--- title: "Shelterluv Software Pricing, Alternatives & More 2026 | Capterra" description: "With the help of Capterra, learn about Shelterluv Software - reviews, pricing plans, popular comparisons to other Animal Shelter products and more." source_url: "https://www.capterra.com/p/179205/Shelterluv/" page_type: "product" language: "en" publication_date: "2026-10-21" --- # Shelterluv Software Review 2026: Features, Integrations, Pros & Cons Last updated on October 21, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[FAQs](#faqs)[Features](#features)[Pricing](#pricing)[Support](#support)[Reviews](#reviews) Shelterluv ## What is Shelterluv? Shelterluv is a cloud-based software that provides animal welfare organizations with efficient and effective tools to manage your animal population, support your adopters, and earn donations! \*Features\* -71% of adopters donate $20+ in Mobile Checkout -Mobile-friendly -Robust automated and custom reporting -Direct and free integrations with your website, Adopt-a-Pet.com, Petfinder, Chewy, SAC, SPDA, and more -Integrated digital forms and applications -Foster management tools -Digital signatures on adoption contracts and animal-specific disclaimers -Map-based and mobile-friendly field services module -Edit multiple allows you to add/edit multiple animal records at the same time -Unlimited support, Unlimited user accounts (with varying levels of permissions), photo and document storage, and continuous support -Advanced medical features including quick fill templates and the Task Manager -Map-based and fully-mobile Field Services module -Free post-adoption adopter support ## What is Shelterluv used for? [Animal Shelter](https://www.capterra.com/animal-shelter-software/) Top alternative Featured Overall rating Based on 51 user reviews Reviews sentiment Positive 98% Neutral 0% Negative 2% Starting price $2 Usage Based, Per Month Free trial available Free version not included Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... Do you work for Shelterluv?[Manage this product listing](https://www.g2.com/products/shelterluv/claim_requests/new?auto=true) ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### Shelterluv 4.8 (51) VS. [5.0 (32)](https://www.capterra.com/p/209132/Buzz-to-the-Rescues/reviews/) Starting Price $2 Usage Based, Per Month Starting Price $99 Flat Rate, Per Month Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 4.7 (51) Ease Of Use 4.9 (44) Value For Money 4.8 (42) Value For Money 4.9 (43) Customer Service 4.7 (45) Customer Service 4.9 (44) ## Shelterluv alternatives [Pawlytics](https://www.capterra.com/p/194354/Pawlytics/) [4.6 (44)](https://www.capterra.com/p/194354/Pawlytics/reviews/) Starting price $1.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 91% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/194354/Pawlytics/) [Trackabeast](https://www.capterra.com/p/250087/Trackabeast/) [4.9 (30)](https://www.capterra.com/p/250087/Trackabeast/reviews/) Starting price $25.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 100% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/250087/Trackabeast/) [FurryHelpDesk](https://www.capterra.com/p/10041849/FurryHelpDesk/) [5.0 (1)](https://www.capterra.com/p/10041849/FurryHelpDesk/#reviews) Starting price $35.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 100% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/10041849/FurryHelpDesk/) [Shelter Pro](https://www.capterra.com/p/179172/Shelter-Pro/) [4.6 (11)](https://www.capterra.com/p/179172/Shelter-Pro/reviews/) Starting price $750.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 82% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/179172/Shelter-Pro/) [View all alternatives](https://www.capterra.com/p/179205/Shelterluv/alternatives/) ## FAQs about Shelterluv Overview ### Which roles and teams benefit most from Shelterluv? Shelterluv is most used by animal shelter and rescue teams, including volunteers, rescue coordinators, population managers, and surgery staff, who manage animal intake, care records, adoptions, foster placements, and medical workflows. Executive directors, program and operations leaders, treasurers, and owners use it to oversee programs, reporting, records, and day-to-day administration. Answer based on 51 reviews Overview ### What company size and industries is Shelterluv built for? Shelterluv is built for small animal welfare organizations, with 94% of reviewers from small businesses and Non-Profit Organization Management representing 51%. It also serves midsize organizations (6%), veterinary practices (22%), and civic and social organizations (4%). Its primary use case is animal shelter management. Answer based on 51 reviews Features and Usability ### What are the key features of Shelterluv? Shelterluv includes core animal database, intake management, adoption management, foster management, and medical records features. Reviewers most often discuss animal search and navigation, configurable forms and workflows, digital adoption checkout with donation processing, mobile checkout, and task-based treatment tracking for animal care records. Answer based on 19 reviews Getting Started and Support ### What training and onboarding options does Shelterluv offer? Shelterluv provides in person training, live online sessions, webinars, documentation, and videos. In person and live online formats support guided instruction, webinars cover broader training sessions, documentation offers written reference material, and videos provide self-paced viewing for feature review and process guidance. Answer based on 5 reviews Getting Started and Support ### What customer support options does Shelterluv offer? Shelterluv provides email/help desk, FAQ/forum, knowledge base, phone support, and chat. Users often describe support as quick and helpful, with prompt replies by email and strong customer service, though some report occasional bugs and delivery issues that create frustration during routine tasks. Answer based on 9 reviews Features and Usability ### How easy is it to search for animals and navigate records? Shelterluv makes animal records easy to find and review through searchable profiles, photos, and historical details. Shelter staff, volunteers, and adopters generally find navigation intuitive and can check availability or records quickly. Some teams want more search filters, faster sorting, configurable profile views, and fewer default search selections. Answer based on 19 reviews Features and Usability ### How well does Shelterluv manage shelter and volunteer operations? Shelterluv supports day-to-day shelter and rescue operations with animal histories, configurable forms, transfer workflows, reporting, and paperless adoption tasks. Shelter staff and volunteers often find setup and training approachable, while growing organizations value responsive support. Some teams need deeper volunteer-program tools, stronger animal-control workflows, and more complete medical-management features. Answer based on 15 reviews Features and Usability ### How customizable is Shelterluv for rescue and shelter workflows? Shelterluv lets shelters tailor forms, reports, application options, record fields, integrations, and printed materials to local workflows. Rescue teams value configurations that reduce irrelevant data entry and support specialized processes. Customization can require several setup steps, however, and some organizations want more flexible kennel cards, dietary fields, search qualifiers, and scheduling controls. Answer based on 15 reviews Features and Usability ### How does Shelterluv handle adoptions and donation payments? Shelterluv supports paperless adoption checkout, mobile processing, digital documents, donation prompts, and application handling in one workflow. Shelters and rescues find that optional donation and fee-coverage requests can support revenue while keeping checkout easy for adopters. Some teams want more control over donation-message content, broader fundraising tools, and faster payment deposits. Answer based on 14 reviews ## Features AI summary Based on 107 Animal Shelter reviews Capterra reviewers point to these as the top priorities when choosing animal shelter software: - **Animal Database** (**80%** of reviewers rated this feature as critical) - **Intake Management** (**70%**) - **Medical Records** (**62%**) Shelterluv supports all three features that reviewers rank highest: **Animal Database**, **Intake Management**, and **Medical Records**. Together, these capabilities help shelters keep accurate animal profiles, manage intake workflows more efficiently, and maintain complete health histories, allowing teams to coordinate care, improve daily operations, and make faster, better-informed decisions. Animal Database 4.8 (23) 56.52% of 23 reviewers that rated this feature as important or highly important A repository of information about animals in an organization's care Intake Management 4.8 (24) 70.83% of 24 reviewers that rated this feature as important or highly important Activities related to the initial admission of a charge into the organization's care Medical Records 4.5 (24) 58.33% of 24 reviewers that rated this feature as important or highly important Records of patients' medical history Adoption Management 4.8 (22) 63.64% of 22 reviewers that rated this feature as important or highly important Document and administer the process of finding a new home for institution's charge Case Management 4.3 (12) 33.33% of 12 reviewers that rated this feature as important or highly important Work on a set of tasks related to a particular charge, patient, legal issue or any other complex entity or process Foster Management 4.7 (20) 65.00% of 20 reviewers that rated this feature as important or highly important Finding a temporary home for the institution's charge Shelterluv 10 features Document and administer the process of finding a new home for institution's charge Manage law enforcement functions related to animals including dispatch of field service personnel to check on a reported issue A repository of information about animals in an organization's care Work on a set of tasks related to a particular charge, patient, legal issue or any other complex entity or process Finding a temporary home for the institution's charge Activities related to raising money for a specific cause Activities related to the initial admission of a charge into the organization's care Management of housing for dogs and cats within the building Track and organize the number of licenses available to the organization Records of patients' medical history Features 4.5 (51) 4.5 Based on 51 reviews ## Pricing Value for money 4.8 (42) Free Trial Basic $2.00 Usage Based,Per Month Value for money 4.8 (42) 4.8 Based on 42 reviews ## Support, customer service and training options Customer Service 4.7 (45) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 4.7 (45) 4.7 Based on 45 reviews ## User reviews Overall rating 4.8 Based on 51 reviews Filter by rating Counts reflect reviews available in this feed. 5(41) 4(9) 3(0) 2(1) 1(0) Mentioned topic Recent reviews first, then most helpful RE Reviewer Owner Used the software for: Less than 1 year ### "So Happy with my Puppy (thanks to Shelterluv)" 5.0 June 1, 2026 Easy and simple. It was a neat software to use on the receiving end to view pets, read about the personalities, and see pictures. Pros I adopted my sweet little puppy through Shelterluv, and the process was seamless and easy. The communication was easy to facilitate. Cons The only downside that I noticed about Shelterluv was that I never received the health records automatically from them. There was no way for me to sign in and get them. Thankfully I was able to email the organization directly. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. RE Reviewer Population and Pathways Manager Used the software for: 3-5 years ### "We love ShelterLuv!" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 May 16, 2024 Pros Very responsive support team, and the ability to offset fees through donations at the time of checkout. I am also fond of the fairly robust reporting features. Cons When certain features break, the support team will acknowledge this promptly, but it can be a very long time before fixes occur (if ever). These are typically not operationally critical, but it's still a source of frustration. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Jesse B. Development Director Used the software for: Less than 1 year ### "Come for the features, stay for the service " 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 3/10 June 4, 2025 Very happy. Setup was super quick and a breeze. We were up and running in a few hours. Support is phenomenal. Pros It is super easy to setup and use. A lot of our shelter and rescue partners use it making transfers a breeze. API allows for easy integration with other tools and solutions. Love that there is no subscription fee and instead pay $2 per adoption, which is more than covered by our adoption fee, of course. More than anything, the support is phenomenal, which is a rare thing these days, sadly. Cons Being able to access certain features from all screens would be cool. The user experience and interface could use a little improvement but it’s no big deal. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. VR Verified Reviewer Founder and Executive Director Used the software for: 3-5 years ### "The King has Fallen" 2.0 Overall Rating 2.0 2.0 Ease of Use 3.0 3.0 Features 3.0 3.0 Customer Service 1.0 1.0 Likelihood to Recommend 2/10 November 27, 2024 This review hurts me to write, because I was a huge fan of Shelterluv for the last 7 years. What was once the best system in the market has now fallen. Shelterluv practically abandoned their previous software version for 2+ years and kept telling customers the new version would fix their issues. However, when the new system rolled out it was very buggy and there were even cases where other shelter's data showed up in my reports. Clearly not acceptable. I have opened 17 support tickets (each for a different issue) in the 4 days we have been on the new version. I would urge those looking for shelter management systems to explore all options and not blindly move forward with Shelterluv. Pros Mobile checkout is a nice function for adoption processing. Cons Too many functions of their new system are buggy, inaccurate, impossible to use, etc. I believe their testing practices are very sub-par, because after working on a new system for years the issues are simply too obvious and too plentiful. This upgrade is touted as an architectural overhaul at the foundation of the application, but so far it feels a whole lot like lipstick on a pig. Hopefully the work to the core system will allow them to roll out more reliable functions in the future. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. RE Reviewer Shelter Manager Used the software for: Less than 1 year ### "Shelterluv Review " 4.0 Overall Rating 4.0 4.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 4.0 4.0 Likelihood to Recommend 10/10 September 29, 2021 Fantastic customer service. We felt supported through the entire set-up/configuration process and the representatives were very clear about what the software was, and was not capable of. Customer service operates via email, and they are usually very prompt with solutions. It is easy to train new staff members on, there are rarely any bugs or glitches. Pros Extremely easy to use and train new employees on. Reports are customizable, configurations are easy, and extraneous information can easily be eliminated from configurable forms. For the money, there is no better software for an organization that is data driven and wants to track key performance areas. Cons While reports are customizable, there is data that is collected in the software that is lost in the ether. For example, length of stay report leaves much to be desired and is bare-bones- there is no way to track length of stay by intake type, animal size group, or age, even though all of this data is collected in the software. For an organization that does not want to use Shelterluv as a point of sale, it can include extraneous steps at the point of intake and outcome that still require you to discount services that are rendered. The service intake/outcome function displays animals in your shelter inventory, even if you do not track those numbers towards your overall count. It would also be more functional to create a service event and add people and animals to it, rather than be prompted from the same lengthy service intake screen each time- when running a high capacity vaccine clinic, having to start from scratch with every service intake can be extremely time consuming and causes back-ups. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. RE Reviewer Strategist Used the software for: 3-5 years ### "Best shelter software " 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 December 21, 2021 This software is utilized at my company. I’ve helped animal shelters change to and set up the software. I also used this for a rescue I founded. I tried other softwares which costed more, were cumbersome, and difficult to set up, and lack of customer service help unless their time was paid for. It was a frustrating experience trying to find the right software, when I found Shelterluv I was so relieved at the ease of use along with comprehensive functionality. Pros I’m like that it is intuitive to use and set up for an organization. If there is something I can’t figure out I can ask customer service and they will respond within 1-2 days with a helpful solution. It also has comprehensive field services option. Cons I wish there was an easy way to message fosters from the software about their fosters, or to ask if they can take an animal. It would be nice to not have to use a separate foster management system. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. RE Reviewer Treasurer Used the software for: 3-5 years ### "Highly recommend" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 May 16, 2024 Excellent experience. There is a dedicated team behind the emails, feels like a small company atmosphere, with big company results. I highly recommend using SelterLuv. Pros Paperless adoptions (amazing during Covid, but still great every day), customer service is responsive and helpful, continuous improvements of the software. One of the best features is the digital adoption checkout process, that gently asks the adopter to make a donation or cover the fees (software and credit card) for the adoption. We earn more in donations than the per-adoption software fees we are charged. Cons I'd like to import my own data from our previous system, but it probably is safer and cleaner that they do it. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. RE Reviewer Community Engagement Specialist Used the software for: 1-3 years ### "Intuitive Shelter Software" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 November 11, 2021 Shelterluv is so responsive to our needs. They have implemented many changes we've suggested. Pros Shelterluv has paid for itself with its options for adopters to donate at the time of adoption, as well as its user-friendly online donation page that converts well. One of the biggest benefits of Shelterluv is how intuitive it is. Anyone who uses basic websites like Facebook or online shopping can easily navigate it. Cons Shelterluv actually created our own custom kennel card for us because we were not happy with any of the available kennel card options. I was surprised at how their default printed kennel card and online pet display options were not as customizable as I'd hoped. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. RE Reviewer Executive Director Used the software for: Less than 1 year ### "Affordable streamlined animal management software" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 May 13, 2024 10/10. Customer service is attentive and responsive. I love the customization options for many items and having one software to manage all aspects of our rescue. Pros Remote/mobile adoptions that allows us to customize everything about it. We choose the files sent to the new adopters, customize the contract and so much more. The integrations are also a wonderful asset. Collaboration with Maddie’s pet assistant and petfinder has been very helpful. Cons The learning curve was hard without the training. While it is an easy to use software, I opted to try to learn on my own and it took so much longer. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. RE Reviewer Data entry Used the software for: 1-3 years ### "Smooth transition" 4.0 Overall Rating 4.0 4.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 August 30, 2025 Very positive and easy. It was an easy transition. Hardest part was adding all the backup of old files. Pros Easy to use. Easy to navigate and intuitive on what you need to do and how. Doesn’t take many steps to complete a task Cons Not an easy way to add multiple pets at a time. Have to do it one by one which is hard when you have a back up of files from the animal rescue. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. [View all Reviews](https://www.capterra.com/p/179205/Shelterluv/reviews/) ## Top-rated software of 2026 ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox. Popular comparisons [Pawlytics vs Shelterluv](https://www.capterra.com/compare/179205-194354/Shelterluv-vs-Pawlytics)[Trackabeast vs Shelterluv](https://www.capterra.com/compare/179205-250087/Shelterluv-vs-Trackabeast) [Buzz to the Rescues vs Shelterluv](https://www.capterra.com/compare/179205-209132/Shelterluv-vs-Buzz-to-the-Rescues)