First Due vs Responder360: Which is a better fit?

Once you understand the capabilities and how to use everything it is great. We have ported all of our department functions to the platform and we are very pleased.

FD has numerous clients who range from 1000's too few. The "reinvention" of the wheel was frustrating to us.

I love the product and the people that work for the company. They are great and are always willing to help.

First Due: Transforming Fire Service Operations Through Revolutionary Records Management and Emergency Response.

First Due has been amazing to work with. Their staff is very responsive and goes above and beyond to quickly answer questions we have.

Some things could bedly on the fire prevention side and organizational. Also, designing permits, inspections, reports, and other forms more user-frien is not easy.

Constantly improving the quality and efficiency. Customer service is good.

Need to add risk analysis for community risk reduction.

Ease of use and great customer software along with huge benefits with incident management.

The inability as a manager to print or export to office, data contained in the various modules. The lack of ability to actively perform status switching that updates TriTech.

I love the mapping/routing and status changes abilities. We use 2 different mapping programs and 360 is better every single time.

Maybe a 6- or 8-hour classroom tutorial to learn how to correct problems.

Product is great, features are great, support is great, can't find any complaints.

I do pre action plans for multiple fire department in Responder360 makes hydrant modifications and pre-plan information next level.

The ability to track apparatus location via modem GPS in real-time, while displaying the current response status. Implementation of updated CAD notes has also been a very useful feature.

I am not sure what the product costs it has became a critical resource for us with the data that’s input.