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Product, UX, Product Marketing and Customer Success teams.
Running customer-facing onboarding and implementations for teams of all sizes. Must for SaaS businesses, IT Services, System Integrators, and Marketing Agencies.
User friendlyness and ease to use was good in the beginning, and it’s going from great to amazingly simple.
Mediocre software that didn't provide my business with any real value and it was a pain to cancel.
Easy enough that it is fast and pretty easy to get started, but powerful enough that once you pop the hood and start looking at what you can do you will be impressed.
Price is outrageous and customer service is awful.
User personalization/data customization which makes user onboarding seamless to your app. Great and fast support team which is one of my definitive lines for having a great product experience.
It can sometime get a little confusing, I think that there is a bit of a learning curve.
Userpilot is great, the software helps our customers better understand our platform and the possibilities it brings.
At high loads, there was a slight lag. But I suspect that will be fixed soon.
I love how intuitive the tool is and the UI is great too. Getting all the projects in one place makes it super helpful for the implementation teams.
It´s still missing a few features. I would for example like to order tasks in the project board by drag and drop.
I am also a big fan of the ability to integrate with other channels and the ability to be the single source of truth.
Initially, it was very frustrating, but after working with [sensitive content hidden.
Rocketlane feels very customisable and one of my favorite parts of the tool is the ease of collaboration. Live chat and thread-like features help you coordinate better.
The UX initially was very confusing. It does take some learning curve to reach a flow state in the UX but i think that comes with the complexity of the product.
Overall Experience is good. Good for project tracking and tasks tracking , better visibility of ongoing task and projects.
Our only concern is that our Salesforce integration needs a bit of work. The concern is not an issue with Rocketlane, it is just the pains of connecting two tools.
Atour: Hi, I am Atour. I'm an analyst from [inaudible 00:00:05] Education and Research International. I give five out of five for Userpilot. Before using Userpilot, I use Microsoft Clarity, but I found Userpilot is very user-friendly for using me. It has an excellent interface, which enables me to deliver the exact message that I want to deliver to my prospective visitors, teammates, and others. In addition to building a layer of communication with our customers to keep them informed of the new features of our [inaudible 00:00:54], it is crucial to give them a comprehensive onboarding experience to assist them in using our product and service. Actually, Userpilot is an awesome platform for me and also for my organization. That's why I choose it. Actually. I can design the ideal onboarding process for our users thanks to Userpilot's comprehensive offering of essential onboarding events. Actually, the other thing is that Userpilot's customer services is excellent. That's why it is very helpful for me. Actually, it is easy to set up and use Userpilot. Actually, since it is easy to set up, I think anyone can use it. And sometimes you may face some problem. Perhaps it may be difficulty facing. You can stop facing any difficulties. You can typically contact with their customer service. Their customer service is awesome and hope your problem will solve. So the prospective users can use Userpilot without any hesitation.
Userpilot
Top FeaturesRocketlane
Userpilot
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