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All Enterprises - large, mid & small sized are our potential customers. Several enterprises which have a sizeable IT department running Windows/Mac/ Linux machines are happy using Patch Manager Plus
Large and medium sized enterprises as well as 'born in the cloud' companies in industries such as SaaS, FinTech, retail, internet, media, ad tech, and cloud.
Overall experience has been good. I am pleased with the interface and the ease in which you can learn the tool.
Sometimes the updates come out a day after patch Tuesday. Sometimes updates fail to deploy with weird error readings that's not very detailed.
Easy to use and implement, customer services are great, very helpful, Knowledge base is excellent.
Sometimes patches fail to install without much of an explanation. Some error codes are given but typically took investigation.
Overall I would highly recommend the product for patch management, which can be used in both domain and workgroup environments. It offers good value for money, for the amount of time saved.
The agent installation on end user computers is a bit confusing.
Easy to configure, good visibility of vulnerabilities from supported applications across our estate.
The configuration and installation of the agent is a bit difficult.
Support - Wonderful support and leadership team that cares about their customers. Open API - Rich and open API that allows you to extend and build on top of the product.
The only dislikes of Orca that I have emphasized to their support team is around vulnerability management reporting and navigation within the tool.
Ontop of being a great product, their support has been outstanding in answering all of our questions, fixing bugs, and expediting our open cases.
Without it, we wouldn't have been able to triage log4j, see malware in our environments, investigate vulnerable cloud instances, and a range of other basic but tricky cloud problems.
The Orca UI is clean and provides a good overview, the alerts are relevant, and the export functionality is very useful.
It would also be useful if older alerts were automatically dismissed after a while when the vulnerability is no longer detected.
Very innovative and responsive team, enjoy working with them to improve the product.
Lack of on-prem/legacy scanning is a real bummer.
ManageEngine Patch Manager Plus
Orca Security
ManageEngine Patch Manager Plus
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Orca Security
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