# Compare WhatsApp vs Viber 2026 | Capterra > Unsure of what to choose? Check Capterra to compare WhatsApp and Viber based on pricing, features, product details, and verified reviews. Source: https://www.capterra.com/compare/180345-180348/WhatsApp-vs-Viber --- # WhatsApp vs Viber Features and Cost Comparison Last updated April 20th, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team.[Learn more](https://www.capterra.com/our-story/) Your comparison: WhatsAppViber2/4 selected [WhatsApp](https://www.capterra.com/p/180345/WhatsApp/)[4.7 (16,355)](https://www.capterra.com/p/180345/WhatsApp/reviews/) [Viber](https://www.capterra.com/p/180348/Viber/)[4.4 (4,059)](https://www.capterra.com/p/180348/Viber/reviews/) [## WhatsApp](https://www.capterra.com/p/180345/WhatsApp/)[4.7 (16,355)](https://www.capterra.com/p/180345/WhatsApp/reviews/) Starting Price Contact vendor Value-for-Money 4.7 Functionality 4.6 Ease of Use 4.8 Customer Service 4.3 Reviews Sentiment Based on [16,355 reviews](#user-reviews) Positive 15,668 Neutral 573 Negative 114 [## Viber](https://www.capterra.com/p/180348/Viber/)[4.4 (4,059)](https://www.capterra.com/p/180348/Viber/reviews/) Starting Price Contact vendor Value-for-Money 4.5 Functionality 4.3 Ease of Use 4.6 Customer Service 4.3 Reviews Sentiment Based on [4,059 reviews](#user-reviews) Positive 3,536 Neutral 439 Negative 84 ## Not a match? 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Fit Score methodology Our Fit Score reflects how reviewers rate a product’s performance against a set of features reviewers rate as most important. A higher score indicates the product is rated better in delivering what reviewers most care about. If the Fit Score is not shown for a specific product, that only means there are currently not enough relevant data points to develop a meaningful score. It does not indicate that the product should be excluded from further evaluation. Best for Methodology \--%Fit Missing features Feature ratings SMS Messaging 5.0 Email Management NA Social Media Integration NA Customer Database NA Chat/Messaging 4.8 \--%Fit Missing features Feature ratings SMS Messaging NA Email Management NA Social Media Integration NA Customer Database NA Chat/Messaging 4.6 User satisfaction User satisfaction 4.7 User reviews[16,355](https://www.capterra.com/p/180345/WhatsApp/reviews/) Ease of use 4.8 Functionality 4.6 Value for money 4.7 Customer support 4.3 User satisfaction 4.4 User reviews[4,059](https://www.capterra.com/p/180348/Viber/reviews/) Ease of use 4.6 Functionality 4.3 Value for money 4.5 Customer support 4.3 Price starts from Price starts from \-- - Free version - Free trial Price starts from \-- - Free version - Free trial Best for Best for WhatsApp is used by customer service departments, marketing teams, sales organizations, e-commerce companies, banks, retailers, and businesses seeking to engage customers at scale. Best for On-premise customer engagement & communication tool that lets small to large businesses perform international calls, promoting brand visibility using group chats, video calls, sticker content & more. ## User reviews Pros & cons Maragaret L. Owner > "I enjoy using it for personal, but I also receive business notifications for my software updates, for new art masterclasses available and for keeping in touch with people outside..." [See full review](https://www.capterra.com/p/180345/WhatsApp/#Capterra___7077974) VR Verified Reviewer IT Service Desk Analyst > "It also relies heavily on a stable internet connection, so calls and messages can be unreliable in low‑signal areas, and the app can take up a lot of storage over time as photos..." [See full review](https://www.capterra.com/p/180345/WhatsApp/#Capterra___7101164) Michael Z. Owner > "The call quality is solid, messages are delivered quickly, and features like voice notes, group chats, and media sharing make everyday communication convenient. While it’s not the..." [See full review](https://www.capterra.com/p/180345/WhatsApp/#Capterra___7137312) VR Verified Reviewer Team Lead > "Being a simple chat app means there's no plugin ecosystem, no third party modules and no way to meaningfully extend the core interface (Unless reviewing business API's, which..." [See full review](https://www.capterra.com/p/180345/WhatsApp/#Capterra___7131246) CT Cameron T. IT Service Desk Analyst > "Whats App is a great messaging tool for use within the workplace for collaborative efforts or for personal use, providing lots of great services like texts, video calls and the..." [See full review](https://www.capterra.com/p/180345/WhatsApp/#Capterra___7105479) Zeeshan N. Site Executive Officer > "Its lack of ability to control , scams, phishing attempts and the spread of misinformation , especially in large Group Chats." [See full review](https://www.capterra.com/p/180345/WhatsApp/#Capterra___7061925) Eromal R. Network Senior Operations Specialist Americas > "I appreciate that it functions as a comprehensive, centralized communications hub—it simplifies my daily life to have reliable international messaging, high-quality voice calls,..." [See full review](https://www.capterra.com/p/180345/WhatsApp/#Capterra___7109162) VR Verified Reviewer Software Engineer > "Another downside is that it can take up a lot of storage over time, especially with frequent media sharing in chats and groups." [See full review](https://www.capterra.com/p/180345/WhatsApp/#Capterra___7143429) VR Verified Reviewer Team Lead > "It hosts a standardised library of media (Gifs, emojis, etc) that maps across to most platforms (apple, android, microsoft) universally." [See full review](https://www.capterra.com/p/180345/WhatsApp/#Capterra___7131246) AG Amita G. Learning and Development Coordinator > "That you cannot send messages or receive them if you don't have internet connection. When photos are send, I dislike the fact that the picture quality is reduced." [See full review](https://www.capterra.com/p/180345/WhatsApp/#Capterra___7097026) VR Verified Reviewer Software Engineer > "It is especially useful for quick conversations and group chats, and it rarely requires any effort to figure out how things work. Despite a few small issues like storage usage or..." [See full review](https://www.capterra.com/p/180345/WhatsApp/#Capterra___7143429) SM Shriya M. Assistant Trainee > "Also, media like photos and videos can quickly take up a lot of storage, and the backup/restore process isn’t always smooth." [See full review](https://www.capterra.com/p/180345/WhatsApp/#Capterra___7119822) JEP Jennifer Elizabeth P. Backend Developer > "The new screen sharing during a video call has been one of the greatest features ever, it reduce a lot of stress during call for me." [See full review](https://www.capterra.com/p/180345/WhatsApp/#Capterra___7120321) VR Verified Reviewer Computer Engineer > "Also, backups are not always fully encrypted, and some updates introduce changes that may affect performance or privacy concerns due to its connection with Meta." [See full review](https://www.capterra.com/p/180345/WhatsApp/#Capterra___7088622) Eromal R. Network Senior Operations Specialist Americas > "Finally, the ability to quickly share different media types (photos, documents, contacts, locations) is very well integrated and dependable." [See full review](https://www.capterra.com/p/180345/WhatsApp/#Capterra___7109162) MGB Mary Grace B. Dance Instructor > "Sometimes I find it hard to make a group chat with people who are not in my contacts, if there was a way to search someone's name without having them saved that might help?" [See full review](https://www.capterra.com/p/180345/WhatsApp/#Capterra___7088747) IA Islam A. free lancer > "it is amazing application help me to being in touch with all people and i can send a voice notes and typing to my friends and i can know my friends news and i wanted to hear about..." [See full review](https://www.capterra.com/p/180345/WhatsApp/#Capterra___6829307) Maisie C. owner > "What I do not like is the uncertainty of if the other party received their message, and the poor notifications on my phone whenever their response was received" [See full review](https://www.capterra.com/p/180345/WhatsApp/#Capterra___7132363) Bishal S. relationship manager > "rich media sharing, dependable group chats,robust end to end encryption for privacy, free, world wide communication." [See full review](https://www.capterra.com/p/180345/WhatsApp/#Capterra___7076862) Kian K. Sales Manager > "Sometimes we get logged out from the sales teams side, and it's a hassle to have to scan the login from the main user everytime, however CRM stays connected." [See full review](https://www.capterra.com/p/180345/WhatsApp/#Capterra___7054041) Kian K. Sales Manager > "We have also been able to use the Whatsapp Business API to have the whatsapp available for each relevant person in the company via our CRM aswell." [See full review](https://www.capterra.com/p/180345/WhatsApp/#Capterra___7054041) Ragupathy S. Freelancer > "The biggest issue is image compression. When I send a photo, the quality gets reduced significantly." [See full review](https://www.capterra.com/p/180345/WhatsApp/#Capterra___7060077) JA Jess A. Creative designer. > "I like the video calls and the group chats too which allow to send messages to multiple people at the same time" [See full review](https://www.capterra.com/p/180345/WhatsApp/#Capterra___7075716) TQ Tom Q. PSM > "I work in a telecoms environment, and the number of customers I have coming in complaining of a button they can’t remove is more than I could imagine." [See full review](https://www.capterra.com/p/180345/WhatsApp/#Capterra___7071389) Kassidy K. Chiropractor > "I love that it allows different group messages to allow team members to be involved in message threads that are applicable to them." [See full review](https://www.capterra.com/p/180345/WhatsApp/#Capterra___7095990) TW Therrin W. Tutor > "Notifications can feel overwhelming, backup options are confusing, and privacy settings take effort to find at times no." [See full review](https://www.capterra.com/p/180345/WhatsApp/#Capterra___7102377) TP Tomica P. Supervisor > "It allows me to create as many group chats as possible and keep all the information within them." [See full review](https://www.capterra.com/p/180345/WhatsApp/#Capterra___7127782) CR Cort R. Data Analyst > "Some limited functionality with group messaging and integration with data products limits it at times." [See full review](https://www.capterra.com/p/180345/WhatsApp/#Capterra___7132978) Bliss B. Administrative assistant Creative > "What I like most is that all you need is an internet connection and you can chat , video call, or voice call anyone, anywhere It's an incredible value for money." [See full review](https://www.capterra.com/p/180345/WhatsApp/#Capterra___7087498) SB Sachita B. QA tester > "Internets is needed for using WhatsApp so some users find the cost of the internet data required to use this app is more expensive." [See full review](https://www.capterra.com/p/180345/WhatsApp/#Capterra___7045806) RA Rama A. Freelance Graphic Designer > "Messages are fast, voice and video calls run smoothly, and group chats help me centralize discussions with different teams." [See full review](https://www.capterra.com/p/180345/WhatsApp/#Capterra___7057845) MW Mauricio W. Senior Sales Executive at WhiteWater, Inc. > "Information gets buried in long threads, and I often have to move the important parts into other tools to track them properly." [See full review](https://www.capterra.com/p/180345/WhatsApp/#Capterra___7069207) VR Verified Reviewer Team leader > "One of the best features is the ability to send multiple images, videos, or documents at once — which saves a lot of time." [See full review](https://www.capterra.com/p/180345/WhatsApp/#Capterra___6858131) VR Verified Reviewer Software Engineer > "What I like least about WhatsApp is the lack of strong customer support since there is no direct way to quickly resolve issues when something goes wrong." [See full review](https://www.capterra.com/p/180345/WhatsApp/#Capterra___7143429) SM Shriya M. Assistant Trainee > "It makes communication easy with features like group chats, file sharing, and end-to-end encryption for privacy" [See full review](https://www.capterra.com/p/180345/WhatsApp/#Capterra___7119822) VR Verified Reviewer Team leader > "There’s a major privacy concern that anyone can use another app or third-party tool to scan your QR code and easily access your WhatsApp on their own device, without your..." [See full review](https://www.capterra.com/p/180345/WhatsApp/#Capterra___6858131) VR Verified Reviewer Digital coordinator > "I loved that I now can contact friends and family internationally, that it is easy to use, and the ability to share videos and photos fairly well in addition to customizable..." [See full review](https://www.capterra.com/p/180345/WhatsApp/#Capterra___7114964) Abraham T. Graphic designer > "It sometimes loses data like messages, pictures etc if not properly backup before logging in to another device" [See full review](https://www.capterra.com/p/180345/WhatsApp/#Capterra___7072602) OB Oluwatobi B. Graduate Teaching Assistant > "Personally, I believe WhatsApp is the number one social media platform for chatting or messaging with friends and family through audio or video call." [See full review](https://www.capterra.com/p/180345/WhatsApp/#Capterra___7083771) SS Saisha S. Administrative Assistant > "I also don't like the 'forwarded many times' caption for content shared as it makes the forwarded content feel a lot less personal." [See full review](https://www.capterra.com/p/180345/WhatsApp/#Capterra___7049362) Lauren F. Legal Secretary > "I love the fairly new status feature where you can post images for all your contacts to see." [See full review](https://www.capterra.com/p/180345/WhatsApp/#Capterra___7109668) Portia A. Nurse > "Sometimes notifications can be delayed and group chats can get a bit overwhelming and also the downloads." [See full review](https://www.capterra.com/p/180345/WhatsApp/#Capterra___7131665) TS Tj S. Physical therapy > "Can create groups, good video and audio calling connections, encrypted messages." [See full review](https://www.capterra.com/p/180345/WhatsApp/#Capterra___7066122) KW Kayla W. hr > "sometimes there are connection issues when audio and video calling people the signal is not as strong" [See full review](https://www.capterra.com/p/180345/WhatsApp/#Capterra___7127825) JMH Ja'Michael H. Realtor > "The ability to send photos, documents, and voice notes keeps conversations efficient." [See full review](https://www.capterra.com/p/180345/WhatsApp/#Capterra___7059874) Michael Z. Owner > "Group chats can get messy quickly, and there aren’t many tools to properly manage or filter conversations." [See full review](https://www.capterra.com/p/180345/WhatsApp/#Capterra___7137312) EJ Ethan J. Auditor > "The app allows for video calls and mobile calls using internet instead of data." [See full review](https://www.capterra.com/p/180345/WhatsApp/#Capterra___7129105) TF Tiffany F. Customer service > "Sometimes takes time to receive messages and sometimes the service barely works if you live out of city limits." [See full review](https://www.capterra.com/p/180345/WhatsApp/#Capterra___7057554) RH Ramona H. Owner > "I’ve used this App for personal messages, work messages, group chats (when I decided to go back to university for awhile) and even international communication, overall it’s easy..." [See full review](https://www.capterra.com/p/180345/WhatsApp/#Capterra___7084094) AA Adamu A. CEO > "When I want to click to view my contacts display picture, I am redirected to their status page which is a bit frustrating." [See full review](https://www.capterra.com/p/180345/WhatsApp/#Capterra___6822130) VR Verified Reviewer Team leader > "Recent updates like group chat invites and news broadcasting channels have made the app even more versatile and trustworthy. Despite the privacy issue, WhatsApp has been my go-to..." [See full review](https://www.capterra.com/p/180345/WhatsApp/#Capterra___6858131) Omer D. Translation > "When you change your mobile phone you cant reach your previous messages, and it's really awful (yesterday my younger brother has experienced it)." [See full review](https://www.capterra.com/p/180345/WhatsApp/#Capterra___7054684) MK Maik K. Content Creator > "Sending direct messages, voice notes and high quality photos is fast and simple with WhatsApp." [See full review](https://www.capterra.com/p/180345/WhatsApp/#Capterra___7138260) AM Ahmed M. Freelancer > "Lack of content control: WhatsApp does not provide any control over the content of messages sent through it, which sometimes causes unwanted content to reach the user, as well as..." [See full review](https://www.capterra.com/p/180345/WhatsApp/#Capterra___6781365) Andrew B. Managing Director > "It allows for a cheap way of strengthening our business reach and ease of use for our customers to contact us / keep updated. " [See full review](https://www.capterra.com/p/180345/WhatsApp/#Capterra___7107059) WR Will R. SR. HR Operations Specialist > "The group chats can sometimes become overwhelming with too many messages, and it can be difficult to keep up with conversations." [See full review](https://www.capterra.com/p/180345/WhatsApp/#Capterra___7131420) Absana P. Tier III Technician > "It also allows for a large number of people to be in a group chat compared to other similar platforms." [See full review](https://www.capterra.com/p/180345/WhatsApp/#Capterra___7072013) KF Kelvin F. Owner > "When I post photos or videos in status, they lost their original quality even in the profile, the photo quality drops" [See full review](https://www.capterra.com/p/180345/WhatsApp/#Capterra___6870975) JPN Jean-Pierre N. Instructional Designer > "A very essential platform that helps those who cannot afford to make long-distance calls via landline phones." [See full review](https://www.capterra.com/p/180345/WhatsApp/#Capterra___7074274) Cynthia R. Therapist > "Often times I get group invitations from folks I don't know and that sometimes can frustrate me but I'm able to decline requests." [See full review](https://www.capterra.com/p/180345/WhatsApp/#Capterra___7135950) SRF Sara Ruth F. Manager > "I like that I can easily communicate with my contacts and I can share all kinds of information, such as videos, images, and even my location which is very useful for organizing..." [See full review](https://www.capterra.com/p/180345/WhatsApp/#Capterra___6761457) BT Brianna T. Lead Editor > "Unfortunately you have to go into the settings and individually mute large group chats." [See full review](https://www.capterra.com/p/180345/WhatsApp/#Capterra___7125241) Dionne Joy M. Service Hub Representative > "Messaging, voice calls, and video calls are all high quality, and I love WhatsApp and use it every day." [See full review](https://www.capterra.com/p/180345/WhatsApp/#Capterra___7068143) PP Pronay P. Consultant > "There is a issue, I'm facing an issue where WhatsApp audio messages automatically switch from the external speaker to the call speaker, and the proximity sensor turns off the..." [See full review](https://www.capterra.com/p/180345/WhatsApp/#Capterra___6529389) LB Lucky B. Disign > "What I like the most in WhatsApp is that we can contact people whether or not they are far away, I live distant from my family because of my examinations so this application lets..." [See full review](https://www.capterra.com/p/180345/WhatsApp/#Capterra___6318567) SK Sam K. Projects manager > "The only minor issue is I don't always get notifications at work but because this is only at work I believe it to be the Wi-Fi as opposed to be App." [See full review](https://www.capterra.com/p/180345/WhatsApp/#Capterra___7103498) KKF Keise Kethlen F. Home office > "I really like it because of its many features, such as: switching between conversations, organizing conversations in folders, keeping frequent conversations, creating groups of..." [See full review](https://www.capterra.com/p/180345/WhatsApp/#Capterra___6564370) RM Rachael M. Healthcare Entrepreneur > "Sometimes notifications stop working and you need to uninstall and reinstall the app." [See full review](https://www.capterra.com/p/180345/WhatsApp/#Capterra___7081097) Stephanie W. Owner > "I like how customizeable the notifications are and that you can decide whether your messages show "read" or not." [See full review](https://www.capterra.com/p/180345/WhatsApp/#Capterra___7117513) RJ Rashaad J. Junior A and R Associate > "Information can quickly be lost in conversations if ephemeral messages are enabled." [See full review](https://www.capterra.com/p/180345/WhatsApp/#Capterra___7135261) SS Saisha S. Administrative Assistant > "It provides a reliable channel for communication and is widely used enough to facillitate communication with many different people." [See full review](https://www.capterra.com/p/180345/WhatsApp/#Capterra___7049362) SRF Sara Ruth F. Manager > "I don't like that you need a cell phone to be able to use it because when my mobile device breaks down I can no longer use the application, and while I am repairing or changing my..." [See full review](https://www.capterra.com/p/180345/WhatsApp/#Capterra___6761457) SR Sam R. Residency Program Administrator > "I especially love the voice message feature, where you can convey a good amount of information without typing a novel." [See full review](https://www.capterra.com/p/180345/WhatsApp/#Capterra___7118366) BA BISHNU A. Project Engineer > "The quality of the images or even videos seem a bit off compared to say like Viber." [See full review](https://www.capterra.com/p/180345/WhatsApp/#Capterra___7081398) Eromal R. Network Senior Operations Specialist Americas > "The chat interface is clean and allows for easy organization with pinned chats and group management." [See full review](https://www.capterra.com/p/180345/WhatsApp/#Capterra___7109162) Parker W. Teacher > "The biggest downside for me is that it relies heavily on your phone number, which isn’t always ideal." [See full review](https://www.capterra.com/p/180345/WhatsApp/#Capterra___7137909) Eromal R. Network Senior Operations Specialist Americas > "The chat interface is clean and allows for easy organization with pinned chats and group management." [See full review](https://www.capterra.com/p/180345/WhatsApp/#Capterra___7109162) AK Andonis K. Operations Co-ordinator > "The lack of an official iPad/tablet app is a let down as it would fill a gap for syncing across all my devices" [See full review](https://www.capterra.com/p/180345/WhatsApp/#Capterra___6823366) MK Mohd K. Web Developer > "Firstly I want to thank to the creator of WhatsApp , because this app make my life easily and little comfortable in some critical condition , I am using WhatsApp daily ,to chat..." [See full review](https://www.capterra.com/p/180345/WhatsApp/#Capterra___6314442) MK Maik K. Content Creator > "There is no way to post status videos longer than30 seconds." [See full review](https://www.capterra.com/p/180345/WhatsApp/#Capterra___7138260) [View Reviews](https://www.capterra.com/p/180345/WhatsApp/reviews/) MCD MA. CELINE D. Office Engineer > "I like most about viber is its end-to-end encryption feature, very user-friendly and most of all its feature of knowing who called in my mobile number (as long..." [See full review](https://www.capterra.com/p/180348/Viber/#Capterra___6505238) SM Shriya M. Assistant Trainee > "Sometimes Viber can feel a bit cluttered with too many notifications, and the call quality isn’t always consistent." [See full review](https://www.capterra.com/p/180348/Viber/#Capterra___7119850) HH Hasif H. Head of operation > "Allows you to connect with friends, family and clients with ease via both audio and video calling options and the best part is it is free even for calling abroad" [See full review](https://www.capterra.com/p/180348/Viber/#Capterra___6421448) AV Art V. Consultant > "Even worse is that the ringtone when somebody calls on Viber is very obnoxious and they didn't think to make this as a setting that you could turn on and off." [See full review](https://www.capterra.com/p/180348/Viber/#Capterra___7108963) HHW Htet Htet W. QA Specialist > "My Notes also helpful for daily tasks. And then video & audio call quality is perfect and then we can create own sticker and have a fun for me or others." [See full review](https://www.capterra.com/p/180348/Viber/#Capterra___6469836) ZWWZ Zin War Win Z. Developer > "Sometimes, Video call quality is a little bit not good when I share my screen with viber call." [See full review](https://www.capterra.com/p/180348/Viber/#Capterra___6808363) Mahmudul islam S. Site engineer > "For personal and professional use , Viber is a interesting tool, I can easily communicate with co worker and share files and do conversation with maximum privacy." [See full review](https://www.capterra.com/p/180348/Viber/#Capterra___6497692) HH Hasif H. Head of operation > "Does not work that well on iOS devices and lags a lot the user interface is a bit outdated and does not get calls through unless app is being used." [See full review](https://www.capterra.com/p/180348/Viber/#Capterra___6421448) VC Vicente C. Quality Technician > "I like its end to end encryption for messages, making it secure and easy." [See full review](https://www.capterra.com/p/180348/Viber/#Capterra___7099288) Hein Htet Z. Network Engineer > "While the core messaging and calling features are useful, the app sometimes felt cluttered and not as intuitive compared to other messaging platforms." [See full review](https://www.capterra.com/p/180348/Viber/#Capterra___6778676) Soe Min H. Senior Network Engineer > "Group Communication Tools - offer free for large group communication like company wide chat group for transportation management." [See full review](https://www.capterra.com/p/180348/Viber/#Capterra___6773077) LA Lemmuel A. Solutions Engineer > "I just don’t like the features of saving images and file in your conversation dor a long time because you can’t access it when the time comes." [See full review](https://www.capterra.com/p/180348/Viber/#Capterra___6643469) PEP Pan Ei P. IT Helpdesk > "I like many features about Viber but the most feature I like is backup & restore feature. Because this feature is very useful for me." [See full review](https://www.capterra.com/p/180348/Viber/#Capterra___6602969) Sabelo M. reviewer > "Another disadvantage is that it can be challenging to recover old data if you need to switch to a new device, it also limits the size of files that you can send..." [See full review](https://www.capterra.com/p/180348/Viber/#Capterra___4941725) PEP Pan Ei P. IT Helpdesk > "I can backup my chat history to my drive and can restore easily with my new phone or tablet." [See full review](https://www.capterra.com/p/180348/Viber/#Capterra___6602969) Soe Min H. Senior Network Engineer > "Automatic Media Saving - which can lead to burst storage consuming." [See full review](https://www.capterra.com/p/180348/Viber/#Capterra___6773077) NM Nan M. Application Developer > "As my overall experience with Viber is really good for free messaging and secure messages. And we can call with Video conferencing to each others." [See full review](https://www.capterra.com/p/180348/Viber/#Capterra___6459440) PE Princess E. Customer Operations Adviser > "High quality call can consumes a significant amount of Data which is a concern for users like my self with limited mobile Data plan." [See full review](https://www.capterra.com/p/180348/Viber/#Capterra___6288815) SM Shriya M. Assistant Trainee > "Viber is great for staying connected with friends, family and colleagues especially internationally." [See full review](https://www.capterra.com/p/180348/Viber/#Capterra___7119850) VR Verified Reviewer ACCOUNTS MANAGER > "Audio sometimes are a bit distorted which can lead to miscommunication" [See full review](https://www.capterra.com/p/180348/Viber/#Capterra___6305380) ZWWZ Zin War Win Z. Developer > "I usually used Viber because It is simple, easy to use, good privacy, creation own stickers, my notes and other useful features." [See full review](https://www.capterra.com/p/180348/Viber/#Capterra___6808363) Sabelo M. reviewer > "Viber requires a stable internet connection in order to work properly, if your internet connection is weak or unstable you may experience dropped calls or poor..." [See full review](https://www.capterra.com/p/180348/Viber/#Capterra___4941725) LA Lemmuel A. Solutions Engineer > "the capability to make a good and real-time communication with your colleagues and other clients when it comes to the business" [See full review](https://www.capterra.com/p/180348/Viber/#Capterra___6643469) DM Dunia M. Product Expert > "The main issue I have is that even though my phones notifications were on, I would always miss calls from customers because the notification would not go through..." [See full review](https://www.capterra.com/p/180348/Viber/#Capterra___6176491) NLT Nyan Lin T. System Engineer > "Auto translate language, my notes and caller ID features are very useful for users." [See full review](https://www.capterra.com/p/180348/Viber/#Capterra___6472147) MK Mmapaseka K. Financial advisor > "The thing that concerns me the most is the fact that I experienced the app freeze a lot of times and and it tend to kick me out it just closes itself while I am..." [See full review](https://www.capterra.com/p/180348/Viber/#Capterra___4807093) VK Viktor K. Senior Network Engineer > "Viber is available on various platforms, including Android, iOS, Windows, and macOS, enabling users to access their chats and conversations from multiple devices..." [See full review](https://www.capterra.com/p/180348/Viber/#Capterra___4943421) KS Kenzi S. Manager > "Another downside is that while it offers a wide range of features, the app interface can sometimes feel cluttered and overwhelming, making it a bit challenging..." [See full review](https://www.capterra.com/p/180348/Viber/#Capterra___6280408) VJ Veronica J. Accountant II > "In conclusion, Viber's emphasis on privacy, versatile content handling, convenient secret chats, cross-platform availability, and strong community components..." [See full review](https://www.capterra.com/p/180348/Viber/#Capterra___6270793) EA Elizandra A. Administradora > "His appearance is very restricted, it seems that sometimes he doesn't want to grow. But it would be good if they improved this subscription situation, it has..." [See full review](https://www.capterra.com/p/180348/Viber/#Capterra___6195785) Akanmu O. Supervisor > "First of, the interface is user friendly and with it's very capable end to end encryption which guaranteed a secured data both stored and transmitted makes this..." [See full review](https://www.capterra.com/p/180348/Viber/#Capterra___4935260) SD Sarthak D. Manager > "Some annoying ads and pop ups which occur" [See full review](https://www.capterra.com/p/180348/Viber/#Capterra___6474550) CAF Carol Ann F. Department Manager > "Viber is powerful vehicle that can convey our thoughts, feeling and emotions thru communicating in various channels like messaging, video chat, feedbacks ,..." [See full review](https://www.capterra.com/p/180348/Viber/#Capterra___6289408) SD SHERIN D. freelancer > "Sometimes, there are minor problems with Viber." [See full review](https://www.capterra.com/p/180348/Viber/#Capterra___6794034) MCD MA. CELINE D. Office Engineer > "I love how I am able to navigate file, links and media separately in the conversation." [See full review](https://www.capterra.com/p/180348/Viber/#Capterra___6505238) LS Ledio S. Waiter > "Good but not the best , you can find better apps for chating" [See full review](https://www.capterra.com/p/180348/Viber/#Capterra___6653961) VR Verified Reviewer Marketing Executive > "Viber allows users to send messages, make voice and video calls for free over the internet and also it is available for various platforms including iOS, Android,..." [See full review](https://www.capterra.com/p/180348/Viber/#Capterra___6281014) MSM Myat Su M. IT Help Desk > "I don't have much. But sometimes, ads are appear." [See full review](https://www.capterra.com/p/180348/Viber/#Capterra___6682404) VJ Veronica J. Accountant II > "Extensive collections of public chat rooms, thematic channels, and interest-based discussion boards offered ample opportunities for serendipitous discoveries and..." [See full review](https://www.capterra.com/p/180348/Viber/#Capterra___6270793) LS Ledio S. Waiter > "Not very used by a lot of people , so you might not find and contact them" [See full review](https://www.capterra.com/p/180348/Viber/#Capterra___6653961) JT Jasmine T. Teacher > "Viber is a good app in countries where it's popular, so it's very useful if you have a lot of friends using it. If not, there's no reason to download it." [See full review](https://www.capterra.com/p/180348/Viber/#Capterra___6817016) BT Badri T. System Operator > "In-App Adds: Viber displays adds within the app which disturbs communication." [See full review](https://www.capterra.com/p/180348/Viber/#Capterra___6289497) VK Viktor K. Senior Network Engineer > "Users can create and participate in group chats with friends, family, or colleagues, making it convenient for group discussions and planning events." [See full review](https://www.capterra.com/p/180348/Viber/#Capterra___4943421) ADL Aryne Dolly L. Healthcare Virtual Assistant > "The downside of this software is that the bugs that occur during calls, it closes the video call when receiving some call however it is good for other uses and..." [See full review](https://www.capterra.com/p/180348/Viber/#Capterra___3824058) SG Sagun G. Student > "Also the self destruct timer for message in secret chats is very useful for my privacy." [See full review](https://www.capterra.com/p/180348/Viber/#Capterra___6662901) SS Sohrab S. Dentist > "Good concept but not very useful yet until more users get on." [See full review](https://www.capterra.com/p/180348/Viber/#Capterra___6647492) MD Maher D. marketing > "Good programIt allows sharing photos, audio files, and videos with your loved ones in an easy wayYou can also communicate with whomever you want with voice and..." [See full review](https://www.capterra.com/p/180348/Viber/#Capterra___4946904) NM Nina M. PG student > "Also, you get a message every time one of your contacts joins Viber, which is a bit annoying." [See full review](https://www.capterra.com/p/180348/Viber/#Capterra___6178413) ED Eric D. Founder > "I like Viber because it has lots of features and abilities like live chat, live calls, which I am using for engaging with my clients" [See full review](https://www.capterra.com/p/180348/Viber/#Capterra___4945283) SN Slaven N. ceo > "Sometimes lost data wont download back, for some stickers and emoji you have to pay." [See full review](https://www.capterra.com/p/180348/Viber/#Capterra___4910538) CD Cherubim D. Systems and Network Engineer > "One of its key strengths include free video and voice calls." [See full review](https://www.capterra.com/p/180348/Viber/#Capterra___6649060) HB Hamza B. SALES > "A good application with nice deal of great features, and also typically slow, and therefore the recent amount has become terribly, very annoying thanks to its..." [See full review](https://www.capterra.com/p/180348/Viber/#Capterra___3515029) KM Kasun M. Civil Engineer > "Widely using messaging app which allows video and voice calls." [See full review](https://www.capterra.com/p/180348/Viber/#Capterra___6613813) VR Verified Reviewer Software engineer > "I have issue concerned with privacy. If i uninstall the viber from mobile and reinstall it and start using, it actially gets all you contacts added to viber..." [See full review](https://www.capterra.com/p/180348/Viber/#Capterra___4463811) ND Nan D. Credit > "For me, I like the stickers because they are very convenient for me when communicating with my family and colleagues in the morning." [See full review](https://www.capterra.com/p/180348/Viber/#Capterra___6793781) HN Hien N. DevOps > "app background image not sync when used on multiple devices" [See full review](https://www.capterra.com/p/180348/Viber/#Capterra___4872687) MT Min T. Help Desk Admin > "Viber is best for quick message and best for mobile notifications alos good" [See full review](https://www.capterra.com/p/180348/Viber/#Capterra___6762018) PS Punit S. Owner > "The cons are we can't share large numbers of files to others." [See full review](https://www.capterra.com/p/180348/Viber/#Capterra___6289952) VR Verified Reviewer Project Manager > "Viber's ability to gather valuable customer data sets it apart from other messaging apps, making it a valuable choice for organizations." [See full review](https://www.capterra.com/p/180348/Viber/#Capterra___5068030) Ani S. Key account manager > "Definitely, it has a need to improve. When you are in a video call and get another notification on your phone, the video will disconnect causing a lot of..." [See full review](https://www.capterra.com/p/180348/Viber/#Capterra___3562859) ZK Zarni K. Mobile Developer > "lock viber feature and caller id feature is the most I like." [See full review](https://www.capterra.com/p/180348/Viber/#Capterra___6482087) TA Turan A. Information Technology Admin. > "Therefore, users who are hesitant before use will lose all their negative judgments when they start to get quality results later on." [See full review](https://www.capterra.com/p/180348/Viber/#Capterra___4946437) Lena J B. Program Coordinator > "It allows us to avoid disruptions, which would be the case if we used common communication apps that everyone uses to chat with friends or family members." [See full review](https://www.capterra.com/p/180348/Viber/#Capterra___4811656) Ryan G. marketing > "Viber, unlike other messaging applications, cannot read your personal messages, including one-on-one, group, audio, or video calls." [See full review](https://www.capterra.com/p/180348/Viber/#Capterra___3548580) PS Pyae S. support Engineer > "Viber is a strongly communication tool with a variety of features that cater to different needs." [See full review](https://www.capterra.com/p/180348/Viber/#Capterra___6756701) Revan M. 3d designer > "It is impossible to prevent unknown callers with Viber. When your Internet connection drops, the quality of your Viber calls drops dramatically." [See full review](https://www.capterra.com/p/180348/Viber/#Capterra___3539317) TA Turan A. Information Technology Admin. > "Viber, which has many active users around the world, can be easily installed and used from all mobile devices based on both android and iOS." [See full review](https://www.capterra.com/p/180348/Viber/#Capterra___4946437) RK Rawail K. Mechanical Engineer > "Another disadvantage is that we can only call those who have Viber installed on their devices because it does not allow the user to connect to non-Viber users." [See full review](https://www.capterra.com/p/180348/Viber/#Capterra___3604740) KS Kenzi S. Manager > "Additionally, I like the variety of fun and interactive features such as stickers, GIFs, and games, which make conversations more enjoyable and engaging." [See full review](https://www.capterra.com/p/180348/Viber/#Capterra___6280408) Dr Khawaja A. Ceo > "Live location feature must be updated, some time messages stuck due to poor internet connection and even after connection gets better that message retrieve very..." [See full review](https://www.capterra.com/p/180348/Viber/#Capterra___3772159) YR Yanina R. Billing Specialist > "What I liked most about Viber is that it works everywhere and helps you save your contacts, even notifying your friends if you've switched your number." [See full review](https://www.capterra.com/p/180348/Viber/#Capterra___5006503) KP Khoi P. Analyst > "To me, the saving feature can get a bit tricky, especially on an android. Whenever someone sends a photo in which I would want to save, it is hard to find the..." [See full review](https://www.capterra.com/p/180348/Viber/#Capterra___3583286) Mahmudul islam S. Site engineer > "Besides we feel quality of communication during calls is loud and clear." [See full review](https://www.capterra.com/p/180348/Viber/#Capterra___6497692) CA Claudinei A. Segurança > "I see that there is a delay when delivering the message to other users" [See full review](https://www.capterra.com/p/180348/Viber/#Capterra___4813386) Mahmudul islam S. Site engineer > "We can make a group and follow up activities easily in Viber." [See full review](https://www.capterra.com/p/180348/Viber/#Capterra___6497692) VR Verified Reviewer CEO > "Moreover the interface could get a little crowded at times making it less user friendly." [See full review](https://www.capterra.com/p/180348/Viber/#Capterra___5063230) WWS Wah Wah S. Flutter Developer > "It is very good app, easy to use and pretty GUI, dark mode, My notes and video and audio call quality." [See full review](https://www.capterra.com/p/180348/Viber/#Capterra___6459049) AT Anish T. support > "Unessential promotions about emoticons at times disturb a tad." [See full review](https://www.capterra.com/p/180348/Viber/#Capterra___5066931) HHW Htet Htet W. QA Specialist > "The most I like is Viber caller ID feature." [See full review](https://www.capterra.com/p/180348/Viber/#Capterra___6469836) VR Verified Reviewer Student > "Not many people I know use it so it is not the best way to communicate with a lot of people." [See full review](https://www.capterra.com/p/180348/Viber/#Capterra___6248801) [View Reviews](https://www.capterra.com/p/180348/Viber/reviews/) ## User interface [WhatsApp](https://www.capterra.com/p/180345/WhatsApp/) 4.69 (16,355) [Viber](https://www.capterra.com/p/180348/Viber/) 4.40 (4,059) ## Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ### Features Do these products fit your needs? Prioritize real-user-identified key features according to your needs to find your best fit. \--% Fit vs \--% Fit Activity Dashboard 207 Important Activity Tracking 150 Important AI Copilot 120 Important WhatsApp Top features 16/36 - Activity Dashboard - Activity Tracking - AI Copilot - Alerts/Notifications - API - Autoresponders - Batch Communications - Call Recording - Chat/Messaging - Collaboration Tools - Compliance Management - Content Management - CRM - Customer Database - Customer History - Customizable Branding - Email Management - Feedback Management - Generative AI - Inbox Management - Interaction Tracking - Interactive Content - IVR - Knowledge Base Management - Multi-Channel Communication - Multi-Language - On-Demand Communications - Personalization - Reporting & Statistics - SMS Messaging - Social Media Integration - Surveys & Feedback - Template Management - Third-Party Integrations - Video Support - Workflow Management [See all features](https://www.capterra.com/p/180345/WhatsApp/#features) Viber 11/36 - Activity Dashboard - Activity Tracking - AI Copilot - Alerts/Notifications - API - Autoresponders - Batch Communications - Call Recording - Chat/Messaging - Collaboration Tools - Compliance Management - Content Management - CRM - Customer Database - Customer History - Customizable Branding - Email Management - Feedback Management - Generative AI - Inbox Management - Interaction Tracking - Interactive Content - IVR - Knowledge Base Management - Multi-Channel Communication - Multi-Language - On-Demand Communications - Personalization - Reporting & Statistics - SMS Messaging - Social Media Integration - Surveys & Feedback - Template Management - Third-Party Integrations - Video Support - Workflow Management [See all features](https://www.capterra.com/p/180348/Viber/#features) ### Recognition WhatsApp is recognized as a top-rated tool in 2 Capterra Shortlist reports Best Value Live ChatSoftware (2026)  Viber is recognized as a top-rated tool in 3 Capterra Shortlist reports ### Deployment & support WhatsApp Deployment - Cloud, SaaS, Web-Based - Desktop Mac - Desktop Windows - Desktop Linux - On-Premise Windows - On-Premise Linux - Desktop Chromebook - Mobile Android - Mobile iPhone - Mobile iPad Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Viber Deployment - Cloud, SaaS, Web-Based - Desktop Mac - Desktop Windows - Desktop Linux - On-Premise Windows - On-Premise Linux - Desktop Chromebook - Mobile Android - Mobile iPhone - Mobile iPad Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos ### Company Details WhatsApp - By WhatsApp - Located in United States - Founded in Viber - By Viber Media - Located in Luxembourg - Founded in ## Popular Comparisons [WhatsApp](https://www.capterra.com/p/180345/WhatsApp/)[4.69 (16,355)](https://www.capterra.com/p/180345/WhatsApp/reviews/) vs [Slack](https://www.capterra.com/p/135003/Slack/)[4.66 (24,100)](https://www.capterra.com/p/135003/Slack/reviews/) Contact vendor for pricing Price $8.75/month 4.6 Features 4.6 4.8 Ease of Use 4.6 [View full comparison](https://www.capterra.com/compare/135003-180345/Slack-vs-WhatsApp) [Viber](https://www.capterra.com/p/180348/Viber/)[4.40 (4,059)](https://www.capterra.com/p/180348/Viber/reviews/) vs [Text Request](https://www.capterra.com/p/167015/Text-Request/)[4.63 (1,193)](https://www.capterra.com/p/167015/Text-Request/reviews/) Contact vendor for pricing Price $59/month 4.3 Features 4.5 4.6 Ease of Use 4.6 [View full comparison](https://www.capterra.com/compare/167015-180348/Text-Request-vs-Viber) [WhatsApp](https://www.capterra.com/p/180345/WhatsApp/)[4.69 (16,355)](https://www.capterra.com/p/180345/WhatsApp/reviews/) vs [LiveChat](https://www.capterra.com/p/62194/LiveChat/)[4.64 (1,721)](https://www.capterra.com/p/62194/LiveChat/reviews/) Contact vendor for pricing Price $25/month 4.6 Features 4.5 4.8 Ease of Use 4.6 [View full comparison](https://www.capterra.com/compare/62194-180345/LiveChat-vs-WhatsApp) [Viber](https://www.capterra.com/p/180348/Viber/)[4.40 (4,059)](https://www.capterra.com/p/180348/Viber/reviews/) vs [Telegram](https://www.capterra.com/p/180347/Telegram/)[4.66 (6,416)](https://www.capterra.com/p/180347/Telegram/reviews/) Contact vendor for pricing Price Contact vendor for pricing 4.3 Features 4.6 4.6 Ease of Use 4.7 [View full comparison](https://www.capterra.com/compare/180347-180348/Telegram-vs-Viber) [WhatsApp](https://www.capterra.com/p/180345/WhatsApp/)[4.69 (16,355)](https://www.capterra.com/p/180345/WhatsApp/reviews/) vs [LiveAgent](https://www.capterra.com/p/102188/LiveAgent/)[4.67 (1,780)](https://www.capterra.com/p/102188/LiveAgent/reviews/) Contact vendor for pricing Price $15/month 4.6 Features 4.6 4.8 Ease of Use 4.6 [View full comparison](https://www.capterra.com/compare/102188-180345/LiveAgent-vs-WhatsApp) [Viber](https://www.capterra.com/p/180348/Viber/)[4.40 (4,059)](https://www.capterra.com/p/180348/Viber/reviews/) vs [LiveAgent](https://www.capterra.com/p/102188/LiveAgent/)[4.67 (1,780)](https://www.capterra.com/p/102188/LiveAgent/reviews/) Contact vendor for pricing Price $15/month 4.3 Features 4.6 4.6 Ease of Use 4.6 [View full comparison](https://www.capterra.com/compare/102188-180348/LiveAgent-vs-Viber) [WhatsApp](https://www.capterra.com/p/180345/WhatsApp/)[4.69 (16,355)](https://www.capterra.com/p/180345/WhatsApp/reviews/) vs [Text Request](https://www.capterra.com/p/167015/Text-Request/)[4.63 (1,193)](https://www.capterra.com/p/167015/Text-Request/reviews/) Contact vendor for pricing Price $59/month 4.6 Features 4.5 4.8 Ease of Use 4.6 [View full comparison](https://www.capterra.com/compare/167015-180345/Text-Request-vs-WhatsApp) [Viber](https://www.capterra.com/p/180348/Viber/)[4.40 (4,059)](https://www.capterra.com/p/180348/Viber/reviews/) vs [Zendesk Suite](https://www.capterra.com/p/164283/Zendesk/)[4.41 (4,079)](https://www.capterra.com/p/164283/Zendesk/reviews/) Contact vendor for pricing Price $39/month 4.3 Features 4.4 4.6 Ease of Use 4.3 [View full comparison](https://www.capterra.com/compare/164283-180348/Zendesk-vs-Viber) [WhatsApp](https://www.capterra.com/p/180345/WhatsApp/)[4.69 (16,355)](https://www.capterra.com/p/180345/WhatsApp/reviews/) vs [Tidio](https://www.capterra.com/p/144040/Tidio-Chat/)[4.73 (590)](https://www.capterra.com/p/144040/Tidio-Chat/reviews/) Contact vendor for pricing Price $0/month 4.6 Features 4.6 4.8 Ease of Use 4.7 [View full comparison](https://www.capterra.com/compare/144040-180345/Tidio-Chat-vs-WhatsApp) [Viber](https://www.capterra.com/p/180348/Viber/)[4.40 (4,059)](https://www.capterra.com/p/180348/Viber/reviews/) vs [Weave](https://www.capterra.com/p/141842/Weave/)[4.34 (669)](https://www.capterra.com/p/141842/Weave/reviews/) Contact vendor for pricing Price Contact vendor for pricing 4.3 Features 4.3 4.6 Ease of Use 4.5 [View full comparison](https://www.capterra.com/compare/141842-180348/Weave-vs-Viber) [WhatsApp](https://www.capterra.com/p/180345/WhatsApp/)[4.69 (16,355)](https://www.capterra.com/p/180345/WhatsApp/reviews/) vs [Zoho Desk](https://www.capterra.com/p/169505/Zoho-Desk/)[4.51 (2,212)](https://www.capterra.com/p/169505/Zoho-Desk/reviews/) Contact vendor for pricing Price $20/month 4.6 Features 4.5 4.8 Ease of Use 4.4 [View full comparison](https://www.capterra.com/compare/169505-180345/Zoho-Desk-vs-WhatsApp) [Viber](https://www.capterra.com/p/180348/Viber/)[4.40 (4,059)](https://www.capterra.com/p/180348/Viber/reviews/) vs [Preferred Patron Loyalty](https://www.capterra.com/p/78966/Preferred-Patron-Loyalty/)[4.92 (109)](https://www.capterra.com/p/78966/Preferred-Patron-Loyalty/reviews/) Contact vendor for pricing Price $29/month 4.3 Features 4.8 4.6 Ease of Use 4.8 [View full comparison](https://www.capterra.com/compare/78966-180348/Preferred-Patron-Loyalty-vs-Viber)