# Compare Razorpay vs PayPal 2026 | Capterra

> Unsure of what to choose? Check Capterra to compare Razorpay and PayPal based on pricing, features, product details, and verified reviews.

Source: https://www.capterra.com/compare/179263-207944/Razorpay-vs-PayPal

---

# Razorpay vs PayPal Features and Cost Comparison

Last updated March 13th, 2026

Provider data verified by our Software Research team, and reviews  
moderated by our Reviews Verification team.[Learn more](https://www.capterra.com/our-story/)

Your comparison:

RazorpayPayPal2/4 selected

[Razorpay](https://www.capterra.com/p/179263/Razorpay/)[3.6 (114)](https://www.capterra.com/p/179263/Razorpay/reviews/)

[PayPal](https://www.capterra.com/p/207944/PayPal/)[4.6 (26,504)](https://www.capterra.com/p/207944/PayPal/reviews/)

[## Razorpay](https://www.capterra.com/p/179263/Razorpay/)[3.6 (114)](https://www.capterra.com/p/179263/Razorpay/reviews/)

Starting Price

Contact vendor

Value-for-Money

3.3

Functionality

3.8

Ease of Use

3.8

Customer Service

3.1

Reviews Sentiment

Based on [114 reviews](#user-reviews)

Positive

76

Neutral

5

Negative

33

[## PayPal](https://www.capterra.com/p/207944/PayPal/)[4.6 (26,504)](https://www.capterra.com/p/207944/PayPal/reviews/)

Starting Price

$0.29

Value-for-Money

4.5

Functionality

4.6

Ease of Use

4.6

Customer Service

4.2

Reviews Sentiment

Based on [26,504 reviews](#user-reviews)

Positive

24,908

Neutral

1,069

Negative

527

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## Send this comparison chart to my inbox

### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.

## Summary

* * *

Key features rated by users

Features selected based on 23,599 reviews from payment processing software users.  
about the Fit Score methodology.

Fit Score methodology

Our Fit Score reflects how reviewers rate a product’s performance against a set of features reviewers rate as most important. A higher score indicates the product is rated better in delivering what reviewers most care about.

  

If the Fit Score is not shown for a specific product, that only means there are currently not enough relevant data points to develop a meaningful score. It does not indicate that the product should be excluded from further evaluation. Best for Methodology

56%Fit

Missing features

Feature ratings

Data Security

3.0

Online Payments

3.6

Payment Fraud Prevention

NA

Debit/Credit Card Processing

3.7

Expense Tracking

NA

100%Fit

High performer

Feature ratings

Data Security

4.6

Online Payments

4.7

Payment Fraud Prevention

4.5

Debit/Credit Card Processing

4.5

Expense Tracking

3.9

User satisfaction

User satisfaction

3.6

User reviews[114](https://www.capterra.com/p/179263/Razorpay/reviews/)

Ease of use

3.8

Functionality

3.8

Value for money

3.3

Customer support

3.1

User satisfaction

4.6

User reviews[26,504](https://www.capterra.com/p/207944/PayPal/reviews/)

Ease of use

4.6

Functionality

4.6

Value for money

4.5

Customer support

4.2

Price starts from

Price starts from

\--

-   Free version
-   Free trial

Price starts from

$0.29Other, Not provided by vendor

-   Free version
-   Free trial

Best for

Best for

Cloud-based platform which lets mid to large-size businesses manage their finances through payment gateway, subscription options, vendor payouts, invoicing and process automation options.

Best for

PayPal caters to small business, eCommerce platforms, marketplace, enterprises, or developers and offers payment processing solutions.

## User reviews

Pros & cons

GK

Gokul K.

Marketing

> "Payment links and recurring payment options are useful for business operations, and the reporting section helps..."

[See full review](https://www.capterra.com/p/179263/Razorpay/#Capterra___7176715)

MI

Mohamed I.

Designer

> "You can't even update basic personal info, like your business picture, contact number, or WhatsApp details."

[See full review](https://www.capterra.com/p/179263/Razorpay/#Capterra___7074566)

GK

Gokul K.

Marketing

> "The platform offers a smooth payment collection experience across UPI, cards, and other payment methods."

[See full review](https://www.capterra.com/p/179263/Razorpay/#Capterra___7176715)

DHKKY

Dr Hari Kishan Kumar Y.

Medical Director

> "Have raised more than 12 complaint tickets for POS not working since 4 months and its useless staff and grievance..."

[See full review](https://www.capterra.com/p/179263/Razorpay/#Capterra___6789877)

JH

Joseph H.

Strategy and Operations Manager

> "It's given us the flexibility to accept payments across all our channels, which has truly enhanced customer..."

[See full review](https://www.capterra.com/p/179263/Razorpay/#Capterra___6821904)

MI

Mohamed I.

Designer

> "Razorpay isn't just the worst payment gateway; it's the worst online service period."

[See full review](https://www.capterra.com/p/179263/Razorpay/#Capterra___7074566)

SV

Shailendra V.

Project lead

> "It is a good payment solution for merchants as it facilitates various payment methods and enables smooth txns."

[See full review](https://www.capterra.com/p/179263/Razorpay/#Capterra___6661292)

MI

Mohamed I.

Designer

> "I deleted my account after this total disregard."

[See full review](https://www.capterra.com/p/179263/Razorpay/#Capterra___7074566)

Apurav T.

Senior Customer Care Professional

> "Payment processing with support for multiple payment methods, easy to track transactions and manage payments."

[See full review](https://www.capterra.com/p/179263/Razorpay/#Capterra___6657113)

AP

Amit P.

Founder

> "We booked a call with them but support team didnt show up on call."

[See full review](https://www.capterra.com/p/179263/Razorpay/#Capterra___6381383)

AJ

Abhishek J.

CEO

> "they are first when join a new customer, be they are last when they have to serve service, i like this approach"

[See full review](https://www.capterra.com/p/179263/Razorpay/#Capterra___6514703)

VS

Vikas S.

CEO Founder

> "very bad they charges too much for every transaction."

[See full review](https://www.capterra.com/p/179263/Razorpay/#Capterra___6491561)

SV

Shailendra V.

Project lead

> "Creating payment links is easier."

[See full review](https://www.capterra.com/p/179263/Razorpay/#Capterra___6661292)

NG

Neha G.

Director

> "We ordered the system in July, haven't received it nor any update"

[See full review](https://www.capterra.com/p/179263/Razorpay/#Capterra___6582242)

VR

Verified Reviewer

Web Developer

> "Overall experience with razorpay was good because it supports international payments also"

[See full review](https://www.capterra.com/p/179263/Razorpay/#Capterra___6692351)

Priyansh K.

Manager

> "They did not approve me the first time I applied.- Fees can add up, especially when we start having high volume..."

[See full review](https://www.capterra.com/p/179263/Razorpay/#Capterra___4359870)

PSA

P S A.

Operations and project management intern

> "I like the Quick Payment and the Clean Dark look of it"

[See full review](https://www.capterra.com/p/179263/Razorpay/#Capterra___6700968)

RS

Roja S.

Solution manager

> "One the main drack is tansation delay while paying payment get stuck."

[See full review](https://www.capterra.com/p/179263/Razorpay/#Capterra___6117803)

Rajkishore M.

Founder & CEO

> "It has all-in-one dashboard where you can manage all the links, pages, customers, transactions, reports, members and..."

[See full review](https://www.capterra.com/p/179263/Razorpay/#Capterra___3729724)

AP

Amit P.

Founder

> "Very poor service and support."

[See full review](https://www.capterra.com/p/179263/Razorpay/#Capterra___6381383)

SS

Sachin S.

Business Development Manager

> "Razorpay is currently the most popular payment gateway among the e-commerce community in India. as it offers multiple..."

[See full review](https://www.capterra.com/p/179263/Razorpay/#Capterra___4332352)

Priyansh K.

Manager

> "Limited international presence: Razorpay is primarily focused on the Indian market, so it is not the best option for..."

[See full review](https://www.capterra.com/p/179263/Razorpay/#Capterra___4359870)

Rajkishore M.

Founder & CEO

> "This is the best for small businesses to grow more. With Razorpay you can provide various payment methods like UPI,..."

[See full review](https://www.capterra.com/p/179263/Razorpay/#Capterra___3729724)

Chandrakeerthan P.

student

> "The transaction is automatically authorised, and you are notified via notification channels. But, based on my prior..."

[See full review](https://www.capterra.com/p/179263/Razorpay/#Capterra___4645782)

Ram V.

Senior Account Executive

> "Claiming reimbursements & creating automated tax statements are extremely useful for creating a seamless user journey..."

[See full review](https://www.capterra.com/p/179263/Razorpay/#Capterra___3913890)

VS

Virender S.

Website admin

> "I have had an extremely disappointing experience with this company's customer support team. Despite contacting them..."

[See full review](https://www.capterra.com/p/179263/Razorpay/#Capterra___4760046)

Priyansh K.

Manager

> "The platform uses advanced technology to ensure that all transactions are secure and encrypted, which gives me peace..."

[See full review](https://www.capterra.com/p/179263/Razorpay/#Capterra___4359870)

CF

Cosme F.

Founder

> "No customer support."

[See full review](https://www.capterra.com/p/179263/Razorpay/#Capterra___6028268)

CS

Connor S.

Chef de Cuisine

> "Overall it was very pleasant and straightforward"

[See full review](https://www.capterra.com/p/179263/Razorpay/#Capterra___6624476)

SP

Sanjay P.

Senior executive

> "one of the worst service ever received ."

[See full review](https://www.capterra.com/p/179263/Razorpay/#Capterra___5086953)

Priyanshu K.

IT Specialist

> "Much affordable,Aesthetic, Big community behind, Highly Skilled Team,Well established Network in B2B & D2C markets..."

[See full review](https://www.capterra.com/p/179263/Razorpay/#Capterra___3638776)

CF

Cosme F.

Founder

> "Never helpful in any way"

[See full review](https://www.capterra.com/p/179263/Razorpay/#Capterra___6028268)

BA

Bismil A.

Director

> "Razorpay is very good payment gateway as best part of razorpay is that it does not have any monthly or yearly fees,..."

[See full review](https://www.capterra.com/p/179263/Razorpay/#Capterra___3729857)

VR

Verified Reviewer

Founder

> "The documentation sometimes feel a bit incomplete."

[See full review](https://www.capterra.com/p/179263/Razorpay/#Capterra___4072498)

AA

Abhishek A.

CEO

> "I provided all my company documents and they approved my account within 3 days. And since then I have been using my..."

[See full review](https://www.capterra.com/p/179263/Razorpay/#Capterra___4194813)

AN

Atharva N.

Founder

> "Additionally, Razorpay does not have a standard or free version."

[See full review](https://www.capterra.com/p/179263/Razorpay/#Capterra___4120838)

Priyansh K.

Manager

> "The platform is easy to use and offers a wide range of payment options, including credit card, debit card, and..."

[See full review](https://www.capterra.com/p/179263/Razorpay/#Capterra___4359870)

PP

Pratiksha P.

HR & Online Sales Head

> "Payment failure rates are going up significantly"

[See full review](https://www.capterra.com/p/179263/Razorpay/#Capterra___4520854)

Chandrakeerthan P.

student

> "The business also provides exceptional customer service, with friendly people on hand to help with any problems or..."

[See full review](https://www.capterra.com/p/179263/Razorpay/#Capterra___4645782)

Shankha K.

Web developer

> "Webhook always gets disabled for woocommerce websites, even after reporting it to the tech team, they are unable to..."

[See full review](https://www.capterra.com/p/179263/Razorpay/#Capterra___3462234)

SG

Sanjay G.

Business Head

> "Razorpay is a great organization and the employees like \[sensitive content hidden\] are the assets to this great..."

[See full review](https://www.capterra.com/p/179263/Razorpay/#Capterra___6061615)

AH

Avanti H.

Sr. HR

> "Support is a bit slow."

[See full review](https://www.capterra.com/p/179263/Razorpay/#Capterra___4631675)

WA

Wasim A.

Director

> "Razorpay provide best customer support, as i was facing some issue they handle and solved my problem on prority also..."

[See full review](https://www.capterra.com/p/179263/Razorpay/#Capterra___3554972)

SJ

Subham J.

Director

> "Customer support is very bad to non existent."

[See full review](https://www.capterra.com/p/179263/Razorpay/#Capterra___4472931)

AN

Atharva N.

Founder

> "For its users, Razorpay also offers 24/7 live customer support."

[See full review](https://www.capterra.com/p/179263/Razorpay/#Capterra___4120838)

WA

Wasim A.

Director

> "International payment is too much complicated there are too much compliances."

[See full review](https://www.capterra.com/p/179263/Razorpay/#Capterra___3554972)

Dinesh K.

Digital Marketing Manager

> "The Razorpay payment gateway installation is quite simple and easy, especially if you're using Shopify or Wocommerce."

[See full review](https://www.capterra.com/p/179263/Razorpay/#Capterra___4689046)

VK

Vishal K.

Ceo

> "I already mentione improve KYC it's suck please improve fast team this issue"

[See full review](https://www.capterra.com/p/179263/Razorpay/#Capterra___3685306)

VR

Verified Reviewer

Director of Marketing Operation

> "Easy to set up and use-User-friendly interface-Integration with multiple platforms and payment options-Quick and..."

[See full review](https://www.capterra.com/p/179263/Razorpay/#Capterra___4566159)

GS

Gaurav S.

Java Developer

> "I am not able to report for fraud transaction."

[See full review](https://www.capterra.com/p/179263/Razorpay/#Capterra___3399175)

Bandaru S.

Student

> "Razorpay is easy and simple to use, which accept all types of payment cards, upi and also having internet banking."

[See full review](https://www.capterra.com/p/179263/Razorpay/#Capterra___4532910)

ND

Navin D.

Director

> "After using them for 1 year, they suddenly block the service on my live site stating that the partner banks have..."

[See full review](https://www.capterra.com/p/179263/Razorpay/#Capterra___2527030)

Harshal K.

CEO

> "It offers a lot of payment options."

[See full review](https://www.capterra.com/p/179263/Razorpay/#Capterra___3746284)

KA

Kartik Ahuja (.

Co-Founder | Chief Growth Officer

> "Too much spammy with all the email blasts, does not care about if we click on unsubscribe or not."

[See full review](https://www.capterra.com/p/179263/Razorpay/#Capterra___2351494)

BA

Bismil A.

Director

> "Overall razorpay is good if you are accepting payment within India "

[See full review](https://www.capterra.com/p/179263/Razorpay/#Capterra___3729857)

ND

Navin D.

Director

> "Even if there was any reason for rejection, they should have done it right in the start, and not after 1 year of..."

[See full review](https://www.capterra.com/p/179263/Razorpay/#Capterra___2527030)

VK

Vishal K.

Ceo

> "Hi there UI is good but improve KYC procces learn from instamojo"

[See full review](https://www.capterra.com/p/179263/Razorpay/#Capterra___3685306)

Kathan M.

Owner

> "I made mistake by selecting Razorpay, and would like to suggest everyone not to even try Razorpay - complete waste of..."

[See full review](https://www.capterra.com/p/179263/Razorpay/#Capterra___2811688)

VR

Verified Reviewer

Freelancer

> "Integrating Razorpay with my online store allowed me to process and settle payments without any problems - and it..."

[See full review](https://www.capterra.com/p/179263/Razorpay/#Capterra___2827197)

AM

Arvind M.

CEO

> "Support is worst, never get an call from client, we cant reach them, no proper support"

[See full review](https://www.capterra.com/p/179263/Razorpay/#Capterra___2779912)

VR

Verified Reviewer

Strategy & Operations Manager

> "Backend analytics provided by the software is also quite comprehensive."

[See full review](https://www.capterra.com/p/179263/Razorpay/#Capterra___3463428)

AP

Anurag P.

Owner

> "Its really tiresome sometime to open an account with Razorpay."

[See full review](https://www.capterra.com/p/179263/Razorpay/#Capterra___2777356)

SP

Shahu P.

Strategy Head

> "Also easy to set up."

[See full review](https://www.capterra.com/p/179263/Razorpay/#Capterra___4590779)

AP

Anurag P.

Owner

> "Post that they might ask unreasonable questions and documents."

[See full review](https://www.capterra.com/p/179263/Razorpay/#Capterra___2777356)

SJ

Subham J.

Director

> "Easy to deploy"

[See full review](https://www.capterra.com/p/179263/Razorpay/#Capterra___4472931)

AP

Anurag P.

Owner

> "On an average to solve anything, you might have to wait for weeks."

[See full review](https://www.capterra.com/p/179263/Razorpay/#Capterra___2777356)

Krutika R.

Recruitment Specialist

> "We never hesitate to recommend Razorpay to others and are delighted with the results we have achieved so far."

[See full review](https://www.capterra.com/p/179263/Razorpay/#Capterra___4370253)

AP

Anurag P.

Owner

> "The support is very very slow and unsatisfactory."

[See full review](https://www.capterra.com/p/179263/Razorpay/#Capterra___2777356)

Nikhil R.

Assistant Marketing Manager

> "They have very supportive customer care support services, they helped me a lot if there are some issues sometimes."

[See full review](https://www.capterra.com/p/179263/Razorpay/#Capterra___3449736)

MG

Mohit G.

CEO

> "They do not support the payments chargeback"

[See full review](https://www.capterra.com/p/179263/Razorpay/#Capterra___2633020)

VR

Verified Reviewer

System Engineer

> "It's a good app to use and to withdraw money and send money,pay bills"

[See full review](https://www.capterra.com/p/179263/Razorpay/#Capterra___2951394)

ND

Navin D.

Director

> "The customer service is pathetic to say the least."

[See full review](https://www.capterra.com/p/179263/Razorpay/#Capterra___2527030)

Siddharth G.

Business Manager

> "We can create smart pages which looks very professional and really smart."

[See full review](https://www.capterra.com/p/179263/Razorpay/#Capterra___2304696)

AM

Arvind M.

CEO

> "one of worst irresponsible team they have, no values for client."

[See full review](https://www.capterra.com/p/179263/Razorpay/#Capterra___2779912)

RG

Rajesh G.

SOFTWARE

> "It user interface is very great and understandable."

[See full review](https://www.capterra.com/p/179263/Razorpay/#Capterra___3447787)

ND

Navin D.

Director

> "They should be sued."

[See full review](https://www.capterra.com/p/179263/Razorpay/#Capterra___2527030)

VR

Verified Reviewer

Freelancer

> "My integration as with shopify, and I had no trouble at all following the instructions to set it up myself."

[See full review](https://www.capterra.com/p/179263/Razorpay/#Capterra___2827197)

AP

Anurag P.

Owner

> "Horrible support."

[See full review](https://www.capterra.com/p/179263/Razorpay/#Capterra___2777356)

Ganesh B.

SEO

> "I have good experience with Razorpay, I really like their currency conversion rates for International transactions"

[See full review](https://www.capterra.com/p/179263/Razorpay/#Capterra___2406409)

HS

Harjeet S.

CEO

> "No sensible customer support"

[See full review](https://www.capterra.com/p/179263/Razorpay/#Capterra___2771952)

[View Reviews](https://www.capterra.com/p/179263/Razorpay/reviews/)

Melanie M.

Coach

> "The free version gives me plenty of options, including creating a custom PayPal.me link which makes sharing my business with others even easier. Whenever I've needed to reach out to customer support, the..."

[See full review](https://www.capterra.com/p/207944/PayPal/#Capterra___7129143)

VR

Verified Reviewer

Founder and Principal

> "In using the debit card, or if you use it as a bank account, it will sometimes randomly decline transactions (which can be super embarrassing), and even make transfers seem impossible because of another..."

[See full review](https://www.capterra.com/p/207944/PayPal/#Capterra___7145449)

AP

Ashley P.

Founder, Princial Consultant

> "PayPal is a reliable payment solution for businesses that need a convenient way to send payments, receive money, track transactions, and maintain organized financial records."

[See full review](https://www.capterra.com/p/207944/PayPal/#Capterra___7174661)

NAGESH B.

Sr Transaction Processing Officer

> "PayPal’s automated security systems are notoriously aggressive. If they detect a "spike" in your sales or a "suspicious" login, they can freeze your balance for 21 to 180 days."

[See full review](https://www.capterra.com/p/207944/PayPal/#Capterra___7089433)

EB

Emma B.

Financial Controller

> "We can easily track and audit all transactions and it integrates with our accounting software leading to quick and accurate reconciliation of accounts."

[See full review](https://www.capterra.com/p/207944/PayPal/#Capterra___7084769)

BZ

Briana Z.

Art Instructor

> "Accessing PayPal statements for PayPal Credit can be tricky- the bug is the page often won't load and the site encounters issues and error messages when trying to download statements."

[See full review](https://www.capterra.com/p/207944/PayPal/#Capterra___7166632)

JE

JoBeth E.

CEO

> "It allows me to send and receive money quickly, manage transactions in one place, and securely pay for goods and services without having to repeatedly enter financial information."

[See full review](https://www.capterra.com/p/207944/PayPal/#Capterra___7129494)

Deepeshkumar G.

Techno Functional Consultant

> "QR scanning facility is not available in my region and the international money transfer takes 24 hours hold in paypal account."

[See full review](https://www.capterra.com/p/207944/PayPal/#Capterra___7148059)

Sachin K.

Operations Manager

> "The ease of setup, broad integration support, and trusted reputation make it a practical option for freelancers, e-commerce businesses, and everyday users. While fees and occasional account review delays..."

[See full review](https://www.capterra.com/p/207944/PayPal/#Capterra___7148707)

Michelle C.

CEO

> "Some parts of PayPal can be confusing, especially when trying to understand fees, payment holds, invoices, prepaid cards, or why a payment method is not working the way expected."

[See full review](https://www.capterra.com/p/207944/PayPal/#Capterra___7179833)

CA

Christopher A.

Commercial Director

> "The convenience in terms of the invoicing processes is incredible, and our sales department can easily create and transmit professional payment requests to our foreign distributors of ceramics."

[See full review](https://www.capterra.com/p/207944/PayPal/#Capterra___7116491)

VR

Verified Reviewer

Software Engineer

> "In addition, customer support experiences may vary, and resolving account-related issues can sometimes take a long time. Although PayPal is widely trusted and convenient, these problems can create..."

[See full review](https://www.capterra.com/p/207944/PayPal/#Capterra___7146875)

Abdelrahman A.

Associate Software Developer

> "Whether I am handling payments for custom development projects or managing financial transactions for a retail e-commerce page, PayPal provides a secure and universally trusted platform."

[See full review](https://www.capterra.com/p/207944/PayPal/#Capterra___7105211)

Lucia C.

Owner

> "Just the identity verification - I use it to split bills with friends and family and it doesn't make sense that my transactions triggered the verification."

[See full review](https://www.capterra.com/p/207944/PayPal/#Capterra___7096789)

MK

MO K.

MD

> "PayPal is a solid, professional platform that makes sending and receiving payments very simple. While the fees are a bit high, the security and global acceptance make it worth using for my business..."

[See full review](https://www.capterra.com/p/207944/PayPal/#Capterra___7136550)

BB

Bruno B.

Creative

> "Limited Customization: Business tools, specifically in-app invoice customization and reporting, are described as dated or limited."

[See full review](https://www.capterra.com/p/207944/PayPal/#Capterra___7116070)

RC

Raul C.

Electrician

> "Great experience, I start using it to send or received money on the safetys way, after that paypal include the 4 payments program, that have been so usseful and succesful for me, have save my .. from many..."

[See full review](https://www.capterra.com/p/207944/PayPal/#Capterra___7075446)

KR

Kyle R.

Trainer

> "The fee structure can feel a bit steep compared to some bank transfer options. While it’s the price to pay for convenience, watching 2.99% + a fixed fee come off the top of every invoice stings a little..."

[See full review](https://www.capterra.com/p/207944/PayPal/#Capterra___7100159)

VR

Verified Reviewer

Software Engineer

> "It supports international transactions, making it very useful for freelancers, online businesses, and customers who buy products or services from different countries."

[See full review](https://www.capterra.com/p/207944/PayPal/#Capterra___7146875)

Rabindra K.

Network Security Administrator

> "The biggest drawbacks are the fees that add up quickly—especially the 3-4% currency conversion markup on international payments, the 1.75% instant transfer fee, and dispute charges for sellers."

[See full review](https://www.capterra.com/p/207944/PayPal/#Capterra___7055751)

NO

Nelson O.

Systems administrator

> "I can send money to friends, pay bills, split expenses, and shop online with just my email or phone number, and the app makes everything feel quick and straightforward."

[See full review](https://www.capterra.com/p/207944/PayPal/#Capterra___7116834)

NC

Nikki C.

permit technician

> "The main downsides of PayPal are the fees, especially for business transactions, and occasional holds on funds that can slow down cash flow."

[See full review](https://www.capterra.com/p/207944/PayPal/#Capterra___7139057)

Aman M.

Business Analyst

> "The things that I generally love most about the paypal payments ared depicted below 1)Easy International Transaction : This platforms helps me by accepting money across borders . And I can recieve money..."

[See full review](https://www.capterra.com/p/207944/PayPal/#Capterra___7078703)

SP

Susan P.

CEO-Owner

> "Even when I’m just making normal transactions, it can be frustrating if a payment gets flagged and my funds are temporarily frozen while verification is requested."

[See full review](https://www.capterra.com/p/207944/PayPal/#Capterra___7167844)

PP

Piyusha P.

Customer service

> "I also appreciate the invoicing capabilities, buyer and seller protection features, and seamless integration with online stores and marketplaces."

[See full review](https://www.capterra.com/p/207944/PayPal/#Capterra___7168831)

Tony U.

Co-Founder CMO

> "The main downside is that fees can build up over time, and when issues happen, refunds, disputes, or account reviews can sometimes feel slower than expected."

[See full review](https://www.capterra.com/p/207944/PayPal/#Capterra___7120000)

Daniel L.

Sales Startegist

> "My experience with PayPal started since 7 years ago when i was to start working as a freelancer and digital entrepreneur and getting my payments there with integrations of PayPal in platforms such Udemy..."

[See full review](https://www.capterra.com/p/207944/PayPal/#Capterra___7110405)

Tracie B.

Executive Director

> "The hold times of donations made through PayPal giving and fees associated with giving and purchases are hard on small businesses and small non-profits."

[See full review](https://www.capterra.com/p/207944/PayPal/#Capterra___7099192)

JS

Jocelyn S.

Veterinary Nurse and Client Care Representative

> "What I would love to see from Paypal in the future is offering an e commerce website building platform, where you can create your own stores to sell items, similar to shopify or squarespace."

[See full review](https://www.capterra.com/p/207944/PayPal/#Capterra___7082462)

VR

Verified Reviewer

Operations coordinator

> "I have also encountered occasional bugs and issues regarding the Data Management of transaction history, specifically when trying to export large date ranges for tax purposes."

[See full review](https://www.capterra.com/p/207944/PayPal/#Capterra___7100549)

Ilysse R.

Project Manager

> "PayPal is great for invoicing, connecting to WooCommerce and Shopify, and tracking transactions for my business"

[See full review](https://www.capterra.com/p/207944/PayPal/#Capterra___7094166)

VR

Verified Reviewer

Data Encoder

> "Additionally, the tendency to "freeze" accounts or hold funds for 21 days during sudden spikes in activity can be a major hurdle for small businesses."

[See full review](https://www.capterra.com/p/207944/PayPal/#Capterra___7124768)

KR

Kyle R.

Trainer

> "I love that I don't have to chase clients for payment; the system sends them reminders, and the "Pay Now" button makes it effortless for them to pay via card or their own PayPal balance."

[See full review](https://www.capterra.com/p/207944/PayPal/#Capterra___7100159)

AE

Amrin E.

Marketing Director

> "Occasionally, account reviews or verification requirements can slow down access to funds, which may be inconvenient for businesses that rely on quick cash flow."

[See full review](https://www.capterra.com/p/207944/PayPal/#Capterra___7161766)

NM

Nicole M.

Breeder

> "There are so many different options to use with PayPal, I like that I can connect it with my eBay account and make purchases and it also has the pay later feature."

[See full review](https://www.capterra.com/p/207944/PayPal/#Capterra___7155455)

MM

Mark M.

Owner

> "The fee structure of PayPal can be very high if you don't know how to properly use it, or if you need to convert funds from one currency to another, which it often prompts you to do."

[See full review](https://www.capterra.com/p/207944/PayPal/#Capterra___7120131)

YL

Yasmine L.

Esthetician

> "I like how large PayPal has expanded, it feels like they were originally a payment processor a way to send funds, now I love how they have payment plan options, large loans, and they are available to use..."

[See full review](https://www.capterra.com/p/207944/PayPal/#Capterra___7132237)

ET

Eldho T.

battery test tecnication

> "Funds can be held for up to 180 days if a "permanent limitation" is placed, which can be devastating for small business cash flow"

[See full review](https://www.capterra.com/p/207944/PayPal/#Capterra___7129999)

Mai M.

Managing Director

> "The ease of linking your various accounts ands cards allows our clients to make payments without exposing personal financial details with us."

[See full review](https://www.capterra.com/p/207944/PayPal/#Capterra___7120918)

BG

Blair G.

CEO

> "PayPal has a high fee structure per transaction that can deter a business from using it as part of their payment structure."

[See full review](https://www.capterra.com/p/207944/PayPal/#Capterra___7103100)

SP

Susan P.

CEO-Owner

> "What I like most about PayPal is how it reduces friction in everyday payments. Once my account is set up, I don’t have to repeatedly pull out my card or retype long billing details."

[See full review](https://www.capterra.com/p/207944/PayPal/#Capterra___7167844)

EA

Estrella A.

Software Engineer

> "Their customer support chat is often unhelpful, and resolving account bugs or payment issues feels impossible with their automated messaging."

[See full review](https://www.capterra.com/p/207944/PayPal/#Capterra___7180023)

HA

Heatherly A.

Dance Instructor

> "I also like that after I have received payment for services, that I have a Paypal Debit card that I can use and receive rewards for using that gift card."

[See full review](https://www.capterra.com/p/207944/PayPal/#Capterra___7095119)

Amber L.

Owner

> "When PayPal acquired Zettle, a payment system I used for vendor events, it made the hardware I was using obsolete and I had to purchase new card readers."

[See full review](https://www.capterra.com/p/207944/PayPal/#Capterra___6871539)

EB

Emma B.

Financial Controller

> "I recently used their customer support to help set up bulk payments which worked well for a project we were working on, and offered good value for money, making it a cheaper option than going through a..."

[See full review](https://www.capterra.com/p/207944/PayPal/#Capterra___7084769)

VR

Verified Reviewer

Head of HR

> "I stopped using it in Brazil because Pix is a way better alternative, and stopped using it outside of Brazil because everything has to be converted to BRL, with prohibitive fees for currency exchange."

[See full review](https://www.capterra.com/p/207944/PayPal/#Capterra___7098220)

AA

Abdalmeged A.

It engineer

> "Transaction history and invoicing tools are well-organized, making expense tracking straightforward for both personal and business use."

[See full review](https://www.capterra.com/p/207944/PayPal/#Capterra___7154507)

Valery C.

Digital Philanthropy Officer

> "Sometimes it is buggy with payments if you attach gift cards, and it becomes annoying to deal with since payments seems to go through but then don’t."

[See full review](https://www.capterra.com/p/207944/PayPal/#Capterra___7177151)

Yuriy Y.

Owner

> "It provided a secure, widely accepted platform for online payments and cross-border transactions, reducing friction and increasing confidence in everyday financial interactions."

[See full review](https://www.capterra.com/p/207944/PayPal/#Capterra___7072314)

VR

Verified Reviewer

Teacher

> "Also, sometimes the customer support takes a bit longer to resolve account holds or verification issues, which can delay urgent payments."

[See full review](https://www.capterra.com/p/207944/PayPal/#Capterra___7159479)

LL

Lois L.

Office Manager

> "Online businesses may vy for my purchases but I always select companies that use Paypal because I've learned to trust them. When a company uses PayPal they are using a company that cares about the..."

[See full review](https://www.capterra.com/p/207944/PayPal/#Capterra___7070741)

VR

Verified Reviewer

Operations coordinator

> "The most significant issue is the Customer Support, which relies too heavily on automated systems that struggle with nuanced problems."

[See full review](https://www.capterra.com/p/207944/PayPal/#Capterra___7100549)

JS

Jocelyn S.

Veterinary Nurse and Client Care Representative

> "However I have now branched out and use it for my own hobby art sales too; still for the security but from a seller's perspective too! If I have ever had a problem that can't be resolved with a buyer or..."

[See full review](https://www.capterra.com/p/207944/PayPal/#Capterra___7082462)

VR

Verified Reviewer

Software Engineer

> "Users may face extra charges for currency conversion, cross-border transactions, or receiving payments, which can reduce overall earnings."

[See full review](https://www.capterra.com/p/207944/PayPal/#Capterra___7146875)

ET

Elena T.

CMO ecommerce

> "I personally like that you can easily create a business account in different currencies to create invoices, and it's super easy to integrate with WooCommerce or any other e-commerce platform."

[See full review](https://www.capterra.com/p/207944/PayPal/#Capterra___7165284)

AC

Aldophe C.

Student

> "Also,the reporting and expense management features are quite basic and may not be sufficient for more advanced business needs."

[See full review](https://www.capterra.com/p/207944/PayPal/#Capterra___7086748)

NAGESH B.

Sr Transaction Processing Officer

> "The most loved feature is that you never have to share your credit card or bank details with a merchant. When you check out, you only log into PayPal."

[See full review](https://www.capterra.com/p/207944/PayPal/#Capterra___7089433)

Jennifer H.

Manager

> "However, higher fees, occasional account holds, and some integration cleanup with QuickBooks Online can be drawbacks."

[See full review](https://www.capterra.com/p/207944/PayPal/#Capterra___7142902)

ET

Eldho T.

battery test tecnication

> "The materials used and how well the item holds up over time. How effectively the product fulfills its intended purpose compared to its advertising. How intuitive and aesthetically pleasing the product is..."

[See full review](https://www.capterra.com/p/207944/PayPal/#Capterra___7129999)

VR

Verified Reviewer

Founder

> "I understand the need for fraud prevention, but the way funds were held and limits were applied felt excessive given that we were already an established ecommerce business."

[See full review](https://www.capterra.com/p/207944/PayPal/#Capterra___7154220)

Alexis L.

Owner

> "I enjoy the ability to invoice from the app effectively and for my customers to get it and submit payment immediately."

[See full review](https://www.capterra.com/p/207944/PayPal/#Capterra___7139239)

CH

Charlie H.

Footballer

> "One of the issues about PayPal is the high transaction fees with poor conversion rates in some currencies."

[See full review](https://www.capterra.com/p/207944/PayPal/#Capterra___7087012)

VR

Verified Reviewer

Ecommerce Managaer

> "Gave us a low cost option to take payments over the phone and also is a secondary payment processor we use for our website. "

[See full review](https://www.capterra.com/p/207944/PayPal/#Capterra___7091349)

VR

Verified Reviewer

CEO

> "In some cases, account limitations or holds on funds may occur without clear or timely communication, which can be frustrating."

[See full review](https://www.capterra.com/p/207944/PayPal/#Capterra___7134942)

PP

Piyusha P.

Customer service

> "The user interface is intuitive, making payments, refunds, and account management simple even for non-technical users."

[See full review](https://www.capterra.com/p/207944/PayPal/#Capterra___7168831)

Alex M.

CEO

> "The fees for receiving payments via credit card can add up, and customer support can sometimes be slow to resolve disputes."

[See full review](https://www.capterra.com/p/207944/PayPal/#Capterra___7177532)

ClJ

Céline J.

Social Media Manager

> "The integration of Paypal with our website was easy and fast, it allowed us to make our different transaction and line with our partners in full freedom and full security."

[See full review](https://www.capterra.com/p/207944/PayPal/#Capterra___6870906)

RR

Rhonda R.

Administrator

> "It has too many items that it charges for, too many ways they try to take from users, and too little customer support."

[See full review](https://www.capterra.com/p/207944/PayPal/#Capterra___7166187)

RS

Radha S.

Legal Assistant

> "I appreciate how easy it is to send and receive money, link multiple payment methods, and keep clear records of past transactions, which is especially helpful for online purchases and occasional transfers."

[See full review](https://www.capterra.com/p/207944/PayPal/#Capterra___7121765)

VR

Verified Reviewer

Admin

> "Bugs and Issues: Occasional app glitches like delayed notifications or login issues can disrupt the experience."

[See full review](https://www.capterra.com/p/207944/PayPal/#Capterra___7126777)

FC

Fujimory C.

Founder

> "PayPal offers seamless transactions and it is a safe platform to do transactions with. If you are sending or receiving money you should feel safe with PayPal because they make sure you transactions are..."

[See full review](https://www.capterra.com/p/207944/PayPal/#Capterra___6881380)

VR

Verified Reviewer

Owner

> "Occasionally they have frozen up my account and held my funds without warning demanding more information from me about my business that I've already provided to them."

[See full review](https://www.capterra.com/p/207944/PayPal/#Capterra___7082755)

SM

Steve M.

Instructor

> "We needed an easy way to take credit card payments and electronic transactions for our small operation- 4 main payments times per year so PayPal has been a great tool for that."

[See full review](https://www.capterra.com/p/207944/PayPal/#Capterra___6851880)

NHH

Nguyen H. H.

Deputy Service Manager

> "The customer support response times are not consistent and the customer may not be able to get a response when needed."

[See full review](https://www.capterra.com/p/207944/PayPal/#Capterra___7163565)

JP

John P.

Transport Broker

> "Sending payments instantly via the mobile application will make sure that I never make a driver wait, even during weekends."

[See full review](https://www.capterra.com/p/207944/PayPal/#Capterra___7076423)

VR

Verified Reviewer

Software Engineer

> "PayPal is that its transaction fees can sometimes be high, especially for small businesses, freelancers, and international payments."

[See full review](https://www.capterra.com/p/207944/PayPal/#Capterra___7146875)

VR

Verified Reviewer

Sales Lead

> "The features for expense and payment tracking and managing that this system provides me with have saved me a lot of effort."

[See full review](https://www.capterra.com/p/207944/PayPal/#Capterra___7077204)

AA

Anis A.

Software developer

> "PayPal provides a useful pay in 4 options but has no actual customer service for solutions regarding the program."

[See full review](https://www.capterra.com/p/207944/PayPal/#Capterra___7116929)

VR

Verified Reviewer

Accessories Designer

> "PayPal sorted this issue out for me immediately, and when the business did eventually contact me and resolve the issue, PayPal took it from there as well, making my part in the matter very limited and..."

[See full review](https://www.capterra.com/p/207944/PayPal/#Capterra___7174250)

PS

Peter S.

Backend Developer

> "My account has once be hold for like 21days, I dislike how they freeze account and also the high transaction fees"

[See full review](https://www.capterra.com/p/207944/PayPal/#Capterra___7117323)

[View Reviews](https://www.capterra.com/p/207944/PayPal/reviews/)

## User interface

[Razorpay](https://www.capterra.com/p/179263/Razorpay/)

3.59 (114)

[PayPal](https://www.capterra.com/p/207944/PayPal/)

4.65 (26,504)

## Connect with a Capterra advisor for a free 15-minute consultation

Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs.

### Features

Do these products fit your needs?

Prioritize real-user-identified key features according to your needs to find your best fit.

\--% Fit

vs

\--% Fit

ACH Payment Processing

207

Important

Activity Dashboard

150

Important

AI Copilot

120

Important

Razorpay

9/37

-   ACH Payment Processing
-   Activity Dashboard
-   AI Copilot
-   Alerts/Notifications
-   API
-   Billing & Invoicing
-   Cryptocurrency Processing
-   Customizable Branding
-   Data Import/Export
-   Data Security
-   Debit/Credit Card Processing
-   Digital Wallet Payments
-   eCommerce Integration
-   Electronic Signature
-   Expense Tracking
-   Generative AI
-   In-Person Payments
-   Loyalty Program
-   Mobile Payments
-   Multi-Currency
-   Multiple Payment Options
-   Online Payments
-   Partial Payments
-   Payment Fraud Prevention
-   Payment Gateway Integration
-   Payment Links
-   Payment Reconciliation
-   PCI Compliance
-   Point of Sale (POS) Integration
-   Real-Time Data
-   Receipt Management
-   Recurring/Subscription Billing
-   Reporting/Analytics
-   Search/Filter
-   Self Service Portal
-   Status Tracking
-   Transaction Monitoring

[See all features](https://www.capterra.com/p/179263/Razorpay/#features)

PayPal

Top features

28/37

-   ACH Payment Processing
-   Activity Dashboard
-   AI Copilot
-   Alerts/Notifications
-   API
-   Billing & Invoicing
-   Cryptocurrency Processing
-   Customizable Branding
-   Data Import/Export
-   Data Security
-   Debit/Credit Card Processing
-   Digital Wallet Payments
-   eCommerce Integration
-   Electronic Signature
-   Expense Tracking
-   Generative AI
-   In-Person Payments
-   Loyalty Program
-   Mobile Payments
-   Multi-Currency
-   Multiple Payment Options
-   Online Payments
-   Partial Payments
-   Payment Fraud Prevention
-   Payment Gateway Integration
-   Payment Links
-   Payment Reconciliation
-   PCI Compliance
-   Point of Sale (POS) Integration
-   Real-Time Data
-   Receipt Management
-   Recurring/Subscription Billing
-   Reporting/Analytics
-   Search/Filter
-   Self Service Portal
-   Status Tracking
-   Transaction Monitoring

[See all features](https://www.capterra.com/p/207944/PayPal/#features)

### Recognition

No recognitions have been awarded to Razorpay

PayPal is recognized as a top-rated tool in 4 Capterra Shortlist reports

### Deployment & support

Razorpay

Deployment

-   Cloud, SaaS, Web-Based
-   Desktop Mac
-   Desktop Windows
-   Desktop Linux
-   On-Premise Windows
-   On-Premise Linux
-   Desktop Chromebook
-   Mobile Android
-   Mobile iPhone
-   Mobile iPad

Support

-   Email/Help Desk
-   FAQs/Forum
-   Knowledge Base
-   Phone Support
-   24/7 (Live rep)
-   Chat

Training

-   In Person
-   Live Online
-   Webinars
-   Documentation
-   Videos

PayPal

Deployment

-   Cloud, SaaS, Web-Based
-   Desktop Mac
-   Desktop Windows
-   Desktop Linux
-   On-Premise Windows
-   On-Premise Linux
-   Desktop Chromebook
-   Mobile Android
-   Mobile iPhone
-   Mobile iPad

Support

-   Email/Help Desk
-   FAQs/Forum
-   Knowledge Base
-   Phone Support
-   24/7 (Live rep)
-   Chat

Training

-   In Person
-   Live Online
-   Webinars
-   Documentation
-   Videos

### Company Details

Razorpay

-   By Razorpay
-   Located in India
-   Founded in 2014

PayPal

-   By PayPal
-   Located in United States
-   Founded in 1998

## Popular Comparisons

[Razorpay](https://www.capterra.com/p/179263/Razorpay/)[3.59 (114)](https://www.capterra.com/p/179263/Razorpay/reviews/)

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4.6

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[PayPal](https://www.capterra.com/p/207944/PayPal/)[4.65 (26,504)](https://www.capterra.com/p/207944/PayPal/reviews/)

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4.6

Features

4.5

4.6

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[Razorpay](https://www.capterra.com/p/179263/Razorpay/)[3.59 (114)](https://www.capterra.com/p/179263/Razorpay/reviews/)

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[Stripe](https://www.capterra.com/p/123889/Stripe/)[4.60 (3,354)](https://www.capterra.com/p/123889/Stripe/reviews/)

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Contact vendor for pricing

3.8

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4.5

3.8

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[View full comparison](https://www.capterra.com/compare/123889-179263/Stripe-vs-Razorpay)

[PayPal](https://www.capterra.com/p/207944/PayPal/)[4.65 (26,504)](https://www.capterra.com/p/207944/PayPal/reviews/)

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$0.29

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$0/month

4.6

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4.5

4.6

Ease of Use

4.7

[View full comparison](https://www.capterra.com/compare/207944-275802/PayPal-vs-Square-Point-of-Sale)

[Razorpay](https://www.capterra.com/p/179263/Razorpay/)[3.59 (114)](https://www.capterra.com/p/179263/Razorpay/reviews/)

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3.8

Features

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Ease of Use

4.7

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[PayPal](https://www.capterra.com/p/207944/PayPal/)[4.65 (26,504)](https://www.capterra.com/p/207944/PayPal/reviews/)

vs

[QuickBooks Online](https://www.capterra.com/p/190778/QuickBooks-Online/)[4.34 (8,475)](https://www.capterra.com/p/190778/QuickBooks-Online/reviews/)

$0.29

Price

$38/month

4.6

Features

4.3

4.6

Ease of Use

4.2

[View full comparison](https://www.capterra.com/compare/190778-207944/QuickBooks-Online-vs-PayPal)

[Razorpay](https://www.capterra.com/p/179263/Razorpay/)[3.59 (114)](https://www.capterra.com/p/179263/Razorpay/reviews/)

vs

[QuickBooks Online](https://www.capterra.com/p/190778/QuickBooks-Online/)[4.34 (8,475)](https://www.capterra.com/p/190778/QuickBooks-Online/reviews/)

Contact vendor for pricing

Price

$38/month

3.8

Features

4.3

3.8

Ease of Use

4.2

[View full comparison](https://www.capterra.com/compare/179263-190778/Razorpay-vs-QuickBooks-Online)

[PayPal](https://www.capterra.com/p/207944/PayPal/)[4.65 (26,504)](https://www.capterra.com/p/207944/PayPal/reviews/)

vs

[NetSuite](https://www.capterra.com/p/135757/NetSuite/)[4.23 (2,052)](https://www.capterra.com/p/135757/NetSuite/reviews/)

$0.29

Price

Contact vendor for pricing

4.6

Features

4.2

4.6

Ease of Use

4.0

[View full comparison](https://www.capterra.com/compare/135757-207944/NetSuite-vs-PayPal)

[Razorpay](https://www.capterra.com/p/179263/Razorpay/)[3.59 (114)](https://www.capterra.com/p/179263/Razorpay/reviews/)

vs

[Wave](https://www.capterra.com/p/178021/Wave-Apps/)[4.38 (1,726)](https://www.capterra.com/p/178021/Wave-Apps/reviews/)

Contact vendor for pricing

Price

$19/month

3.8

Features

4.2

3.8

Ease of Use

4.5

[View full comparison](https://www.capterra.com/compare/178021-179263/Wave-Apps-vs-Razorpay)

[PayPal](https://www.capterra.com/p/207944/PayPal/)[4.65 (26,504)](https://www.capterra.com/p/207944/PayPal/reviews/)

vs

[Epos Now](https://www.capterra.com/p/152638/Epos-Now/)[3.77 (726)](https://www.capterra.com/p/152638/Epos-Now/reviews/)

$0.29

Price

$349one time

4.6

Features

3.8

4.6

Ease of Use

3.8

[View full comparison](https://www.capterra.com/compare/152638-207944/Epos-Now-vs-PayPal)

[Razorpay](https://www.capterra.com/p/179263/Razorpay/)[3.59 (114)](https://www.capterra.com/p/179263/Razorpay/reviews/)

vs

[NetSuite](https://www.capterra.com/p/135757/NetSuite/)[4.23 (2,052)](https://www.capterra.com/p/135757/NetSuite/reviews/)

Contact vendor for pricing

Price

Contact vendor for pricing

3.8

Features

4.2

3.8

Ease of Use

4.0

[View full comparison](https://www.capterra.com/compare/135757-179263/NetSuite-vs-Razorpay)

[PayPal](https://www.capterra.com/p/207944/PayPal/)[4.65 (26,504)](https://www.capterra.com/p/207944/PayPal/reviews/)

vs

[Stax](https://www.capterra.com/p/157492/Fattmerchant-Payments-Online/)[4.16 (142)](https://www.capterra.com/p/157492/Fattmerchant-Payments-Online/reviews/)

$0.29

Price

$99/month

4.6

Features

4.2

4.6

Ease of Use

4.3

[View full comparison](https://www.capterra.com/compare/157492-207944/Fattmerchant-Payments-Online-vs-PayPal)