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Companies of all sizes looking for a radically easy, all-in-one cloud contact centre solution.
Squaretalk’s versatile software suits contact centers of all sizes. It’s perfect for BPOs, customer support units, high-velocity sales teams, telemarketers, insurance or financial institutions, etc.
Very easy to use, master of unified communications. Easy to deploy and helps improve sales, provide better customer experience and track agent performance & share feedback with the team.
Prone to outages and glitches, though admittedly some of these could be due to network errors within the company.
Overall I am excited to continue to use this product I do think it’s going to have a lot of great assets.
Going through some pains here has taught us a lot but the issues themselves aren't ideal. There have been some data lags when we have tried to access our data through the UI or APIs.
Our overall experience has been good. We have built great relationships with Genesys support staff and other Genesys users.
G Cloud is not as "self sustaining" as we were lead to believe but as we move through the learning curve we see less struggle.
Great product with very comprehensive and flexible functionality Easy to use.
A Step Up From Previous Call Center Software, But Prone To Errors.
Was very impressed with the interface and the team was with me the whole journey. Awesome customer experience.
Support was worthless, again not helping at all. After 2 weeks of wasting a lot of time on this, I decided to just give up an not waste energy on this bs anymore.
Squaretalk is an outstanding call center platform with a user-friendly interface that allows seamless integration with Salesforce.
Something I think they are missing is identifying who is calling from their platform. Even though you can integrate it into your CRM and you would have all the data available.
It's very important for any call center to have this kind of assistance. This program can make everyone's work easier, and also is very good at marketing purposes.
So far I have no criticism of the system; except for two brief moments when the system failed to convert the call. Specific cases, without a doubt.
This company have a great product with great customer support. The software is friendly and good people are behind it.
If we do not report a specific problem or failure ourselves, the technical team does not detect it on its own e.g. ringing calls, to slow server for no.
Bernard G.: Hello, I'm Bernard, business cloud communications consultant reviewing the Genesys Cloud which I would give a five out of five. For more information, click below. Prior to using Genesys Cloud, an on-premises aspect call center was being used. With the recent COVID situation, it wasn't ideal for remote agent solutions, and as such, the Genesys Cloud solution was the perfect answer. Genesys Cloud was selected after reviewing several different providers with the main criteria of being a complete provider of both call center contact center and unified communication solutions. The Genesys Cloud solution provides a complete portfolio for the business, and for that reason, it was the perfect solution for the organization and that's why we implemented it. Getting started with Genesys Cloud was relatively easy, but it did take some preparation work to get things started. By mapping out the user profiles and the routing logic, we're able to implement it. It took a little bit of time, but nothing that really prevented us from having a clean cut-over and having this solution go live. For those evaluating Genesys Cloud, I would recommend working with a value-added reseller that has experience in your vertical industry. For our industry, it helped having a value-added reseller that really knew the intricacies of integrating with solutions such as salesforce.com that we use. By taking advantage of their experience and the Genesys Cloud, it resulted in a smooth implementation that ultimately makes the callers and the employees use the solution effectively, and as a result, truly a success.
Prioritize real-user-identified key features according to your needs to find your best fit.
Genesys Cloud CX
Top FeaturesSquaretalk
Squaretalk
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