# Compare Twilio vs CloudTalk 2026 | Capterra > Unsure of what to choose? Check Capterra to compare Twilio and CloudTalk based on pricing, features, product details, and verified reviews. Source: https://www.capterra.com/compare/180158-182004/Twilio-Communications-Platform-vs-CloudTalk --- # Twilio vs CloudTalk Features and Cost Comparison Last updated June 3rd, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team.[Learn more](https://www.capterra.com/our-story/) Your comparison: TwilioCloudTalk2/4 selected [Twilio](https://www.capterra.com/p/180158/Twilio-Communications-Platform/)[4.4 (503)](https://www.capterra.com/p/180158/Twilio-Communications-Platform/reviews/) [CloudTalk](https://www.capterra.com/p/182004/CloudTalk/)[4.4 (268)](https://www.capterra.com/p/182004/CloudTalk/reviews/) [## Twilio](https://www.capterra.com/p/180158/Twilio-Communications-Platform/)[4.4 (503)](https://www.capterra.com/p/180158/Twilio-Communications-Platform/reviews/) Starting Price $0.01 Value-for-Money 4.2 Functionality 4.5 Ease of Use 4.1 Customer Service 4 Reviews Sentiment Based on [503 reviews](#user-reviews) Positive 445 Neutral 26 Negative 32 [## CloudTalk](https://www.capterra.com/p/182004/CloudTalk/)[4.4 (268)](https://www.capterra.com/p/182004/CloudTalk/reviews/) Starting Price $19.00/month Value-for-Money 4.2 Functionality 4.3 Ease of Use 4.5 Customer Service 4.3 Reviews Sentiment Based on [268 reviews](#user-reviews) Positive 237 Neutral 8 Negative 23 ## Send this comparison chart to my inbox ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox. What’s your intended use case? ## Summary * * * Key features rated by users Features selected based on 4,849 reviews from call center software users. about the Fit Score methodology. Fit Score methodology Our Fit Score reflects how reviewers rate a product’s performance against a set of features reviewers rate as most important. A higher score indicates the product is rated better in delivering what reviewers most care about. If the Fit Score is not shown for a specific product, that only means there are currently not enough relevant data points to develop a meaningful score. It does not indicate that the product should be excluded from further evaluation. Best for Methodology 63%Fit Missing features Not enough reviews Feature ratings Call Center Management 4.3 Dashboard NA Call Logging 4.7 Call Recording 4.3 Call Tracking \-- 79%Fit High performer Feature ratings Call Center Management 4.1 Dashboard 3.7 Call Logging 4.6 Call Recording 4.3 Call Tracking 5.0 User satisfaction User satisfaction 4.4 User reviews[503](https://www.capterra.com/p/180158/Twilio-Communications-Platform/reviews/) Ease of use 4.1 Functionality 4.5 Value for money 4.2 Customer support 4.0 User satisfaction 4.4 User reviews[268](https://www.capterra.com/p/182004/CloudTalk/reviews/) Ease of use 4.5 Functionality 4.3 Value for money 4.2 Customer support 4.3 Price starts from Price starts from $0.01Usage Based, Not provided by vendor - Free version - Free trial Price starts from $19Per User, Per Month - Free version - Free trial Best for Best for Twilio is used by developers, contact centers, customer service departments, marketing teams, healthcare providers, customer loyalty teams, sales orgs and more in over 180 countries. Best for CloudTalk is the perfect business phone system for small and mid-sized companies focused on sales and customer service, aiming to deliver an excellent customer experience to their clients. ## User reviews Pros & cons SS Shane S. CEO > "Twilio enabled quick and easy integration with my WordPress site to enable the notification of lead capture and form submissions." [See full review](https://www.capterra.com/p/180158/Twilio-Communications-Platform/#Capterra___6832103) Eric T. Director, DX > "When Twilio goes down or there are issues with a number, it is on the "user" to figure out what is broken." [See full review](https://www.capterra.com/p/180158/Twilio-Communications-Platform/#Capterra___7086351) DS David S. Vice President > "Twilio is very powerful and allows me to not only send bulk emails but also text." [See full review](https://www.capterra.com/p/180158/Twilio-Communications-Platform/#Capterra___7074898) VR Verified Reviewer Backend Developer > "A few parts of the setup were confusing at first, especially while configuring some API settings." [See full review](https://www.capterra.com/p/180158/Twilio-Communications-Platform/#Capterra___7147106) VR Verified Reviewer Software Engineer > "Anytime I have issues or questions with twilio development, I can easily reach out to the support and they will respond with solutions quickly." [See full review](https://www.capterra.com/p/180158/Twilio-Communications-Platform/#Capterra___7082379) JC Jessica C. Customer service representative > "the amount of times there were issues receiving calls and or there were no calls coming in thru the lines without rebooting the system." [See full review](https://www.capterra.com/p/180158/Twilio-Communications-Platform/#Capterra___7040475) WS William S. Director > "Twilio provides API access so you have full control over all your call data" [See full review](https://www.capterra.com/p/180158/Twilio-Communications-Platform/#Capterra___6850543) MT Mario T. Admin > "They are charging me for services I never used and previously blocked, such as long-distance and regular calls." [See full review](https://www.capterra.com/p/180158/Twilio-Communications-Platform/#GetApp___7024426) Andrew M. Owner > "An excellent developer platform for telephony communications, cheap and relatively easy to build no-code solutions" [See full review](https://www.capterra.com/p/180158/Twilio-Communications-Platform/#Capterra___7157141) CM Clancy M. CEO > "They allowed our start up to get scammed via toll fraud then when we disputed the payment they abruptly paused our account a month later without warning..." [See full review](https://www.capterra.com/p/180158/Twilio-Communications-Platform/#Capterra___6378498) Nikita V. Marketing Manager CRM > "Each sales managers operates in their own market and language, due to this setup many other tools were skipped and Twilio actually solved this issue for..." [See full review](https://www.capterra.com/p/180158/Twilio-Communications-Platform/#Capterra___6356663) MF Megan F. Owner Manager > "I do not like how hard it was to get our A2P registration set up and the back and forth with the support team, I don't like the cost on top of everything..." [See full review](https://www.capterra.com/p/180158/Twilio-Communications-Platform/#Capterra___6649987) Andrew B. Owner/ Operator > "You can get add-ons from GitHub, integrate into your website especially Shopify and answer calls with a number that you can bring with you or they provide..." [See full review](https://www.capterra.com/p/180158/Twilio-Communications-Platform/#Capterra___4983185) VR Verified Reviewer CTO > "Overall, it feels more like a developer tax than a reliable communication platform." [See full review](https://www.capterra.com/p/180158/Twilio-Communications-Platform/#Capterra___7090660) Lydia L. Blow Mold Operator > "It allows us to collect our customer data and analyze them so as to achieve a better understanding of our customers at a more personal level." [See full review](https://www.capterra.com/p/180158/Twilio-Communications-Platform/#Capterra___6025564) EP Emanuele P. Software Engineer > "It's really expensive for basic services, but unfortunately it's the only way to have everything integrated in one place" [See full review](https://www.capterra.com/p/180158/Twilio-Communications-Platform/#Capterra___7051415) AS Arjan S. CEO > "The value for money is excellent, especially with the robust features for automating SMS and emails in India." [See full review](https://www.capterra.com/p/180158/Twilio-Communications-Platform/#Capterra___6593213) GS Gaurav S. Director > "Not meant for Canada as 70% of outbound calls show as Spam to the receiver and causes loss of leads." [See full review](https://www.capterra.com/p/180158/Twilio-Communications-Platform/#SoftwareAdvice___6405062) VR Verified Reviewer Outreach Director > "For the kind of work I do, I am happy to have a resource that makes it possible, even if it feels difficult." [See full review](https://www.capterra.com/p/180158/Twilio-Communications-Platform/#Capterra___6865179) VR Verified Reviewer CTO > "The worst part of Twilio is its support model." [See full review](https://www.capterra.com/p/180158/Twilio-Communications-Platform/#Capterra___7090660) RA Rahman A. Marketing Specialist > "It’s helped us get to customers more quickly and more directly, especially when email is simply ignored." [See full review](https://www.capterra.com/p/180158/Twilio-Communications-Platform/#Capterra___6793859) JS Josh S. IT Coordinator > "The configuration can be a little tedious getting the campaign and everything situated.. be prepared to configure it a couple of times." [See full review](https://www.capterra.com/p/180158/Twilio-Communications-Platform/#Capterra___6813991) ZS Zoltan S. Developer > "The cost was very low compared to other options I saw and handled bulk API requests very well" [See full review](https://www.capterra.com/p/180158/Twilio-Communications-Platform/#Capterra___6625963) JB Justin B. Manager > "For a company that markets itself as developer-friendly with seamless integration, their customer onboarding experience contradicts this promise entirely." [See full review](https://www.capterra.com/p/180158/Twilio-Communications-Platform/#Capterra___6791743) James C. Director of Digital Marketing > "good platform for mass SMS blasts to reach a wide audience" [See full review](https://www.capterra.com/p/180158/Twilio-Communications-Platform/#Capterra___6583894) JB Justin B. Manager > "Meanwhile, my purchased toll-free number remained unusable, returning busy signals when called." [See full review](https://www.capterra.com/p/180158/Twilio-Communications-Platform/#Capterra___6791743) VR Verified Reviewer VP of Marketing > "Our devs like their clear docs." [See full review](https://www.capterra.com/p/180158/Twilio-Communications-Platform/#Capterra___6836673) JB Justin B. Manager > "The lack of internal communication between support teams resulted in days of back-and-forth for what should have been a simple implementation." [See full review](https://www.capterra.com/p/180158/Twilio-Communications-Platform/#Capterra___6791743) VR Verified Reviewer Lead Egineer > "SMS sending is easy with multiple numbers with multiple countries" [See full review](https://www.capterra.com/p/180158/Twilio-Communications-Platform/#Capterra___6685305) MT Mario T. Admin > "Customer service is terrible; they don't understand that they have a responsibility for the options they give us." [See full review](https://www.capterra.com/p/180158/Twilio-Communications-Platform/#GetApp___7024426) VL Vinicius L. Software Engineer > "Twillio SMS sending stands out for it's efficiency." [See full review](https://www.capterra.com/p/180158/Twilio-Communications-Platform/#Capterra___6699580) PG Paul G. Programmer > "Do not use this company for text messaging." [See full review](https://www.capterra.com/p/180158/Twilio-Communications-Platform/#Capterra___7047071) VR Verified Reviewer CDO > "I like the company proposition, how there are tutorials and thorough documentation for everything that you will rarely talk to support about an error for..." [See full review](https://www.capterra.com/p/180158/Twilio-Communications-Platform/#Capterra___6245197) VR Verified Reviewer VP of Marketing > "You often feel ripped off, and pay for things you don't need." [See full review](https://www.capterra.com/p/180158/Twilio-Communications-Platform/#Capterra___6836673) SG Steven G. Production Supervisor > "I wish it was a bit more stable, but the fact it allows hundreds of CCRs/CCAs/sales reps to be on calls simultaneously is a huge plus." [See full review](https://www.capterra.com/p/180158/Twilio-Communications-Platform/#Capterra___6000651) MO Meghann O. Customer Success Manager > "Overall it feels like we're stuck using them because they integrate and have international numbers." [See full review](https://www.capterra.com/p/180158/Twilio-Communications-Platform/#Capterra___6575656) VR Verified Reviewer Senior Frontend Engineer. > "I find their customer service team very responsive to queries and inquiries and I love how Twilio has SDK's in my favorite programming language." [See full review](https://www.capterra.com/p/180158/Twilio-Communications-Platform/#Capterra___6148613) PG Paul G. Programmer > "They wasted two months of development time for our company." [See full review](https://www.capterra.com/p/180158/Twilio-Communications-Platform/#Capterra___7047071) RC Rachel C. Customer Support Lead > "It's easy to find call and message records without too much trouble." [See full review](https://www.capterra.com/p/180158/Twilio-Communications-Platform/#Capterra___6419918) Nikita V. Marketing Manager CRM > "Sometimes reliability issues arise, the pricing felt jumpy too." [See full review](https://www.capterra.com/p/180158/Twilio-Communications-Platform/#Capterra___6356663) EF Ed F. Owner > "I like that Twillio integrates with my CRM" [See full review](https://www.capterra.com/p/180158/Twilio-Communications-Platform/#Capterra___6618704) LC Luke C. CEO > "The Twilio console and services more broadly are highly unreliable." [See full review](https://www.capterra.com/p/180158/Twilio-Communications-Platform/#Capterra___6751311) CP Charlie P. Director > "Easy to customise the message content and deploy instantly." [See full review](https://www.capterra.com/p/180158/Twilio-Communications-Platform/#Capterra___6568341) VR Verified Reviewer CEO > "Twilio suspended my account for weeks on an error through their system and through numerous emails, they took their time to unsuspend it while my business..." [See full review](https://www.capterra.com/p/180158/Twilio-Communications-Platform/#GetApp___4953537) DB Diana B. Founder > "Everything works together quite nicely, and their pricing is quite good for what you get." [See full review](https://www.capterra.com/p/180158/Twilio-Communications-Platform/#Capterra___6659506) Tanya D. Head > "Being a global service provider based in the US, they do not take into account the time zone differences and the customer support response time is..." [See full review](https://www.capterra.com/p/180158/Twilio-Communications-Platform/#Capterra___5063552) AkG Ajay kumar G. Full Stack Developer > "Two things motivate me to use Twilio one is, compare to other SMS Platform it's very easy to get the payed API Key and and minimum of code." [See full review](https://www.capterra.com/p/180158/Twilio-Communications-Platform/#Capterra___6109809) BA Brent A. Lead Developer > "The process to get a verified campaign, brand, and messaging service is dismal despite even after 8 months of working with their new system." [See full review](https://www.capterra.com/p/180158/Twilio-Communications-Platform/#Capterra___6123416) AG Adarsh G. Analyst > "the software offers a range of communication channels, including voice, SMS, and chat, making it a comprehensive solution for businesses of all sizes." [See full review](https://www.capterra.com/p/180158/Twilio-Communications-Platform/#Capterra___4632940) James C. Director of Digital Marketing > "not a ton of support and working with carriers can be tricky" [See full review](https://www.capterra.com/p/180158/Twilio-Communications-Platform/#Capterra___6583894) Efezino U. Managing Director & Software Developer > "Features: Twilio offers a range of advanced features, including tracking and analytics, voice recognition, and integration with other tools and services." [See full review](https://www.capterra.com/p/180158/Twilio-Communications-Platform/#Capterra___4333116) JB Justin B. Manager > "This experience makes me question their operational efficiency and customer-centric approach." [See full review](https://www.capterra.com/p/180158/Twilio-Communications-Platform/#Capterra___6791743) Matthew K. Director of IT > "It works well, and is relatively inexpensive." [See full review](https://www.capterra.com/p/180158/Twilio-Communications-Platform/#Capterra___7018144) Muhammad Aamer K. full stack developer > "so the sms sent is from twilio's own username i do not know why is twilio not allowing to use a custom sender name in all countries but yes this is the..." [See full review](https://www.capterra.com/p/180158/Twilio-Communications-Platform/#Capterra___6090319) AM Aseel M. Account > "I benefited a lot from the application, as it provided me with many functions and capabilities that helped me greatly in performing the work and presented..." [See full review](https://www.capterra.com/p/180158/Twilio-Communications-Platform/#Capterra___4792300) DB Diana B. Founder > "It can be very overwhelming to use if you're not an advanced A2P communications user." [See full review](https://www.capterra.com/p/180158/Twilio-Communications-Platform/#Capterra___6659506) Suzi L. Project Manager > "It also offers a variety of ways to get in touch, including phone, text, video, and electronic mail, so that each user's experience can be tailored to..." [See full review](https://www.capterra.com/p/180158/Twilio-Communications-Platform/#Capterra___4697335) Kim L. Franchise Owner > "The initial setup of a phone number for use with Twilio was a little confusing as it wasn't clear that I could only select the phone number through..." [See full review](https://www.capterra.com/p/180158/Twilio-Communications-Platform/#Capterra___4976316) AM Aseel M. Account > "I found many advantages of making voice calls and sending text messages through the application and using them in the performance of the company's work,..." [See full review](https://www.capterra.com/p/180158/Twilio-Communications-Platform/#Capterra___4792300) VR Verified Reviewer CEO > "Twilio has very bad customer service. If your app, website or product depends on its service like API or SMS, I would look somewhere else like Plivo or..." [See full review](https://www.capterra.com/p/180158/Twilio-Communications-Platform/#GetApp___4953537) Ahmed A. Founder, Biomedical Engineer & Data Scientist > "Twilio's platform also provides a variety of features such as call routing, message personalization, 2-way messaging, contact management, online voice..." [See full review](https://www.capterra.com/p/180158/Twilio-Communications-Platform/#Capterra___4496334) LC Leifur C. Software Engineer > "Twilio is a disaster of a product, and I would never ever use it again, it randomly stopped working and I got a Forbidden error that really had no..." [See full review](https://www.capterra.com/p/180158/Twilio-Communications-Platform/#Capterra___5014987) FM FAUZIA M. Owner > "Easy to integrate with your setup." [See full review](https://www.capterra.com/p/180158/Twilio-Communications-Platform/#Capterra___6713914) VR Verified Reviewer COO > "There is no chat support for all customers (you have to pay for this support type in addition to the contracted service)." [See full review](https://www.capterra.com/p/180158/Twilio-Communications-Platform/#GetApp___6165916) Josip L. Athletic coach > "Choosing the phone number from which you will send a message is sometimes a better solution since you can then also receive messages and for example,..." [See full review](https://www.capterra.com/p/180158/Twilio-Communications-Platform/#Capterra___3799769) AS Arjan S. CEO > "It took some time to fully grasp all the functionalities." [See full review](https://www.capterra.com/p/180158/Twilio-Communications-Platform/#Capterra___6593213) Andrew B. Owner/ Operator > "I also have it embedded in my website for a chat option that more people actually use." [See full review](https://www.capterra.com/p/180158/Twilio-Communications-Platform/#Capterra___4983185) MA Mohamad A. manager > "charging without providing service , scam" [See full review](https://www.capterra.com/p/180158/Twilio-Communications-Platform/#SoftwareAdvice___6710380) PX Phill X. Personal Trainer > "Great product, I use it to remind clients of appointments, send bulk messages as well as automated reminders to myself." [See full review](https://www.capterra.com/p/180158/Twilio-Communications-Platform/#Capterra___4351060) RH Robert H. CTO > "They poorly explained the contract and even made promises that were not true. After we inked a volume deal with them, the support from sales became..." [See full review](https://www.capterra.com/p/180158/Twilio-Communications-Platform/#Capterra___4985892) VR Verified Reviewer IT Manager > "Everything from creating an account, setting up services, integrating with other systems (PBX and CRM), funding and managing services has been nearly..." [See full review](https://www.capterra.com/p/180158/Twilio-Communications-Platform/#Capterra___3649716) EB Ewa B. Marketing Team Lead > "When having unstable internet connectivity,I find it difficult to make or receive phone calls with Twilio." [See full review](https://www.capterra.com/p/180158/Twilio-Communications-Platform/#Capterra___6287823) AA Armando A. Marketing Manager > "Twilio is simply the most compatible SMS platform out there and basically a ''must-have'' for a lot of businesses." [See full review](https://www.capterra.com/p/180158/Twilio-Communications-Platform/#Capterra___6246537) VR Verified Reviewer CDO > "A lot of bureaucracy and long wait times are not suitable for businesses looking for a solution." [See full review](https://www.capterra.com/p/180158/Twilio-Communications-Platform/#Capterra___6245197) VR Verified Reviewer Marketing Consultant > "Their phone number rental and call fees are very reasonable too making it affordable for anyone to create a telecoms presence in almost any country." [See full review](https://www.capterra.com/p/180158/Twilio-Communications-Platform/#Capterra___4149613) VR Verified Reviewer COO > "The ticket response time lasts an average of 24 hours. If it's an important issue your company will suffer the consequences." [See full review](https://www.capterra.com/p/180158/Twilio-Communications-Platform/#GetApp___6165916) AA Anish A. Software Development Engineer > "We use Twilio to buy virtual numbers and connect with our customer support center which helps us save tons of time" [See full review](https://www.capterra.com/p/180158/Twilio-Communications-Platform/#Capterra___4752420) Marty W. Founder > "It is kind of a pain in the neck to set up." [See full review](https://www.capterra.com/p/180158/Twilio-Communications-Platform/#Capterra___6540913) Kim L. Franchise Owner > "My customers really appreciate timely text reminders rather than just emails. " [See full review](https://www.capterra.com/p/180158/Twilio-Communications-Platform/#Capterra___4976316) AD Anil D. Founder and lead consultant, tpm > "The product is on the way to universal acceptability and unstability, reliability are some concerns with scripting for communication, the automated..." [See full review](https://www.capterra.com/p/180158/Twilio-Communications-Platform/#Capterra___4424965) [View Reviews](https://www.capterra.com/p/180158/Twilio-Communications-Platform/reviews/) DV Dhanesh V. Team lead > "Genuine and integrations are good" [See full review](https://www.capterra.com/p/182004/CloudTalk/#Capterra___7062481) AS Andres S. Recruitment Manager > "Reception is unstable.assigning a caller ID takes over one month.they will do unexpected maintenance during the..." [See full review](https://www.capterra.com/p/182004/CloudTalk/#Capterra___4604853) Nishant B. BDM > "CloudTalk is intuitive and easy to use, with excellent call quality and reliable global connectivity." [See full review](https://www.capterra.com/p/182004/CloudTalk/#Capterra___6868922) AS Anna S. Lead Gen Specialist > "The icon beside the phone number is not that functional and most of the time when numbers are being copy/paste..." [See full review](https://www.capterra.com/p/182004/CloudTalk/#Capterra___3221157) CV Chandu V. Sales manager > "Its easy to use and configure, user-friendly and docent take much to make a new team mate learn ," [See full review](https://www.capterra.com/p/182004/CloudTalk/#Capterra___6802905) ZB Ziya B. Advanced Systems Engineer > "The pricing may be costly for small businesses." [See full review](https://www.capterra.com/p/182004/CloudTalk/#Capterra___4814207) FD Faye D. sales representative > "never had any issues, great for listening back to calls" [See full review](https://www.capterra.com/p/182004/CloudTalk/#Capterra___6700581) VR Verified Reviewer General Manager > "The call quality was poor and they overcharged us and will not refund after cancellation so buyer beware before..." [See full review](https://www.capterra.com/p/182004/CloudTalk/#GetApp___3287308) EA Enrico A. Customer Service Manager > "It comes with amazing VoIP features and also makes call tracking easy" [See full review](https://www.capterra.com/p/182004/CloudTalk/#Capterra___6168528) AC Andres C. Marketing Specialist > "Managing voicemails can be a bit tricky, and their computer client misses calls if your computer sleeps." [See full review](https://www.capterra.com/p/182004/CloudTalk/#Capterra___3102332) ZB Ziya B. Advanced Systems Engineer > "Access to customer information within the platform has streamlined workflows, and the call quality is..." [See full review](https://www.capterra.com/p/182004/CloudTalk/#Capterra___4814207) Anthony A. General Manager > "Dropped calls created an extra administrative burden for us to call back for our customers to try and call us..." [See full review](https://www.capterra.com/p/182004/CloudTalk/#Capterra___3290036) CV Chandu V. Sales manager > "good with calls reports" [See full review](https://www.capterra.com/p/182004/CloudTalk/#Capterra___6802905) CC Ciaran C. CEO > "Cloudtalk started ok for us - sadly the system was not the easiest to use for some team members and the app was..." [See full review](https://www.capterra.com/p/182004/CloudTalk/#SoftwareAdvice___2987768) ZB Ziya B. Advanced Systems Engineer > "It has revolutionized our communication processes, enhancing efficiency and customer interactions." [See full review](https://www.capterra.com/p/182004/CloudTalk/#Capterra___4814207) NA Nicolae A. owner > "I asked them if they can let me try it for few days, considering that I still have free trial perioad. And they..." [See full review](https://www.capterra.com/p/182004/CloudTalk/#Capterra___3254007) AA Araceli A. Customer Service Representative > "It is perfect to call, leaving a trustful record of calls and follow-up cases; it is possible to connect to your..." [See full review](https://www.capterra.com/p/182004/CloudTalk/#Capterra___3237711) BJ Bianca J. Business Owner > "Credit runs out much more quickly when you pay for a plan that it does in the trial version." [See full review](https://www.capterra.com/p/182004/CloudTalk/#Capterra___3094768) FK Filip K. Marketing Specialist > "It's simple and intuitive, providing everything we need and want at a much lower price than any of the..." [See full review](https://www.capterra.com/p/182004/CloudTalk/#Capterra___4351880) BJ Bianca J. Business Owner > "There's no clear itemised call charge list, when I asked for one they never got back to me." [See full review](https://www.capterra.com/p/182004/CloudTalk/#Capterra___3094768) VR Verified Reviewer Head of Marketing > "It is a great tool to connect with customers around the world, in our case usually free of charge." [See full review](https://www.capterra.com/p/182004/CloudTalk/#Capterra___4565606) CM Chris M. DIRECTOR > "Lag on calls, but this is a problem across the board with most VOIP software." [See full review](https://www.capterra.com/p/182004/CloudTalk/#Capterra___3022246) JS Jordan S. CTO,Co-Founder > "The tool is really really easy to use and the call notification for inbound calls worked really well!" [See full review](https://www.capterra.com/p/182004/CloudTalk/#Capterra___3588819) GG Georgi G. Director > "The mobile apps seem to be outdated and problematic, compared with the web interface." [See full review](https://www.capterra.com/p/182004/CloudTalk/#Capterra___2905915) ZB Ziya B. Advanced Systems Engineer > "CloudTalk stands out as an efficient and reliable communication solution." [See full review](https://www.capterra.com/p/182004/CloudTalk/#Capterra___4814207) AA Araceli A. Customer Service Representative > "In the beginning, it could be challenging to configure the software; you will have to request a support call." [See full review](https://www.capterra.com/p/182004/CloudTalk/#Capterra___3237711) AR Adam R. CEO > "The idea of the software being able to tie remote-access cell phones together is wonderful, but not fully..." [See full review](https://www.capterra.com/p/182004/CloudTalk/#Capterra___2955448) VR Verified Reviewer General Manager > "We tried for a month, were charged and paid for 13 months then told "tough shit" read the terms of service, no..." [See full review](https://www.capterra.com/p/182004/CloudTalk/#GetApp___3287308) TH Telmo H. Account Manager > "Customer support helped us a lot in getting a German mobile number, which was quite hard to get with the..." [See full review](https://www.capterra.com/p/182004/CloudTalk/#Capterra___3041287) PD Philipp D. Director > "Outbound calls are expensive in our region (though this is typical for all products on the market)" [See full review](https://www.capterra.com/p/182004/CloudTalk/#Capterra___3283052) FL Frederico L. Head of the Customer Service > "The integration process was enjoyable, as we had a dedicated Sales manager taking care of our implementation. As..." [See full review](https://www.capterra.com/p/182004/CloudTalk/#Capterra___2511295) PD Philipp D. Director > "Mobile app functionality is a bit outdated" [See full review](https://www.capterra.com/p/182004/CloudTalk/#Capterra___3283052) CC Ciaran C. CEO > "The call recording & integration into our CRM was a really nice feature for us" [See full review](https://www.capterra.com/p/182004/CloudTalk/#SoftwareAdvice___2987768) TH Telmo H. Account Manager > "The App is quite basic and has a lot of bugs, would love to see it updated." [See full review](https://www.capterra.com/p/182004/CloudTalk/#Capterra___3041287) CH Charif H. ceo > "Using the service mainly to acquire a virtual number for my business, the service is good," [See full review](https://www.capterra.com/p/182004/CloudTalk/#Capterra___3035372) BJ Bianca J. Business Owner > "Misleading price guides, everything is US dollars but they don't clearly state that." [See full review](https://www.capterra.com/p/182004/CloudTalk/#Capterra___3094768) AI Adriana I. Website Manager > "All you need in one tool for a great price." [See full review](https://www.capterra.com/p/182004/CloudTalk/#Capterra___4387890) RS Rudy S. Territory Account Manager > "Sometimes it would give us an error or say things like call not connected." [See full review](https://www.capterra.com/p/182004/CloudTalk/#Capterra___3492687) SF Sophia F. Head of Operations > "We've been able to centralise all our phone systems - our company all work remotely (across 7 countries) so it..." [See full review](https://www.capterra.com/p/182004/CloudTalk/#Capterra___2357289) OK Olivia K. Account Manager > "They hide their features behind paywalls." [See full review](https://www.capterra.com/p/182004/CloudTalk/#Capterra___3068910) VS Victor S. Customer service developer > "This allows for recording calls on tickets and getting call analytics for the reports dashboard in Hubspot" [See full review](https://www.capterra.com/p/182004/CloudTalk/#Capterra___2360245) CC Ciaran C. CEO > "Finally when we left the awful refund policy - zero refund." [See full review](https://www.capterra.com/p/182004/CloudTalk/#SoftwareAdvice___2987768) CC Claudia C. Chief Customer Officer > "It is easy to set and use and the team benefits from performance optimization,productivity, process automation,..." [See full review](https://www.capterra.com/p/182004/CloudTalk/#Capterra___3323405) JO John O. Operations Manager > "Customer Service inefficiency to resolve an issue." [See full review](https://www.capterra.com/p/182004/CloudTalk/#Capterra___2923160) GG Georgi G. Director > "Smooth integration with custom REST API." [See full review](https://www.capterra.com/p/182004/CloudTalk/#Capterra___2905915) Anthony A. General Manager > "Call connection lag time was unacceptable." [See full review](https://www.capterra.com/p/182004/CloudTalk/#Capterra___3290036) AR Ali R. Director > "Support was fantastic and call quality decent" [See full review](https://www.capterra.com/p/182004/CloudTalk/#Capterra___3931578) NR Nicole R. Owner > "Let me repeat that...we couldn't give them more money without contacting them - no easy "upgrade" button that is..." [See full review](https://www.capterra.com/p/182004/CloudTalk/#Capterra___2489273) IL Iliana L. Head of Operations > "Top point the dashboard they provide is perfect and it gives you the control you need in order to analyze better..." [See full review](https://www.capterra.com/p/182004/CloudTalk/#Capterra___2355046) BJ Bianca J. Business Owner > "I've tried repeatedly to get this information but to no avail." [See full review](https://www.capterra.com/p/182004/CloudTalk/#Capterra___3094768) ZF Zane F. Project Manager > "I like that CloudTalk is available on desktop and on mobile." [See full review](https://www.capterra.com/p/182004/CloudTalk/#Capterra___3276501) TE Tessa E. Program Development Manager > "Because it relies on an internet connection, there is sometimes a lag in the conversation or trouble connecting..." [See full review](https://www.capterra.com/p/182004/CloudTalk/#Capterra___2478083) AS Albert S. marketing manager > "I like mostly the international set up with available number globally." [See full review](https://www.capterra.com/p/182004/CloudTalk/#Capterra___3021274) Béla B. Customer Experience Manager > "The only negative I can mention is that we have been unable to install the CloudTalk client app from the Zendesk..." [See full review](https://www.capterra.com/p/182004/CloudTalk/#Capterra___2484378) VR Verified Reviewer Digital Marketing Director > "Perfect integration with HubSpot so we are able to keep track of all the calls and engagement." [See full review](https://www.capterra.com/p/182004/CloudTalk/#Capterra___2848515) SK Shaheryar K. Chief Technical Officer > "The integration features with CRM systems like Hubspot aren't perfect." [See full review](https://www.capterra.com/p/182004/CloudTalk/#Capterra___2367785) IL Iliana L. Head of Operations > "I like it because it gives you the idea of a real phone so you can do more things with one app. Plus, the..." [See full review](https://www.capterra.com/p/182004/CloudTalk/#Capterra___2355046) NR Nicole R. Owner > "Purchasing and onboarding are the worst. Once we purchased a plan, there was no way to upgrade without..." [See full review](https://www.capterra.com/p/182004/CloudTalk/#Capterra___2489273) BM Ben M. Customer Success Manager > "Overall it was easy to transition into Cloudtalk and adjust our current work set up to it" [See full review](https://www.capterra.com/p/182004/CloudTalk/#Capterra___3276494) NR Nicole R. Owner > "Also, odd things happen like we uploaded all new sound files and they didn't "take"." [See full review](https://www.capterra.com/p/182004/CloudTalk/#Capterra___2489273) TD Trevor D. Receptionist > "one pro that I like is that I can contact one of my employees by using cloud talk before transferring a call to..." [See full review](https://www.capterra.com/p/182004/CloudTalk/#Capterra___2477259) PK Petros K. Head of Client Services > "When a user locks his PC system does not show him as unavailable." [See full review](https://www.capterra.com/p/182004/CloudTalk/#Capterra___2354927) JP Josephine P. Product Manager > "Very easy to set up the flow of how you want calls to be taken." [See full review](https://www.capterra.com/p/182004/CloudTalk/#Capterra___2932701) SR Sheri R. Customer Service > "Call quality is not the best, but the porting it the major issue." [See full review](https://www.capterra.com/p/182004/CloudTalk/#Capterra___2222938) ER Esat R. Wealth Manager > "Call monitor helps the most for us training our calls and being able to listen to each other." [See full review](https://www.capterra.com/p/182004/CloudTalk/#Capterra___2474941) MG Matyas G. Operations manager > "We had trouble finding and setting up the Android phone app in the Play store." [See full review](https://www.capterra.com/p/182004/CloudTalk/#Capterra___2367865) NA Nick A. Business development manager > "Customer and sales support's turnaround time is excellent and very responsive" [See full review](https://www.capterra.com/p/182004/CloudTalk/#Capterra___2905970) VS Victor S. Customer service developer > "The customer service was sometimes slow to respond or did not have answers for my questions." [See full review](https://www.capterra.com/p/182004/CloudTalk/#Capterra___2360245) AT Alan T. Service Director > "Ease of use, quick and simple integration and great call quality." [See full review](https://www.capterra.com/p/182004/CloudTalk/#Capterra___3274516) KA Kevin A. Marketing > "Their mobile app does not work." [See full review](https://www.capterra.com/p/182004/CloudTalk/#Capterra___2727581) RS Rudy S. Territory Account Manager > "Their support is amazing and their support staff as well." [See full review](https://www.capterra.com/p/182004/CloudTalk/#Capterra___3492687) NR Nicole R. Owner > "Turns out they had a database issue, so we had to reupload them." [See full review](https://www.capterra.com/p/182004/CloudTalk/#Capterra___2489273) VS Victor S. Customer service developer > "We are able to better document our communication with customers in HubSpot. " [See full review](https://www.capterra.com/p/182004/CloudTalk/#Capterra___2360245) NR Nicole R. Owner > "It took 24 hours to resolve this due to the time difference." [See full review](https://www.capterra.com/p/182004/CloudTalk/#Capterra___2489273) AS Albert S. marketing manager > "what impress me most is the excellent customer service." [See full review](https://www.capterra.com/p/182004/CloudTalk/#Capterra___3021274) VR Verified Reviewer Managing Director > "We have waited more than two months for them to port our number and they failed!" [See full review](https://www.capterra.com/p/182004/CloudTalk/#Capterra___2388312) [View Reviews](https://www.capterra.com/p/182004/CloudTalk/reviews/) ## User interface 4.39 (503) 4.42 (268) ## Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ### Features Do these products fit your needs? Prioritize real-user-identified key features according to your needs to find your best fit. \--% Fit vs \--% Fit Activity Tracking 207 Important AI Copilot 150 Important AI Summarization 120 Important Twilio 29/47 - Activity Tracking - AI Copilot - AI Summarization - Alerts/Escalation - API - Auto-Dialer - Automated Responses - Automatic Call Distribution - Blended Call Center - Callback Scheduling - Call Center Management - Caller ID - Call Logging - Call Monitoring - Call Recording - Call Reporting - Call Routing - Call Scripting - Call Tagging - Call Tracking - Call Transcription - Call Transfer - Call Whispering - Chatbot - Chat/Messaging - Computer Telephony Integration - Contact Management - CRM - Dashboard - Generative AI - Inbound Call Center - Interaction Tracking - IVR - Manual Dialer - Monitoring - Multi-Channel Communication - Outbound Call Center - Performance Management - Predictive Dialer - Progressive Dialer - Queue Management - Reporting/Analytics - Sentiment Analysis - Surveys & Feedback - Third-Party Integrations - Voice Mail - Voice Recognition [See all features](https://www.capterra.com/p/180158/Twilio-Communications-Platform/#features) CloudTalk Top features 39/47 - Activity Tracking - AI Copilot - AI Summarization - Alerts/Escalation - API - Auto-Dialer - Automated Responses - Automatic Call Distribution - Blended Call Center - Callback Scheduling - Call Center Management - Caller ID - Call Logging - Call Monitoring - Call Recording - Call Reporting - Call Routing - Call Scripting - Call Tagging - Call Tracking - Call Transcription - Call Transfer - Call Whispering - Chatbot - Chat/Messaging - Computer Telephony Integration - Contact Management - CRM - Dashboard - Generative AI - Inbound Call Center - Interaction Tracking - IVR - Manual Dialer - Monitoring - Multi-Channel Communication - Outbound Call Center - Performance Management - Predictive Dialer - Progressive Dialer - Queue Management - Reporting/Analytics - Sentiment Analysis - Surveys & Feedback - Third-Party Integrations - Voice Mail - Voice Recognition [See all features](https://www.capterra.com/p/182004/CloudTalk/#features) ### Recognition Twilio is recognized as a top-rated tool in 2 Capterra Shortlist reports CloudTalk is recognized as a top-rated tool in 3 Capterra Shortlist reports ### Deployment & support Twilio Deployment - Cloud, SaaS, Web-Based - Desktop Mac - Desktop Windows - Desktop Linux - On-Premise Windows - On-Premise Linux - Desktop Chromebook - Mobile Android - Mobile iPhone - Mobile iPad Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos CloudTalk Deployment - Cloud, SaaS, Web-Based - Desktop Mac - Desktop Windows - Desktop Linux - On-Premise Windows - On-Premise Linux - Desktop Chromebook - Mobile Android - Mobile iPhone - Mobile iPad Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos ### Company Details Twilio - By Twilio - Located in United States - Founded in 2008 CloudTalk - By CloudTalk - Located in Slovakia - Founded in 2016 ## Popular Comparisons [Twilio](https://www.capterra.com/p/180158/Twilio-Communications-Platform/)[4.39 (503)](https://www.capterra.com/p/180158/Twilio-Communications-Platform/reviews/) vs [SlickText](https://www.capterra.com/p/155430/SlickText-com/)[4.84 (268)](https://www.capterra.com/p/155430/SlickText-com/reviews/) $0.0079 Price $29/month 4.5 Features 4.7 4.1 Ease of Use 4.8 [View full comparison](https://www.capterra.com/compare/155430-180158/SlickText-com-vs-Twilio-Communications-Platform) [CloudTalk](https://www.capterra.com/p/182004/CloudTalk/)[4.42 (268)](https://www.capterra.com/p/182004/CloudTalk/reviews/) vs [Ringover](https://www.capterra.com/p/169627/RingOver/)[4.70 (876)](https://www.capterra.com/p/169627/RingOver/reviews/) $19/month Price $29/month 4.3 Features 4.6 4.5 Ease of Use 4.8 [View full comparison](https://www.capterra.com/compare/169627-182004/RingOver-vs-CloudTalk) [Twilio](https://www.capterra.com/p/180158/Twilio-Communications-Platform/)[4.39 (503)](https://www.capterra.com/p/180158/Twilio-Communications-Platform/reviews/) vs [EZ Texting](https://www.capterra.com/p/145848/Ez-Texting/)[4.47 (273)](https://www.capterra.com/p/145848/Ez-Texting/reviews/) $0.0079 Price $25/month 4.5 Features 4.4 4.1 Ease of Use 4.5 [View full comparison](https://www.capterra.com/compare/145848-180158/Ez-Texting-vs-Twilio-Communications-Platform) [CloudTalk](https://www.capterra.com/p/182004/CloudTalk/)[4.42 (268)](https://www.capterra.com/p/182004/CloudTalk/reviews/) vs [800.com](https://www.capterra.com/p/208208/800-com/)[4.71 (336)](https://www.capterra.com/p/208208/800-com/reviews/) $19/month Price $149/month 4.3 Features 4.6 4.5 Ease of Use 4.7 [View full comparison](https://www.capterra.com/compare/182004-208208/CloudTalk-vs-800-com) [Twilio](https://www.capterra.com/p/180158/Twilio-Communications-Platform/)[4.39 (503)](https://www.capterra.com/p/180158/Twilio-Communications-Platform/reviews/) vs [Omnisend](https://www.capterra.com/p/153508/Omnisend/)[4.73 (836)](https://www.capterra.com/p/153508/Omnisend/reviews/) $0.0079 Price $16/month 4.5 Features 4.5 4.1 Ease of Use 4.6 [View full comparison](https://www.capterra.com/compare/153508-180158/Omnisend-vs-Twilio-Communications-Platform) [CloudTalk](https://www.capterra.com/p/182004/CloudTalk/)[4.42 (268)](https://www.capterra.com/p/182004/CloudTalk/reviews/) vs [Nextiva](https://www.capterra.com/p/175788/Nextiva/)[4.60 (918)](https://www.capterra.com/p/175788/Nextiva/reviews/) $19/month Price $25/month 4.3 Features 4.6 4.5 Ease of Use 4.5 [View full comparison](https://www.capterra.com/compare/175788-182004/Nextiva-vs-CloudTalk) [Twilio](https://www.capterra.com/p/180158/Twilio-Communications-Platform/)[4.39 (503)](https://www.capterra.com/p/180158/Twilio-Communications-Platform/reviews/) vs [Klaviyo](https://www.capterra.com/p/156699/Klaviyo/)[4.64 (528)](https://www.capterra.com/p/156699/Klaviyo/reviews/) $0.0079 Price $20/month 4.5 Features 4.6 4.1 Ease of Use 4.5 [View full comparison](https://www.capterra.com/compare/156699-180158/Klaviyo-vs-Twilio-Communications-Platform) [CloudTalk](https://www.capterra.com/p/182004/CloudTalk/)[4.42 (268)](https://www.capterra.com/p/182004/CloudTalk/reviews/) vs [3CX](https://www.capterra.com/p/158704/3CX/)[4.40 (465)](https://www.capterra.com/p/158704/3CX/reviews/) $19/month Price $350/year 4.3 Features 4.4 4.5 Ease of Use 4.4 [View full comparison](https://www.capterra.com/compare/158704-182004/3CX-vs-CloudTalk) [Twilio](https://www.capterra.com/p/180158/Twilio-Communications-Platform/)[4.39 (503)](https://www.capterra.com/p/180158/Twilio-Communications-Platform/reviews/) vs [Mailchimp](https://www.capterra.com/p/110228/MailChimp/)[4.48 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