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Ideta vs ZoomInfo Chat: Which is a better fit?

Updated on July 23rd, 2023
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Summary
Key features rated by users
Features selected based on 1,275 reviews from Conversational AI Platform users.
% Fit
Not enough reviews
Feature ratings
Chatbot
4.9
Natural Language Processing
4.7
AI/Machine Learning
4.3
Live Chat
5.0
Reporting/Analytics
4.5
% Fit
Missing features
Not enough reviews
Feature ratings
Chatbot
--
Natural Language Processing
NA
AI/Machine Learning
NA
Live Chat
--
Reporting/Analytics
--
User satisfaction
4.8
User reviews53
Ease of use
4.5
Functionality
4.7
Value for money
4.8
Customer support
4.9
4.9
User reviews17
Ease of use
4.9
Functionality
4.8
Value for money
4.9
Customer support
5.0
Price starts from
Monthly subscription
Free version
Free trial
Monthly subscription
Free version
Free trial
Best for

We serve companies that want to leverage conversational AI without all the usual hassle. The use cases are very varied, from HR to IT and marketing. Imagination is the limit.

Powered by ZoomInfo’s B2B data, ZoomInfo Chat perfectly balances highly-targeted, human-first experiences for your most important visitors.

User reviews
pros & cons
1 / 4
View Reviews
1 / 3
View Reviews
Video reviews
No video reviews yet
No video reviews yet
User interface
No videos provided by vendor
No videos provided by vendor
180199
5 screenshots
238846
5 screenshots

Ideta

Top Features
19/50
  • Activity Dashboard
  • Alerts/Escalation
  • Chat/Messaging
  • Chat Transcript
  • Communication Management
  • Configurable Workflow
  • CRM
  • Customer Database
  • Customer Experience Management
  • Customer Segmentation
  • Customer Service Analytics
  • Drag & Drop
  • Email Management
  • Engagement Tracking
  • Feedback Management
  • For Developers
  • Knowledge Base Management
  • Lead Capture
  • Monitoring
  • Multi-Channel Management
  • Performance Metrics
  • Pre-Configured Bot
  • Real-Time Analytics
  • Real-Time Data
  • Real-Time Monitoring
  • Real-Time Notifications
  • Reporting & Statistics
  • Search/Filter
  • Surveys & Feedback
  • Visual Analytics
  • Workflow Management
  • AI/Machine Learning
  • API
  • Autoresponders
  • Chatbot
  • Code-free Development
  • Contextual Guidance
  • Customizable Branding
  • Intent Recognition
  • Live Chat
  • Multi-Channel Communication
  • Multi-Language
  • Natural Language Processing
  • Natural Language Search
  • Reporting/Analytics
  • Sentiment Analysis
  • Social Media Integration
  • Speech Recognition
  • Speech Synthesis
  • Third-Party Integrations
See All features
Hide Conversational AI Platform Software Features -

ZoomInfo Chat

15/50
Show Conversational AI Platform Software Features +

Ideta

ZoomInfo Chat

--

Ideta
Deployment
  • Cloud, SaaS, Web-Based
  • Desktop - Mac
  • Desktop - Windows
  • Desktop - Linux
  • Desktop - Chromebook
  • On-Premise - Windows
  • On-Premise - Linux
  • Mobile - Android
  • Mobile - iPhone
  • Mobile - iPad
Support
  • Email/Help Desk
  • FAQs/Forum
  • Knowledge Base
  • Phone Support
  • 24/7 (Live rep)
  • Chat
Training
  • In Person
  • Live Online
  • Webinars
  • Documentation
  • Videos
ZoomInfo Chat
Deployment
  • Cloud, SaaS, Web-Based
  • Desktop - Mac
  • Desktop - Windows
  • Desktop - Linux
  • Desktop - Chromebook
  • On-Premise - Windows
  • On-Premise - Linux
  • Mobile - Android
  • Mobile - iPhone
  • Mobile - iPad
Support
  • Email/Help Desk
  • FAQs/Forum
  • Knowledge Base
  • Phone Support
  • 24/7 (Live rep)
  • Chat
Training
  • In Person
  • Live Online
  • Webinars
  • Documentation
  • Videos
Ideta
  • By Ideta
  • Located in France
  • Founded in 2017
ZoomInfo Chat
  • By ZoomInfo
  • Located in United States
  • Founded in 2000
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