewers rated it above 4 stars * * * ### Brevo 4.6 (3,445) * * * Starting Price $9.00 Usage Based,Per Month Free Trial Free Version * * * User rating 94% of reviewers rated it above 4 stars * * * ## Send this comparison chart to my inbox ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox. ## Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Features comparison In the crm market, EngageBay CRM and Kylas Sales CRM both offer a range of features, and comparing them goes beyond just looking at price. Understanding which functionalities align with your specific requirements can help maximize value and eliminate unnecessary spending. Below is a breakdown of the most critical aspects to consider. \[[1](#source-item-1)\] Key features rated by users Features selected based on 44,470 reviews from CRM users. about the Fit Score methodology. Fit Score methodology To calculate the Fit Score, our proprietary methodology factors in the following: - The importance level for each feature. By default, this is determined by user reviews. They can rate a feature Critical, High, Low, or Not Used. - Feedback from real users on how the product performs for each key feature, derived from verified user reviews and ratings. Please note: - To calculate the Fit Score, the number of reviews for those features and the actual rating carry the same weight. You might see that, in some cases, even though the ratings are the same, we still determine a winner because it had more reviews. - If the Fit Score is not shown for a specific product, that only means there are currently not enough relevant data points to develop a meaningful score. It does not indicate that the product should be excluded from further evaluation. EngageBay CRM 83%Fit Feature ratings Contact Database 4.7 Contact Management 4.7 Lead Management 4.6 Sales Pipeline Management 4.6 Kylas Sales CRM 85%Fit High performer Feature ratings Contact Database 4.7 Contact Management 4.8 Lead Management 4.8 Sales Pipeline Management 4.8 Contact Database 4.7 (259) 4.7 (268) EngageBay CRM users appreciate the ease of creating and organizing contact lists, which they say includes features like tagging, custom fields, and automated lists. They find the database fast and easy to maintain, though some users mention a need for better duplication management. Users also value the integration with other systems and say it captures emails automatically. Meanwhile, Kylas Sales CRM users highlight the centralized and user-friendly interface for managing customer data. They appreciate the advanced search capabilities, custom fields, and tags for efficient organization. Users also note the ease of maintaining and accessing the database. Overall, users find EngageBay CRM's contact database feature customizable and easy to use, while they value Kylas Sales CRM for its centralized and user-friendly interface. Contact Management 4.7 (345) 4.8 (327) EngageBay CRM users find the contact management feature highly customizable and easy to use, saying that it allows them to create follow-ups, manage tags, and organize contacts in lists. They appreciate the 360-degree contact view and the ease of accessing and editing contacts. However, some users mention issues with uploading existing contacts to new lists. On the other hand, Kylas Sales CRM users praise the integration with other business tools and the comprehensive tracking of customer interactions. They find the feature well-organized and effective for managing contacts and follow-ups. In summary, users value EngageBay CRM for its customizable and user-friendly contact management, while they appreciate Kylas Sales CRM for its integration capabilities and comprehensive tracking. Lead Management 4.6 (222) 4.8 (310) EngageBay CRM users appreciate the intuitive dashboard for collating lead data, scoring leads, and tracking interactions. They find the lead management feature essential for organizing and targeting leads, saying that it offers automation options to streamline processes. Users also value the ability to track email interactions and customize the system to fit their needs. Meanwhile, Kylas Sales CRM users highlight the ease of managing leads, categorizing and prioritizing them, and ensuring timely follow-ups. They appreciate the integration with lead sources and the ability to allocate leads to salespersons. Overall, users find EngageBay CRM's lead management feature intuitive and customizable, while they value Kylas Sales CRM for its efficient lead categorization and follow-up capabilities. Sales Pipeline Management 4.6 (188) 4.8 (313) EngageBay CRM users find the sales pipeline management feature useful for visualizing sales stages and tracking deals. They appreciate the drag-and-drop UI, customization options, and the ability to view deals in a Kanban view. However, some users mention redundancies and a need for better integration with tasks. On the other hand, Kylas Sales CRM users praise the clear and visual representation of the sales pipeline, customization of pipeline stages, and automatic triggers. They find the analytics and reporting capabilities valuable for tracking progress and identifying opportunities. In general, users value EngageBay CRM for its visual sales pipeline and customization options, while they appreciate Kylas Sales CRM for its comprehensive tracking and analytics. ## Pricing comparison ### Starting prices EngageBay CRM $14.99 Per User (Per Month) Free Trial Free Version [View pricing plans](https://www.capterra.com/p/178819/EngageBay-Marketing/pricing/) Kylas Sales CRM $250.00 Flat Rate (Per Month) Free Trial Free Version [View pricing plans](https://www.capterra.com/p/210630/Kylas/pricing/) ### Value-for-money analysis 4.7 (907) 4.8 (573) A comparison of how reviewers evaluate the value for money provided by both EngageBay CRM and Kylas Sales CRM indicates that EngageBay CRM reviewers find it offers a comprehensive, affordable all-in-one solution, while Kylas Sales CRM reviewers appreciate its cost efficiency and unlimited user feature. Reviewers find EngageBay CRM to be a cost-effective solution, especially for small and medium-sized businesses. They appreciate its all-in-one platform that integrates marketing, sales, and customer service tools, which they say helps save time and money. Users also highlight the affordability of EngageBay compared to competitors like HubSpot, noting its extensive features and user-friendly interface. However, some users mention that the pricing structure can be confusing and potentially expensive for small businesses with limited budgets. When it comes to Kylas Sales CRM, reviewers appreciate its cost efficiency and the ability to add unlimited users without additional charges. They find the pricing to be competitive and suitable for small to mid-sized businesses. Users also value the user-friendly interface and the range of features offered at a budget-friendly price. However, some reviewers note issues with the billing structure and additional costs for record counts and add-ons, which they find can be high. ## How does the user experience compare on EngageBay CRM vs Kylas Sales CRM? ### Overall rating 4.7 (907) 4.8 (573) ### User interface EngageBay CRM Kylas Sales CRM ### Customer service and support EngageBay CRM Email/Help Desk FAQs/Forum Knowledge Base Phone Support 24/7 (Live rep) Chat Kylas Sales CRM Email/Help Desk FAQs/Forum Knowledge Base Phone Support 24/7 (Live rep) Chat ## What users say about the pros and cons of EngageBay CRM vs Kylas Sales CRM EngageBay CRM and Kylas Sales CRM are two options for crm software users to meet their business needs. Both products have been reviewed on Capterra. Check out what real users say about EngageBay CRM vs Kylas Sales CRM to find the best fit for you. \[[2](#source-item-2)\] Pros EngageBay CRM NJ Nick J Marketing AnalystStaffing and Recruiting, 11 - 50 employeesUsed the software for: 6-12 months. “EngageBay is a reliable, cost-effective, and user-friendly solution that fits perfectly into our recruiting processes. If you're a small to mid-sized business looking for an all-in-one CRM that doesn’t overload you with complexity, EngageBay is absolutely worth it.“ December 10, 2025 Brian J Sales RepresentativeFood & Beverages, 11 - 50 employeesUsed the software for: 6-12 months. “Customer support is very attentive, the Deals section is nicely designed, and email marketing and sales basic goals have been achieved and organized for efficiency.“ January 14, 2026 Kylas Sales CRM RA Rini A Senior Admission CounselorE-Learning, 11 - 50 employeesUsed the software for: 6-12 months. “The lead and pipeline management, and task/work-flow automation capabilities, get frequent praise: leads, follow-ups, deals, tasks, and reminders can be managed in one place — making processes more organized and efficient“ December 3, 2025 AT Abhishek T Sr Manager SalesComputer & Network Security, 11 - 50 employeesUsed the software for: 6-12 months. “Kylas Sales CRM enables our sales teams with a streamlined and user-friendly interface that facilitates efficient lead management and deal closure, without compromising on essential functionality“ June 18, 2025 Cons EngageBay CRM Jelyn T Marketing ManagerManagement Consulting, 11 - 50 employeesUsed the software for: 6-12 months. “There are also moments when load times or minor glitches slow things down slightly, which can interrupt the workflow when working on multiple outreach or campaign tasks in a row.“ December 4, 2025 DM Desiree M CaregiverHospital & Health Care, 2 - 10 employeesUsed the software for: I used a free trial. “I also noticed that certain features like email templates and design tools aren’t as polished, and there can be occasional delays or performance issues.“ April 28, 2026 Kylas Sales CRM Smita B Assistant Manager Sales and MarketingPrinting, 51 - 200 employeesUsed the software for: Less than 6 months. “It’s hard to generate custom reports that meet our specific needs, and the data visualizations are lacking“ December 16, 2025 AR Abhijeet R Data AnalystComputer Software, 11 - 50 employeesUsed the software for: Less than 6 months. “One limitation I’ve noticed is in the Deals module is the customization options here are quite restricted especially when it comes to the deal status fields like Won and Lost.“ November 14, 2025 * * * Sources 1. Our research team identified features from vendor websites based on their analysis of what users find valuable or expect from crm software. This list is not exhaustive. For additional features, refer to the vendor’s website. 2. Review excerpts are passages extracted from longer reviews written by verified reviewers. We obtain these excerpts by applying an algorithm that considers factors including, but not limited to, length, topic coverage, and thematic relevance. Excerpts are evaluated for positive or negative sentiment and receive a sentiment score. They represent user opinion and do not represent the views of, nor constitute, an endorsement by Capterra or its affiliates. Excerpts are not edited for clarity or grammar. * * * Need Help Deciding Between EngageBay CRM and Kylas Sales CRM? Talk to a Capterra advisor for free and get results within 15 minutes. 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