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respond.io vs Mava: Which is a better fit?

Updated on November 10th, 2024
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Summary
Key features rated by users
Features selected based on 1,500 reviews from Customer Support users.
% Fit
Missing features
Not enough reviews
Feature ratings
Support Ticket Management
1.0
Multi-Channel Communication
1.0
Live Chat
NA
Reporting/Analytics
2.0
Knowledge Base Management
NA
% Fit
Missing features
Not enough reviews
Feature ratings
Support Ticket Management
4.5
Multi-Channel Communication
4.4
Live Chat
4.9
Reporting/Analytics
4.5
Knowledge Base Management
NA
User satisfaction
4.2
User reviews12
Ease of use
4.3
Functionality
4.0
Value for money
4.5
Customer support
4.3
4.8
User reviews29
Ease of use
4.7
Functionality
4.7
Value for money
4.6
Customer support
4.9
Price starts from
Monthly subscription
Free version
Free trial
--
Not provided by vendor
Free version
Free trial
Best for

Respond.io is capable of handling high volumes without any slowdowns or downtime and can accommodate even the most complex businesses and implementations. Additionally, we offer highly flexible and cu

Not provided by vendor

User reviews
pros & cons
1 / 4
View Reviews
1 / 3
View Reviews
Video reviews
No video reviews yet
No video reviews yet
User interface
No videos provided by vendor
No videos provided by vendor
179311
5 screenshots
10016139
5 screenshots

respond.io

Top Features
9/50
  • Access Controls/Permissions
  • Activity Tracking
  • Alerts/Notifications
  • Application Management
  • Call Center Management
  • Chatbot
  • Client Portal
  • Communication Management
  • Configurable Workflow
  • Customer Communication
  • Customer Database
  • Customer History
  • Customizable Branding
  • Customizable Fields
  • Customizable Forms
  • Customizable Reports
  • Customizable Templates
  • Email Templates
  • Event Triggered Actions
  • Feedback Management
  • Help Desk Management
  • Interaction Tracking
  • Inventory Management
  • Knowledge Base Management
  • Live Chat
  • Queue Management
  • Real-Time Analytics
  • Real-Time Data
  • Real-Time Notifications
  • Reporting & Statistics
  • Role-Based Permissions
  • Search/Filter
  • Self Service Portal
  • Service Level Agreement (SLA) Management
  • Single Sign On
  • Social Media Integration
  • SSL Security
  • Surveys & Feedback
  • Tagging
  • Website Integration
  • Widgets
  • Activity Dashboard
  • API
  • Chat/Messaging
  • CRM
  • Email Management
  • Multi-Channel Communication
  • Reporting/Analytics
  • Support Ticket Management
  • Third-Party Integrations
See All features
Hide Customer Support Software Features -

Mava

8/50
Show Customer Support Software Features +

respond.io

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Mava

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respond.io
Deployment
  • Cloud, SaaS, Web-Based
  • Desktop - Mac
  • Desktop - Windows
  • Desktop - Linux
  • Desktop - Chromebook
  • On-Premise - Windows
  • On-Premise - Linux
  • Mobile - Android
  • Mobile - iPhone
  • Mobile - iPad
Support
  • Email/Help Desk
  • FAQs/Forum
  • Knowledge Base
  • Phone Support
  • 24/7 (Live rep)
  • Chat
Training
  • In Person
  • Live Online
  • Webinars
  • Documentation
  • Videos
Mava
Deployment
  • Cloud, SaaS, Web-Based
  • Desktop - Mac
  • Desktop - Windows
  • Desktop - Linux
  • Desktop - Chromebook
  • On-Premise - Windows
  • On-Premise - Linux
  • Mobile - Android
  • Mobile - iPhone
  • Mobile - iPad
Support
  • Email/Help Desk
  • FAQs/Forum
  • Knowledge Base
  • Phone Support
  • 24/7 (Live rep)
  • Chat
Training
  • In Person
  • Live Online
  • Webinars
  • Documentation
  • Videos
respond.io
  • By respond.io
  • Located in Hong Kong SAR China
  • Founded in 2017
Mava
  • By Mava
  • Located in United Kingdom
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