# Compare ManageEngine ServiceDesk Plus vs ServiceNow Customer Service Management 2026 | Capterra > Unsure of what to choose? Check Capterra to compare ManageEngine ServiceDesk Plus and ServiceNow Customer Service Management based on pricing, features, product details, and verified reviews. Source: https://www.capterra.com/compare/179501-225960/ManageEngine-Service-Desk-Plus-vs-ServiceNow-Customer-Service-Management --- # ManageEngine ServiceDesk Plus vs ServiceNow Customer Service Management Features and Cost Comparison Last updated March 13th, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team.[Learn more](https://www.capterra.com/our-story/) Your comparison: ManageEngine ServiceDesk PlusServiceNow Customer Service Management2/4 selected [ManageEngine ServiceDesk Plus](https://www.capterra.com/p/179501/ManageEngine-Service-Desk-Plus/)[4.4 (230)](https://www.capterra.com/p/179501/ManageEngine-Service-Desk-Plus/reviews/) [ServiceNow Customer Service Management](https://www.capterra.com/p/225960/ServiceNow-Customer-Service-Management/)[4.4 (152)](https://www.capterra.com/p/225960/ServiceNow-Customer-Service-Management/reviews/) [## ManageEngine ServiceDesk Plus](https://www.capterra.com/p/179501/ManageEngine-Service-Desk-Plus/)[4.4 (230)](https://www.capterra.com/p/179501/ManageEngine-Service-Desk-Plus/reviews/) Starting Price $16.00/month Value-for-Money 4.3 Functionality 4.4 Ease of Use 4.3 Customer Service 4.2 Reviews Sentiment Based on [230 reviews](#user-reviews) Positive 207 Neutral 15 Negative 8 [## ServiceNow Customer Service Management](https://www.capterra.com/p/225960/ServiceNow-Customer-Service-Management/)[4.4 (152)](https://www.capterra.com/p/225960/ServiceNow-Customer-Service-Management/reviews/) Starting Price Contact vendor Value-for-Money 4.1 Functionality 4.3 Ease of Use 4.1 Customer Service 4.2 Reviews Sentiment Based on [152 reviews](#user-reviews) Positive 132 Neutral 16 Negative 4 ## Send this comparison chart to my inbox ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox. What’s your intended use case? ## Summary * * * Features in IT Ticketing Systems Software Best performer 38 / 41 Only ManageEngine ServiceDesk Plus - Activity Tracking - Asset Lifecycle Management - Customizable Branding 27 / 41 Only ServiceNow Customer Service Management - Search User satisfaction User satisfaction 4.4 User reviews[230](https://www.capterra.com/p/179501/ManageEngine-Service-Desk-Plus/reviews/) Ease of use 4.3 Functionality 4.4 Value for money 4.3 Customer support 4.2 User satisfaction 4.4 User reviews[152](https://www.capterra.com/p/225960/ServiceNow-Customer-Service-Management/reviews/) Ease of use 4.1 Functionality 4.3 Value for money 4.1 Customer support 4.2 Price starts from Price starts from $16Per User, Per Month - Free version - Free trial Price starts from \-- - Free version - Free trial Best for Best for ServiceDesk Plus can be used by SMBs and enterprises alike. It's a region and vertical-agnostic ITSM platform that is easy to set up—without heavy implementation overhead or developer effort. Best for Enterprise-wide Service, Operations, and Customer Experience Buyer Groups ## User reviews Pros & cons EL Edier L. Network administrator > "The expirience was good lot of documentation and intuitive interface that helps to setup this tool, all the integration between assets,..." [See full review](https://www.capterra.com/p/179501/ManageEngine-Service-Desk-Plus/#Capterra___7131507) YK Yurii K. Technical Support Specialist > "Maintenance of Linux based version could be a problem if your team is mostly Windows specialist." [See full review](https://www.capterra.com/p/179501/ManageEngine-Service-Desk-Plus/#Capterra___7128019) AV Ahmet V. System Network and İnformation Sec Manager > "The feature I like most about ManageEngine ServiceDesk Plus is the comprehensive and user-friendly service management infrastructure it offers." [See full review](https://www.capterra.com/p/179501/ManageEngine-Service-Desk-Plus/#Capterra___7054372) RV Robert V. IT Manager > "The customization of templates is a but difficult to understand how the layout works." [See full review](https://www.capterra.com/p/179501/ManageEngine-Service-Desk-Plus/#Capterra___6765592) Austin E. CTO > "Great ticketing system that has a lot of customizable features and ways to import emails into actionable items" [See full review](https://www.capterra.com/p/179501/ManageEngine-Service-Desk-Plus/#Capterra___7102463) IP ISHWARI P. Trainee > "Mobile app limitations lack some features from the desktop version." [See full review](https://www.capterra.com/p/179501/ManageEngine-Service-Desk-Plus/#Capterra___6779077) CQ Connor Q. IT Team Lead > "Back-end automation and custom triggers allow for powerful workflows catered to specific and niche requirements" [See full review](https://www.capterra.com/p/179501/ManageEngine-Service-Desk-Plus/#Capterra___7114581) RV Robert V. IT Manager > "Some fields are not available for reporting such as the description." [See full review](https://www.capterra.com/p/179501/ManageEngine-Service-Desk-Plus/#Capterra___6765592) Melih Ç. Team Leader > "It has many integration capabilities which is very important for changed customer environments and templates for Incidents/Requests are very..." [See full review](https://www.capterra.com/p/179501/ManageEngine-Service-Desk-Plus/#Capterra___6649143) MS Manuel S. Engineer TI Sr. > "It does not maintain an integration with Microsoft applications." [See full review](https://www.capterra.com/p/179501/ManageEngine-Service-Desk-Plus/#Capterra___6396780) EL Edier L. Network administrator > "We don't use all the options available for deployment but is good to know there are there in case the company situation change." [See full review](https://www.capterra.com/p/179501/ManageEngine-Service-Desk-Plus/#Capterra___7131507) VR Verified Reviewer IT Manager > "there are some functions inside some processes which are missing such as custom approval workflows in incident management or having the details..." [See full review](https://www.capterra.com/p/179501/ManageEngine-Service-Desk-Plus/#Capterra___4605698) AV Ahmet V. System Network and İnformation Sec Manager > "Furthermore, its detailed reporting capabilities make it much easier to measure and improve processes." [See full review](https://www.capterra.com/p/179501/ManageEngine-Service-Desk-Plus/#Capterra___7054372) GV Gerardo V. Product Manager > "The ZIA bot that is bundled only works in english, there are so many customers that needs spanish support and ZIA doesn't support it." [See full review](https://www.capterra.com/p/179501/ManageEngine-Service-Desk-Plus/#Capterra___3525766) Melih Ç. Team Leader > "I like ServiceDesk Plus as an ITSM tool and because its modules can be aligned according to its licencing, it helps customers' wallet thin." [See full review](https://www.capterra.com/p/179501/ManageEngine-Service-Desk-Plus/#Capterra___6649143) Harry S. Systems & Digital Marketing Administrator > "Also there isn't a timeline of features being implemented, so it's not clear if the features you may want, are going to happen." [See full review](https://www.capterra.com/p/179501/ManageEngine-Service-Desk-Plus/#Capterra___4236551) JN Joshua N. Applications Specialist > "It does the job and helps us as an office support our retail stores and staff members with any questions and queries." [See full review](https://www.capterra.com/p/179501/ManageEngine-Service-Desk-Plus/#Capterra___6346360) BS Boyang S. Junior Data Integration Developer > "For a comprehensive ITSM solution, it can be quite pricey." [See full review](https://www.capterra.com/p/179501/ManageEngine-Service-Desk-Plus/#Capterra___4636210) YK Yurii K. Technical Support Specialist > "ManageEngine ServiceDesk Plus is a great tool for teams of any size." [See full review](https://www.capterra.com/p/179501/ManageEngine-Service-Desk-Plus/#Capterra___7128019) MT Michael T. Service Delivery Manager > "Lacks some configurability and isn't as flexible as top-tier products like ServiceNow" [See full review](https://www.capterra.com/p/179501/ManageEngine-Service-Desk-Plus/#Capterra___3338320) JN Joshua N. Applications Specialist > "Good if all you're looking at is to provide a service desk platform but for a business that is expected to grow, there are other platforms that..." [See full review](https://www.capterra.com/p/179501/ManageEngine-Service-Desk-Plus/#Capterra___6346360) AW Andrew W. Radpro > "The only feature that is missing is the ability to turn back time." [See full review](https://www.capterra.com/p/179501/ManageEngine-Service-Desk-Plus/#Capterra___2560011) [View Reviews](https://www.capterra.com/p/179501/ManageEngine-Service-Desk-Plus/reviews/) VR Verified Reviewer Client Operations Supervisor > "Having customer interactions, data, and service processes in one place improves visibility and collaboration across teams, which ultimately leads to faster..." [See full review](https://www.capterra.com/p/225960/ServiceNow-Customer-Service-Management/#Capterra___7133033) VR Verified Reviewer Client Operations Supervisor > "This can slow down development and make it harder for teams to quickly adapt or troubleshoot issues without deep platform knowledge." [See full review](https://www.capterra.com/p/225960/ServiceNow-Customer-Service-Management/#Capterra___7133033) VR Verified Reviewer Client Operations Supervisor > "Another standout aspect is how it supports scalability. As an operation grows or evolves, the platform can expand with it—adding new features, automations, or..." [See full review](https://www.capterra.com/p/225960/ServiceNow-Customer-Service-Management/#Capterra___7133033) PS Preeti S. Software Engineer > "Also, sometimes it is non -responsive or slow to to respond ." [See full review](https://www.capterra.com/p/225960/ServiceNow-Customer-Service-Management/#Capterra___6845837) VR Verified Reviewer Client Operations Supervisor > "Overall, its strength lies in offering multiple ways to solve problems, allowing organizations to choose what works best for them rather than being locked..." [See full review](https://www.capterra.com/p/225960/ServiceNow-Customer-Service-Management/#Capterra___7133033) VR Verified Reviewer HR people support > "The price of the service can be expensive to implement and customize, especially for smaller businesses or organizations with limited budgets." [See full review](https://www.capterra.com/p/225960/ServiceNow-Customer-Service-Management/#Capterra___6284833) VR Verified Reviewer Client Operations Supervisor > "What I like most about ServiceNow Customer Service Management is its flexibility and adaptability to different operational needs." [See full review](https://www.capterra.com/p/225960/ServiceNow-Customer-Service-Management/#Capterra___7133033) DsB Dakshina singh B. Software Engineer II > "It gives problem when you start multiple sessions at a time and when you are working on multiple tickets with the customer, it is obvious that multiple..." [See full review](https://www.capterra.com/p/225960/ServiceNow-Customer-Service-Management/#Capterra___3853769) PS Preeti S. Software Engineer > "The thing that I like the most about ServiceNow Customer Service Management is that the interface is very easy to understand interface and is also very easy..." [See full review](https://www.capterra.com/p/225960/ServiceNow-Customer-Service-Management/#Capterra___6845837) JO James O. Cloud > "About the worst part is the designers show a very low interest in gathering the concern being discussed. When you finally get to "problem description," it's..." [See full review](https://www.capterra.com/p/225960/ServiceNow-Customer-Service-Management/#SoftwareAdvice___4737054) VR Verified Reviewer Lead Security Consultant > "Managing ITIL Processes has become easier with ServiceNow." [See full review](https://www.capterra.com/p/225960/ServiceNow-Customer-Service-Management/#Capterra___6386707) Victoria O. Global Service Desk Manager > "I have not found it to be possible for a small company to take advantage of this service (price plan and configuration is beyond the capabilities for a small..." [See full review](https://www.capterra.com/p/225960/ServiceNow-Customer-Service-Management/#Capterra___4210898) Victoria O. Global Service Desk Manager > "It can use beyond IT but in every department in our organisation as it offers automation of business tasks as well as good reporting and analysis tools." [See full review](https://www.capterra.com/p/225960/ServiceNow-Customer-Service-Management/#Capterra___4210898) JO James O. Cloud > "ServiceNow is more like the CSR that asks annoying, irrelevant questions and shows no interest in the concern itself." [See full review](https://www.capterra.com/p/225960/ServiceNow-Customer-Service-Management/#SoftwareAdvice___4737054) JM John M. Software Engineer > "As a result of its extensive array of inbuilt features and capabilities, it consistently provides high levels of service and delights customers, creating a..." [See full review](https://www.capterra.com/p/225960/ServiceNow-Customer-Service-Management/#Capterra___4472945) NK Norbert K. Functional Analyst > "I think building reports and dashboards can be quite difficult when You are trying to do it first time." [See full review](https://www.capterra.com/p/225960/ServiceNow-Customer-Service-Management/#Capterra___3508116) TR Tomia R. Sr. Help desk Anaylst > "It made life as an analyst very easy." [See full review](https://www.capterra.com/p/225960/ServiceNow-Customer-Service-Management/#Capterra___6464100) NK Nishant K. Netbackup administrator > "So here its lagging" [See full review](https://www.capterra.com/p/225960/ServiceNow-Customer-Service-Management/#Capterra___3847374) VR Verified Reviewer Senior Technical consultant > "Customer & Consumers, and Contacts management was handled pretty well." [See full review](https://www.capterra.com/p/225960/ServiceNow-Customer-Service-Management/#Capterra___4867627) VR Verified Reviewer VP of Logistics > "For example, I was unable to integrate shipstation, without having to really "program" it. " [See full review](https://www.capterra.com/p/225960/ServiceNow-Customer-Service-Management/#Capterra___2909273) JM John M. Software Engineer > "Superior adaptability and seamless integration It can be easily integrated with virtually any existing portal or dashboard." [See full review](https://www.capterra.com/p/225960/ServiceNow-Customer-Service-Management/#Capterra___4472945) Will O. CEO & President > "It's clear that I am too small of a business for them to do anything for us." [See full review](https://www.capterra.com/p/225960/ServiceNow-Customer-Service-Management/#Capterra___3252198) [View Reviews](https://www.capterra.com/p/225960/ServiceNow-Customer-Service-Management/reviews/) ## User interface 4.41 (230) [ServiceNow Customer Service Management](https://www.capterra.com/p/225960/ServiceNow-Customer-Service-Management/) 4.36 (152) ### Features ManageEngine ServiceDesk Plus Top features 38/41 - Access Controls/Permissions - Activity Dashboard - Activity Tracking - AI Copilot - Alerts/Escalation - Alerts/Notifications - API - Asset Lifecycle Management - Automated Responses - Automated Routing - Change Management - Collaboration Tools - Configurable Workflow - Customizable Branding - Customizable Fields - Customizable Forms - Customizable Reports - Customizable Templates - Generative AI - Help Desk Management - Incident Management - IT Asset Management - Knowledge Base Management - Macros/Templated Responses - Multi-Channel Communication - Multi-Language - Prioritization - Problem Management - Release Management - Reporting/Analytics - Reporting & Statistics - Search - Self Service Portal - Service Catalog - Service Level Agreement (SLA) Management - Service Reporting - Support Ticket Management - Support Ticket Tracking - Task Management - Third-Party Integrations - Workflow Management [See all features](https://www.capterra.com/p/179501/ManageEngine-Service-Desk-Plus/#features) ServiceNow Customer Service Management 27/41 - Access Controls/Permissions - Activity Dashboard - Activity Tracking - AI Copilot - Alerts/Escalation - Alerts/Notifications - API - Asset Lifecycle Management - Automated Responses - Automated Routing - Change Management - Collaboration Tools - Configurable Workflow - Customizable Branding - Customizable Fields - Customizable Forms - Customizable Reports - Customizable Templates - Generative AI - Help Desk Management - Incident Management - IT Asset Management - Knowledge Base Management - Macros/Templated Responses - Multi-Channel Communication - Multi-Language - Prioritization - Problem Management - Release Management - Reporting/Analytics - Reporting & Statistics - Search - Self Service Portal - Service Catalog - Service Level Agreement (SLA) Management - Service Reporting - Support Ticket Management - Support Ticket Tracking - Task Management - Third-Party Integrations - Workflow Management [See all features](https://www.capterra.com/p/225960/ServiceNow-Customer-Service-Management/#features) ### Recognition ManageEngine ServiceDesk Plus is recognized as a top-rated tool in 4 Capterra Shortlist reports No recognitions have been awarded to ServiceNow Customer Service Management ### Deployment & support ManageEngine ServiceDesk Plus Deployment - Cloud, SaaS, Web-Based - Desktop Mac - Desktop Windows - Desktop Linux - On-Premise Windows - On-Premise Linux - Desktop Chromebook - Mobile Android - Mobile iPhone - Mobile iPad Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos ServiceNow Customer Service Management Deployment - Cloud, SaaS, Web-Based - Desktop Mac - Desktop Windows - Desktop Linux - On-Premise Windows - On-Premise Linux - Desktop Chromebook - Mobile Android - Mobile iPhone - Mobile iPad Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos ### Company Details ManageEngine ServiceDesk Plus - By ManageEngine - Located in United States - Founded in 1996 ServiceNow Customer Service Management - By ServiceNow - Located in United States - Founded in 2012 ## Popular Comparisons [ManageEngine ServiceDesk Plus](https://www.capterra.com/p/179501/ManageEngine-Service-Desk-Plus/)[4.41 (230)](https://www.capterra.com/p/179501/ManageEngine-Service-Desk-Plus/reviews/) vs [Freshdesk](https://www.capterra.com/p/124981/Freshdesk/)[4.50 (3,418)](https://www.capterra.com/p/124981/Freshdesk/reviews/) $16/month Price $19/month 4.4 Features 4.3 4.3 Ease of Use 4.5 [View full comparison](https://www.capterra.com/compare/124981-179501/Freshdesk-vs-ManageEngine-Service-Desk-Plus) [ServiceNow Customer Service Management](https://www.capterra.com/p/225960/ServiceNow-Customer-Service-Management/)[4.36 (152)](https://www.capterra.com/p/225960/ServiceNow-Customer-Service-Management/reviews/) vs [Salesforce Sales Cloud](https://www.capterra.com/p/61368/Salesforce/)[4.40 (18,781)](https://www.capterra.com/p/61368/Salesforce/reviews/) Contact vendor for pricing Price $25/month 4.3 Features 4.4 4.1 Ease of Use 4.0 [View full comparison](https://www.capterra.com/compare/61368-225960/Salesforce-vs-ServiceNow-Customer-Service-Management) [ManageEngine ServiceDesk Plus](https://www.capterra.com/p/179501/ManageEngine-Service-Desk-Plus/)[4.41 (230)](https://www.capterra.com/p/179501/ManageEngine-Service-Desk-Plus/reviews/) vs [Freshservice](https://www.capterra.com/p/132997/Freshservice/)[4.54 (703)](https://www.capterra.com/p/132997/Freshservice/reviews/) $16/month Price $19/month 4.4 Features 4.3 4.3 Ease of Use 4.6 [View full comparison](https://www.capterra.com/compare/132997-179501/Freshservice-vs-ManageEngine-Service-Desk-Plus) [ServiceNow Customer Service Management](https://www.capterra.com/p/225960/ServiceNow-Customer-Service-Management/)[4.36 (152)](https://www.capterra.com/p/225960/ServiceNow-Customer-Service-Management/reviews/) vs [Zendesk Suite](https://www.capterra.com/p/164283/Zendesk/)[4.41 (4,079)](https://www.capterra.com/p/164283/Zendesk/reviews/) Contact vendor for pricing Price $39/month 4.3 Features 4.4 4.1 Ease of Use 4.3 [View full comparison](https://www.capterra.com/compare/164283-225960/Zendesk-vs-ServiceNow-Customer-Service-Management) [ManageEngine ServiceDesk Plus](https://www.capterra.com/p/179501/ManageEngine-Service-Desk-Plus/)[4.41 (230)](https://www.capterra.com/p/179501/ManageEngine-Service-Desk-Plus/reviews/) vs [LiveAgent](https://www.capterra.com/p/102188/LiveAgent/)[4.67 (1,780)](https://www.capterra.com/p/102188/LiveAgent/reviews/) $16/month Price $15/month 4.4 Features 4.6 4.3 Ease of Use 4.6 [View full comparison](https://www.capterra.com/compare/102188-179501/LiveAgent-vs-ManageEngine-Service-Desk-Plus) [ServiceNow Customer Service Management](https://www.capterra.com/p/225960/ServiceNow-Customer-Service-Management/)[4.36 (152)](https://www.capterra.com/p/225960/ServiceNow-Customer-Service-Management/reviews/) vs [LiveAgent](https://www.capterra.com/p/102188/LiveAgent/)[4.67 (1,780)](https://www.capterra.com/p/102188/LiveAgent/reviews/) Contact vendor for pricing Price $15/month 4.3 Features 4.6 4.1 Ease of Use 4.6 [View full comparison](https://www.capterra.com/compare/102188-225960/LiveAgent-vs-ServiceNow-Customer-Service-Management) [ManageEngine ServiceDesk Plus](https://www.capterra.com/p/179501/ManageEngine-Service-Desk-Plus/)[4.41 (230)](https://www.capterra.com/p/179501/ManageEngine-Service-Desk-Plus/reviews/) vs [Zendesk Suite](https://www.capterra.com/p/164283/Zendesk/)[4.41 (4,079)](https://www.capterra.com/p/164283/Zendesk/reviews/) $16/month Price $39/month 4.4 Features 4.4 4.3 Ease of Use 4.3 [View full comparison](https://www.capterra.com/compare/164283-179501/Zendesk-vs-ManageEngine-Service-Desk-Plus) [ServiceNow Customer Service Management](https://www.capterra.com/p/225960/ServiceNow-Customer-Service-Management/)[4.36 (152)](https://www.capterra.com/p/225960/ServiceNow-Customer-Service-Management/reviews/) vs [LiveChat](https://www.capterra.com/p/62194/LiveChat/)[4.64 (1,721)](https://www.capterra.com/p/62194/LiveChat/reviews/) Contact vendor for pricing Price $25/month 4.3 Features 4.5 4.1 Ease of Use 4.6 [View full comparison](https://www.capterra.com/compare/62194-225960/LiveChat-vs-ServiceNow-Customer-Service-Management) [ManageEngine ServiceDesk Plus](https://www.capterra.com/p/179501/ManageEngine-Service-Desk-Plus/)[4.41 (230)](https://www.capterra.com/p/179501/ManageEngine-Service-Desk-Plus/reviews/) vs [Zoho Desk](https://www.capterra.com/p/169505/Zoho-Desk/)[4.51 (2,212)](https://www.capterra.com/p/169505/Zoho-Desk/reviews/) $16/month Price $20/month 4.4 Features 4.5 4.3 Ease of Use 4.4 [View full comparison](https://www.capterra.com/compare/169505-179501/Zoho-Desk-vs-ManageEngine-Service-Desk-Plus) [ServiceNow Customer Service Management](https://www.capterra.com/p/225960/ServiceNow-Customer-Service-Management/)[4.36 (152)](https://www.capterra.com/p/225960/ServiceNow-Customer-Service-Management/reviews/) vs [Freshdesk](https://www.capterra.com/p/124981/Freshdesk/)[4.50 (3,418)](https://www.capterra.com/p/124981/Freshdesk/reviews/) Contact vendor for pricing Price $19/month 4.3 Features 4.3 4.1 Ease of Use 4.5 [View full comparison](https://www.capterra.com/compare/124981-225960/Freshdesk-vs-ServiceNow-Customer-Service-Management) [ManageEngine ServiceDesk Plus](https://www.capterra.com/p/179501/ManageEngine-Service-Desk-Plus/)[4.41 (230)](https://www.capterra.com/p/179501/ManageEngine-Service-Desk-Plus/reviews/) vs [SysAid](https://www.capterra.com/p/107225/SysAid/)[4.54 (517)](https://www.capterra.com/p/107225/SysAid/reviews/) $16/month Price Contact vendor for pricing 4.4 Features 4.5 4.3 Ease of Use 4.5 [View full comparison](https://www.capterra.com/compare/107225-179501/SysAid-vs-ManageEngine-Service-Desk-Plus) [ServiceNow Customer Service Management](https://www.capterra.com/p/225960/ServiceNow-Customer-Service-Management/)[4.36 (152)](https://www.capterra.com/p/225960/ServiceNow-Customer-Service-Management/reviews/) vs [Tidio](https://www.capterra.com/p/144040/Tidio-Chat/)[4.73 (590)](https://www.capterra.com/p/144040/Tidio-Chat/reviews/) Contact vendor for pricing Price $0/month 4.3 Features 4.6 4.1 Ease of Use 4.7 [View full comparison](https://www.capterra.com/compare/144040-225960/Tidio-Chat-vs-ServiceNow-Customer-Service-Management)