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Businesses that organize deliveries, collections, and provide field services: logistics company, 3PL, manufacturer, distributor, courier service, food delivery, equipment supplier, parcel delivery.
Growing OTR trucking companies and freight brokerages looking for a TMS that is: web-based, versatile, scalable, intuitive, and affordable — with a support team there for you 24/7.
Easy to track deliveries, easy to manage deliveries and such. As an IT Professional, very good UI, very nice to use and good to get information or fix issues with some of the distribution.
The only negative side we have experienced with the software is the inability to remove a delivery stop on a route once the driver has started their route.
The features are amazing and have great scope to offer more info for the customer as my business expands.
Only to find out I got charged the full 560 Canadian right away for the second user. When I tried to cancel this (my company is still new and we do not need two delivery drivers at this time).
It has been a good experience, the real time ability to find good enroute and have access to proof of delivery documents has increased satisfaction in customer interactions.
We found Integration with our software a bit difficult.
Great & easy to use, very good product for price & will recommend all new courier businesses to use them.
Overly sensitive map scrolling, no historic tracking of drivers speeds etc, can be a little cumbersome & additional drivers are expensive.
During integration their customer support via live chat that stays with you on each screen is amazing. It's as good as having an in house IT department in your office working on your system all day.
Occasionally the drivers have problems seeing their load confirmation information. This mostly has to do with our owner/operators.
The training is wonderful, I appreciate the Q&A classes and the structure that is available to learn how to use the system. Your trainer is quick to accommodate and can answer all of my questions.
The long turn around time on errors or fixing bugs/problems.
Robust trucking software that is pleasant to look at with great customer support.
To many steps to do simple task ( copy orders) wont let you set a new pickup number or customer order number from copy screen). Runs very slow for no reason.
You can really save a tonne of time and effort by using Tailwind to it's full advantage. Easy to use and great to stay organized.
Some edits example adding Trailer types. Can be difficult for us less than computer savvy users.
Track-POD
Top FeaturesTailwind TMS
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