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Genesys Cloud CX vs Atom: Which is a better fit?

Updated on February 9th, 2025
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Summary
Key features rated by users
Features selected based on 3,122 reviews from Live Chat users.
% Fit
Not enough reviews
Feature ratings
Real-Time Notifications
4.6
Chat/Messaging
3.9
Real-Time Monitoring
--
Contact Management
4.2
Screen Sharing
5.0
% Fit
Missing features
Not enough reviews
Feature ratings
Real-Time Notifications
4.0
Chat/Messaging
4.6
Real-Time Monitoring
4.0
Contact Management
NA
Screen Sharing
NA
User satisfaction
4.3
User reviews244
Ease of use
4.4
Functionality
4.2
Value for money
4.1
Customer support
4.0
4.5
User reviews17
Ease of use
4.7
Functionality
4.4
Value for money
4.4
Customer support
4.6
Price starts from
/user
Monthly subscription
Free version
Free trial
Not provided by vendor
Free version
Free trial
Best for

Companies of all sizes looking for an easy, all-in-one cloud contact centre solution.

ATOM ayuda a empresas que quieren automatizar sus canales digitales para lograr una mejor conversión y trazabilidad en el proceso de ventas digitales y servicio al cliente.

User reviews
pros & cons
1 / 4
View Reviews
1 / 4
View Reviews
Video reviews
video-f9c5e4a6-a02f-44b2-9ff6-08d93a90e669
Bernard G
Cloud Applications Consultant
5.0

Bernard G.: Hello, I'm Bernard, business cloud communications consultant reviewing the Genesys Cloud which I would give a five out of five. For more information, click below. Prior to using Genesys Cloud, an on-premises aspect call center was being used. With the recent COVID situation, it wasn't ideal for remote agent solutions, and as such, the Genesys Cloud solution was the perfect answer. Genesys Cloud was selected after reviewing several different providers with the main criteria of being a complete provider of both call center contact center and unified communication solutions. The Genesys Cloud solution provides a complete portfolio for the business, and for that reason, it was the perfect solution for the organization and that's why we implemented it. Getting started with Genesys Cloud was relatively easy, but it did take some preparation work to get things started. By mapping out the user profiles and the routing logic, we're able to implement it. It took a little bit of time, but nothing that really prevented us from having a clean cut-over and having this solution go live. For those evaluating Genesys Cloud, I would recommend working with a value-added reseller that has experience in your vertical industry. For our industry, it helped having a value-added reseller that really knew the intricacies of integrating with solutions such as salesforce.com that we use. By taking advantage of their experience and the Genesys Cloud, it resulted in a smooth implementation that ultimately makes the callers and the employees use the solution effectively, and as a result, truly a success.

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User interface
179417 video thumbnail}
1 Video
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4 screenshots
202763
5 screenshots
Do these products fit your needs?

Prioritize real-user-identified key features according to your needs to find your best fit.

Logo Img
--%
Logo Img
--%
Activity Dashboard
207
Important
API
388
Important

Genesys Cloud CX

Top Features
28/31
  • CRM
  • Geotargeting
  • Offline Form
  • Activity Dashboard
  • API
  • Autoresponders
  • Canned Responses
  • Chat/Messaging
  • Collaboration Tools
  • Contact Management
  • Customizable Branding
  • Document Storage
  • Email Management
  • File Sharing
  • Interaction Tracking
  • Mobile Access
  • Multi-Channel Communication
  • Proactive Chat
  • Real-Time Analytics
  • Real-time Consumer-facing Chat
  • Real-Time Monitoring
  • Real-Time Notifications
  • Reporting/Analytics
  • Screen Sharing
  • Search/Filter
  • Single Sign On
  • Support Ticket Management
  • Surveys & Feedback
  • Third-Party Integrations
  • Transcripts/Chat History
  • Transfers/Routing
See All features
Hide Live Chat Software Features -

Atom

14/31
Show Live Chat Software Features +
Genesys Cloud CX
Deployment
  • Cloud, SaaS, Web-Based
  • Desktop - Mac
  • Desktop - Windows
  • Desktop - Linux
  • Desktop - Chromebook
  • On-Premise - Windows
  • On-Premise - Linux
  • Mobile - Android
  • Mobile - iPhone
  • Mobile - iPad
Support
  • Email/Help Desk
  • FAQs/Forum
  • Knowledge Base
  • Phone Support
  • 24/7 (Live rep)
  • Chat
Training
  • In Person
  • Live Online
  • Webinars
  • Documentation
  • Videos
Atom
Deployment
  • Cloud, SaaS, Web-Based
  • Desktop - Mac
  • Desktop - Windows
  • Desktop - Linux
  • Desktop - Chromebook
  • On-Premise - Windows
  • On-Premise - Linux
  • Mobile - Android
  • Mobile - iPhone
  • Mobile - iPad
Support
  • Email/Help Desk
  • FAQs/Forum
  • Knowledge Base
  • Phone Support
  • 24/7 (Live rep)
  • Chat
Training
  • In Person
  • Live Online
  • Webinars
  • Documentation
  • Videos
Genesys Cloud CX
  • By Genesys
  • Located in United States
  • Founded in 1990
Atom
  • By AtomChat
  • Located in Panama
  • Founded in 2018
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