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Companies of all sizes looking for an easy, all-in-one cloud contact centre solution.
If you are looking for one, affordable and easy-to-use, platform that improves onboarding, increases retention & engagement and provides proactive customer support tools, then FROGED is for you!
Very easy to use, master of unified communications. Easy to deploy and helps improve sales, provide better customer experience and track agent performance & share feedback with the team.
Prone to outages and glitches, though admittedly some of these could be due to network errors within the company.
Overall I am excited to continue to use this product I do think it’s going to have a lot of great assets.
Going through some pains here has taught us a lot but the issues themselves aren't ideal. There have been some data lags when we have tried to access our data through the UI or APIs.
Our overall experience has been good. We have built great relationships with Genesys support staff and other Genesys users.
G Cloud is not as "self sustaining" as we were lead to believe but as we move through the learning curve we see less struggle.
Great product with very comprehensive and flexible functionality Easy to use.
A Step Up From Previous Call Center Software, But Prone To Errors.
Livechat is awesome, very smooth engage feature is great, we can create the campaign to segmented our customer.
Lack of some basic functionalities like export and search. It was quite sluggish at times.
I have a SaaS and I'm always looking for tools to help me manage and understand my users, so this is a perfect tool for me. I'm extremely happy with the support team.
Not to much cons for what they offered, may be miss some tutorials matirial.
It's a great product that works properly. The user interface is very easy to understand and I love the feature that you can see the live users also and you can communicate with them too.
At the moment I don't find any noteworthy negative aspects.
The experience so far is great. They are constantly improving the tools and have great support.
I dont like that you have to pay a price for each new feature, although you just want to try and test it.
Bernard G.: Hello, I'm Bernard, business cloud communications consultant reviewing the Genesys Cloud which I would give a five out of five. For more information, click below. Prior to using Genesys Cloud, an on-premises aspect call center was being used. With the recent COVID situation, it wasn't ideal for remote agent solutions, and as such, the Genesys Cloud solution was the perfect answer. Genesys Cloud was selected after reviewing several different providers with the main criteria of being a complete provider of both call center contact center and unified communication solutions. The Genesys Cloud solution provides a complete portfolio for the business, and for that reason, it was the perfect solution for the organization and that's why we implemented it. Getting started with Genesys Cloud was relatively easy, but it did take some preparation work to get things started. By mapping out the user profiles and the routing logic, we're able to implement it. It took a little bit of time, but nothing that really prevented us from having a clean cut-over and having this solution go live. For those evaluating Genesys Cloud, I would recommend working with a value-added reseller that has experience in your vertical industry. For our industry, it helped having a value-added reseller that really knew the intricacies of integrating with solutions such as salesforce.com that we use. By taking advantage of their experience and the Genesys Cloud, it resulted in a smooth implementation that ultimately makes the callers and the employees use the solution effectively, and as a result, truly a success.
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Genesys Cloud CX
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