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Twilio vs Acefone: Which is a better fit?

Updated on December 8th, 2024
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What's your intended use case?
Summary
Key features rated by users
Features selected based on 2,868 reviews from VoIP users.
% Fit
Missing features
Feature ratings
Online Voice Transmission
4.4
Mobile Access
NA
Call Routing
4.5
Voice Mail
4.6
Call Recording
4.3
% Fit
High performer
Feature ratings
Online Voice Transmission
4.7
Mobile Access
4.6
Call Routing
4.4
Voice Mail
4.4
Call Recording
4.7
User satisfaction
4.4
User reviews464
Ease of use
4.2
Functionality
4.5
Value for money
4.2
Customer support
4.1
4.7
User reviews132
Ease of use
4.6
Functionality
4.6
Value for money
4.7
Customer support
4.7
Price starts from
Not provided by vendor
Free version
Free trial
/user
Monthly subscription
Free version
Free trial
Best for

Businesses of all sizes that need cloud communication solutions in over 180 different countries.

We serve Small, Medium and Large enterprises for all their telephony needs and specialize in powerful integrations along with bespoke solutions as per the business requirements.

User reviews
pros & cons
1 / 4
View Reviews
1 / 4
View Reviews
Video reviews
video-052547c1-b102-431f-6ba6-08dc6e28ad76
Allen E
President
5.0

Allen E.: I'm Allen, President of Premier Spine and Sport, and I give Twilio a five. Prior to using Twilio, we were texting our customers manually, which was very time-intensive trying to figure out who to text, when to text. It was nothing convenient about it or efficient, so we were looking for a solution to help us streamline our SMS campaigns efficiently. The reason we chose Twilio was because a lot of my other colleagues were using them. They had great experience with it. We looked at a couple other softwares, but honestly, Twilio just came out of top. Onboarding Twilio was really easy. It's just a matter of signing up for an account, getting a phone number, and then using their API to basically connect it to your software. But it was pretty easy to get started. If you're looking to do SMS campaigns with compliance, because I know there's a lot of rules now around spam messaging, just get Twilio. It saves you a lot of time, a lot of headache. They actually make sure that you don't get into the spam then.

How Capterra sources reviews
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User interface
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1 Video
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180158
5 screenshots
264770
3 screenshots

Twilio

16/44
  • Access Controls/Permissions
  • Activity Dashboard
  • Activity Tracking
  • Auto-Dialer
  • Automatic Call Distribution
  • Call Center Management
  • Call Conferencing
  • Call Disposition
  • Caller ID
  • Call List Management
  • Call Queues
  • Call Reporting
  • Call Screening
  • Call Tracking
  • Call Transfer
  • Contact Database
  • CRM
  • Customizable Reports
  • Interaction Tracking
  • Mobile Access
  • Online Voice Transmission
  • Queue Management
  • Real-Time Analytics
  • Real-Time Monitoring
  • Reporting & Statistics
  • SIP Trunking
  • Video Conferencing
  • Voicemail Transcription
  • Alerts/Notifications
  • API
  • Call Monitoring
  • Call Recording
  • Call Routing
  • Chat/Messaging
  • Computer Telephony Integration
  • Contact Management
  • Fax Management
  • IVR
  • Live Chat
  • Multi-Channel Communication
  • SMS Messaging
  • Third-Party Integrations
  • Unified Communications
  • Voice Mail
See All features
Hide VoIP Software Features -

Acefone

Top Features
43/44
Show VoIP Software Features +

Acefone

  • Best Value VoIP
    Software (2023)
  • Best Value VoIP
    Software (2022)
Twilio
Deployment
  • Cloud, SaaS, Web-Based
  • Desktop - Mac
  • Desktop - Windows
  • Desktop - Linux
  • Desktop - Chromebook
  • On-Premise - Windows
  • On-Premise - Linux
  • Mobile - Android
  • Mobile - iPhone
  • Mobile - iPad
Support
  • Email/Help Desk
  • FAQs/Forum
  • Knowledge Base
  • Phone Support
  • 24/7 (Live rep)
  • Chat
Training
  • In Person
  • Live Online
  • Webinars
  • Documentation
  • Videos
Acefone
Deployment
  • Cloud, SaaS, Web-Based
  • Desktop - Mac
  • Desktop - Windows
  • Desktop - Linux
  • Desktop - Chromebook
  • On-Premise - Windows
  • On-Premise - Linux
  • Mobile - Android
  • Mobile - iPhone
  • Mobile - iPad
Support
  • Email/Help Desk
  • FAQs/Forum
  • Knowledge Base
  • Phone Support
  • 24/7 (Live rep)
  • Chat
Training
  • In Person
  • Live Online
  • Webinars
  • Documentation
  • Videos
Twilio
  • By Twilio
  • Located in United States
  • Founded in 2008
Acefone
  • By Acefone
  • Located in United Kingdom
  • Founded in 2019
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