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Companies using the phone to conduct business (sales or support) on a daily basis.
Businesses of all sizes that need cloud communication solutions in over 180 different countries.
I enjoy the user-friendly interface & reliable call quality and also how easy it is to set up and customize call flows and integrations with other tools, such as Zendesk.
Their billing department charged my account for licenses I didn't use and now I'm asking for a refund. The sad part is that I didn't notice they've been doing that for many months now on my account.
Not only is the tool user friendly, but the customer service team is great. They go above and beyond to assist you and will follow up with you until the problem is resolved and I appreciate that.
I miss having the region from where people are calling showing up that we had on our previous call provider. Connection is sometimes unstable.
The phone quality is superb. I love that I can call customers on my cell phone and it looks like it is coming from the office phone; this makes it super easy to make calls from anywhere.
The call log periodically misbehaves. The sync of call recordings for missed calls doesn't always work forcing us to still check missed calls in the native Aircall app still.
The interface is pretty simple, it's very easy to use and organize calls. Great customer support and great demo and onboarding process.
Call quality is really bad, all of my colleagues complain about calls dropping or customers not being able to hear them.
They have well documentations and can be integrated with multiple software which I love. And the thing I like the most is that they give free trial.
If there are errors with connecting to your infrastructure, it's not always apparent (right away) what the problem is.
And the pricing is very competitive and takes the cake for being the best platform to work on. Also, the documentation is excellent.
My overall experience has been really bad - primarily because there is no way to talk with a human.
This product is used by my team of developers to communicate with each other and to keep records of our virtual meetings and conversations. It works great and we are happy with it.
It can be difficult to find your way around the website. Even with documentation, setting up functions can be confusing.
The team is super friendly, and will always be there to help answer our problems. Otherwise, the API documentation is great and easy to implement.
It should be known - the problem could actually be with facebook or whatsapp, since the twillio to whatsapp integration requires facebook too.
James E.: My name is James. I am the Chief of Staff at Slurp. We have one to 50 employees, and my rating for Aircall is four out of five. Before Aircall, we were using Zendesk to call. The reason that we switched to Aircall was Zendesk was far too expensive for our business. Aircall was easy to implement and had extremely good live tracking of the team. Also, very, very easy to use inbuilt metrics to conduct analysis. Getting started with Aircall was extremely easy. The onboarding team helped us through every step to port our number from Zendesk to Aircall. And once we had the system up and running, it was extremely easy to set up user accounts onboard and train the team with the support of the Aircall onboarding team. I would strongly recommend the use of aircall, especially if you're using multinational phone systems. It supports calls across the globe with no functionality or additional requirements.
Allen E.: I'm Allen, President of Premier Spine and Sport, and I give Twilio a five. Prior to using Twilio, we were texting our customers manually, which was very time-intensive trying to figure out who to text, when to text. It was nothing convenient about it or efficient, so we were looking for a solution to help us streamline our SMS campaigns efficiently. The reason we chose Twilio was because a lot of my other colleagues were using them. They had great experience with it. We looked at a couple other softwares, but honestly, Twilio just came out of top. Onboarding Twilio was really easy. It's just a matter of signing up for an account, getting a phone number, and then using their API to basically connect it to your software. But it was pretty easy to get started. If you're looking to do SMS campaigns with compliance, because I know there's a lot of rules now around spam messaging, just get Twilio. It saves you a lot of time, a lot of headache. They actually make sure that you don't get into the spam then.
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