Capterra’s researchers use a mix of verified reviews, independent research and objective methodologies to bring you selection and ranking information you can trust. While we may earn a referral fee when you visit a provider through our links or speak to an advisor, this has no influence on our research or methodology. Learn more.
Capterra carefully verified over 2 million reviews to bring you authentic software and services experiences from real users. Our human moderators verify that reviewers are real people and that reviews are authentic. They use leading tech to analyze text quality and to detect plagiarism and generative AI. Learn more.
Capterra lists all providers across its website—not just those that pay us—so that users can make informed purchase decisions. Capterra is free for users. Software and service providers pay us for sponsored profiles to receive web traffic and sales opportunities. Sponsored profiles include a link-out icon that takes users to the provider’s website. Learn more.
Respond.io is capable of handling high volumes without any slowdowns or downtime and can accommodate even the most complex businesses and implementations. Additionally, we offer highly flexible and cu
Not provided by vendor
We use this software everyday to engage with our Customers and answer their queries. The experience is good so far - The support from the respond team to help us build workflow is also very good.
It is very hard to see various data cuts and customise service SLAs in a very inflexible reporting system. Complexity of using the product is very high.
It has been a great experience after the addition of certain features in Respond.io.
Nothing that I can think of at the moment, I’ll edit the review later if needed.
Ease of use, accessibility, easy automation of your messages, user-friendly interface, a lot of time saved, avoiding crammed messages.
Nothing I can think of at the moment, but I'll make sure to come back with another review if something changes.
Love it absolutely and have adapted this for over two years at my employer and have cheer-led it's implementation and daily usage.
We no longer have crammed conversations spread around several tools.
I like using Mava because it made it easy to manage support tickets. Its user friendly interface is the best thing about it.
This marketing is very poor and they are scaling only on web.
Mava customer chatting bot is the best thing we have had for our support services. The metrics and performance insights keeps us enlightened on ways to improve our services delivery.
Because Mava AI is trained on large datasets, gathering and preparing them can be costly and time-consuming.
It has been a exceptional experience using it and we are happy how it has helped us improve our support services.
It has a reliable performance dashboard that provides us with accurate insights that helps improve support services delivery.
respond.io
Top FeaturesMava
respond.io
--
Mava
--
Products similar to those you're currently comparing: