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Genesys Cloud CX vs ClearTouch Operator: Which is a better fit?

Updated on February 17th, 2025
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Summary
Key features rated by users
Features selected based on 955 reviews from IVR users.
% Fit
High performer
Feature ratings
Call Routing
4.7
Call Center Management
4.6
Call Recording
4.5
Call Monitoring
4.5
Call Logging
4.5
% Fit
Missing features
Feature ratings
Call Routing
4.4
Call Center Management
4.6
Call Recording
4.6
Call Monitoring
NA
Call Logging
NA
User satisfaction
4.3
User reviews245
Ease of use
4.4
Functionality
4.2
Value for money
4.1
Customer support
4.0
4.6
User reviews36
Ease of use
4.7
Functionality
4.5
Value for money
4.5
Customer support
4.8
Price starts from
/user
Monthly subscription
Free version
Free trial
--
Monthly subscription
Free version
Free trial
Best for

Companies of all sizes looking for an easy, all-in-one cloud contact centre solution.

Our cloud call center platform deployed within 48 hours irrespective of the size of your company, and it has a no-contract promise.

User reviews
pros & cons
1 / 4
View Reviews
1 / 4
View Reviews
Video reviews
video-f9c5e4a6-a02f-44b2-9ff6-08d93a90e669
Bernard G
Cloud Applications Consultant
5.0

Bernard G.: Hello, I'm Bernard, business cloud communications consultant reviewing the Genesys Cloud which I would give a five out of five. For more information, click below. Prior to using Genesys Cloud, an on-premises aspect call center was being used. With the recent COVID situation, it wasn't ideal for remote agent solutions, and as such, the Genesys Cloud solution was the perfect answer. Genesys Cloud was selected after reviewing several different providers with the main criteria of being a complete provider of both call center contact center and unified communication solutions. The Genesys Cloud solution provides a complete portfolio for the business, and for that reason, it was the perfect solution for the organization and that's why we implemented it. Getting started with Genesys Cloud was relatively easy, but it did take some preparation work to get things started. By mapping out the user profiles and the routing logic, we're able to implement it. It took a little bit of time, but nothing that really prevented us from having a clean cut-over and having this solution go live. For those evaluating Genesys Cloud, I would recommend working with a value-added reseller that has experience in your vertical industry. For our industry, it helped having a value-added reseller that really knew the intricacies of integrating with solutions such as salesforce.com that we use. By taking advantage of their experience and the Genesys Cloud, it resulted in a smooth implementation that ultimately makes the callers and the employees use the solution effectively, and as a result, truly a success.

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Genesys Cloud CX

Top Features
48/50
  • CRM
  • Pre-recorded Messages
  • Activity Dashboard
  • Activity Tracking
  • Alerts/Notifications
  • API
  • Auto-Dialer
  • Automatic Call Distribution
  • Callback Scheduling
  • Call Center Management
  • Call Disposition
  • Caller ID
  • Call List Management
  • Call Logging
  • Call Monitoring
  • Call Recording
  • Call Reporting
  • Call Routing
  • Call Scripting
  • Call Tracking
  • Call Transfer
  • Campaign Management
  • Chat/Messaging
  • Computer Telephony Integration
  • Contact Database
  • Contact Management
  • Customer History
  • Customizable Reports
  • Interaction Tracking
  • IVR
  • Live Chat
  • Monitoring
  • Multi-Channel Communication
  • Multi-Channel Management
  • Multi-Language
  • Multiple Scripts
  • Phone Key Input
  • Predictive Dialer
  • Queue Management
  • Real-Time Analytics
  • Real-Time Data
  • Real-Time Monitoring
  • Real-Time Notifications
  • Real-Time Reporting
  • Reporting & Statistics
  • SMS Messaging
  • Survey/Poll Management
  • Surveys & Feedback
  • Text to Speech
  • Third-Party Integrations
See All features
Hide IVR Software Features -

ClearTouch Operator

5/50
Show IVR Software Features +
Genesys Cloud CX
Deployment
  • Cloud, SaaS, Web-Based
  • Desktop - Mac
  • Desktop - Windows
  • Desktop - Linux
  • Desktop - Chromebook
  • On-Premise - Windows
  • On-Premise - Linux
  • Mobile - Android
  • Mobile - iPhone
  • Mobile - iPad
Support
  • Email/Help Desk
  • FAQs/Forum
  • Knowledge Base
  • Phone Support
  • 24/7 (Live rep)
  • Chat
Training
  • In Person
  • Live Online
  • Webinars
  • Documentation
  • Videos
ClearTouch Operator
Deployment
  • Cloud, SaaS, Web-Based
  • Desktop - Mac
  • Desktop - Windows
  • Desktop - Linux
  • Desktop - Chromebook
  • On-Premise - Windows
  • On-Premise - Linux
  • Mobile - Android
  • Mobile - iPhone
  • Mobile - iPad
Support
  • Email/Help Desk
  • FAQs/Forum
  • Knowledge Base
  • Phone Support
  • 24/7 (Live rep)
  • Chat
Training
  • In Person
  • Live Online
  • Webinars
  • Documentation
  • Videos
Genesys Cloud CX
  • By Genesys
  • Located in United States
  • Founded in 1990
ClearTouch Operator
  • By ClearTouch Connect
  • Located in India
  • Founded in 2000
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