# Compare Genesys Cloud CX vs RingCX 2026 | Capterra

> Unsure of what to choose? Check Capterra to compare Genesys Cloud CX and RingCX based on pricing, features, product details, and verified reviews.

Source: https://www.capterra.com/compare/179417-242186/Genesys-Cloud-vs-RingCentral-Contact-Center

---

# Genesys Cloud CX vs RingCX Features and Cost Comparison

Last updated April 15th, 2026

Provider data verified by our Software Research team, and reviews  
moderated by our Reviews Verification team.[Learn more](https://www.capterra.com/our-story/)

Your comparison:

Genesys Cloud CXRingCX2/4 selected

[Genesys Cloud CX](https://www.capterra.com/p/179417/Genesys-Cloud/)[4.3 (262)](https://www.capterra.com/p/179417/Genesys-Cloud/reviews/)

[RingCX](https://www.capterra.com/p/242186/RingCentral-Contact-Center/)[4.2 (255)](https://www.capterra.com/p/242186/RingCentral-Contact-Center/reviews/)

[## Genesys Cloud CX](https://www.capterra.com/p/179417/Genesys-Cloud/)[4.3 (262)](https://www.capterra.com/p/179417/Genesys-Cloud/reviews/)

Starting Price

$75.00/month

Value-for-Money

4.1

Functionality

4.2

Ease of Use

4.4

Customer Service

4

Reviews Sentiment

Based on [262 reviews](#user-reviews)

Positive

230

Neutral

22

Negative

10

[## RingCX](https://www.capterra.com/p/242186/RingCentral-Contact-Center/)[4.2 (255)](https://www.capterra.com/p/242186/RingCentral-Contact-Center/reviews/)

Starting Price

$65.00/month

Value-for-Money

4.1

Functionality

4.3

Ease of Use

4.3

Customer Service

4.2

Reviews Sentiment

Based on [255 reviews](#user-reviews)

Positive

207

Neutral

30

Negative

18

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What’s your intended use case?

## Summary

* * *

Key features rated by users

Features selected based on 4,828 reviews from call center software users.  
about the Fit Score methodology.

Fit Score methodology

Our Fit Score reflects how reviewers rate a product’s performance against a set of features reviewers rate as most important. A higher score indicates the product is rated better in delivering what reviewers most care about.

  

If the Fit Score is not shown for a specific product, that only means there are currently not enough relevant data points to develop a meaningful score. It does not indicate that the product should be excluded from further evaluation. Best for Methodology

79%Fit

High performer

Feature ratings

Call Center Management

4.5

Dashboard

3.0

Call Logging

4.5

Call Recording

4.6

Call Tracking

4.7

79%Fit

Feature ratings

Call Center Management

4.3

Dashboard

4.0

Call Logging

4.5

Call Recording

4.2

Call Tracking

4.6

User satisfaction

User satisfaction

4.3

User reviews[262](https://www.capterra.com/p/179417/Genesys-Cloud/reviews/)

Ease of use

4.4

Functionality

4.2

Value for money

4.1

Customer support

4.0

User satisfaction

4.2

User reviews[255](https://www.capterra.com/p/242186/RingCentral-Contact-Center/reviews/)

Ease of use

4.3

Functionality

4.3

Value for money

4.1

Customer support

4.2

Price starts from

Price starts from

$75Per User, Per Month

-   Free version
-   Free trial

Price starts from

$65Per User, Per Month

-   Free version
-   Free trial

Best for

Best for

Companies of all sizes looking for an easy, all-in-one cloud contact center solution.

Best for

RingCentral RingCX targets businesses of all sizes seeking simplified, cost-effective customer service solutions with streamlined deployment and modern features.

## User reviews

Pros & cons

SM

Sherry M.

Executive Manager

> "There are many pros with Genesys Cloud CX such as having everything in one platform (phone calls, email, texting,..."

[See full review](https://www.capterra.com/p/179417/Genesys-Cloud/#Capterra___7111667)

SM

Sherry M.

Executive Manager

> "The only cons, per se, of Genesys Cloud CX are that it was a bit difficult when first setting it up. "

[See full review](https://www.capterra.com/p/179417/Genesys-Cloud/#Capterra___7111667)

KW

Kris W.

Project Manager

> "The alignment of multiple communication channels makes managing our call center staff and monitoring customer..."

[See full review](https://www.capterra.com/p/179417/Genesys-Cloud/#Capterra___6451500)

VR

Verified Reviewer

Associate technical support engineer

> "The call assignment is random and not as per first come first serve while on queue, navigation is very difficult..."

[See full review](https://www.capterra.com/p/179417/Genesys-Cloud/#Capterra___6716002)

Jordan M.

HR Generalist

> "Only service I have regularly used for engaging with external vendors and customers as an HR Rep. Works well, just..."

[See full review](https://www.capterra.com/p/179417/Genesys-Cloud/#Capterra___6877401)

VR

Verified Reviewer

Associate Leadership Team

> "Also it's Regional Language AI - Hindi/Tamil/Marathi NLP accuracy dips vs. English, slowing vernacular customer..."

[See full review](https://www.capterra.com/p/179417/Genesys-Cloud/#Capterra___6858437)

RW

Ryan W.

Business analyst

> "The AI-driven predictions and automation features are especially useful for managing staffing and schedules..."

[See full review](https://www.capterra.com/p/179417/Genesys-Cloud/#Capterra___6556747)

Glen T.

System Support Lead

> "Also we found calling people internally (both users having Genesys Cloud), means we are not able to retain a..."

[See full review](https://www.capterra.com/p/179417/Genesys-Cloud/#Capterra___6427682)

Jordan M.

HR Generalist

> "Simple to use deskless calling service with the ability to forward calls and review voicemails."

[See full review](https://www.capterra.com/p/179417/Genesys-Cloud/#Capterra___6877401)

JF

Jon F.

Manager

> "Difficult to integrate on to your site, documentation was lacking for us"

[See full review](https://www.capterra.com/p/179417/Genesys-Cloud/#Capterra___6598011)

SW

Sharon W.

Case Manager

> "It would be very helpful to allow employees to customize caller ID without adding on expensive feature for the..."

[See full review](https://www.capterra.com/p/179417/Genesys-Cloud/#Capterra___6769609)

SW

Sharon W.

Case Manager

> "Menu to change options is a bit antiquated and time consuming."

[See full review](https://www.capterra.com/p/179417/Genesys-Cloud/#Capterra___6769609)

Jordan M.

HR Generalist

> "The caller ID, volume options, and interface is well done."

[See full review](https://www.capterra.com/p/179417/Genesys-Cloud/#Capterra___6877401)

LF

Liam F.

Operations Manager

> "Lacks sophisticated outbound dialling."

[See full review](https://www.capterra.com/p/179417/Genesys-Cloud/#Capterra___6556404)

MHS

Mohammed Hareez S.

Customer Success representative

> "we use Genesys cloud to interact with customers via calls and emails and its so far the best"

[See full review](https://www.capterra.com/p/179417/Genesys-Cloud/#Capterra___6691179)

Lizandro H.

Sales Development Specialist

> "The call quality and the recording of the calls were sometimes not heard."

[See full review](https://www.capterra.com/p/179417/Genesys-Cloud/#Capterra___6022052)

LB

LaSheena B.

Solution Analyst

> "I have enjoyed Genesys; modern, new, fresh and can handle daily inbound and out bound calls amongst other things."

[See full review](https://www.capterra.com/p/179417/Genesys-Cloud/#Capterra___6774566)

NN

Nick N.

Workforce Management

> "Not user friendly."

[See full review](https://www.capterra.com/p/179417/Genesys-Cloud/#Capterra___6536495)

SKT

Song Kean T.

NOC and SOC Manager

> "Features rich tool to enable smooth customer service operation, inbound call recording and phone queues management."

[See full review](https://www.capterra.com/p/179417/Genesys-Cloud/#Capterra___6256658)

KS

Kyle S.

Team leader

> "times out and difficult to initially use"

[See full review](https://www.capterra.com/p/179417/Genesys-Cloud/#Capterra___6462048)

DL

Daniela L.

Sales manager

> "In short, is a powerful tool that, despite its complexity, can significantly enhance how businesses interact with..."

[See full review](https://www.capterra.com/p/179417/Genesys-Cloud/#Capterra___6463546)

Abel A.

Agent

> "all I can fault about this software is its high cost for small businesses"

[See full review](https://www.capterra.com/p/179417/Genesys-Cloud/#Capterra___5059915)

SM

Sherry M.

Executive Manager

> "Overall using Genesys Cloud CX is very efficient, although not easy to learn. "

[See full review](https://www.capterra.com/p/179417/Genesys-Cloud/#Capterra___7111667)

NT

Nicholas T.

UC Engineer / Developer

> "The post sale support is not the best, we often need struggle to bring Engineers up to speed before they can..."

[See full review](https://www.capterra.com/p/179417/Genesys-Cloud/#Capterra___4696997)

Saskia M.

Senior Director Sales Marketing

> "In order to increase efficiency and boost customer satisfaction, we migrated from a purely voice-based system and..."

[See full review](https://www.capterra.com/p/179417/Genesys-Cloud/#Capterra___5011669)

KM

Kyle M.

Workforce Management Operations Scheduler

> "The scheduling portion that is supposed to make this web based call functionality, reporting and adherence..."

[See full review](https://www.capterra.com/p/179417/Genesys-Cloud/#Capterra___3355456)

CC

Cody C.

CSR

> "Great for managing contact center."

[See full review](https://www.capterra.com/p/179417/Genesys-Cloud/#Capterra___6828535)

JJ

Jonathan J.

Manager Reporting & WFM

> "The Salesforce External Routing feature isn't well documented or understood"

[See full review](https://www.capterra.com/p/179417/Genesys-Cloud/#Capterra___4547969)

RW

Ryan W.

Business analyst

> "The AI-driven forecasting is generally accurate, helping us keep staffing balanced."

[See full review](https://www.capterra.com/p/179417/Genesys-Cloud/#Capterra___6556747)

TH

Taja H.

Fan Service agent

> "Sometimes calls do not come through"

[See full review](https://www.capterra.com/p/179417/Genesys-Cloud/#Capterra___4349272)

LR

Lyn R.

Enrollment Growth Rep

> "I like that you can pop out a little window to make it easier to use it while using other apps."

[See full review](https://www.capterra.com/p/179417/Genesys-Cloud/#Capterra___6758801)

EAM

Edgar Alan M.

Systems Leader

> "We have problems with the integration with our SAP, because the version wasn't compatible with the solution."

[See full review](https://www.capterra.com/p/179417/Genesys-Cloud/#Capterra___2945547)

HD

Harinder D.

Insurance Advisor

> "It focuses on delivering exceptional customer service to all the clients."

[See full review](https://www.capterra.com/p/179417/Genesys-Cloud/#Capterra___6779762)

Marek K.

Sr. CX Consultant

> "Relatively slow delivery of solutions to main painpoints reported by business via idea portal."

[See full review](https://www.capterra.com/p/179417/Genesys-Cloud/#Capterra___3195463)

AT

Alejandra T.

BU Regional Sales Manager

> "The payback, once implemented, as a multi-channel tool is awesome."

[See full review](https://www.capterra.com/p/179417/Genesys-Cloud/#Capterra___6664004)

DK

Darya K.

Escalation Manager

> "The system does not remember the user and periodically you need to enter your login and password again."

[See full review](https://www.capterra.com/p/179417/Genesys-Cloud/#Capterra___3361002)

CC

Cody C.

CSR

> "Very professional company, great software, and overall amazing reporting on stats."

[See full review](https://www.capterra.com/p/179417/Genesys-Cloud/#Capterra___6828535)

YY

Ye Y.

Technical Specialist

> "Dashboard is missing the flexibility for shorting agent status."

[See full review](https://www.capterra.com/p/179417/Genesys-Cloud/#Capterra___2988882)

OR

Oliver R.

Owner

> "Simple to use and offers first-class connectivity."

[See full review](https://www.capterra.com/p/179417/Genesys-Cloud/#Capterra___6829271)

JL

Jose L.

manager coordinator

> "professionals service werent that good sometimes"

[See full review](https://www.capterra.com/p/179417/Genesys-Cloud/#Capterra___4076419)

SB

Sabrina B.

Systems Developer

> "Genesys Cloud CX has established accurate customer help, which brings an immediate live chat for customers."

[See full review](https://www.capterra.com/p/179417/Genesys-Cloud/#Capterra___6247808)

AP

Amanda P.

Manager, Business Technology Solutions

> "Pure Voice and how calls get routed through our virtual edges causes some issues from time to time. "

[See full review](https://www.capterra.com/p/179417/Genesys-Cloud/#Capterra___2843493)

AC

Andreea C.

CX Manager

> "More indicators available (than previous solution we were using)."

[See full review](https://www.capterra.com/p/179417/Genesys-Cloud/#Capterra___6589729)

VR

Verified Reviewer

Freelance Writer

> "The sound quality of calls can be questionable in seasons."

[See full review](https://www.capterra.com/p/179417/Genesys-Cloud/#Capterra___2731026)

[View Reviews](https://www.capterra.com/p/179417/Genesys-Cloud/reviews/)

CN

Cici N.

Attorney

> "I think that RingCX is a excellent tool for remote offices, and people who need the ability to have a..."

[See full review](https://www.capterra.com/p/242186/RingCentral-Contact-Center/#Capterra___7047104)

VR

Verified Reviewer

Dispatcher

> "One notable limitation is the call recording storage; on most plans, both on-demand and automatic call..."

[See full review](https://www.capterra.com/p/242186/RingCentral-Contact-Center/#Capterra___6353025)

YG

Yoel G.

Sales Manager

> "What I liked most about RingCX was its intuitive omnichannel interface, which allowed agents to handle..."

[See full review](https://www.capterra.com/p/242186/RingCentral-Contact-Center/#Capterra___6799397)

SL

Shagontha L.

Customer service

> "The time it takes to update the app and the callback system is kind of laggy. But not too bad."

[See full review](https://www.capterra.com/p/242186/RingCentral-Contact-Center/#Capterra___7146055)

RW

Robert W.

Operations Manager

> "It uses wifi which enables us to have access anywhere in the world without being hampered by cell..."

[See full review](https://www.capterra.com/p/242186/RingCentral-Contact-Center/#Capterra___6827826)

KM

Kyle M.

Customs Account Analyst

> "It constantly disconnects, showing agents that were online as offline or in DND mode randomly causing..."

[See full review](https://www.capterra.com/p/242186/RingCentral-Contact-Center/#Capterra___6834798)

ADCT

Allan Del Cris T.

Credentialing Specialist

> "In addition to that, the automatic transcribing gives an edge compared to other tools, as someone who is..."

[See full review](https://www.capterra.com/p/242186/RingCentral-Contact-Center/#Capterra___7000937)

Daria J.

Marketing Associate

> "For some reason there is an active team chat that gives me notification every time someone posts..."

[See full review](https://www.capterra.com/p/242186/RingCentral-Contact-Center/#Capterra___6458394)

LS

Liz S.

Business Development

> "Love how easy it was to keep track of SMS and emails, voicemails."

[See full review](https://www.capterra.com/p/242186/RingCentral-Contact-Center/#Capterra___7049744)

Ian F.

Marketing Equipment Manager

> "It is almost impossible to tell who is callling you from a transferred call."

[See full review](https://www.capterra.com/p/242186/RingCentral-Contact-Center/#Capterra___7131050)

SB

Srushti B.

Administrative assistant

> "I like the popup feature from the extension that appears whenever I hover my cursor over any contact..."

[See full review](https://www.capterra.com/p/242186/RingCentral-Contact-Center/#Capterra___6758789)

Daria J.

Marketing Associate

> "It takes way too long to respond to any inquiry. Upon migration to our company we had someone from their..."

[See full review](https://www.capterra.com/p/242186/RingCentral-Contact-Center/#Capterra___6458394)

AR

Ashley R.

Legal Assistant

> "I have been able to leave my desk and answer a client call directly from my cell phone allowing me to..."

[See full review](https://www.capterra.com/p/242186/RingCentral-Contact-Center/#Capterra___6633095)

EM

Erica M.

Client Care Coordinator - Licensed Professional Counselor

> "There are some bugs that occur frequently where read texts appear unread and faxes come in later than..."

[See full review](https://www.capterra.com/p/242186/RingCentral-Contact-Center/#Capterra___6695640)

ADCT

Allan Del Cris T.

Credentialing Specialist

> "It provides me all the necesarry things I need with customer engaging activity."

[See full review](https://www.capterra.com/p/242186/RingCentral-Contact-Center/#Capterra___7000937)

BE

Brittany E.

negotiator

> "I do not like that there is so much downtime with RingCX at least once a week the service goes down and..."

[See full review](https://www.capterra.com/p/242186/RingCentral-Contact-Center/#Capterra___6825005)

PJ

Paul J.

Office Administration

> "It's convenient having the forwarding and queue services on multiple devices."

[See full review](https://www.capterra.com/p/242186/RingCentral-Contact-Center/#Capterra___6835379)

RK

Ryan K.

Owner

> "They keep "escalating" the issue to the next person who is equally underqualified and we are still..."

[See full review](https://www.capterra.com/p/242186/RingCentral-Contact-Center/#Capterra___6688180)

TH

Taralyn H.

RCM Manager

> "Ring provides unbeatable clarity in every phone call."

[See full review](https://www.capterra.com/p/242186/RingCentral-Contact-Center/#Capterra___6844409)

RW

Robert W.

Operations Manager

> "The app can be buggy at times which can affect calling"

[See full review](https://www.capterra.com/p/242186/RingCentral-Contact-Center/#Capterra___6827826)

JG

Jamie G.

Radiology Supervisor

> "I don't use RingCX as much as the rest of my company because I am not on the phones consistently like..."

[See full review](https://www.capterra.com/p/242186/RingCentral-Contact-Center/#Capterra___6804440)

CS

Connor S.

Brokerage Operations Associate

> "We had some difficulties with their customer support team as our account managers on file took very long..."

[See full review](https://www.capterra.com/p/242186/RingCentral-Contact-Center/#Capterra___6537898)

RW

ROBERTA W.

Referral Coordinator

> "I like that I can use my phone to call in when I cant or dont have speakers and a camera"

[See full review](https://www.capterra.com/p/242186/RingCentral-Contact-Center/#Capterra___6760448)

SF

Simon F.

Arborist

> "The call routing; voicemail and messages weren’t adjustable enough to our needs."

[See full review](https://www.capterra.com/p/242186/RingCentral-Contact-Center/#Capterra___6655367)

VR

Verified Reviewer

BDM

> "I will continue to use RingCX due to its functionality and ease of use. "

[See full review](https://www.capterra.com/p/242186/RingCentral-Contact-Center/#Capterra___7073736)

VR

Verified Reviewer

BDM

> "Very inconvenient if I am in th middle of a task"

[See full review](https://www.capterra.com/p/242186/RingCentral-Contact-Center/#Capterra___7073736)

Cayla F.

Paralegal

> "The techs did everything they could to make sure that we had an easy transition."

[See full review](https://www.capterra.com/p/242186/RingCentral-Contact-Center/#Capterra___7117300)

CN

Cici N.

Attorney

> "So at times you receive texts but cannot respond to them."

[See full review](https://www.capterra.com/p/242186/RingCentral-Contact-Center/#Capterra___7047104)

VR

Verified Reviewer

Dispatcher

> "This feature facilitates effortless communication with team members and clients alike."

[See full review](https://www.capterra.com/p/242186/RingCentral-Contact-Center/#Capterra___6353025)

RS

Rachel S.

Receptionist

> "It has some glitches especially when you have multiple calls coming in."

[See full review](https://www.capterra.com/p/242186/RingCentral-Contact-Center/#Capterra___6735140)

PJ

Paul J.

Office Administration

> "It's been great overall with helping to direct calls throughout the company."

[See full review](https://www.capterra.com/p/242186/RingCentral-Contact-Center/#Capterra___6835379)

PD

Paul D.

Education consultant

> "initial loading takes a little while and sometimes flashes as though missed activity but not the case."

[See full review](https://www.capterra.com/p/242186/RingCentral-Contact-Center/#Capterra___6590722)

KH

Karen H.

Attorney

> "Decent value for the money and relatively reliable and clear system."

[See full review](https://www.capterra.com/p/242186/RingCentral-Contact-Center/#Capterra___7079112)

Daria J.

Marketing Associate

> "Some functions are not easy to understand and sometimes the app wouldn't allow more than 10 people in..."

[See full review](https://www.capterra.com/p/242186/RingCentral-Contact-Center/#Capterra___6458394)

YG

Yoel G.

Sales Manager

> "The platform provided a unified, easy-to-use solution for managing customer interactions across multiple..."

[See full review](https://www.capterra.com/p/242186/RingCentral-Contact-Center/#Capterra___6799397)

JC

Jennifer C.

Controller

> "It's been ONE WEEK and still no reply regarding my payment of that last invoice and cancellation of the..."

[See full review](https://www.capterra.com/p/242186/RingCentral-Contact-Center/#Capterra___6517974)

BE

Brittany E.

negotiator

> "This helps with everyday communication."

[See full review](https://www.capterra.com/p/242186/RingCentral-Contact-Center/#Capterra___6825005)

TH

Taralyn H.

RCM Manager

> "I haven’t been able to locate my sent faxes."

[See full review](https://www.capterra.com/p/242186/RingCentral-Contact-Center/#Capterra___6844409)

TL

Tung L.

Accounting and HR Assistant

> "It is positively and adequately complete its purpose for meeting and communication using technology."

[See full review](https://www.capterra.com/p/242186/RingCentral-Contact-Center/#Capterra___6421899)

JC

Jennifer C.

Controller

> "If I could give negative stars for customer service, it wouldn't be enough."

[See full review](https://www.capterra.com/p/242186/RingCentral-Contact-Center/#Capterra___6517974)

CW

Casey W.

Office Manager

> "Ring Central has made it easy for us to work with employees that work remote as well."

[See full review](https://www.capterra.com/p/242186/RingCentral-Contact-Center/#Capterra___6489608)

RK

Ryan K.

Owner

> "They will not let me speak to a supervisor, and no one understands the complexity of the issue we're..."

[See full review](https://www.capterra.com/p/242186/RingCentral-Contact-Center/#Capterra___6688180)

SC

Sam C.

Dispatcher

> "There is a lot of phone support and easy to access portal."

[See full review](https://www.capterra.com/p/242186/RingCentral-Contact-Center/#Capterra___7034893)

TW

Todd W.

Escrow Manager

> "Setup could be difficult, had trouble with some dropped calls"

[See full review](https://www.capterra.com/p/242186/RingCentral-Contact-Center/#Capterra___6744467)

CN

Carli N.

Scheduler

> "Phone quality was always good."

[See full review](https://www.capterra.com/p/242186/RingCentral-Contact-Center/#Capterra___7066530)

RK

Ryan K.

Owner

> "Great communication when your talking to sales, but once you sign up, you get the worst treatment ever."

[See full review](https://www.capterra.com/p/242186/RingCentral-Contact-Center/#Capterra___6688180)

VR

Verified Reviewer

BDM

> "The app and the site are very easy to navigate. "

[See full review](https://www.capterra.com/p/242186/RingCentral-Contact-Center/#Capterra___7073736)

Daria J.

Marketing Associate

> "There are some bugs that really need to be fixed."

[See full review](https://www.capterra.com/p/242186/RingCentral-Contact-Center/#Capterra___6458394)

SL

Shagontha L.

Customer service

> "Nice interface."

[See full review](https://www.capterra.com/p/242186/RingCentral-Contact-Center/#Capterra___7146055)

EH

Evan H.

Sales associate

> "My phone rings constantly when I’m off. "

[See full review](https://www.capterra.com/p/242186/RingCentral-Contact-Center/#Capterra___6496602)

Sera A.

Realtor

> "Good custumer support and no issues."

[See full review](https://www.capterra.com/p/242186/RingCentral-Contact-Center/#Capterra___7095130)

SB

Srushti B.

Administrative assistant

> "Setup was bit complicated and needed IT help."

[See full review](https://www.capterra.com/p/242186/RingCentral-Contact-Center/#Capterra___6758789)

EM

Erica M.

Client Care Coordinator - Licensed Professional Counselor

> "It is user friendly and allows us all of the features that we need to run smoothly."

[See full review](https://www.capterra.com/p/242186/RingCentral-Contact-Center/#Capterra___6695640)

SC

Sam C.

Dispatcher

> "There is not much else to dislike about this service."

[See full review](https://www.capterra.com/p/242186/RingCentral-Contact-Center/#Capterra___7034893)

CS

Connor S.

Brokerage Operations Associate

> "It's easy to use their admin portal and customize it to your preference."

[See full review](https://www.capterra.com/p/242186/RingCentral-Contact-Center/#Capterra___6537898)

EL

Evelyn L.

Operations Manager

> "Their support center was terrible, and their price was high."

[See full review](https://www.capterra.com/p/242186/RingCentral-Contact-Center/#Capterra___6659183)

KDD

Kent Dominic D.

Sales and Marketing

> "I like that it can be integrated into HubSpot."

[See full review](https://www.capterra.com/p/242186/RingCentral-Contact-Center/#Capterra___6672358)

Daria J.

Marketing Associate

> "that was online and non responsive."

[See full review](https://www.capterra.com/p/242186/RingCentral-Contact-Center/#Capterra___6458394)

MT

Michelle T.

Operations Manager

> "Overall, every experience that I have had with RingCentral Contact Center has been a positive one and..."

[See full review](https://www.capterra.com/p/242186/RingCentral-Contact-Center/#Capterra___6639003)

JM

Jasmine M.

Analyst

> "I don’t think it was super easy to use for a beginner"

[See full review](https://www.capterra.com/p/242186/RingCentral-Contact-Center/#Capterra___6536870)

DG

Dawn G.

Child Care Registrar

> "I love having this app rather than a land line."

[See full review](https://www.capterra.com/p/242186/RingCentral-Contact-Center/#Capterra___6629379)

JC

Jennifer C.

Controller

> "You can't just cancel online."

[See full review](https://www.capterra.com/p/242186/RingCentral-Contact-Center/#Capterra___6517974)

AH

Adam H.

Service Manager

> "We find that these features have allowed us to make more money each month through the ease of..."

[See full review](https://www.capterra.com/p/242186/RingCentral-Contact-Center/#Capterra___3718239)

RP

RYAN P.

Senior Account Executive

> "Can not transfer calls or join 3rd part y to calls."

[See full review](https://www.capterra.com/p/242186/RingCentral-Contact-Center/#Capterra___6248220)

AA

Angelica A.

Team Lead

> "Despite being expensive Ring Central offers value for your money."

[See full review](https://www.capterra.com/p/242186/RingCentral-Contact-Center/#Capterra___6493894)

JS

Jessica S.

Customer Experience Manager

> "Call listening was not up to standard and we had to take on another company to be able to assist with..."

[See full review](https://www.capterra.com/p/242186/RingCentral-Contact-Center/#Capterra___5085431)

JG

Jamie G.

Radiology Supervisor

> "I liked that screen layout was pleasing to the eye."

[See full review](https://www.capterra.com/p/242186/RingCentral-Contact-Center/#Capterra___6804440)

OF

Osman F.

Marketing Support Manager

> "Sometimes it is difficult to integrate with different softwares"

[See full review](https://www.capterra.com/p/242186/RingCentral-Contact-Center/#Capterra___6179842)

PD

Paul D.

Education consultant

> "Quality is clear, easy to navigate and intuitive GUI."

[See full review](https://www.capterra.com/p/242186/RingCentral-Contact-Center/#Capterra___6590722)

AA

Ash A.

Director

> "horrible experience terrible service just bad"

[See full review](https://www.capterra.com/p/242186/RingCentral-Contact-Center/#Capterra___6709147)

MS

Michelle S.

General Manager

> "During the chats, they are professional and friendly."

[See full review](https://www.capterra.com/p/242186/RingCentral-Contact-Center/#Capterra___6612314)

RV

Ryan V.

Marketing Assistant

> "The only downside, which would be a problem for any VoIP, is that if the power were to be cut and you..."

[See full review](https://www.capterra.com/p/242186/RingCentral-Contact-Center/#Capterra___3821078)

EL

Evelyn L.

Operations Manager

> "In terms of the application and features, they were good. "

[See full review](https://www.capterra.com/p/242186/RingCentral-Contact-Center/#Capterra___6659183)

CL

Carter L.

Cost reduction consultant

> "Pricing gets out of control the higher your package gets"

[See full review](https://www.capterra.com/p/242186/RingCentral-Contact-Center/#Capterra___6299051)

AA

Angelica A.

Team Lead

> "Love the transcript voice messages!"

[See full review](https://www.capterra.com/p/242186/RingCentral-Contact-Center/#Capterra___6493894)

RV

Ryan V.

Marketing Assistant

> "At our office we had the power go out for 5 hours and that meant that we didn't have an effective system."

[See full review](https://www.capterra.com/p/242186/RingCentral-Contact-Center/#Capterra___3821078)

EH

Evan H.

Sales associate

> "Love the ease of use calls come into the entire team."

[See full review](https://www.capterra.com/p/242186/RingCentral-Contact-Center/#Capterra___6496602)

CG

Crishna G.

Clinical Liaison

> "My only prob with web-based is it takes a while to update the call history."

[See full review](https://www.capterra.com/p/242186/RingCentral-Contact-Center/#Capterra___3851471)

AH

Adam H.

Service Manager

> "RingCentral has allowed us to speed up call routing and decisions making among our operators that is..."

[See full review](https://www.capterra.com/p/242186/RingCentral-Contact-Center/#Capterra___3718239)

AH

Adam H.

Service Manager

> "We've not found anything about RingCentral that is difficult to use or problematic with integrating into..."

[See full review](https://www.capterra.com/p/242186/RingCentral-Contact-Center/#Capterra___3718239)

[View Reviews](https://www.capterra.com/p/242186/RingCentral-Contact-Center/reviews/)

## User interface

[Genesys Cloud CX](https://www.capterra.com/p/179417/Genesys-Cloud/)

4.34 (262)

[RingCX](https://www.capterra.com/p/242186/RingCentral-Contact-Center/)

4.24 (255)

## Connect with a Capterra advisor for a free 15-minute consultation

Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs.

### Features

Do these products fit your needs?

Prioritize real-user-identified key features according to your needs to find your best fit.

\--% Fit

vs

\--% Fit

Activity Tracking

207

Important

AI Copilot

150

Important

AI Summarization

120

Important

Genesys Cloud CX

Top features

44/47

-   Activity Tracking
-   AI Copilot
-   AI Summarization
-   Alerts/Escalation
-   API
-   Auto-Dialer
-   Automated Responses
-   Automatic Call Distribution
-   Blended Call Center
-   Callback Scheduling
-   Call Center Management
-   Caller ID
-   Call Logging
-   Call Monitoring
-   Call Recording
-   Call Reporting
-   Call Routing
-   Call Scripting
-   Call Tagging
-   Call Tracking
-   Call Transcription
-   Call Transfer
-   Call Whispering
-   Chatbot
-   Chat/Messaging
-   Computer Telephony Integration
-   Contact Management
-   CRM
-   Dashboard
-   Generative AI
-   Inbound Call Center
-   Interaction Tracking
-   IVR
-   Manual Dialer
-   Monitoring
-   Multi-Channel Communication
-   Outbound Call Center
-   Performance Management
-   Predictive Dialer
-   Progressive Dialer
-   Queue Management
-   Reporting/Analytics
-   Sentiment Analysis
-   Surveys & Feedback
-   Third-Party Integrations
-   Voice Mail
-   Voice Recognition

[See all features](https://www.capterra.com/p/179417/Genesys-Cloud/#features)

RingCX

42/47

-   Activity Tracking
-   AI Copilot
-   AI Summarization
-   Alerts/Escalation
-   API
-   Auto-Dialer
-   Automated Responses
-   Automatic Call Distribution
-   Blended Call Center
-   Callback Scheduling
-   Call Center Management
-   Caller ID
-   Call Logging
-   Call Monitoring
-   Call Recording
-   Call Reporting
-   Call Routing
-   Call Scripting
-   Call Tagging
-   Call Tracking
-   Call Transcription
-   Call Transfer
-   Call Whispering
-   Chatbot
-   Chat/Messaging
-   Computer Telephony Integration
-   Contact Management
-   CRM
-   Dashboard
-   Generative AI
-   Inbound Call Center
-   Interaction Tracking
-   IVR
-   Manual Dialer
-   Monitoring
-   Multi-Channel Communication
-   Outbound Call Center
-   Performance Management
-   Predictive Dialer
-   Progressive Dialer
-   Queue Management
-   Reporting/Analytics
-   Sentiment Analysis
-   Surveys & Feedback
-   Third-Party Integrations
-   Voice Mail
-   Voice Recognition

[See all features](https://www.capterra.com/p/242186/RingCentral-Contact-Center/#features)

### Recognition

Genesys Cloud CX is recognized as a top-rated tool in 3 Capterra Shortlist reports

RingCX is recognized as a top-rated tool in 3 Capterra Shortlist reports

### Deployment & support

Genesys Cloud CX

Deployment

-   Cloud, SaaS, Web-Based
-   Desktop Mac
-   Desktop Windows
-   Desktop Linux
-   On-Premise Windows
-   On-Premise Linux
-   Desktop Chromebook
-   Mobile Android
-   Mobile iPhone
-   Mobile iPad

Support

-   Email/Help Desk
-   FAQs/Forum
-   Knowledge Base
-   Phone Support
-   24/7 (Live rep)
-   Chat

Training

-   In Person
-   Live Online
-   Webinars
-   Documentation
-   Videos

RingCX

Deployment

-   Cloud, SaaS, Web-Based
-   Desktop Mac
-   Desktop Windows
-   Desktop Linux
-   On-Premise Windows
-   On-Premise Linux
-   Desktop Chromebook
-   Mobile Android
-   Mobile iPhone
-   Mobile iPad

Support

-   Email/Help Desk
-   FAQs/Forum
-   Knowledge Base
-   Phone Support
-   24/7 (Live rep)
-   Chat

Training

-   In Person
-   Live Online
-   Webinars
-   Documentation
-   Videos

### Company Details

Genesys Cloud CX

-   By Genesys
-   Located in United States
-   Founded in 1990

RingCX

-   By RingCentral
-   Located in United States
-   Founded in 1999

## Popular Comparisons

[Genesys Cloud CX](https://www.capterra.com/p/179417/Genesys-Cloud/)[4.34 (262)](https://www.capterra.com/p/179417/Genesys-Cloud/reviews/)

vs

[Ringover](https://www.capterra.com/p/169627/RingOver/)[4.70 (871)](https://www.capterra.com/p/169627/RingOver/reviews/)

$75/month

Price

$29/month

4.2

Features

4.6

4.4

Ease of Use

4.8

[View full comparison](https://www.capterra.com/compare/169627-179417/RingOver-vs-Genesys-Cloud)

[RingCX](https://www.capterra.com/p/242186/RingCentral-Contact-Center/)[4.24 (255)](https://www.capterra.com/p/242186/RingCentral-Contact-Center/reviews/)

vs

[Ringover](https://www.capterra.com/p/169627/RingOver/)[4.70 (871)](https://www.capterra.com/p/169627/RingOver/reviews/)

$65/month

Price

$29/month

4.3

Features

4.6

4.3

Ease of Use

4.8

[View full comparison](https://www.capterra.com/compare/169627-242186/RingOver-vs-RingCentral-Contact-Center)

[Genesys Cloud CX](https://www.capterra.com/p/179417/Genesys-Cloud/)[4.34 (262)](https://www.capterra.com/p/179417/Genesys-Cloud/reviews/)

vs

[Convoso](https://www.capterra.com/p/76768/Cloud-Predictive-Dialer/)[4.51 (387)](https://www.capterra.com/p/76768/Cloud-Predictive-Dialer/reviews/)

$75/month

Price

$90/month

4.2

Features

4.5

4.4

Ease of Use

4.6

[View full comparison](https://www.capterra.com/compare/76768-179417/Cloud-Predictive-Dialer-vs-Genesys-Cloud)

[RingCX](https://www.capterra.com/p/242186/RingCentral-Contact-Center/)[4.24 (255)](https://www.capterra.com/p/242186/RingCentral-Contact-Center/reviews/)

vs

[Convoso](https://www.capterra.com/p/76768/Cloud-Predictive-Dialer/)[4.51 (387)](https://www.capterra.com/p/76768/Cloud-Predictive-Dialer/reviews/)

$65/month

Price

$90/month

4.3

Features

4.5

4.3

Ease of Use

4.6

[View full comparison](https://www.capterra.com/compare/76768-242186/Cloud-Predictive-Dialer-vs-RingCentral-Contact-Center)

[Genesys Cloud CX](https://www.capterra.com/p/179417/Genesys-Cloud/)[4.34 (262)](https://www.capterra.com/p/179417/Genesys-Cloud/reviews/)

vs

[DialedIn CCaaS](https://www.capterra.com/p/29589/CallCenterNOW/)[4.81 (324)](https://www.capterra.com/p/29589/CallCenterNOW/reviews/)

$75/month

Price

$25/month

4.2

Features

4.7

4.4

Ease of Use

4.8

[View full comparison](https://www.capterra.com/compare/29589-179417/CallCenterNOW-vs-Genesys-Cloud)

[RingCX](https://www.capterra.com/p/242186/RingCentral-Contact-Center/)[4.24 (255)](https://www.capterra.com/p/242186/RingCentral-Contact-Center/reviews/)

vs

[DialedIn CCaaS](https://www.capterra.com/p/29589/CallCenterNOW/)[4.81 (324)](https://www.capterra.com/p/29589/CallCenterNOW/reviews/)

$65/month

Price

$25/month

4.3

Features

4.7

4.3

Ease of Use

4.8

[View full comparison](https://www.capterra.com/compare/29589-242186/CallCenterNOW-vs-RingCentral-Contact-Center)

[Genesys Cloud CX](https://www.capterra.com/p/179417/Genesys-Cloud/)[4.34 (262)](https://www.capterra.com/p/179417/Genesys-Cloud/reviews/)

vs

[LiveAgent](https://www.capterra.com/p/102188/LiveAgent/)[4.68 (1,781)](https://www.capterra.com/p/102188/LiveAgent/reviews/)

$75/month

Price

$15/month

4.2

Features

4.6

4.4

Ease of Use

4.6

[View full comparison](https://www.capterra.com/compare/102188-179417/LiveAgent-vs-Genesys-Cloud)

[RingCX](https://www.capterra.com/p/242186/RingCentral-Contact-Center/)[4.24 (255)](https://www.capterra.com/p/242186/RingCentral-Contact-Center/reviews/)

vs

[LiveAgent](https://www.capterra.com/p/102188/LiveAgent/)[4.68 (1,781)](https://www.capterra.com/p/102188/LiveAgent/reviews/)

$65/month

Price

$15/month

4.3

Features

4.6

4.3

Ease of Use

4.6

[View full comparison](https://www.capterra.com/compare/102188-242186/LiveAgent-vs-RingCentral-Contact-Center)

[Genesys Cloud CX](https://www.capterra.com/p/179417/Genesys-Cloud/)[4.34 (262)](https://www.capterra.com/p/179417/Genesys-Cloud/reviews/)

vs

[Zendesk Suite](https://www.capterra.com/p/164283/Zendesk/)[4.41 (4,079)](https://www.capterra.com/p/164283/Zendesk/reviews/)

$75/month

Price

$39/month

4.2

Features

4.4

4.4

Ease of Use

4.3

[View full comparison](https://www.capterra.com/compare/164283-179417/Zendesk-vs-Genesys-Cloud)

[RingCX](https://www.capterra.com/p/242186/RingCentral-Contact-Center/)[4.24 (255)](https://www.capterra.com/p/242186/RingCentral-Contact-Center/reviews/)

vs

[Readymode](https://www.capterra.com/p/136728/Readymode/)[4.63 (142)](https://www.capterra.com/p/136728/Readymode/reviews/)

$65/month

Price

$199/month

4.3

Features

4.6

4.3

Ease of Use

4.7

[View full comparison](https://www.capterra.com/compare/136728-242186/Readymode-vs-RingCentral-Contact-Center)

[Genesys Cloud CX](https://www.capterra.com/p/179417/Genesys-Cloud/)[4.34 (262)](https://www.capterra.com/p/179417/Genesys-Cloud/reviews/)

vs

[Readymode](https://www.capterra.com/p/136728/Readymode/)[4.63 (142)](https://www.capterra.com/p/136728/Readymode/reviews/)

$75/month

Price

$199/month

4.2

Features

4.6

4.4

Ease of Use

4.7

[View full comparison](https://www.capterra.com/compare/136728-179417/Readymode-vs-Genesys-Cloud)

[RingCX](https://www.capterra.com/p/242186/RingCentral-Contact-Center/)[4.24 (255)](https://www.capterra.com/p/242186/RingCentral-Contact-Center/reviews/)

vs

[Nextiva](https://www.capterra.com/p/175788/Nextiva/)[4.61 (916)](https://www.capterra.com/p/175788/Nextiva/reviews/)

$65/month

Price

$25/month

4.3

Features

4.6

4.3

Ease of Use

4.5

[View full comparison](https://www.capterra.com/compare/175788-242186/Nextiva-vs-RingCentral-Contact-Center)