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Companies of all sizes looking for a radically easy, all-in-one cloud contact centre solution.
CloudTalk is the perfect phone system for mid-sized companies looking to grow. Typically, it's used in sales for outbound calls and in customer service for inbound calls.
Very easy to use, master of unified communications. Easy to deploy and helps improve sales, provide better customer experience and track agent performance & share feedback with the team.
Prone to outages and glitches, though admittedly some of these could be due to network errors within the company.
Overall I am excited to continue to use this product I do think it’s going to have a lot of great assets.
Going through some pains here has taught us a lot but the issues themselves aren't ideal. There have been some data lags when we have tried to access our data through the UI or APIs.
Our overall experience has been good. We have built great relationships with Genesys support staff and other Genesys users.
G Cloud is not as "self sustaining" as we were lead to believe but as we move through the learning curve we see less struggle.
Great product with very comprehensive and flexible functionality Easy to use.
A Step Up From Previous Call Center Software, But Prone To Errors.
Easy and quick set up, perfect call quality even with overseas customers and the most important thing - very useful customer support ready to help and solve any issues.
A call could drop from my iphone/cloudtalk as my phone considered it as lack of activity and switched back to lock mode and with it the line went dead.
On top of this, I really enjoy the user-friendly interface, and how cloud talk also has a great mobile app which can be coordinated with its desktop applicaiton.
A big discomfort is also the inability to change size of window to call - often the disconnect option disappears under the system taskbar and it is really troublesome.
It is user-friendly software and you have possibility to customize it on your own. If the help is needed they are happy to assist you.
You literally have to be by your computer at all times. Terrible for many small businesses that are on the go.
Easy and intuitive administration, very helpful settings, good prices and excellent support.
Inability to leave comments on a call for posterity.
Bernard G.: Hello, I'm Bernard, business cloud communications consultant reviewing the Genesys Cloud which I would give a five out of five. For more information, click below. Prior to using Genesys Cloud, an on-premises aspect call center was being used. With the recent COVID situation, it wasn't ideal for remote agent solutions, and as such, the Genesys Cloud solution was the perfect answer. Genesys Cloud was selected after reviewing several different providers with the main criteria of being a complete provider of both call center contact center and unified communication solutions. The Genesys Cloud solution provides a complete portfolio for the business, and for that reason, it was the perfect solution for the organization and that's why we implemented it. Getting started with Genesys Cloud was relatively easy, but it did take some preparation work to get things started. By mapping out the user profiles and the routing logic, we're able to implement it. It took a little bit of time, but nothing that really prevented us from having a clean cut-over and having this solution go live. For those evaluating Genesys Cloud, I would recommend working with a value-added reseller that has experience in your vertical industry. For our industry, it helped having a value-added reseller that really knew the intricacies of integrating with solutions such as salesforce.com that we use. By taking advantage of their experience and the Genesys Cloud, it resulted in a smooth implementation that ultimately makes the callers and the employees use the solution effectively, and as a result, truly a success.
Speaker 1: My name is Albert. I am marketing manager and give a rating, a five star rating of iTalk. And if you want to see more reviews, click below. Before we use the German voice over IP system, but we have been not happy with it because we could not see our missed calls and lost a lot of leads, therefore we switch to CloudTalk, and now see every missed call and can follow-ups this lead. So reasons mainly have been since to see the missed calls. And I was impressed from the beginning about the service and service quality which I received from employees and support from CloudTalk. It was actually extremely easy, I managed in less than one working day to implement the system. I will recommend to try the trial period, which is offered from a CloudTalk because it's free if I remember for 14 days and everybody should try this trial version and convince himself.
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