--- title: "Compare WhatsApp vs Viber 2026 | Capterra" description: "Unsure of what to choose? Check Capterra to compare WhatsApp and Viber based on pricing, features, product details, and verified reviews." source_url: "https://www.capterra.com/compare/180345-180348/WhatsApp-vs-Viber" page_type: "comparison" language: "en" --- # WhatsApp vs Viber Features and Cost Comparison Last updated September 17th, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team.[Learn more](https://www.capterra.com/our-story/) Your comparison: WhatsAppViber2/4 selected [WhatsApp](https://www.capterra.com/p/180345/WhatsApp/)[4.7 (16,466)](https://www.capterra.com/p/180345/WhatsApp/reviews/) [Viber](https://www.capterra.com/p/180348/Viber/)[4.4 (4,063)](https://www.capterra.com/p/180348/Viber/reviews/) [## WhatsApp](https://www.capterra.com/p/180345/WhatsApp/)[4.7 (16,466)](https://www.capterra.com/p/180345/WhatsApp/reviews/) Starting Price Contact vendor Value-for-Money 4.7 Functionality 4.6 Ease of Use 4.8 Customer Service 4.3 Reviews Sentiment Based on [16,466 reviews](#user-reviews) Positive 15,777 Neutral 574 Negative 115 [## Viber](https://www.capterra.com/p/180348/Viber/)[4.4 (4,063)](https://www.capterra.com/p/180348/Viber/reviews/) Starting Price Contact vendor Value-for-Money 4.5 Functionality 4.3 Ease of Use 4.6 Customer Service 4.3 Reviews Sentiment Based on [4,063 reviews](#user-reviews) Positive 3,540 Neutral 439 Negative 84 ## Not a match? Find software alternatives tailored to your priorities. These software suggestions are similar to those you’re currently comparing. ### Freshdesk 4.5 (3,481) * * * Starting Price $19.00 Per User,Per Month Free Trial Free Version * * * User rating 94% of reviewers rated it above 4 stars * * * Highest Rated ### Preferred Patron Loyalty 4.9 (109) * * * Starting Price $29.00 Flat Rate,Per Month Free Trial Free Version * * * User rating 99% of reviewers rated it above 4 stars * * * ### Zendesk Suite 4.4 (4,092) * * * Starting Price $115.00 Per User,Per Month Free Trial Free Version * * * User rating 89% of reviewers rated it above 4 stars * * * ### LiveAgent 4.7 (1,789) * * * Starting Price $15.00 Per User,Per Month Free Trial Free Version * * * User rating 97% of reviewers rated it above 4 stars * * * ## Summary * * * Key features rated by users Features selected based on 2,961 reviews from customer communications management software users. about the Fit Score methodology. Fit Score methodology Our Fit Score reflects how reviewers rate a product’s performance against a set of features reviewers rate as most important. A higher score indicates the product is rated better in delivering what reviewers most care about. If the Fit Score is not shown for a specific product, that only means there are currently not enough relevant data points to develop a meaningful score. It does not indicate that the product should be excluded from further evaluation. Best for Methodology \--%Fit Missing features Feature ratings SMS Messaging 5.0 Email Management NA Social Media Integration NA Chat/Messaging 4.8 Customer Database NA \--%Fit Missing features Feature ratings SMS Messaging NA Email Management NA Social Media Integration NA Chat/Messaging 4.7 Customer Database NA User satisfaction User satisfaction 4.7 User reviews[16,466](https://www.capterra.com/p/180345/WhatsApp/reviews/) Ease of use 4.8 Functionality 4.6 Value for money 4.7 Customer support 4.3 User satisfaction 4.4 User reviews[4,063](https://www.capterra.com/p/180348/Viber/reviews/) Ease of use 4.6 Functionality 4.3 Value for money 4.5 Customer support 4.3 Price starts from Price starts from \-- - Free version - Free trial Price starts from \-- - Free version - Free trial Best for Best for WhatsApp is used by customer service departments, marketing teams, sales organizations, e-commerce companies, banks, retailers, and businesses seeking to engage customers at scale. Best for On-premise customer engagement & communication tool that lets small to large businesses perform international calls, promoting brand visibility using group chats, video calls, sticker content & more. ## User reviews Pros & cons Michael Z. Owner > "The call quality is solid, messages are delivered quickly, and features like voice notes, group chats, and media sharing make everyday communication convenient. While it’s not..." [See full review](https://www.capterra.com/p/180345/WhatsApp/#Capterra___7137312) SR Shawn R. Graphic Design - Art and Creative Direction > "The app's automatic compression of images and videos compromises visual quality, forcing me to use other transfer platforms whenever I need to approve HD files." [See full review](https://www.capterra.com/p/180345/WhatsApp/#Capterra___7197529) Steven D. Sales Manager > "An efficient instant messaging tool that allows you to communicate with family, friends, and business partners, enabling the rapid transmission of text, voice messages, and..." [See full review](https://www.capterra.com/p/180345/WhatsApp/#Capterra___7188442) VR Verified Reviewer Team Lead > "Being a simple chat app means there's no plugin ecosystem, no third party modules and no way to meaningfully extend the core interface (Unless reviewing business API's, which..." [See full review](https://www.capterra.com/p/180345/WhatsApp/#Capterra___7131246) SH Sophia H. Patient Care Coordinator > "The platform offers fast communication, end-to-end encryption for privacy, and the ability to share photos, videos, documents, and locations easily." [See full review](https://www.capterra.com/p/180345/WhatsApp/#Capterra___7162246) Jessica B. Owner > "I truly believe this is a platform to allow scammers and hackers and typical criminals to contact anyone even if they're blocked on regular calls as spam and it's a unsafe..." [See full review](https://www.capterra.com/p/180345/WhatsApp/#Capterra___7183241) Sachin T. Infra Engineer > "The interface is intuitive, making it easy to share files, photos, and documents while staying connected with individuals and groups. Although there are a few areas that could..." [See full review](https://www.capterra.com/p/180345/WhatsApp/#Capterra___7183142) RG Romain G. Freelance Photographer > "the lack of message threading or task management features can quickly make chats confusing and lead to losing crucial information within a continuous stream of messages." [See full review](https://www.capterra.com/p/180345/WhatsApp/#Capterra___7184029) Cristin H. Office manager > "Being able to instantly drop pds, voice notes, and location tags makes it much faster and more agile than traditional email threads for daily operations" [See full review](https://www.capterra.com/p/180345/WhatsApp/#Capterra___7177164) VR Verified Reviewer IT Service Desk Analyst > "It also relies heavily on a stable internet connection, so calls and messages can be unreliable in low‑signal areas, and the app can take up a lot of storage over time as..." [See full review](https://www.capterra.com/p/180345/WhatsApp/#Capterra___7101164) VR Verified Reviewer Team Lead > "It hosts a standardised library of media (Gifs, emojis, etc) that maps across to most platforms (apple, android, microsoft) universally." [See full review](https://www.capterra.com/p/180345/WhatsApp/#Capterra___7131246) VR Verified Reviewer Software Engineer > "Another downside is that it can take up a lot of storage over time, especially with frequent media sharing in chats and groups." [See full review](https://www.capterra.com/p/180345/WhatsApp/#Capterra___7143429) DR Dave R. Manager > "From a business perspective, WhatsApp has improved responsiveness and strengthened customer communication by offering a simple, dependable, and widely adopted messaging..." [See full review](https://www.capterra.com/p/180345/WhatsApp/#Capterra___7185548) SB Scott B. Electrician > "I’m frustrated that statuses can’t exceed 30 seconds, this is forcing me to cut long videos and post multiples clips which is unnecessary more step." [See full review](https://www.capterra.com/p/180345/WhatsApp/#Capterra___7147576) SH Sophia H. Patient Care Coordinator > "Its strong security features, cross-platform accessibility, and consistent performance make it an effective communication tool for both personal and professional use." [See full review](https://www.capterra.com/p/180345/WhatsApp/#Capterra___7162246) Seppe H. Head of IT > "Additionally, the limit on file sizes for high-quality video sharing can be frustrating when I need to send large documents or clips." [See full review](https://www.capterra.com/p/180345/WhatsApp/#Capterra___7148133) VR Verified Reviewer Software Engineer > "It is especially useful for quick conversations and group chats, and it rarely requires any effort to figure out how things work. Despite a few small issues like storage usage..." [See full review](https://www.capterra.com/p/180345/WhatsApp/#Capterra___7143429) SM Shriya M. Assistant Trainee > "Also, media like photos and videos can quickly take up a lot of storage, and the backup/restore process isn’t always smooth." [See full review](https://www.capterra.com/p/180345/WhatsApp/#Capterra___7119822) JEP Jennifer Elizabeth P. Backend Developer > "The new screen sharing during a video call has been one of the greatest features ever, it reduce a lot of stress during call for me." [See full review](https://www.capterra.com/p/180345/WhatsApp/#Capterra___7120321) RS Ravindra S. Owner > "Additionally, the desktop application sometimes takes a long time to sync messages with the mobile device, especially after being offline for a while." [See full review](https://www.capterra.com/p/180345/WhatsApp/#Capterra___7159972) GA Gauri A. Senior HR Manager > "It is like I am giving them a demo of feature related to group calling or making them understand how filters work, which makes it easy for them to understand the features of..." [See full review](https://www.capterra.com/p/180345/WhatsApp/#Capterra___7166920) Maisie C. owner > "What I do not like is the uncertainty of if the other party received their message, and the poor notifications on my phone whenever their response was received" [See full review](https://www.capterra.com/p/180345/WhatsApp/#Capterra___7132363) Seppe H. Head of IT > "I also love the versatility of the desktop app, which allows me to stay connected and type much faster while I am working without needing to check my phone constantly." [See full review](https://www.capterra.com/p/180345/WhatsApp/#Capterra___7148133) Sachin T. Infra Engineer > "One aspect I like least about WhatsApp is that managing large groups can become difficult, as conversations can quickly become cluttered and important messages are easy to..." [See full review](https://www.capterra.com/p/180345/WhatsApp/#Capterra___7183142) Eromal R. Network Senior Operations Specialist Americas > "I appreciate that it functions as a comprehensive, centralized communications hub—it simplifies my daily life to have reliable international messaging, high-quality voice..." [See full review](https://www.capterra.com/p/180345/WhatsApp/#Capterra___7109162) CR Cort R. Data Analyst > "Some limited functionality with group messaging and integration with data products limits it at times." [See full review](https://www.capterra.com/p/180345/WhatsApp/#Capterra___7132978) CT Cameron T. IT Service Desk Analyst > "Whats App is a great messaging tool for use within the workplace for collaborative efforts or for personal use, providing lots of great services like texts, video calls and..." [See full review](https://www.capterra.com/p/180345/WhatsApp/#Capterra___7105479) CK Christina K. Manager > "If there is an invalid phone number that we are trying to reach out to, WhatsApp does not always let us know that it doesn't go through unless we go back and check it..." [See full review](https://www.capterra.com/p/180345/WhatsApp/#Capterra___7157080) Maragaret L. Owner > "I enjoy using it for personal, but I also receive business notifications for my software updates, for new art masterclasses available and for keeping in touch with people..." [See full review](https://www.capterra.com/p/180345/WhatsApp/#Capterra___7077974) VR Verified Reviewer Software Engineer > "What I like least about WhatsApp is the lack of strong customer support since there is no direct way to quickly resolve issues when something goes wrong." [See full review](https://www.capterra.com/p/180345/WhatsApp/#Capterra___7143429) KL Kat L. Undisclosed > "The app runs smoothly with very few bugs, makes communication fast and convenient, and is helpful for coordinating projects, sharing files, and staying connected." [See full review](https://www.capterra.com/p/180345/WhatsApp/#Capterra___7157291) DC Daniel C. Benefits and Compliance Manager > "I can't think of too many cons. If i had to give 1 I would say that I am unsure if you can turn off the Meta AI aspect/chat button which can be a bit annoying if you are..." [See full review](https://www.capterra.com/p/180345/WhatsApp/#Capterra___7159045) MW Marita W. Realtor > "It syncs very well with my cellphone allowing me to make calls and send texts simply by downloading the app." [See full review](https://www.capterra.com/p/180345/WhatsApp/#Capterra___7167343) Zeeshan N. Site Executive Officer > "Its lack of ability to control , scams, phishing attempts and the spread of misinformation , especially in large Group Chats." [See full review](https://www.capterra.com/p/180345/WhatsApp/#Capterra___7061925) TP Tomica P. Supervisor > "It allows me to create as many group chats as possible and keep all the information within them." [See full review](https://www.capterra.com/p/180345/WhatsApp/#Capterra___7127782) Portia A. Nurse > "Sometimes notifications can be delayed and group chats can get a bit overwhelming and also the downloads." [See full review](https://www.capterra.com/p/180345/WhatsApp/#Capterra___7131665) AM Andy M. NA > "It keeps me in touch within the UK with my family who live 300 miles away be it video, text or phone calls that cost nothing to make." [See full review](https://www.capterra.com/p/180345/WhatsApp/#Capterra___7148110) Alessandro N. admin > "privacy is not guaranteed, connection with meta apps has worsened it and make us consider to change to another app texting" [See full review](https://www.capterra.com/p/180345/WhatsApp/#Capterra___7183968) HK Huda K. Rebel and Founder Co-CEO Huda Beauty > "Using the application allows achieving open rates close to 90% for exclusive announcements or product drops." [See full review](https://www.capterra.com/p/180345/WhatsApp/#Capterra___7180364) KW Kayla W. hr > "sometimes there are connection issues when audio and video calling people the signal is not as strong" [See full review](https://www.capterra.com/p/180345/WhatsApp/#Capterra___7127825) SM Shriya M. Assistant Trainee > "It makes communication easy with features like group chats, file sharing, and end-to-end encryption for privacy" [See full review](https://www.capterra.com/p/180345/WhatsApp/#Capterra___7119822) Michael Z. Owner > "Group chats can get messy quickly, and there aren’t many tools to properly manage or filter conversations." [See full review](https://www.capterra.com/p/180345/WhatsApp/#Capterra___7137312) VR Verified Reviewer Digital coordinator > "I loved that I now can contact friends and family internationally, that it is easy to use, and the ability to share videos and photos fairly well in addition to customizable..." [See full review](https://www.capterra.com/p/180345/WhatsApp/#Capterra___7114964) MN Melissa N. Owner > "Sometimes since it is not my main messaging and calling app I can miss or forget to look at notifications" [See full review](https://www.capterra.com/p/180345/WhatsApp/#Capterra___7174782) ANJ Aja Nurse J. Student Leader > "Sharing environmental activities, updates, and links across platforms was simple, and students could join with one click." [See full review](https://www.capterra.com/p/180345/WhatsApp/#Capterra___7150822) AM Ahmed M. Freelancer > "Lack of content control: WhatsApp does not provide any control over the content of messages sent through it, which sometimes causes unwanted content to reach the user, as well..." [See full review](https://www.capterra.com/p/180345/WhatsApp/#Capterra___6781365) RS Ravindra S. Owner > "WhatsApp is incredibly user-friendly and offers seamless instant messaging, voice calls, and video calls for free." [See full review](https://www.capterra.com/p/180345/WhatsApp/#Capterra___7159972) WR Will R. SR. HR Operations Specialist > "The group chats can sometimes become overwhelming with too many messages, and it can be difficult to keep up with conversations." [See full review](https://www.capterra.com/p/180345/WhatsApp/#Capterra___7131420) DR Dave R. Manager > "File sharing, voice calls, and instant messaging make it an effective business communication tool." [See full review](https://www.capterra.com/p/180345/WhatsApp/#Capterra___7185548) Cynthia R. Therapist > "Often times I get group invitations from folks I don't know and that sometimes can frustrate me but I'm able to decline requests." [See full review](https://www.capterra.com/p/180345/WhatsApp/#Capterra___7135950) Cristin H. Office manager > "WhatsApp serves a highly efficient real-time communication platform for small teams and client management." [See full review](https://www.capterra.com/p/180345/WhatsApp/#Capterra___7177164) AG Amita G. Learning and Development Coordinator > "That you cannot send messages or receive them if you don't have internet connection. When photos are send, I dislike the fact that the picture quality is reduced." [See full review](https://www.capterra.com/p/180345/WhatsApp/#Capterra___7097026) Eromal R. Network Senior Operations Specialist Americas > "Finally, the ability to quickly share different media types (photos, documents, contacts, locations) is very well integrated and dependable." [See full review](https://www.capterra.com/p/180345/WhatsApp/#Capterra___7109162) BT Brianna T. Lead Editor > "Unfortunately you have to go into the settings and individually mute large group chats." [See full review](https://www.capterra.com/p/180345/WhatsApp/#Capterra___7125241) BK Brad K. Gigawatt AI - Founder and Executive Chairman > "Clients deeply appreciate the ability to ask a quick question and get an immediate response without going through the formatting of an email" [See full review](https://www.capterra.com/p/180345/WhatsApp/#Capterra___7179999) PP Pronay P. Consultant > "There is a issue, I'm facing an issue where WhatsApp audio messages automatically switch from the external speaker to the call speaker, and the proximity sensor turns off the..." [See full review](https://www.capterra.com/p/180345/WhatsApp/#Capterra___6529389) EJ Ethan J. Auditor > "The app allows for video calls and mobile calls using internet instead of data." [See full review](https://www.capterra.com/p/180345/WhatsApp/#Capterra___7129105) VR Verified Reviewer Computer Engineer > "Also, backups are not always fully encrypted, and some updates introduce changes that may affect performance or privacy concerns due to its connection with Meta." [See full review](https://www.capterra.com/p/180345/WhatsApp/#Capterra___7088622) MK Maik K. Content Creator > "Sending direct messages, voice notes and high quality photos is fast and simple with WhatsApp." [See full review](https://www.capterra.com/p/180345/WhatsApp/#Capterra___7138260) CSL Charles-Stephen L. CYM Media Generalist > "You can lose data without realizing it thanks to the disappearing messages option." [See full review](https://www.capterra.com/p/180345/WhatsApp/#Capterra___7169889) IA Islam A. free lancer > "it is amazing application help me to being in touch with all people and i can send a voice notes and typing to my friends and i can know my friends news and i wanted to hear..." [See full review](https://www.capterra.com/p/180345/WhatsApp/#Capterra___6829307) MGB Mary Grace B. Dance Instructor > "Sometimes I find it hard to make a group chat with people who are not in my contacts, if there was a way to search someone's name without having them saved that might help?" [See full review](https://www.capterra.com/p/180345/WhatsApp/#Capterra___7088747) SRF Sara Ruth F. Manager > "I like that I can easily communicate with my contacts and I can share all kinds of information, such as videos, images, and even my location which is very useful for..." [See full review](https://www.capterra.com/p/180345/WhatsApp/#Capterra___6761457) RJ Rashaad J. Junior A and R Associate > "Information can quickly be lost in conversations if ephemeral messages are enabled." [See full review](https://www.capterra.com/p/180345/WhatsApp/#Capterra___7135261) Bishal S. relationship manager > "rich media sharing, dependable group chats,robust end to end encryption for privacy, free, world wide communication." [See full review](https://www.capterra.com/p/180345/WhatsApp/#Capterra___7076862) SRF Sara Ruth F. Manager > "I don't like that you need a cell phone to be able to use it because when my mobile device breaks down I can no longer use the application, and while I am repairing or..." [See full review](https://www.capterra.com/p/180345/WhatsApp/#Capterra___6761457) KKF Keise Kethlen F. Home office > "I really like it because of its many features, such as: switching between conversations, organizing conversations in folders, keeping frequent conversations, creating groups..." [See full review](https://www.capterra.com/p/180345/WhatsApp/#Capterra___6564370) Kian K. Sales Manager > "Sometimes we get logged out from the sales teams side, and it's a hassle to have to scan the login from the main user everytime, however CRM stays connected." [See full review](https://www.capterra.com/p/180345/WhatsApp/#Capterra___7054041) Stephanie W. Owner > "I like how customizeable the notifications are and that you can decide whether your messages show "read" or not." [See full review](https://www.capterra.com/p/180345/WhatsApp/#Capterra___7117513) Parker W. Teacher > "The biggest downside for me is that it relies heavily on your phone number, which isn’t always ideal." [See full review](https://www.capterra.com/p/180345/WhatsApp/#Capterra___7137909) SR Sam R. Residency Program Administrator > "I especially love the voice message feature, where you can convey a good amount of information without typing a novel." [See full review](https://www.capterra.com/p/180345/WhatsApp/#Capterra___7118366) Ragupathy S. Freelancer > "The biggest issue is image compression. When I send a photo, the quality gets reduced significantly." [See full review](https://www.capterra.com/p/180345/WhatsApp/#Capterra___7060077) CK Corey K. Director of Sales > "It is dependable to send large files and free international voice/video calls is a plus!" [See full review](https://www.capterra.com/p/180345/WhatsApp/#Capterra___7115677) MK Maik K. Content Creator > "There is no way to post status videos longer than30 seconds." [See full review](https://www.capterra.com/p/180345/WhatsApp/#Capterra___7138260) TP Tomica P. Supervisor > "The thing that I like the most about WhatsApp is that it stores all your data and media in the chats." [See full review](https://www.capterra.com/p/180345/WhatsApp/#Capterra___7127782) KL Kat L. Undisclosed > "One downside of WhatsApp is that customer support can be slow or limited when problems occur." [See full review](https://www.capterra.com/p/180345/WhatsApp/#Capterra___7157291) HL Hagit L. פקידה > "I especially like the ability to make high‑quality voice and video calls." [See full review](https://www.capterra.com/p/180345/WhatsApp/#Capterra___7159579) BB Blake B. Inspector > "Sometime the connection isn’t the best, choppy phone calls, lag in response." [See full review](https://www.capterra.com/p/180345/WhatsApp/#Capterra___7181247) LS Lauren S. President > "The app is great for sharing media files, documents and links as well as having group chats with the ability to tag others for direct replies." [See full review](https://www.capterra.com/p/180345/WhatsApp/#Capterra___6664520) CU Chidubem U. PSW > "I experienced a few bugs and issues like text not loading, WhatsApp status or story not being arranged as it was uploaded." [See full review](https://www.capterra.com/p/180345/WhatsApp/#Capterra___7041971) Michael Z. Owner > "The call quality is solid, messages are delivered quickly, and features like voice notes, group chats, and media sharing make everyday communication convenient. While it’s not..." [See full review](https://www.capterra.com/p/180345/WhatsApp/#Capterra___7137312) SR Shawn R. Graphic Design - Art and Creative Direction > "The app's automatic compression of images and videos compromises visual quality, forcing me to use other transfer platforms whenever I need to approve HD files." [See full review](https://www.capterra.com/p/180345/WhatsApp/#Capterra___7197529) Sachin T. Infra Engineer > "The interface is intuitive, making it easy to share files, photos, and documents while staying connected with individuals and groups. Although there are a few areas that could..." [See full review](https://www.capterra.com/p/180345/WhatsApp/#Capterra___7183142) VR Verified Reviewer Team Lead > "Being a simple chat app means there's no plugin ecosystem, no third party modules and no way to meaningfully extend the core interface (Unless reviewing business API's, which..." [See full review](https://www.capterra.com/p/180345/WhatsApp/#Capterra___7131246) Eromal R. Network Senior Operations Specialist Americas > "The chat interface is clean and allows for easy organization with pinned chats and group management." [See full review](https://www.capterra.com/p/180345/WhatsApp/#Capterra___7109162) Sachin T. Infra Engineer > "One aspect I like least about WhatsApp is that managing large groups can become difficult, as conversations can quickly become cluttered and important messages are easy to..." [See full review](https://www.capterra.com/p/180345/WhatsApp/#Capterra___7183142) Eromal R. Network Senior Operations Specialist Americas > "The chat interface is clean and allows for easy organization with pinned chats and group management." [See full review](https://www.capterra.com/p/180345/WhatsApp/#Capterra___7109162) AG Ashkenaz G. Graphics designer > "Whatsapp haven't allowed much the user to customize the look and feel, its limited, it should've been more editable, the color, themes,looks and fonts" [See full review](https://www.capterra.com/p/180345/WhatsApp/#Capterra___6493959) Steven D. Sales Manager > "An efficient instant messaging tool that allows you to communicate with family, friends, and business partners, enabling the rapid transmission of text, voice messages, and..." [See full review](https://www.capterra.com/p/180345/WhatsApp/#Capterra___7188442) VR Verified Reviewer Team Lead > "Being a simple chat app means there's no plugin ecosystem, no third party modules and no way to meaningfully extend the core interface (Unless reviewing business API's, which..." [See full review](https://www.capterra.com/p/180345/WhatsApp/#Capterra___7131246) Eromal R. Network Senior Operations Specialist Americas > "Finally, the ability to quickly share different media types (photos, documents, contacts, locations) is very well integrated and dependable." [See full review](https://www.capterra.com/p/180345/WhatsApp/#Capterra___7109162) CR Cort R. Data Analyst > "Some limited functionality with group messaging and integration with data products limits it at times." [See full review](https://www.capterra.com/p/180345/WhatsApp/#Capterra___7132978) Kian K. Sales Manager > "We have also been able to use the Whatsapp Business API to have the whatsapp available for each relevant person in the company via our CRM aswell." [See full review](https://www.capterra.com/p/180345/WhatsApp/#Capterra___7054041) VR Verified Reviewer Global Marketing Manager > "Marketing also costs money via their API so costs can rack up if you're not careful." [See full review](https://www.capterra.com/p/180345/WhatsApp/#Capterra___7201571) TD Tenzin D. Instructor > "It seamlessly integrates to your PC/laptop using the web app." [See full review](https://www.capterra.com/p/180345/WhatsApp/#Capterra___7138501) Cristin H. Office manager > "It also lacks deeper task management integrations" [See full review](https://www.capterra.com/p/180345/WhatsApp/#Capterra___7177164) JEP Jennifer Elizabeth P. Backend Developer > "I really enjoyed using this app for my day to day activities, it makes things easier for me and I really like it" [See full review](https://www.capterra.com/p/180345/WhatsApp/#Capterra___7120321) MM Mohammed M. Project manager > "It’s very difficult for the people who are not much tech savvy." [See full review](https://www.capterra.com/p/180345/WhatsApp/#Capterra___7128858) ANJ Aja Nurse J. Student Leader > "What I liked most was how easy it was to reach over 1,000 students instantly through the ENACT channel. " [See full review](https://www.capterra.com/p/180345/WhatsApp/#Capterra___7150822) MS Mohamed S. android developer > "It is confusing and not easy." [See full review](https://www.capterra.com/p/180345/WhatsApp/#Capterra___6019417) AR Amy R. Account Manager > "I found it useful, but the functionalities seemed fairly basic and only built for personal." [See full review](https://www.capterra.com/p/180345/WhatsApp/#Capterra___7129392) EDD Elena Daniela D. Business demand manager > "It is hard to say what I don’t likeThe app was designed with everything that is needed" [See full review](https://www.capterra.com/p/180345/WhatsApp/#Capterra___4046520) AS Abhi S. Dispatcher > "Its basic interface and comfort for use is great." [See full review](https://www.capterra.com/p/180345/WhatsApp/#Capterra___7133524) LS Louis S. Reviewer > "I do not like too much about WhatsApp because it is not user friendly" [See full review](https://www.capterra.com/p/180345/WhatsApp/#Capterra___3993896) MM Mathew M. Summer Talent Intern > "Files can also be shared via group and community to larger number of people than individual sharing." [See full review](https://www.capterra.com/p/180345/WhatsApp/#Capterra___7052730) Jessica B. Owner > "I truly believe this is a platform to allow scammers and hackers and typical criminals to contact anyone even if they're blocked on regular calls as spam and it's a unsafe..." [See full review](https://www.capterra.com/p/180345/WhatsApp/#Capterra___7183241) OG Olivia G. Teacher > "I love that it’s free for me to use and I’ve never had any bugs, issues, or needed to reach out to customer support." [See full review](https://www.capterra.com/p/180345/WhatsApp/#Capterra___7138811) VR Verified Reviewer Software Engineer > "What I like least about WhatsApp is the lack of strong customer support since there is no direct way to quickly resolve issues when something goes wrong." [See full review](https://www.capterra.com/p/180345/WhatsApp/#Capterra___7143429) Muiz A. Manager > "Chatting and messaging is really fast and good customer support when needed setting up WhatsApp is very easy and fast" [See full review](https://www.capterra.com/p/180345/WhatsApp/#Capterra___7195195) KL Kat L. Undisclosed > "One downside of WhatsApp is that customer support can be slow or limited when problems occur." [See full review](https://www.capterra.com/p/180345/WhatsApp/#Capterra___7157291) LA Lidiane A. CEO > "I like the on-demand communication feature and the possibility of video conferencing with one or more people, opening up many possibilities in the area of communication for my..." [See full review](https://www.capterra.com/p/180345/WhatsApp/#Capterra___6166616) JR Jasmine R. Designer > "The terms and conditions was a hassle to read and there's no customer service number" [See full review](https://www.capterra.com/p/180345/WhatsApp/#Capterra___6850340) [View Reviews](https://www.capterra.com/p/180345/WhatsApp/reviews/) Elisabetta M. Marketing JR > "You can set up group chats, send disappearing photos, and use fun stickers and gifs to express yourself. Plus, all your private chats stay safe and..." [See full review](https://www.capterra.com/p/180348/Viber/#Capterra___7194728) SM Shriya M. Assistant Trainee > "Sometimes Viber can feel a bit cluttered with too many notifications, and the call quality isn’t always consistent." [See full review](https://www.capterra.com/p/180348/Viber/#Capterra___7119850) MCD MA. CELINE D. Office Engineer > "I like most about viber is its end-to-end encryption feature, very user-friendly and most of all its feature of knowing who called in my mobile..." [See full review](https://www.capterra.com/p/180348/Viber/#Capterra___6505238) JG Jessee G. Director of Media > "The user interface feels cluttered with ads and promotional content that can distract from professional work." [See full review](https://www.capterra.com/p/180348/Viber/#Capterra___7188949) RI Ricardo I. Self Employed > "What I like most about Viber is the flexibility in terms of platform availability, and familiarity in terms of user interface." [See full review](https://www.capterra.com/p/180348/Viber/#Capterra___7159376) AV Art V. Consultant > "Even worse is that the ringtone when somebody calls on Viber is very obnoxious and they didn't think to make this as a setting that you could turn..." [See full review](https://www.capterra.com/p/180348/Viber/#Capterra___7108963) Elisabetta M. Marketing JR > "Viber is a handy and safe app for staying in touch with friends and family, especially if they live in another country." [See full review](https://www.capterra.com/p/180348/Viber/#Capterra___7194728) Hein Htet Z. Network Engineer > "While the core messaging and calling features are useful, the app sometimes felt cluttered and not as intuitive compared to other messaging..." [See full review](https://www.capterra.com/p/180348/Viber/#Capterra___6778676) Mahmudul islam S. Site engineer > "For personal and professional use , Viber is a interesting tool, I can easily communicate with co worker and share files and do conversation with..." [See full review](https://www.capterra.com/p/180348/Viber/#Capterra___6497692) LA Lemmuel A. Solutions Engineer > "I just don’t like the features of saving images and file in your conversation dor a long time because you can’t access it when the time comes." [See full review](https://www.capterra.com/p/180348/Viber/#Capterra___6643469) Soe Min H. Senior Network Engineer > "Group Communication Tools - offer free for large group communication like company wide chat group for transportation management." [See full review](https://www.capterra.com/p/180348/Viber/#Capterra___6773077) ZWWZ Zin War Win Z. Developer > "Sometimes, Video call quality is a little bit not good when I share my screen with viber call." [See full review](https://www.capterra.com/p/180348/Viber/#Capterra___6808363) PEP Pan Ei P. IT Helpdesk > "I like many features about Viber but the most feature I like is backup & restore feature. Because this feature is very useful for me." [See full review](https://www.capterra.com/p/180348/Viber/#Capterra___6602969) RI Ricardo I. Self Employed > "What I least like about Viber is the not so reliable connectivity." [See full review](https://www.capterra.com/p/180348/Viber/#Capterra___7159376) PEP Pan Ei P. IT Helpdesk > "I can backup my chat history to my drive and can restore easily with my new phone or tablet." [See full review](https://www.capterra.com/p/180348/Viber/#Capterra___6602969) Soe Min H. Senior Network Engineer > "Automatic Media Saving - which can lead to burst storage consuming." [See full review](https://www.capterra.com/p/180348/Viber/#Capterra___6773077) SM Shriya M. Assistant Trainee > "Viber is great for staying connected with friends, family and colleagues especially internationally." [See full review](https://www.capterra.com/p/180348/Viber/#Capterra___7119850) PE Princess E. Customer Operations Adviser > "High quality call can consumes a significant amount of Data which is a concern for users like my self with limited mobile Data plan." [See full review](https://www.capterra.com/p/180348/Viber/#Capterra___6288815) LA Lemmuel A. Solutions Engineer > "the capability to make a good and real-time communication with your colleagues and other clients when it comes to the business" [See full review](https://www.capterra.com/p/180348/Viber/#Capterra___6643469) DM Dunia M. Product Expert > "The main issue I have is that even though my phones notifications were on, I would always miss calls from customers because the notification would..." [See full review](https://www.capterra.com/p/180348/Viber/#Capterra___6176491) VJ Veronica J. Accountant II > "In conclusion, Viber's emphasis on privacy, versatile content handling, convenient secret chats, cross-platform availability, and strong community..." [See full review](https://www.capterra.com/p/180348/Viber/#Capterra___6270793) KS Kenzi S. Manager > "Another downside is that while it offers a wide range of features, the app interface can sometimes feel cluttered and overwhelming, making it a bit..." [See full review](https://www.capterra.com/p/180348/Viber/#Capterra___6280408) CAF Carol Ann F. Department Manager > "Viber is powerful vehicle that can convey our thoughts, feeling and emotions thru communicating in various channels like messaging, video chat,..." [See full review](https://www.capterra.com/p/180348/Viber/#Capterra___6289408) EA Elizandra A. Administradora > "His appearance is very restricted, it seems that sometimes he doesn't want to grow. But it would be good if they improved this subscription..." [See full review](https://www.capterra.com/p/180348/Viber/#Capterra___6195785) HH Hasif H. Head of operation > "Allows you to connect with friends, family and clients with ease via both audio and video calling options and the best part is it is free even for..." [See full review](https://www.capterra.com/p/180348/Viber/#Capterra___6421448) HH Hasif H. Head of operation > "Does not work that well on iOS devices and lags a lot the user interface is a bit outdated and does not get calls through unless app is being used." [See full review](https://www.capterra.com/p/180348/Viber/#Capterra___6421448) MCD MA. CELINE D. Office Engineer > "I love how I am able to navigate file, links and media separately in the conversation." [See full review](https://www.capterra.com/p/180348/Viber/#Capterra___6505238) SD SHERIN D. freelancer > "Sometimes, there are minor problems with Viber." [See full review](https://www.capterra.com/p/180348/Viber/#Capterra___6794034) VC Vicente C. Quality Technician > "I like its end to end encryption for messages, making it secure and easy." [See full review](https://www.capterra.com/p/180348/Viber/#Capterra___7099288) LS Ledio S. Waiter > "Good but not the best , you can find better apps for chating" [See full review](https://www.capterra.com/p/180348/Viber/#Capterra___6653961) VR Verified Reviewer Marketing Executive > "Viber allows users to send messages, make voice and video calls for free over the internet and also it is available for various platforms including..." [See full review](https://www.capterra.com/p/180348/Viber/#Capterra___6281014) MSM Myat Su M. IT Help Desk > "I don't have much. But sometimes, ads are appear." [See full review](https://www.capterra.com/p/180348/Viber/#Capterra___6682404) VJ Veronica J. Accountant II > "Extensive collections of public chat rooms, thematic channels, and interest-based discussion boards offered ample opportunities for serendipitous..." [See full review](https://www.capterra.com/p/180348/Viber/#Capterra___6270793) LS Ledio S. Waiter > "Not very used by a lot of people , so you might not find and contact them" [See full review](https://www.capterra.com/p/180348/Viber/#Capterra___6653961) SG Sagun G. Student > "Also the self destruct timer for message in secret chats is very useful for my privacy." [See full review](https://www.capterra.com/p/180348/Viber/#Capterra___6662901) BT Badri T. System Operator > "In-App Adds: Viber displays adds within the app which disturbs communication." [See full review](https://www.capterra.com/p/180348/Viber/#Capterra___6289497) CD Cherubim D. Systems and Network Engineer > "One of its key strengths include free video and voice calls." [See full review](https://www.capterra.com/p/180348/Viber/#Capterra___6649060) Sabelo M. reviewer > "Another disadvantage is that it can be challenging to recover old data if you need to switch to a new device, it also limits the size of files that..." [See full review](https://www.capterra.com/p/180348/Viber/#Capterra___4941725) HHW Htet Htet W. QA Specialist > "My Notes also helpful for daily tasks. And then video & audio call quality is perfect and then we can create own sticker and have a fun for me or..." [See full review](https://www.capterra.com/p/180348/Viber/#Capterra___6469836) SS Sohrab S. Dentist > "Good concept but not very useful yet until more users get on." [See full review](https://www.capterra.com/p/180348/Viber/#Capterra___6647492) KM Kasun M. Civil Engineer > "Widely using messaging app which allows video and voice calls." [See full review](https://www.capterra.com/p/180348/Viber/#Capterra___6613813) NM Nina M. PG student > "Also, you get a message every time one of your contacts joins Viber, which is a bit annoying." [See full review](https://www.capterra.com/p/180348/Viber/#Capterra___6178413) ND Nan D. Credit > "For me, I like the stickers because they are very convenient for me when communicating with my family and colleagues in the morning." [See full review](https://www.capterra.com/p/180348/Viber/#Capterra___6793781) VR Verified Reviewer Software engineer > "I have issue concerned with privacy. If i uninstall the viber from mobile and reinstall it and start using, it actially gets all you contacts added..." [See full review](https://www.capterra.com/p/180348/Viber/#Capterra___4463811) MT Min T. Help Desk Admin > "Viber is best for quick message and best for mobile notifications alos good" [See full review](https://www.capterra.com/p/180348/Viber/#Capterra___6762018) VR Verified Reviewer ACCOUNTS MANAGER > "Audio sometimes are a bit distorted which can lead to miscommunication" [See full review](https://www.capterra.com/p/180348/Viber/#Capterra___6305380) VR Verified Reviewer Project Manager > "Viber's ability to gather valuable customer data sets it apart from other messaging apps, making it a valuable choice for organizations." [See full review](https://www.capterra.com/p/180348/Viber/#Capterra___5068030) PS Punit S. Owner > "The cons are we can't share large numbers of files to others." [See full review](https://www.capterra.com/p/180348/Viber/#Capterra___6289952) ZWWZ Zin War Win Z. Developer > "I usually used Viber because It is simple, easy to use, good privacy, creation own stickers, my notes and other useful features." [See full review](https://www.capterra.com/p/180348/Viber/#Capterra___6808363) Sabelo M. reviewer > "Viber requires a stable internet connection in order to work properly, if your internet connection is weak or unstable you may experience dropped..." [See full review](https://www.capterra.com/p/180348/Viber/#Capterra___4941725) PS Pyae S. support Engineer > "Viber is a strongly communication tool with a variety of features that cater to different needs." [See full review](https://www.capterra.com/p/180348/Viber/#Capterra___6756701) VR Verified Reviewer CEO > "Moreover the interface could get a little crowded at times making it less user friendly." [See full review](https://www.capterra.com/p/180348/Viber/#Capterra___5063230) KS Kenzi S. Manager > "Additionally, I like the variety of fun and interactive features such as stickers, GIFs, and games, which make conversations more enjoyable and..." [See full review](https://www.capterra.com/p/180348/Viber/#Capterra___6280408) AT Anish T. support > "Unessential promotions about emoticons at times disturb a tad." [See full review](https://www.capterra.com/p/180348/Viber/#Capterra___5066931) Mahmudul islam S. Site engineer > "Besides we feel quality of communication during calls is loud and clear." [See full review](https://www.capterra.com/p/180348/Viber/#Capterra___6497692) VR Verified Reviewer Student > "Not many people I know use it so it is not the best way to communicate with a lot of people." [See full review](https://www.capterra.com/p/180348/Viber/#Capterra___6248801) Mahmudul islam S. Site engineer > "We can make a group and follow up activities easily in Viber." [See full review](https://www.capterra.com/p/180348/Viber/#Capterra___6497692) VR Verified Reviewer CRM advisor > "Video call is better than some similar applications , but worse than others." [See full review](https://www.capterra.com/p/180348/Viber/#Capterra___5066375) JT Jasmine T. Teacher > "Viber is a good app in countries where it's popular, so it's very useful if you have a lot of friends using it. If not, there's no reason to..." [See full review](https://www.capterra.com/p/180348/Viber/#Capterra___6817016) BL Bengono L. SEO > "I find that this software is no longer very innovative, and an international campaign needs to be set up." [See full review](https://www.capterra.com/p/180348/Viber/#Capterra___6074609) Hein Htet Z. Network Engineer > "The end-to-end encryption adds a layer of security, which I appreciate." [See full review](https://www.capterra.com/p/180348/Viber/#Capterra___6778676) AB Armel B. SEO > "I think it's a shame that this software is no longer used by the vast majority of people, which greatly reduces its usefulness." [See full review](https://www.capterra.com/p/180348/Viber/#Capterra___6016030) AL Alaaeddine L. Customer services > "appreciate Viber for its secure messaging, diverse sticker options, and the convenience of free voice and video calls, with many other feauters ..." [See full review](https://www.capterra.com/p/180348/Viber/#Capterra___6080751) IS Imaal S. Medical Operations > "Way too many advertisements and lag sometimes" [See full review](https://www.capterra.com/p/180348/Viber/#Capterra___6283344) OD Omur D. Managing Director > "Viber is one of the most popular application for communication for free calls, instant messaging and video calls." [See full review](https://www.capterra.com/p/180348/Viber/#Capterra___6085493) NM Nina M. PG student > "The calling service is not always working as well as with other providers." [See full review](https://www.capterra.com/p/180348/Viber/#Capterra___6178413) SG Sagun G. Student > "The easy user interface and the crisp video quality of viber is what i like the most." [See full review](https://www.capterra.com/p/180348/Viber/#Capterra___6662901) MK Mmapaseka K. Financial advisor > "The thing that concerns me the most is the fact that I experienced the app freeze a lot of times and and it tend to kick me out it just closes..." [See full review](https://www.capterra.com/p/180348/Viber/#Capterra___4807093) AL Alaaeddine L. Customer services > "I enjoy it all in many years ,reliable messaging platform with strong privacy features, diverse communication options, and occasional interface..." [See full review](https://www.capterra.com/p/180348/Viber/#Capterra___6080751) MH Mahmoud H. Amnesia designer > "Some times it cant work When calling come it may interrupted" [See full review](https://www.capterra.com/p/180348/Viber/#Capterra___5060166) SG Sagun G. Student > "The quality of video call is unmatched." [See full review](https://www.capterra.com/p/180348/Viber/#Capterra___6662901) RN Rohan N. Software engineer > "I have tried Viber application on smartphone it works sim Leslie with the current Android OS versions but why using this software in tablet or lower..." [See full review](https://www.capterra.com/p/180348/Viber/#Capterra___4534793) VR Verified Reviewer Project Manager > "iber offers a user-friendly interface with robust end-to-end encryption, ensuring the security of our data." [See full review](https://www.capterra.com/p/180348/Viber/#Capterra___5068030) SD Sarthak D. Manager > "Some annoying ads and pop ups which occur" [See full review](https://www.capterra.com/p/180348/Viber/#Capterra___6474550) YY Yoosuf Y. IT Technician > "The ease of using Group Chats and Community Groups to communicate with friends and family. And also easy to communicate with customers and make..." [See full review](https://www.capterra.com/p/180348/Viber/#Capterra___6089154) MJT Marco Jay T. Team Manager > "Viber's quality degrades a little and becomes sluggish when there is poor WiFi or mobile data coverage, which is why I detest it." [See full review](https://www.capterra.com/p/180348/Viber/#Capterra___3867738) PE Princess E. Customer Operations Adviser > "Its efficient and offers end-to-end encryption for messages , ensuring privacy and security for users." [See full review](https://www.capterra.com/p/180348/Viber/#Capterra___6288815) NlS Nikki lou S. IT Specialist > "you cant login viber in deffirent smart phones unlike messeger you cant use it without data or wifi connection" [See full review](https://www.capterra.com/p/180348/Viber/#Capterra___4022534) KN Kiril N. Senior Developer > "Good for instant messaging and group chat!" [See full review](https://www.capterra.com/p/180348/Viber/#Capterra___6652923) KD Khaled D. customer service agent > "customer service sometimes take a little longer to answer" [See full review](https://www.capterra.com/p/180348/Viber/#Capterra___6085456) RI Ricardo I. Self Employed > "What I like most about Viber is the flexibility in terms of platform availability, and familiarity in terms of user interface." [See full review](https://www.capterra.com/p/180348/Viber/#Capterra___7159376) KS Kenzi S. Manager > "Another downside is that while it offers a wide range of features, the app interface can sometimes feel cluttered and overwhelming, making it a bit..." [See full review](https://www.capterra.com/p/180348/Viber/#Capterra___6280408) Phillip K. Customer Accounts Officer > "It is simple to install and offers superior sound quality to Viber callsOne of the many positives is that the user interface is highly welcoming and..." [See full review](https://www.capterra.com/p/180348/Viber/#Capterra___4672738) VR Verified Reviewer CEO > "Moreover the interface could get a little crowded at times making it less user friendly." [See full review](https://www.capterra.com/p/180348/Viber/#Capterra___5063230) CAF Carol Ann F. Department Manager > "Viber has a unique user friendly interface that so easy to use and navigate." [See full review](https://www.capterra.com/p/180348/Viber/#Capterra___6289408) AC Anil C. Marketing Executive > "Viber has its problem with interface, dashboard and user experience." [See full review](https://www.capterra.com/p/180348/Viber/#Capterra___3538344) CV Chiegwuinyi V. Auditing > "i like the interface, which is very easy to use" [See full review](https://www.capterra.com/p/180348/Viber/#Capterra___6284913) HA Haidar A. Shift Leader > "Also I dislike how the app doesn't have a web interface." [See full review](https://www.capterra.com/p/180348/Viber/#Capterra___3604333) TA Turan A. Information Technology Admin. > "Apart from mobile, it can also be used and integrated with desktop computers." [See full review](https://www.capterra.com/p/180348/Viber/#Capterra___4946437) VR Verified Reviewer Freelancer > "It needs high speed internet to get the perfect audio and video quality for calls, the call can be affected rapidly due to loss of connection." [See full review](https://www.capterra.com/p/180348/Viber/#Capterra___3162266) SK Shikhar K. review writing > "We can find maximum of my friends, family, educational group and health care services personnel which has been very beneficial for me as per i have..." [See full review](https://www.capterra.com/p/180348/Viber/#Capterra___3403671) AAC Audie Art C. Senior Process Executive > "The least i like about it is i think it's a bit outdated now and it being not easy to integrate with other apps." [See full review](https://www.capterra.com/p/180348/Viber/#Capterra___4645633) CS Carole S. photographer > "Viber also integrate pretty smoothly with most CRM packages." [See full review](https://www.capterra.com/p/180348/Viber/#Capterra___4163081) VR Verified Reviewer Manager > "It also does not integrate some important features for commercial exchanges such as E-commerce." [See full review](https://www.capterra.com/p/180348/Viber/#Capterra___3546731) Boemo K. Student > "Viber gave me the easiest integration on my existing business because as a student I also do side hustles like networking marketing amongst others." [See full review](https://www.capterra.com/p/180348/Viber/#Capterra___3594151) AB Adlane B. مصلحة الأجور > "I do not see that the program lacks some features according to my uses for it is integrated" [See full review](https://www.capterra.com/p/180348/Viber/#Capterra___3375478) George B. Customer and Product Development > "Easy to downloadUse of VoIP allowing for app to be freeAllows for easy outreach to those without a UK number" [See full review](https://www.capterra.com/p/180348/Viber/#Capterra___4484774) SH Susan H. His > "Not user friendly, i don't get it." [See full review](https://www.capterra.com/p/180348/Viber/#Capterra___4165094) VR Verified Reviewer Digital Creator > "Its provide easy, fast and free way for people all around the world to get in touch." [See full review](https://www.capterra.com/p/180348/Viber/#Capterra___4952069) DM Davide M. Owner > "Unfortunately the user base is low and it's difficult to force the people to use it." [See full review](https://www.capterra.com/p/180348/Viber/#Capterra___3332098) Theresa Lifa K. Student > "It's easy to use" [See full review](https://www.capterra.com/p/180348/Viber/#Capterra___6256514) YB Yolanda B. CEO > "Feeling that the software could be easily hacker and not feeling that is was user friendly" [See full review](https://www.capterra.com/p/180348/Viber/#Capterra___3510491) JY Juniad Y. Health related manager > "Easy to use" [See full review](https://www.capterra.com/p/180348/Viber/#Capterra___6287756) VR Verified Reviewer Executive Recruiter > "The app was a bit confusing to understand/not as user-friendly at first." [See full review](https://www.capterra.com/p/180348/Viber/#Capterra___3430471) VR Verified Reviewer Project Manager > "Viber's ability to gather valuable customer data sets it apart from other messaging apps, making it a valuable choice for organizations." [See full review](https://www.capterra.com/p/180348/Viber/#Capterra___5068030) EA Elizandra A. Administradora > "His appearance is very restricted, it seems that sometimes he doesn't want to grow. But it would be good if they improved this subscription..." [See full review](https://www.capterra.com/p/180348/Viber/#Capterra___6195785) NLT Nyan Lin T. System Engineer > "Auto translate language, my notes and caller ID features are very useful for users." [See full review](https://www.capterra.com/p/180348/Viber/#Capterra___6472147) SS Sohrab S. Dentist > "Good concept but not very useful yet until more users get on." [See full review](https://www.capterra.com/p/180348/Viber/#Capterra___6647492) Ryan K. Senior Software Engineer > "This program becomes a fundamental part of my work, since it is the number one space where I can meet with my clients and co-workers and live a..." [See full review](https://www.capterra.com/p/180348/Viber/#Capterra___3879385) KD Khaled D. customer service agent > "customer service sometimes take a little longer to answer" [See full review](https://www.capterra.com/p/180348/Viber/#Capterra___6085456) Ryan K. Senior Software Engineer > "This application is really useful, once you have Viber installed, the ease with which you can be in constant communication with each of your..." [See full review](https://www.capterra.com/p/180348/Viber/#Capterra___3879385) MK Meschac K. Freelancer > "They don't have any customer service." [See full review](https://www.capterra.com/p/180348/Viber/#GetApp___5062206) [View Reviews](https://www.capterra.com/p/180348/Viber/reviews/) ## User interface [WhatsApp](https://www.capterra.com/p/180345/WhatsApp/) 4.69 (16,466) [Viber](https://www.capterra.com/p/180348/Viber/) 4.40 (4,063) ## Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ### Features Do these products fit your needs? Prioritize real-user-identified key features according to your needs to find your best fit. \--% Fit vs \--% Fit Activity Dashboard 207 Important Activity Tracking 150 Important AI Copilot 120 Important WhatsApp Top features 16/45 - Activity Dashboard - Activity Tracking - AI Copilot - AI Text Generation - AI Text Summarization - Alerts/Notifications - API - Autoresponders - Batch Communications - Call Recording - Chat/Messaging - Collaboration Tools - Communications Strategy Development - Compliance Management - Content Management - Create Content - CRM - Customer Database - Customer History - Customizable Branding - Email Management - Feedback Management - Generative AI - Inbound Identification - Inbox Management - Interaction Tracking - Interactive Content - IVR - Knowledge Base Management - Multi-Channel Communication - Multi-Channel Coverage - Multi-Language - On-Demand Communications - Open Listening - Personalization - Physical Media - Regulatory Compliance - Reporting & Statistics - SMS Messaging - Social Media Integration - Surveys & Feedback - Template Management - Third-Party Integrations - Video Support - Workflow Management [See all features](https://www.capterra.com/p/180345/WhatsApp/#features) Viber 11/45 - Activity Dashboard - Activity Tracking - AI Copilot - AI Text Generation - AI Text Summarization - Alerts/Notifications - API - Autoresponders - Batch Communications - Call Recording - Chat/Messaging - Collaboration Tools - Communications Strategy Development - Compliance Management - Content Management - Create Content - CRM - Customer Database - Customer History - Customizable Branding - Email Management - Feedback Management - Generative AI - Inbound Identification - Inbox Management - Interaction Tracking - Interactive Content - IVR - Knowledge Base Management - Multi-Channel Communication - Multi-Channel Coverage - Multi-Language - On-Demand Communications - Open Listening - Personalization - Physical Media - Regulatory Compliance - Reporting & Statistics - SMS Messaging - Social Media Integration - Surveys & Feedback - Template Management - Third-Party Integrations - Video Support - Workflow Management [See all features](https://www.capterra.com/p/180348/Viber/#features) ### Recognition No recognitions have been awarded to WhatsApp Viber is recognized as a top-rated tool in 3 Capterra Shortlist reports ### Deployment & support WhatsApp Deployment - Cloud, SaaS, Web-Based - Desktop Mac - Desktop Windows - Desktop Linux - On-Premise Windows - On-Premise Linux - Desktop Chromebook - Mobile Android - Mobile iPhone - Mobile iPad Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Viber Deployment - Cloud, SaaS, Web-Based - Desktop Mac - Desktop Windows - Desktop Linux - On-Premise Windows - On-Premise Linux - Desktop Chromebook - Mobile Android - Mobile iPhone - Mobile iPad Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos ### Company Details WhatsApp - By WhatsApp - Located in United States - Founded in Viber - By Viber Media - Located in Afghanistan - Founded in ## Popular Comparisons [WhatsApp](https://www.capterra.com/p/180345/WhatsApp/)[4.69 (16,466)](https://www.capterra.com/p/180345/WhatsApp/reviews/) vs [Slack](https://www.capterra.com/p/135003/Slack/)[4.66 (24,209)](https://www.capterra.com/p/135003/Slack/reviews/) Contact vendor for pricing Price $8.75/month 4.6 Features 4.6 4.8 Ease of Use 4.6 [View full comparison](https://www.capterra.com/compare/135003-180345/Slack-vs-WhatsApp) [Viber](https://www.capterra.com/p/180348/Viber/)[4.40 (4,063)](https://www.capterra.com/p/180348/Viber/reviews/) vs [Telegram](https://www.capterra.com/p/180347/Telegram/)[4.66 (6,437)](https://www.capterra.com/p/180347/Telegram/reviews/) Contact vendor for pricing Price Contact vendor for pricing 4.3 Features 4.6 4.6 Ease of Use 4.7 [View full comparison](https://www.capterra.com/compare/180347-180348/Telegram-vs-Viber) [WhatsApp](https://www.capterra.com/p/180345/WhatsApp/)[4.69 (16,466)](https://www.capterra.com/p/180345/WhatsApp/reviews/) vs [LiveChat](https://www.capterra.com/p/62194/LiveChat/)[4.64 (1,727)](https://www.capterra.com/p/62194/LiveChat/reviews/) Contact vendor for pricing Price $25/month 4.6 Features 4.5 4.8 Ease of Use 4.6 [View full comparison](https://www.capterra.com/compare/62194-180345/LiveChat-vs-WhatsApp) [Viber](https://www.capterra.com/p/180348/Viber/)[4.40 (4,063)](https://www.capterra.com/p/180348/Viber/reviews/) vs [Text Request](https://www.capterra.com/p/167015/Text-Request/)[4.63 (1,193)](https://www.capterra.com/p/167015/Text-Request/reviews/) Contact vendor for pricing Price $47.99/month 4.3 Features 4.5 4.6 Ease of Use 4.6 [View full comparison](https://www.capterra.com/compare/167015-180348/Text-Request-vs-Viber) [WhatsApp](https://www.capterra.com/p/180345/WhatsApp/)[4.69 (16,466)](https://www.capterra.com/p/180345/WhatsApp/reviews/) vs [LiveAgent](https://www.capterra.com/p/102188/LiveAgent/)[4.67 (1,789)](https://www.capterra.com/p/102188/LiveAgent/reviews/) Contact vendor for pricing Price $15/month 4.6 Features 4.6 4.8 Ease of Use 4.6 [View full comparison](https://www.capterra.com/compare/102188-180345/LiveAgent-vs-WhatsApp) [Viber](https://www.capterra.com/p/180348/Viber/)[4.40 (4,063)](https://www.capterra.com/p/180348/Viber/reviews/) vs [LiveAgent](https://www.capterra.com/p/102188/LiveAgent/)[4.67 (1,789)](https://www.capterra.com/p/102188/LiveAgent/reviews/) Contact vendor for pricing Price $15/month 4.3 Features 4.6 4.6 Ease of Use 4.6 [View full comparison](https://www.capterra.com/compare/102188-180348/LiveAgent-vs-Viber) [WhatsApp](https://www.capterra.com/p/180345/WhatsApp/)[4.69 (16,466)](https://www.capterra.com/p/180345/WhatsApp/reviews/) vs [Text Request](https://www.capterra.com/p/167015/Text-Request/)[4.63 (1,193)](https://www.capterra.com/p/167015/Text-Request/reviews/) Contact vendor for pricing Price $47.99/month 4.6 Features 4.5 4.8 Ease of Use 4.6 [View full comparison](https://www.capterra.com/compare/167015-180345/Text-Request-vs-WhatsApp) [Viber](https://www.capterra.com/p/180348/Viber/)[4.40 (4,063)](https://www.capterra.com/p/180348/Viber/reviews/) vs [Zendesk Suite](https://www.capterra.com/p/164283/Zendesk/)[4.41 (4,092)](https://www.capterra.com/p/164283/Zendesk/reviews/) Contact vendor for pricing Price $115/month 4.3 Features 4.4 4.6 Ease of Use 4.3 [View full comparison](https://www.capterra.com/compare/164283-180348/Zendesk-vs-Viber) [WhatsApp](https://www.capterra.com/p/180345/WhatsApp/)[4.69 (16,466)](https://www.capterra.com/p/180345/WhatsApp/reviews/) vs [Tidio](https://www.capterra.com/p/144040/Tidio-Chat/)[4.73 (590)](https://www.capterra.com/p/144040/Tidio-Chat/reviews/) Contact vendor for pricing Price $0/month 4.6 Features 4.6 4.8 Ease of Use 4.7 [View full comparison](https://www.capterra.com/compare/144040-180345/Tidio-Chat-vs-WhatsApp) [Viber](https://www.capterra.com/p/180348/Viber/)[4.40 (4,063)](https://www.capterra.com/p/180348/Viber/reviews/) vs [Preferred Patron Loyalty](https://www.capterra.com/p/78966/Preferred-Patron-Loyalty/)[4.92 (109)](https://www.capterra.com/p/78966/Preferred-Patron-Loyalty/reviews/) Contact vendor for pricing Price $29/month 4.3 Features 4.8 4.6 Ease of Use 4.8 [View full comparison](https://www.capterra.com/compare/78966-180348/Preferred-Patron-Loyalty-vs-Viber) [WhatsApp](https://www.capterra.com/p/180345/WhatsApp/)[4.69 (16,466)](https://www.capterra.com/p/180345/WhatsApp/reviews/) vs [Zoho Desk](https://www.capterra.com/p/169505/Zoho-Desk/)[4.51 (2,216)](https://www.capterra.com/p/169505/Zoho-Desk/reviews/) Contact vendor for pricing Price $20/month 4.6 Features 4.5 4.8 Ease of Use 4.4 [View full comparison](https://www.capterra.com/compare/169505-180345/Zoho-Desk-vs-WhatsApp) [Viber](https://www.capterra.com/p/180348/Viber/)[4.40 (4,063)](https://www.capterra.com/p/180348/Viber/reviews/) vs [Bitrix24](https://www.capterra.com/p/113540/Bitrix24/)[4.20 (1,005)](https://www.capterra.com/p/113540/Bitrix24/reviews/) Contact vendor for pricing Price $69/month 4.3 Features 4.3 4.6 Ease of Use 4.0 [View full comparison](https://www.capterra.com/compare/113540-180348/Bitrix24-vs-Viber)