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Aircall vs Twilio: Which is a better fit?

Updated on February 14th, 2025
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What's your intended use case?
Summary
Key features rated by users
Features selected based on 4,065 reviews from Call Center users.
% Fit
Not enough reviews
Feature ratings
Call Center Management
4.3
Chat/Messaging
5.0
Call Logging
4.5
Call Tracking
3.5
Call Recording
4.5
% Fit
Missing features
Feature ratings
Call Center Management
4.4
Chat/Messaging
4.2
Call Logging
4.7
Call Tracking
NA
Call Recording
4.3
User satisfaction
4.2
User reviews433
Ease of use
4.5
Functionality
4.1
Value for money
4.0
Customer support
4.1
4.4
User reviews475
Ease of use
4.2
Functionality
4.5
Value for money
4.2
Customer support
4.1
Price starts from
Monthly subscription
Free version
Free trial
Not provided by vendor
Free version
Free trial
Best for

Companies using the phone to conduct business (sales or support) on a daily basis.

Businesses of all sizes that need cloud communication solutions in over 180 different countries.

User reviews
pros & cons
1 / 4
View Reviews
1 / 4
View Reviews
Video reviews
James E
Owner
4.0

James E.: My name is James. I am the Chief of Staff at Slurp. We have one to 50 employees, and my rating for Aircall is four out of five. Before Aircall, we were using Zendesk to call. The reason that we switched to Aircall was Zendesk was far too expensive for our business. Aircall was easy to implement and had extremely good live tracking of the team. Also, very, very easy to use inbuilt metrics to conduct analysis. Getting started with Aircall was extremely easy. The onboarding team helped us through every step to port our number from Zendesk to Aircall. And once we had the system up and running, it was extremely easy to set up user accounts onboard and train the team with the support of the Aircall onboarding team. I would strongly recommend the use of aircall, especially if you're using multinational phone systems. It supports calls across the globe with no functionality or additional requirements.

How Capterra sources reviews
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video-052547c1-b102-431f-6ba6-08dc6e28ad76
Allen E
President
5.0

Allen E.: I'm Allen, President of Premier Spine and Sport, and I give Twilio a five. Prior to using Twilio, we were texting our customers manually, which was very time-intensive trying to figure out who to text, when to text. It was nothing convenient about it or efficient, so we were looking for a solution to help us streamline our SMS campaigns efficiently. The reason we chose Twilio was because a lot of my other colleagues were using them. They had great experience with it. We looked at a couple other softwares, but honestly, Twilio just came out of top. Onboarding Twilio was really easy. It's just a matter of signing up for an account, getting a phone number, and then using their API to basically connect it to your software. But it was pretty easy to get started. If you're looking to do SMS campaigns with compliance, because I know there's a lot of rules now around spam messaging, just get Twilio. It saves you a lot of time, a lot of headache. They actually make sure that you don't get into the spam then.

How Capterra sources reviews
View all video reviews
User interface
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1 Video
180158 video thumbnail}
1 Video
184709
4 screenshots
180158
5 screenshots
Do these products fit your needs?

Prioritize real-user-identified key features according to your needs to find your best fit.

Logo Img
--%
Logo Img
--%
Activity Tracking
207
Important
Alerts/Escalation
388
Important

Aircall

Top Features
34/41
  • Alerts/Escalation
  • Call Transcription
  • Call Whispering
  • Multi-Channel Communication
  • Performance Management
  • Surveys & Feedback
  • Voice Recognition
  • Activity Tracking
  • API
  • Auto-Dialer
  • Automatic Call Distribution
  • Blended Call Center
  • Callback Scheduling
  • Call Center Management
  • Caller ID
  • Call Logging
  • Call Monitoring
  • Call Recording
  • Call Reporting
  • Call Routing
  • Call Scripting
  • Call Tagging
  • Call Tracking
  • Call Transfer
  • Chat/Messaging
  • Computer Telephony Integration
  • Contact Management
  • CRM
  • Dashboard
  • Inbound Call Center
  • Interaction Tracking
  • IVR
  • Manual Dialer
  • Monitoring
  • Outbound Call Center
  • Predictive Dialer
  • Progressive Dialer
  • Queue Management
  • Reporting/Analytics
  • Third-Party Integrations
  • Voice Mail
See All features
Hide Call Center Software Features -

Twilio

25/41
Show Call Center Software Features +
Aircall
Deployment
  • Cloud, SaaS, Web-Based
  • Desktop - Mac
  • Desktop - Windows
  • Desktop - Linux
  • Desktop - Chromebook
  • On-Premise - Windows
  • On-Premise - Linux
  • Mobile - Android
  • Mobile - iPhone
  • Mobile - iPad
Support
  • Email/Help Desk
  • FAQs/Forum
  • Knowledge Base
  • Phone Support
  • 24/7 (Live rep)
  • Chat
Training
  • In Person
  • Live Online
  • Webinars
  • Documentation
  • Videos
Twilio
Deployment
  • Cloud, SaaS, Web-Based
  • Desktop - Mac
  • Desktop - Windows
  • Desktop - Linux
  • Desktop - Chromebook
  • On-Premise - Windows
  • On-Premise - Linux
  • Mobile - Android
  • Mobile - iPhone
  • Mobile - iPad
Support
  • Email/Help Desk
  • FAQs/Forum
  • Knowledge Base
  • Phone Support
  • 24/7 (Live rep)
  • Chat
Training
  • In Person
  • Live Online
  • Webinars
  • Documentation
  • Videos
Aircall
  • By Aircall
  • Located in United States
  • Founded in 2014
Twilio
  • By Twilio
  • Located in United States
  • Founded in 2008
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