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Twilio vs Myphoner: Which is a better fit?

Updated on January 19th, 2025
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Summary
Key features rated by users
Features selected based on 3,291 reviews from Telephony users.
% Fit
Missing features
Feature ratings
VoIP Connection
4.0
VoIP
NA
Call Routing
4.5
Call Center Management
4.4
Call Recording
4.3
% Fit
Not enough reviews
Feature ratings
VoIP Connection
3.7
VoIP
--
Call Routing
--
Call Center Management
4.0
Call Recording
4.7
User satisfaction
4.4
User reviews472
Ease of use
4.2
Functionality
4.5
Value for money
4.2
Customer support
4.1
4.7
User reviews100
Ease of use
4.7
Functionality
4.3
Value for money
4.7
Customer support
4.7
Price starts from
Not provided by vendor
Free version
Free trial
/user
Monthly subscription
Free version
Free trial
Best for

Businesses of all sizes that need cloud communication solutions in over 180 different countries.

Sales teams and agencies using telemarketing as (part of) their strategy.

User reviews
pros & cons
1 / 4
View Reviews
1 / 4
View Reviews
Video reviews
video-052547c1-b102-431f-6ba6-08dc6e28ad76
Allen E
President
5.0

Allen E.: I'm Allen, President of Premier Spine and Sport, and I give Twilio a five. Prior to using Twilio, we were texting our customers manually, which was very time-intensive trying to figure out who to text, when to text. It was nothing convenient about it or efficient, so we were looking for a solution to help us streamline our SMS campaigns efficiently. The reason we chose Twilio was because a lot of my other colleagues were using them. They had great experience with it. We looked at a couple other softwares, but honestly, Twilio just came out of top. Onboarding Twilio was really easy. It's just a matter of signing up for an account, getting a phone number, and then using their API to basically connect it to your software. But it was pretty easy to get started. If you're looking to do SMS campaigns with compliance, because I know there's a lot of rules now around spam messaging, just get Twilio. It saves you a lot of time, a lot of headache. They actually make sure that you don't get into the spam then.

How Capterra sources reviews
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Jeffrey J
Director of Customer Acquisition
4.0

Jeffrey A.: Hello, my name is Jeffrey, I am a director of customer acquisition. I give Myphoner a four out of five, and for more reviews like this, click below. As a early on startup company, we decided to use Myphoner really because of the flexibility and the cost. We did look at more robust platforms, such as Salesforce and other CRMs, but we chose to use Myphoner since it was much more agile and easier to implement across the company. We decided to use Myphoner to help build up our business development team. Myphoner really allows us to create and filter lists for prospecting, and it really allowed us to grow our business development team. Onboarding with Myphoner went relatively smoothly. The support team is great to work with and we've integrated it with other systems using Zapier. My recommendation for anyone considering Myphoner would be that it is a great use case for remote teams looking to build up any business development or sales team. It's great for prospecting. It's relatively low cost and it's a great way to build up a sales funnel for any sales organization.

How Capterra sources reviews
View all video reviews
User interface
180158 video thumbnail}
1 Video
225488 video thumbnail}
1 Video
180158
5 screenshots
225488
5 screenshots

Twilio

19/35
  • Activity Dashboard
  • Auto-Dialer
  • Callback Scheduling
  • Call Disposition
  • Caller ID
  • Call List Management
  • Call Reporting
  • Call Tracking
  • Call Transfer
  • Conferencing
  • Customizable Reports
  • Interaction Tracking
  • Monitoring
  • Predictive Dialer
  • Real-Time Monitoring
  • VoIP
  • Automatic Call Distribution
  • Call Center Management
  • Call Monitoring
  • Call Recording
  • Call Routing
  • Call Scripting
  • Chat/Messaging
  • Computer Telephony Integration
  • CRM
  • IVR
  • Live Chat
  • Multi-Channel Communication
  • Reporting/Analytics
  • SMS Messaging
  • Text to Speech
  • Third-Party Integrations
  • Video Conferencing
  • Voice Mail
  • VoIP Connection
See All features
Hide Telephony Software Features -

Myphoner

Top Features
27/35
Show Telephony Software Features +
Twilio
Deployment
  • Cloud, SaaS, Web-Based
  • Desktop - Mac
  • Desktop - Windows
  • Desktop - Linux
  • Desktop - Chromebook
  • On-Premise - Windows
  • On-Premise - Linux
  • Mobile - Android
  • Mobile - iPhone
  • Mobile - iPad
Support
  • Email/Help Desk
  • FAQs/Forum
  • Knowledge Base
  • Phone Support
  • 24/7 (Live rep)
  • Chat
Training
  • In Person
  • Live Online
  • Webinars
  • Documentation
  • Videos
Myphoner
Deployment
  • Cloud, SaaS, Web-Based
  • Desktop - Mac
  • Desktop - Windows
  • Desktop - Linux
  • Desktop - Chromebook
  • On-Premise - Windows
  • On-Premise - Linux
  • Mobile - Android
  • Mobile - iPhone
  • Mobile - iPad
Support
  • Email/Help Desk
  • FAQs/Forum
  • Knowledge Base
  • Phone Support
  • 24/7 (Live rep)
  • Chat
Training
  • In Person
  • Live Online
  • Webinars
  • Documentation
  • Videos
Twilio
  • By Twilio
  • Located in United States
  • Founded in 2008
Myphoner
  • By Myphoner
  • Located in Denmark
  • Founded in 2013
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