--- title: "MaintainX Software Pricing, Alternatives & More 2026 | Capterra" description: "With the help of Capterra, learn about MaintainX Software - reviews, pricing plans, popular comparisons to other Maintenance Management products and more." source_url: "https://www.capterra.com/p/179296/GetMaintainx/" page_type: "product" language: "en" --- # MaintainX Software Review 2026: Features, Integrations, Pros & Cons Last updated on September 24, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[FAQs](#faqs)[Users](#users)[Pros and Cons](#pros-cons)[Features](#features)[Pricing](#pricing)[Integrations](#integrations)[Support](#support)[Reviews](#reviews) MaintainX ## What is MaintainX? MaintainX, Inc. is an Autodesk company extending the Autodesk Operations Solutions vision to connect design, make, and operate. MaintainX is the leading maintenance and work execution software, designed specifically for industrial and frontline teams. We help companies streamline maintenance operations, improve asset management, and empower workers—all while delivering insights that can improve the bottom line. We’re proud to serve some of the world’s largest brands, including Duracell, AB InBev, Univar, Cintas, McDonalds, Titan America, and many more. ## What is MaintainX used for? [Maintenance Management](https://www.capterra.com/maintenance-management-software/)[Work Order](https://www.capterra.com/work-order-software/)[Preventive Maintenance](https://www.capterra.com/preventive-maintenance-software/) Recognitions Shortlist Best ease of use Overall rating Based on 1,068 user reviews Reviews sentiment Positive 98% Neutral 1% Negative 0% Pros & cons Streamlined setup and usability Enhanced team coordination tools Occasional glitches and connectivity problems Starting price $25 Per User, Per Month Free trial available Capterra Shortlist charts the highest-rated and most popular products... - CMMS / 2026 - Facility Management / 2026 - Fixed Asset Management / 2026 - Fleet Maintenance / 2026 - Maintenance Management / 2026 - Preventive Maintenance / 2026 - Work Order / 2026 - Asset Tracking / 2025 - Building Maintenance / 2025 - Inspection / 2025 Our "Best of" badge program showcases products with the highest ratings... - Asset Tracking / 2026 - Building Maintenance / 2026 - Business Process Management / 2026 - CMMS / 2026 - EAM / 2026 - Fixed Asset Management / 2026 - Forms Automation / 2026 - GIS / 2026 - School Facilities Management / 2026 - Work Order / 2026 - Workflow Management / 2026 Our "Best of" badge program showcases products with the highest ratings... ## MaintainX alternatives Highest Rated [4.9 (118)](https://www.capterra.com/p/90092/eWorkOrders-CMMS/reviews/) Starting price $45.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 100% of reviewers rated it above 4 stars [4.6 (1,486)](https://www.capterra.com/p/127994/Jobber/reviews/) Starting price $39.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 93% of reviewers rated it above 4 stars [Fracttal One](https://www.capterra.com/p/159911/Fracttal/) [4.6 (1,785)](https://www.capterra.com/p/159911/Fracttal/reviews/) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 96% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/159911/Fracttal/) [Limble](https://www.capterra.com/p/162600/Limble-CMMS/) [4.8 (757)](https://www.capterra.com/p/162600/Limble-CMMS/reviews/) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 99% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/162600/Limble-CMMS/) [View all alternatives](https://www.capterra.com/p/179296/GetMaintainx/alternatives/) ## FAQs about MaintainX Overview ### What problems does MaintainX solve? MaintainX solves scattered work orders, missed maintenance, poor asset visibility, and back-and-forth status chasing by centralizing requests, schedules, photos, procedures, and service history in one mobile-friendly system. Maintenance teams, facilities managers, field technicians, and multi-site operations leaders use it to improve accountability, response times, preventive maintenance planning, and cross-team coordination. Answer based on 591 reviews Overview ### Which roles and teams benefit most from MaintainX? MaintainX is most used by maintenance managers, supervisors, technicians, and planners who need to assign work orders, track preventive maintenance, and document repairs. Facilities, property, and operations leaders use it to manage assets, inspections, and team coordination, while owners and executives rely on reporting to improve uptime, accountability, and operational visibility. Answer based on 1062 reviews Overview ### What company size and industries is MaintainX built for? MaintainX is built primarily for small businesses, which make up 68% of reviewers, and it most often serves Facilities Services at 6%. It is used across manufacturing plants, food and beverage facilities, chemical, automotive, distribution, oil and gas, and mining operations, with additional adoption in Construction and Hospitality at 5% each. Answer based on 1062 reviews Features and Usability ### What are the key features of MaintainX? MaintainX includes core maintenance management features like work order management, preventive maintenance scheduling, and asset tracking, plus differentiators such as mobile access, team collaboration through comments and photos, and reporting dashboards. Reviewers also highlight customizable checklists and inspection forms for documenting procedures, service history, and real-time task status. Answer based on 343 reviews Pricing ### How much does it cost and what fees or limitations are included? MaintainX starts at $25/user/month for Essential, or $20 on annual billing; Premium costs 75 per user monthly, or 65 annually. A free version and free trial are available. Reviewers call the entry price easy to justify, but note per-seat costs add up and some features sit in higher tiers. Answer based on 144 reviews Integrations ### Which third-party tools and platforms does MaintainX integrate with? MaintainX integrates with Microsoft Excel, Google Sheets, Microsoft Power BI, Slack, and Google Chat, with reviewer mentions also covering QuickBooks and SAP S/4HANA Cloud. From the official catalog, it also connects to Jira, Salesforce Platform, Dynamics 365, Gmail, and Microsoft Outlook, for over 20 integrations. Answer based on 87 reviews Getting Started and Support ### How easy is it to onboard and train a team on MaintainX? MaintainX is generally quick to onboard for technicians and other end users, who often learn the mobile app and work orders with minimal training. It offers in-person training, live online sessions, webinars, documentation, and videos. Admins and teams setting up dashboards, imports, or company-wide rollouts usually need more guided training and time. Answer based on 96 reviews Getting Started and Support ### What customer support options does MaintainX offer, and how do users rate the experience? MaintainX offers email/help desk, FAQ/forum, knowledge base, phone support, 24/7 live representatives, and chat. Users generally describe support as fast, helpful, and easy to reach, with strong onboarding and practical troubleshooting. A few report occasional delays, uneven representative expertise, and slower progress on some feature requests or complex changes. Answer based on 244 reviews Security ### How does MaintainX handle data security and access control? MaintainX uses SSO for secure sign-in and offers a two-step login by text or email on desktop. Reviewers also value the platform’s centralized records and traceability. However, access control is a common limitation: permissions can feel too broad, with limited role customization between full users, admins, and plan tiers. Answer based on 19 reviews ## Who uses MaintainX? Based on Capterra reviews from the past year Talk to a software expert to get a free software list tailored to your business needs ## Pros and Cons Streamlined setup and usability 97% positive reviews out of 213 Most reviewers indicate ease of use enables quick onboarding, minimal training, and efficient daily operations. Joe R. Corporate Systems Specialist, 201 - 500 employees. "Maintain X has been a game changer for our organization, proving to be an incredibly user-friendly CMMS software." Occasional glitches and connectivity problems 45% negative reviews out of 83 Some reviewers report intermittent bugs, syncing delays, and challenges with Wi-Fi or device compatibility. Craig C. Maintenance Planner - Scheduler, 51 - 200 employees. "There have been occasions where we have been doing something a certain way and then all of a sudden that way doesnt work anymore or a button is missing. " Enhanced team coordination tools 96% positive reviews out of 129 Most reviewers find team collaboration features improve communication, task management, and overall organizational workflow. Jake C. Shop Supervisor, 11 - 50 employees. "I love the way i can manage work orders and that my team get live time interactions with what is happen at the plant." Intuitive and accessible interface 97% positive reviews out of 78 Most reviewers describe the user interface as clear, modern, and easy to navigate across devices. Don S. Maintenance manager, 51 - 200 employees. "Cross platform usability has greatly helped people who are accustomed to one style or another." ## Features AI summary Based on 5,476 Maintenance Management reviews Capterra data shows that buyers of Maintenance Management rank the following features as their top priorities: - **Work Order Management** (**46%** of reviewers rated this feature as critical) - **Preventive Maintenance** (**48%**) - **Service History** (**35%**) MaintainX supports all three of the features reviewers rate most highly: **Work Order Management**, **Preventive Maintenance**, and **Service History**. Together, these capabilities help businesses keep maintenance tasks organized, reduce unplanned downtime through scheduled upkeep, and maintain complete equipment records, allowing teams to make faster service decisions and manage asset performance more effectively. Preventive Maintenance 4.8 (547) 85.19% of 547 reviewers that rated this feature as important or highly important MaintainX offers robust preventive maintenance scheduling, automatic reminders, and recurring work orders. Users think it helps reduce downtime, ensures compliance, and streamlines PM tracking, with many valuing the customizable procedures and automated work order generation. Service History 4.7 (193) 83.42% of 193 reviewers that rated this feature as important or highly important Track work performed and resources used for past customers, sites, or assets Mobile Access 4.8 (575) 86.61% of 575 reviewers that rated this feature as important or highly important With this capability, you can manage work orders, update tasks, and communicate from anywhere using your mobile device. Reviewers appreciate the real-time updates, photo uploads, and ease of use, though some mention occasional app slowdowns or connectivity issues in low-signal areas. Asset Tracking 4.6 (307) 83.06% of 307 reviewers that rated this feature as important or highly important You can track equipment location, status, and maintenance history with this aspect. Reviewers indicate it brings visibility to assets, simplifies compliance, and helps identify trends, with many finding it valuable for inventory, cost tracking, and associating work orders with specific assets. Scheduling 4.5 (177) 68.36% of 177 reviewers that rated this feature as important or highly important Plan availability and assign specific time slots for tasks and resources Work Order Management 4.8 (574) 89.02% of 574 reviewers that rated this feature as important or highly important It gives you centralized control to create, assign, and track work orders efficiently. Reviewers appreciate the ability to prioritize, automate, and monitor progress in real time, though some mention filtering and sorting could be improved for completed or recurring orders. MaintainX 217 features Define levels of authorization for access to specific files or systems Integrate with a third-party accounting system Dashboard to view the status of ongoing processes, identify current incidents and track past activities Track and document all activities across devices, networks, and other systems A virtual assistant that uses AI to pursue goals and complete tasks on behalf of users Uses AI to condense large amounts of text, audio, or video data into a coherent form Allows users to generate text based on a text prompt. Condenses long documents or text into a brief summary. Software program that continuously adjusts its behavior based on observed data Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges Application programming interface that allows for integration with other systems/databases Connect with existing systems via API. Manage various aspects of appointments including booking, rescheduling, canceling Create approval workflows to streamline the approval of work order or material purchase requests. Manage the process of evaluating documents or requests submitted for approval Manage adding fixed assets to proposed budgets Organize assets into folders and subfolders or tag assets based on a custom file hierarchy Bundle equipment together to rapidly perform actions across multiple assets Manage assets throughout their lifecycle to optimize profit Manage, prioritize and plan for capital expenses Define infrastructure assets and associated assets such as gates or footpaths Create a list of all the assets owed by a company. You can track equipment location, status, and maintenance history with this aspect. Reviewers indicate it brings visibility to assets, simplifies compliance, and helps identify trends, with many finding it valuable for inventory, cost tracking, and associating work orders with specific assets. Manage different types of infrastrucrue assets such as linear assets and public spaces Calculate the value of assets at each stage of their lifecycle. Plan, schedule, and execute organization's accounts and assets to ensure compliance with policies and laws A record of all activities within the system, including user access, changes made, etc. Automatically populating fields or sections within a form Automatically create schedules based on business needs or employee availability and qualifications Allows users to attach barcode and/or signature data within a report. Scan barcodes to ensure accurate pricing and label tracking Identify and track items using barcode tags or RFID (radio-frequency identification) tags Create, manage, and send invoices or bills to customers Helps automate and manage information, tasks, and procedures by establishing routines and patterns associated with processes Define and maintain business rules that determine workflow capabilities and criteria Track and manage schedules and meetings via an integrated calendar Schedule the calibration of instrumentation and maintenance requirements AI-based platform which conducts a conversation via auditory or textual methods Track the status of assets and whether they're checked in or out An itemized to do list that can be edited as tasks are completed Ensure all properties are adhering to government and legal codes Provides a channel for team members to share AI models, media files, communicate, and work together Leave comments and notes on documents for others to view Designed to serve commercial properties Manage and track all internal and external communication conducted via calls, email, text, or chat Track and manage adherence to policies for any service, product, process, or supplier Track and report regulatory data to either internal management or external stakeholders Define and implement maintenance schdules based on real ime data and precitive analysis. Capability of a software or system to make decisions and perform actions based on specified conditions Configure existing workflows to meet your organization's needs Centralized database of stakeholders and their contact information such as names, address, phone number etc. Track, store, and access client contracts or licenses Specialized for general contractors/sub-contractors (those who conduct work on a contract basis) Ability to review supplier contracts and identify critical requirements or potential risks. Allows users to perform corrective maintenance activities. Investigate and take action at root cause or error in processes to prevent recurring issues Process to track, record, and analyze expenses that occurred over the entire duration of a given project Analyze overall costs for vehicle maintenance, fuel consumption and mileage Works across multiple software systems or databases A collection of customer information such as contact details, demographics, previous interactions, etc. Add customized logos and colors to align with company branding Alter the layout and content of dashboards Customize data fields to support various needs and use cases Customize contracts and forms to collect specific information Alter the layout and content of reports Pre-designed layouts that can be customized to match preferences and requirements Import, collect, and capture data from multiple sources Import and export data to and from software applications Protect sensitive data for digital privacy Compile data from across all systems so that users can view relevant information easily. Graphical representation of data Track and manage the decline in value of assets and plan for improvements Electronic signing method that validates the authenticity and integrity of a digital document Custom forms to streamline repetitious aspects of a document Store, manage, and track all electronic documents in a centralized location Store and organize documents in a centralized system Track unplanned equipment or network failures Assemble applications and processes by dragging over and arranging pre-built components Allows users to create forms with branching logic without any code. Digitally sign online documents Allows users to access built-in work instructions. Access historical records of equipment performance statistics and generate new reports using equipment data to identify underlying equipment issues. Manage procedures that ensure organizational equipment remains in working condition Monitor and maintain equipment used to manufacture and deploy products and services, and to reallocate assets where needed Track the location of specific equipment at all times Manage and track high-value assets including office equipment, furniture & more Manage the maintenance of building facilities Schedule facilities, such as athletic fields, venues, and convention centers based on their availability Track and store information regarding failed inspections Centralized database to track details of fixed assets such as depreciation and maintenance scheduling/history Specifically for mechanical devices such as vehicles, factory equipment, and tools that include ductwork Designed to be used by kindergarten, primary, middle, and senior secondary schools. Automate repetitive tasks such as filling out information or creating certain types of forms Create and design new forms from scratch using templates and design tools, or scan and convert existing forms into the system Store, manage and track all forms in a centralized location Search for specific words or phrases within a document or database Use AI to generate content in the form of text, images, videos, etc. Records GPS and time data points in reports. Create, design and modify the flow and processes of tasks in a project Information, data and reports that are being tracked over time Review data from past periods to reveal recurring tendencies Tracks all transactions, from issuing invoices to payment reminders to receiving payment Provides built-in image and video recording capabilities. Process images and automatically scan for data Manage and track all disruptions and incidents Create checklists and to-do lists that can be marked during inspection Track and manage inspections for worksites, vehicles, and/or equipment to remain compliant with industry standards Define and implement workflows for inspections, including rules for escalations and notifications. Ability for the product to integrate with software to view and utilize contact and account buyer intent data (i.e. CRM software, marketing automation software, account- based marketing software, etc.) Monitor product stock levels Track and manage inventory levels to maintain proper supply Track and monitor inventory items, such as raw materials, unfinished goods, and ready-to-sell items Organize, monitor, and remotely manage IoT devices Use IoT to monitor assets accross multiple locations and work centers Managing inventories and tracking changes to hardware and software configurations Monitor the movement of one or more IT assets throughout the organization Manage and track all job information and associated tasks Track and visualize the status of an ongoing job and the time spent on tasks or projects Establish procedures for monitoring locations of keys Tracking the status of previously identified performance measurements Identify the physical location of an individual, asset, device, etc. Assign locations to employees, such as the office address or customer locations. Manage, maintain and track the performance of assets and equipment Schedule and assign maintenance work orders to engineers or technicians from within the system. Work orders can be prioritized according to a series of predetermined factors in order to streamline operations. Schedule predetermined or ad hoc maintenance services and labor requests Software specialized for manufacturers to track work orders, bills of materials, and manufacture orders to help streamline operations Process of planning, procuring and controlling material flows along with supplier evaluation and shipping With this capability, you can manage work orders, update tasks, and communicate from anywhere using your mobile device. Reviewers appreciate the real-time updates, photo uploads, and ease of use, though some mention occasional app slowdowns or connectivity issues in low-signal areas. Notifications via mobile devices Facilitate maintenance planning and task completion with mobile access to facility management tools. Track the time and location worked by employees via mobile device Observe and track the demand, usage, progress or quality of a system, product, or user Manage and support multiple locations Allows users to give natural-language instructions for browser-based tasks. Drag and drop/visual interfaces that allow non-tech users to build without writing code Ability of websites, web applications, or mobile applications to function without an active internet connection Allows users to access and finalize forms without an internet connect. Offers the ability to enhance listings with menus, photos, videos, or other rich data Track parts inventory levels and manage re-stocking Identify the most performant content and the types of content that can be improved or eliminated. A set of indicators that tracks the performance of networks, applications, systems, teams, etc. Leverages data from budgeting and forecasting processes to help corporations understand their reality and make decisions accordingly. Analyze patterns and predicts potential endpoint failures or security breaches before they occur to proactively perform maintenance tasks or apply security patches, reducing downtime and preventing incidents. Perform inspections and testing while the equipment is in service Identifies potential asset failures and maintenance activities using real-time data and predictive algorithms Monitor enterprise equipment and assets with either built-in data analysis tools or integrated third-party applications to streamline preventative maintenance efforts. MaintainX offers robust preventive maintenance scheduling, automatic reminders, and recurring work orders. Users think it helps reduce downtime, ensures compliance, and streamlines PM tracking, with many valuing the customizable procedures and automated work order generation. Prior to security incidents, the product will alert users when a new, relevant vulnerability or threat is discovered. Uses webpage, tab, browsing session, or selected text context to generate responses and suggestions Define and manage instructions that employee need to follow for each type of operation. Document any changes or proposed changes made to business processes or workflows Statistical data that helps identify improvement areas, delays or interruptions, and output of an employee Reporting on how each user, task or process has advanced since its initiation Create, send, and track purchase orders and their statuses Matrix barcode that stores information Generate quotes or estimates for customers Analyze and gain insights into data in real-time This characteristic helps you access instant updates on work orders, asset status, and team activity. Some users say real-time notifications improve response times, decision-making, and communication, though a few mention occasional challenges with data retrieval or dashboard customization. Active monitoring of systems, applications, or networks Notifications that are delivered to users as soon as an event occurs Active reporting of data and metrics Receive system updates as soon as any changes are made Algorithmically generated suggestions based on user behaviors, preferences, or data patterns to enhance UX, productivity, or engagement Schedule repeating appointments based on a duration of time Runs tests automatically and reliably according to the parameters and frequency defined. Timed notification for any upcoming task, deadline, appointment, or activity Allows service businesses to track ongoing repairs Sample of reports that could be customized as needed or used as is Survey results can be visualized and reported on in real time, with manager dashboards and automated reporting tools. Reports can be customized and distributed to aid in organizational improvement and employee performance reviews. Collection, analysis, and representation of numerical data and generation of reports to understand various patterns View and track pertinent metrics to find patterns and gain insights from data For residential properties Assign available resources to various projects and tasks Assign available resources (human and/or non-human) to various projects and tasks Process of planning, scheduling and executing the optimal and effective use of human capital across projects Ensure the answer provided fits set parameters (numerical, positive number, etc.) Manages compliance and risk mitigation to ensure companies are employing within local, regional, and international laws. Set & manage permission levels based on user roles and restrict access to only authorized individuals Identify the root cause of equipment failures Identify and analyse the reasons behind accidents Automates and streamlines business processes by creating a sequence of predefined rules and actions that govern the flow of work Identify and assess hazards to ensure the well-being of employees, assets, and the environment Plan availability and assign specific time slots for tasks and resources Search and filter data across systems to locate required information by entering keywords or certain criteria Track work performed and resources used for past customers, sites, or assets Assign, track and manage customers' service requests such as service enquiry, feedback/complaints and more Respond to and manage facility reservations and maintenance requests submitted through a centralized web portal. Allow users to access multiple services after entering their login credentials once Manage the inventory of spare parts needed for maintenance. Security protocol that ensures secure, encrypted communication over the internet, safeguarding sensitive data from unauthorized access Monitor the status of multiple types of assets. Track the status over time for a request, process, asset, or transaction Track information, qualifications, and contact details of subcontractors Attach digital tags to documents and assets for identification, search, or monitoring purposes Create, manage and track all task activities and progression Track the status and progress of tasks Track and manage the scheduling of tasks Oversee technicians and track their assigned work orders Create, save, and re-purpose templates for emails, forms, etc. Sample files or documents that could be customized as needed or used as is Set up connections to third-party platforms to improve business processes Allows fleets and service businesses to track the condition of tires on their vehicles Track and document the history, application, or location of an item or activity Review data from past periods to reveal recurring tendencies and predict future performance Manage multiple kinds of product metadata such as descriptive, administrative, and rights management Ability to manage unplanned maintenance tasks. Manage user accounts, profiles, roles, permissions, and other details across applications, devices or networks Track the frequency of asset usage Allows fleets and service businesses to track information about their vehicles. Ability to track and store all vendor-related information, such as contacts, services offered, terms, etc. Track revisions and updates made to files and navigate between different versions Web form that allows users to enter data that is sent and processed for different reasons Create a new work order It gives you centralized control to create, assign, and track work orders efficiently. Reviewers appreciate the ability to prioritize, automate, and monitor progress in real time, though some mention filtering and sorting could be improved for completed or recurring orders. Streamlining repetitive tasks and activities through automated and predefined workflows Alter the default workflow to meet your organization's needs Create, design and manage workflows for repetitive tasks Get Advice We can help you find the software with the features you need. Features 4.6 (1,068) 4.6 Based on 1,068 reviews ## Pricing Value for money 4.7 (986) Free Trial Free Version [View pricing plan details](https://www.capterra.com/p/179296/GetMaintainx/pricing/) Essential $25.00 Per User,Per Month It includes: - Unlimited Work Orders with Attached Images - Unlimited Repeating Work Orders - 3 Work Orders with Attached Procedures - 3-Month Access to Advanced Analytics - Custom Reporting Dashboard - Real-time Messaging - Unlimited Assets - Barcode Scanning Premium $75.00 Per User,Per Month It includes: - Meter-based Maintenance - Unlimited Work Orders with Attached Procedures - Unlimited Access to Advanced Analytics - Parts Inventory Management - Purchase Order Management - Time and Cost Tracking - Open REST API Access - Work Order Templates - Dedicated Account Manager - External Work Orders Enterprise Custom Quote Available It includes: - Escalation Protocols - Custom Permissions - IoT Sensor Integrations - Advanced Control and Security including SSO - Multi-site Management Tools and Reporting - Dedicated Account Manager - Resource Planning - Root Cause Analysis - MaintainX CoPilot Value for money 4.7 (986) 4.7 Based on 986 reviews ## Integrations [ Slack](https://www.capterra.com/p/135003/Slack/)[ Jira](https://www.capterra.com/p/19319/JIRA/)[ Gmail](https://www.capterra.com/p/202338/Gmail/)[ Google Sheets](https://www.capterra.com/p/169718/Google-Sheets/)[ Google Forms](https://www.capterra.com/p/176571/Google-Forms/)[ QuickBooks Online](https://www.capterra.com/p/190778/QuickBooks-Online/)[ Dynamics 365](https://www.capterra.com/p/157279/Dynamics-365/)[ FreshBooks](https://www.capterra.com/p/142390/FreshBooks/) Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Customer Service 4.8 (1006) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 4.8 (1,006) 4.8 Based on 1,006 reviews ## User reviews Overall rating 4.8 Based on 1,068 reviews Filter by rating 5(853) 4(196) 3(16) 2(3) 1(0) Mentioned topic Sorted by most recent JM Julie M. Executive Director Religious Institutions ### "Grace Monroe Executive Director Review" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 September 23, 2026 It's very easy to work with and our entire staff is able to report maintenance issues across our camplus Pros The ability to organize projects across campus. The ability to assign each project to an employee for completion. Cons I don't have any suggestions to give. MaintainX works very well with our facilities team. It has much more potential than what we need it for. It's good to know that it can do more as we expand our campus. Review source Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. RR Rae R. admin Construction ### "Rae review" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 9/10 September 23, 2026 Experience with maintain x has been very good. The assistance for set up was good, if any issues ease to call in and get an answer right away are very good! Pros Very user friendly, easy to input what is required of our daily needs. Easy to find what need thru the threads we have created within maintainx. Price is very reasonable for the plan we are on. Cons There is nothing that I do not like about the site. I have nothing to add here as the site does everything that I need for my daily tasks required Review source Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. DB Drew B. Engineering Manager Furniture ### "MaintainX works for me!" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 3/10 September 20, 2026 The platform has revolutionized our maintenance systems. We were using a mix of paper and spreadsheets before this and moving to MaintainX has given us the visibility into our equipment that we were badly missing. We can tell now which assets are costing us the most in downtime and parts. It's so easy to look up past records and make fact based decisions now. The whole sales experience was easy and low pressure and support after adoption has been very good. We're very happy! Pros The ease of setting the product up and adding assets, vendors, and parts. The built in AI is very helpful for extracting information from manuals. The software is laid out very logically and is very easy to navigate and learn. It's easy to set up maintenance schedules and track them and the reporting is clear and concise. Cons I wish there was an easy way to schedule asset availability for more accurate reliability tracking. Currently users either have to leave the status as online unless an asset breaks and they update the status manually or manually update asset statuses to keep reporting accurate. Alternatives considered [UpKeep](https://www.capterra.com/p/145635/UpKeep/) Reasons for choosing MaintainX We trialed both products and found that MaintainX was easier to use and much more responsive. We were planning to self implement so this was a high priority. Review source Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. RE Ryan E. Director of aviation Airlines/Aviation ### "Great Business " 4.0 Overall Rating 4.0 4.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 8/10 September 17, 2026 Very good support. They are always reaching out to try and see what we need. Love how easy it is to sign in. Pros The easy of navigation and usage. The ability to easily find parts in the system. The QR codes are great for reordering parts. Cons It's not the best for aviation tracking. its hard to keep track of our pilots for flight reports. But works great for everything else. Review source Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. JS Jordan S. Maintenance Manager Warehousing ### "Ease of use, navigation and tech friendly" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 9/10 September 16, 2026 Have used this CMMS for several years and been very successful with it, I enjoy using it and it makes my job easier. Pros Ease of use, navigation, asset management, reporting on PM compliance, the timer on the mobile device. Cons Not enough options for bulk filtering causing the need to go into a long list of individual work order. The reporting can be confusing at times. Review source Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Joshua F. Service manager Environmental Services ### "10/10 Still loving it a year later. " 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 September 15, 2026 10/10! If I have questions they have answers. If I think of something I would like it to do they take it and look into the possibilities. Pros As i have worked with it more and more the capability's and possibilities have become endless. I keep finding ways to use it that help me daily. Cons If I have bad cell service, it becomes a pain. I would really like to see this offering work without service and be able to download when signal gets stronger. Switched from [AMCS Fleet Maintenance](https://www.capterra.com/p/2072/AMCS-Fleet-Maintenance/) Looking for one that could do all. This was the only acceptable solution. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. VU Victor U. CMMS Coordinator Food Production ### "Great for Maintenance teams " 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 3.0 3.0 Likelihood to Recommend 10/10 September 15, 2026 Great, we use it everyday and for multiple departments have bought in on it. Love the simplicity of the system and overall ability to be transparent with other departments. Pros Ease of use for our techs, easy to roll out SOP and update procedures. overall simplicity and mobility Cons The tracking on purchasing, there is a big disconnect on generating reports for purchase orders. would like to see more on this. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. RH Ronnie H. General maintenance technician. Aviation & Aerospace ### "Help making it better " 5.0 Overall Rating 5.0 5.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 4.0 4.0 Likelihood to Recommend 10/10 August 26, 2026 Over all good experience we use it everyday to track our morning start ups, and track what we are doing daily. Pros I can have on my phone, everone in the team can see what needs completed. And the fact that everyone can see where you are on each projects. Cons Sometimes it can be confusing to thoughs that are not computer savy. And if it is not entered correctly it can be a challenge. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. BM Brandan M. HVAC Technician Aviation & Aerospace ### "Friendly UI and Ease of Access " 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 4.0 4.0 Likelihood to Recommend 8/10 August 25, 2026 My over all experience with MaintainX has been pleasant there is a lot of different functions and integrations that you can use like building automation systems Pros What i like most about maintainX is the ability to create, edit and delete work orders with ease and the UI. Cons What i dislike about maintainX is not having the ability to change or create different priority levels at the user level for work orders. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. CT Christopher T. Maintenance team leader Chemicals ### "Buy the program " 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 August 21, 2026 Amazing. The ai features same so much time when making procedures. I was able to tell the ai what i wanted with detail and the result was fantastic Pros Security is good as you need to log in with a person pin The interface is good as its all simple. The more tou use the easier it becomes Cons Not much in all honesty. There is a limited amount of full users that we had to work around but this limited the anount of bad information input . Review source Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. 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