# Compare WhatsApp vs Kenect 2026 | Capterra > Unsure of what to choose? Check Capterra to compare WhatsApp and Kenect based on pricing, features, product details, and verified reviews. Source: https://www.capterra.com/compare/180345-212906/WhatsApp-vs-Kenect --- # WhatsApp vs Kenect Features and Cost Comparison Last updated April 20th, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team.[Learn more](https://www.capterra.com/our-story/) Your comparison: WhatsAppKenect2/4 selected [WhatsApp](https://www.capterra.com/p/180345/WhatsApp/)[4.7 (16,349)](https://www.capterra.com/p/180345/WhatsApp/reviews/) [Kenect](https://www.capterra.com/p/212906/Kenect/)[4.6 (93)](https://www.capterra.com/p/212906/Kenect/reviews/) [## WhatsApp](https://www.capterra.com/p/180345/WhatsApp/)[4.7 (16,349)](https://www.capterra.com/p/180345/WhatsApp/reviews/) Starting Price Contact vendor Value-for-Money 4.7 Functionality 4.6 Ease of Use 4.8 Customer Service 4.3 Reviews Sentiment Based on [16,349 reviews](#user-reviews) Positive 15,663 Neutral 572 Negative 114 [## Kenect](https://www.capterra.com/p/212906/Kenect/)[4.6 (93)](https://www.capterra.com/p/212906/Kenect/reviews/) Starting Price $1.00 Value-for-Money 4.5 Functionality 4.5 Ease of Use 4.7 Customer Service 4.6 Reviews Sentiment JS Based on [93 reviews](#user-reviews) Positive 87 Neutral 2 Negative 4 ## Not a match? Find software alternatives tailored to your priorities. These software suggestions are similar to those you’re currently comparing. Highest Rated ### ReviewInc 4.8 (35) * * * Starting Price Contact vendor for pricing Free Trial Free Version * * * User rating 97% of reviewers rated it above 4 stars * * * ### Freshdesk 4.5 (3,414) * * * Starting Price $19.00 Per User,Per Month Free Trial Free Version * * * User rating 94% of reviewers rated it above 4 stars * * * ### Intercom 4.5 (1,132) * * * Starting Price $39.00 Per User,Per Month Free Trial Free Version * * * User rating 90% of reviewers rated it above 4 stars * * * ### Bitrix24 4.2 (989) * * * Starting Price $69.00 Flat Rate,Per Month Free Trial Free Version * * * User rating 82% of reviewers rated it above 4 stars * * * ## Send this comparison chart to my inbox ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox. What’s your intended use case? ## Summary * * * Key features rated by users Features selected based on 6,695 reviews from live chat software users. about the Fit Score methodology. Fit Score methodology Our Fit Score reflects how reviewers rate a product’s performance against a set of features reviewers rate as most important. A higher score indicates the product is rated better in delivering what reviewers most care about. If the Fit Score is not shown for a specific product, that only means there are currently not enough relevant data points to develop a meaningful score. It does not indicate that the product should be excluded from further evaluation. Best for Methodology 99%Fit Missing features Feature ratings Single Sign On NA Chat/Messaging 4.8 Real-Time Notifications 4.7 Real-Time Monitoring NA Mobile Access 4.8 \--%Fit Missing features Not enough reviews Feature ratings Single Sign On NA Chat/Messaging 4.3 Real-Time Notifications 5.0 Real-Time Monitoring NA Mobile Access 5.0 User satisfaction User satisfaction 4.7 User reviews[16,349](https://www.capterra.com/p/180345/WhatsApp/reviews/) Ease of use 4.8 Functionality 4.6 Value for money 4.7 Customer support 4.3 User satisfaction 4.6 User reviews[93](https://www.capterra.com/p/212906/Kenect/reviews/) Ease of use 4.7 Functionality 4.5 Value for money 4.5 Customer support 4.6 Price starts from Price starts from \-- - Free version - Free trial Price starts from $1Per User, Not provided by vendor - Free version - Free trial Best for Best for WhatsApp is used by customer service departments, marketing teams, sales organizations, e-commerce companies, banks, retailers, and businesses seeking to engage customers at scale. Best for Kenect is the perfect solution for businesses of any size looking to improve customer communication through texting and video chat while also generating online review and web leads. ## User reviews Pros & cons Maragaret L. Owner > "I enjoy using it for personal, but I also receive business notifications for my software updates, for new art masterclasses available and for keeping in touch with people..." [See full review](https://www.capterra.com/p/180345/WhatsApp/#Capterra___7077974) VR Verified Reviewer IT Service Desk Analyst > "It also relies heavily on a stable internet connection, so calls and messages can be unreliable in low‑signal areas, and the app can take up a lot of storage over time as..." [See full review](https://www.capterra.com/p/180345/WhatsApp/#Capterra___7101164) Michael Z. Owner > "The call quality is solid, messages are delivered quickly, and features like voice notes, group chats, and media sharing make everyday communication convenient. While it’s not..." [See full review](https://www.capterra.com/p/180345/WhatsApp/#Capterra___7137312) VR Verified Reviewer Team Lead > "Being a simple chat app means there's no plugin ecosystem, no third party modules and no way to meaningfully extend the core interface (Unless reviewing business API's, which..." [See full review](https://www.capterra.com/p/180345/WhatsApp/#Capterra___7131246) CT Cameron T. IT Service Desk Analyst > "Whats App is a great messaging tool for use within the workplace for collaborative efforts or for personal use, providing lots of great services like texts, video calls and the..." [See full review](https://www.capterra.com/p/180345/WhatsApp/#Capterra___7105479) Zeeshan N. Site Executive Officer > "Its lack of ability to control , scams, phishing attempts and the spread of misinformation , especially in large Group Chats." [See full review](https://www.capterra.com/p/180345/WhatsApp/#Capterra___7061925) Eromal R. Network Senior Operations Specialist Americas > "I appreciate that it functions as a comprehensive, centralized communications hub—it simplifies my daily life to have reliable international messaging, high-quality voice..." [See full review](https://www.capterra.com/p/180345/WhatsApp/#Capterra___7109162) AG Amita G. Learning and Development Coordinator > "That you cannot send messages or receive them if you don't have internet connection. When photos are send, I dislike the fact that the picture quality is reduced." [See full review](https://www.capterra.com/p/180345/WhatsApp/#Capterra___7097026) VR Verified Reviewer Team Lead > "It hosts a standardised library of media (Gifs, emojis, etc) that maps across to most platforms (apple, android, microsoft) universally." [See full review](https://www.capterra.com/p/180345/WhatsApp/#Capterra___7131246) SM Shriya M. Assistant Trainee > "Also, media like photos and videos can quickly take up a lot of storage, and the backup/restore process isn’t always smooth." [See full review](https://www.capterra.com/p/180345/WhatsApp/#Capterra___7119822) JEP Jennifer Elizabeth P. Backend Developer > "The new screen sharing during a video call has been one of the greatest features ever, it reduce a lot of stress during call for me." [See full review](https://www.capterra.com/p/180345/WhatsApp/#Capterra___7120321) VR Verified Reviewer Computer Engineer > "Also, backups are not always fully encrypted, and some updates introduce changes that may affect performance or privacy concerns due to its connection with Meta." [See full review](https://www.capterra.com/p/180345/WhatsApp/#Capterra___7088622) Eromal R. Network Senior Operations Specialist Americas > "Finally, the ability to quickly share different media types (photos, documents, contacts, locations) is very well integrated and dependable." [See full review](https://www.capterra.com/p/180345/WhatsApp/#Capterra___7109162) MGB Mary Grace B. Dance Instructor > "Sometimes I find it hard to make a group chat with people who are not in my contacts, if there was a way to search someone's name without having them saved that might help?" [See full review](https://www.capterra.com/p/180345/WhatsApp/#Capterra___7088747) IA Islam A. free lancer > "it is amazing application help me to being in touch with all people and i can send a voice notes and typing to my friends and i can know my friends news and i wanted to hear..." [See full review](https://www.capterra.com/p/180345/WhatsApp/#Capterra___6829307) Maisie C. owner > "What I do not like is the uncertainty of if the other party received their message, and the poor notifications on my phone whenever their response was received" [See full review](https://www.capterra.com/p/180345/WhatsApp/#Capterra___7132363) Bishal S. relationship manager > "rich media sharing, dependable group chats,robust end to end encryption for privacy, free, world wide communication." [See full review](https://www.capterra.com/p/180345/WhatsApp/#Capterra___7076862) Kian K. Sales Manager > "Sometimes we get logged out from the sales teams side, and it's a hassle to have to scan the login from the main user everytime, however CRM stays connected." [See full review](https://www.capterra.com/p/180345/WhatsApp/#Capterra___7054041) Kian K. Sales Manager > "We have also been able to use the Whatsapp Business API to have the whatsapp available for each relevant person in the company via our CRM aswell." [See full review](https://www.capterra.com/p/180345/WhatsApp/#Capterra___7054041) Ragupathy S. Freelancer > "The biggest issue is image compression. When I send a photo, the quality gets reduced significantly." [See full review](https://www.capterra.com/p/180345/WhatsApp/#Capterra___7060077) JA Jess A. Creative designer. > "I like the video calls and the group chats too which allow to send messages to multiple people at the same time" [See full review](https://www.capterra.com/p/180345/WhatsApp/#Capterra___7075716) CU Chidubem U. PSW > "I experienced a few bugs and issues like text not loading, WhatsApp status or story not being arranged as it was uploaded." [See full review](https://www.capterra.com/p/180345/WhatsApp/#Capterra___7041971) Kassidy K. Chiropractor > "I love that it allows different group messages to allow team members to be involved in message threads that are applicable to them." [See full review](https://www.capterra.com/p/180345/WhatsApp/#Capterra___7095990) TQ Tom Q. PSM > "I work in a telecoms environment, and the number of customers I have coming in complaining of a button they can’t remove is more than I could imagine." [See full review](https://www.capterra.com/p/180345/WhatsApp/#Capterra___7071389) TP Tomica P. Supervisor > "It allows me to create as many group chats as possible and keep all the information within them." [See full review](https://www.capterra.com/p/180345/WhatsApp/#Capterra___7127782) TW Therrin W. Tutor > "Notifications can feel overwhelming, backup options are confusing, and privacy settings take effort to find at times no." [See full review](https://www.capterra.com/p/180345/WhatsApp/#Capterra___7102377) NM Natale M. Senior Field Technician > "Great communication tool for traveling abroad and wifi calling/messaging, also much more secure than plain SMS and allows for higher quality attachments." [See full review](https://www.capterra.com/p/180345/WhatsApp/#Capterra___6803836) CR Cort R. Data Analyst > "Some limited functionality with group messaging and integration with data products limits it at times." [See full review](https://www.capterra.com/p/180345/WhatsApp/#Capterra___7132978) Bliss B. Administrative assistant Creative > "What I like most is that all you need is an internet connection and you can chat , video call, or voice call anyone, anywhere It's an incredible value for money." [See full review](https://www.capterra.com/p/180345/WhatsApp/#Capterra___7087498) SB Sachita B. QA tester > "Internets is needed for using WhatsApp so some users find the cost of the internet data required to use this app is more expensive." [See full review](https://www.capterra.com/p/180345/WhatsApp/#Capterra___7045806) RA Rama A. Freelance Graphic Designer > "Messages are fast, voice and video calls run smoothly, and group chats help me centralize discussions with different teams." [See full review](https://www.capterra.com/p/180345/WhatsApp/#Capterra___7057845) MW Mauricio W. Senior Sales Executive at WhiteWater, Inc. > "Information gets buried in long threads, and I often have to move the important parts into other tools to track them properly." [See full review](https://www.capterra.com/p/180345/WhatsApp/#Capterra___7069207) VR Verified Reviewer Team leader > "One of the best features is the ability to send multiple images, videos, or documents at once — which saves a lot of time." [See full review](https://www.capterra.com/p/180345/WhatsApp/#Capterra___6858131) VR Verified Reviewer Team leader > "There’s a major privacy concern that anyone can use another app or third-party tool to scan your QR code and easily access your WhatsApp on their own device, without your..." [See full review](https://www.capterra.com/p/180345/WhatsApp/#Capterra___6858131) SM Shriya M. Assistant Trainee > "It makes communication easy with features like group chats, file sharing, and end-to-end encryption for privacy" [See full review](https://www.capterra.com/p/180345/WhatsApp/#Capterra___7119822) Abraham T. Graphic designer > "It sometimes loses data like messages, pictures etc if not properly backup before logging in to another device" [See full review](https://www.capterra.com/p/180345/WhatsApp/#Capterra___7072602) VR Verified Reviewer Digital coordinator > "I loved that I now can contact friends and family internationally, that it is easy to use, and the ability to share videos and photos fairly well in addition to customizable..." [See full review](https://www.capterra.com/p/180345/WhatsApp/#Capterra___7114964) SS Saisha S. Administrative Assistant > "I also don't like the 'forwarded many times' caption for content shared as it makes the forwarded content feel a lot less personal." [See full review](https://www.capterra.com/p/180345/WhatsApp/#Capterra___7049362) OB Oluwatobi B. Graduate Teaching Assistant > "Personally, I believe WhatsApp is the number one social media platform for chatting or messaging with friends and family through audio or video call." [See full review](https://www.capterra.com/p/180345/WhatsApp/#Capterra___7083771) Portia A. Nurse > "Sometimes notifications can be delayed and group chats can get a bit overwhelming and also the downloads." [See full review](https://www.capterra.com/p/180345/WhatsApp/#Capterra___7131665) Lauren F. Legal Secretary > "I love the fairly new status feature where you can post images for all your contacts to see." [See full review](https://www.capterra.com/p/180345/WhatsApp/#Capterra___7109668) KW Kayla W. hr > "sometimes there are connection issues when audio and video calling people the signal is not as strong" [See full review](https://www.capterra.com/p/180345/WhatsApp/#Capterra___7127825) TS Tj S. Physical therapy > "Can create groups, good video and audio calling connections, encrypted messages." [See full review](https://www.capterra.com/p/180345/WhatsApp/#Capterra___7066122) Michael Z. Owner > "Group chats can get messy quickly, and there aren’t many tools to properly manage or filter conversations." [See full review](https://www.capterra.com/p/180345/WhatsApp/#Capterra___7137312) JMH Ja'Michael H. Realtor > "The ability to send photos, documents, and voice notes keeps conversations efficient." [See full review](https://www.capterra.com/p/180345/WhatsApp/#Capterra___7059874) TF Tiffany F. Customer service > "Sometimes takes time to receive messages and sometimes the service barely works if you live out of city limits." [See full review](https://www.capterra.com/p/180345/WhatsApp/#Capterra___7057554) EJ Ethan J. Auditor > "The app allows for video calls and mobile calls using internet instead of data." [See full review](https://www.capterra.com/p/180345/WhatsApp/#Capterra___7129105) AA Adamu A. CEO > "When I want to click to view my contacts display picture, I am redirected to their status page which is a bit frustrating." [See full review](https://www.capterra.com/p/180345/WhatsApp/#Capterra___6822130) RH Ramona H. Owner > "I’ve used this App for personal messages, work messages, group chats (when I decided to go back to university for awhile) and even international communication, overall it’s..." [See full review](https://www.capterra.com/p/180345/WhatsApp/#Capterra___7084094) Omer D. Translation > "When you change your mobile phone you cant reach your previous messages, and it's really awful (yesterday my younger brother has experienced it)." [See full review](https://www.capterra.com/p/180345/WhatsApp/#Capterra___7054684) VR Verified Reviewer Team leader > "Recent updates like group chat invites and news broadcasting channels have made the app even more versatile and trustworthy. Despite the privacy issue, WhatsApp has been my..." [See full review](https://www.capterra.com/p/180345/WhatsApp/#Capterra___6858131) AM Ahmed M. Freelancer > "Lack of content control: WhatsApp does not provide any control over the content of messages sent through it, which sometimes causes unwanted content to reach the user, as well..." [See full review](https://www.capterra.com/p/180345/WhatsApp/#Capterra___6781365) MK Maik K. Content Creator > "Sending direct messages, voice notes and high quality photos is fast and simple with WhatsApp." [See full review](https://www.capterra.com/p/180345/WhatsApp/#Capterra___7138260) WR Will R. SR. HR Operations Specialist > "The group chats can sometimes become overwhelming with too many messages, and it can be difficult to keep up with conversations." [See full review](https://www.capterra.com/p/180345/WhatsApp/#Capterra___7131420) Andrew B. Managing Director > "It allows for a cheap way of strengthening our business reach and ease of use for our customers to contact us / keep updated. " [See full review](https://www.capterra.com/p/180345/WhatsApp/#Capterra___7107059) KF Kelvin F. Owner > "When I post photos or videos in status, they lost their original quality even in the profile, the photo quality drops" [See full review](https://www.capterra.com/p/180345/WhatsApp/#Capterra___6870975) Absana P. Tier III Technician > "It also allows for a large number of people to be in a group chat compared to other similar platforms." [See full review](https://www.capterra.com/p/180345/WhatsApp/#Capterra___7072013) Cynthia R. Therapist > "Often times I get group invitations from folks I don't know and that sometimes can frustrate me but I'm able to decline requests." [See full review](https://www.capterra.com/p/180345/WhatsApp/#Capterra___7135950) JPN Jean-Pierre N. Instructional Designer > "A very essential platform that helps those who cannot afford to make long-distance calls via landline phones." [See full review](https://www.capterra.com/p/180345/WhatsApp/#Capterra___7074274) BT Brianna T. Lead Editor > "Unfortunately you have to go into the settings and individually mute large group chats." [See full review](https://www.capterra.com/p/180345/WhatsApp/#Capterra___7125241) SRF Sara Ruth F. Manager > "I like that I can easily communicate with my contacts and I can share all kinds of information, such as videos, images, and even my location which is very useful for organizing..." [See full review](https://www.capterra.com/p/180345/WhatsApp/#Capterra___6761457) PP Pronay P. Consultant > "There is a issue, I'm facing an issue where WhatsApp audio messages automatically switch from the external speaker to the call speaker, and the proximity sensor turns off the..." [See full review](https://www.capterra.com/p/180345/WhatsApp/#Capterra___6529389) Dionne Joy M. Service Hub Representative > "Messaging, voice calls, and video calls are all high quality, and I love WhatsApp and use it every day." [See full review](https://www.capterra.com/p/180345/WhatsApp/#Capterra___7068143) SK Sam K. Projects manager > "The only minor issue is I don't always get notifications at work but because this is only at work I believe it to be the Wi-Fi as opposed to be App." [See full review](https://www.capterra.com/p/180345/WhatsApp/#Capterra___7103498) LB Lucky B. Disign > "What I like the most in WhatsApp is that we can contact people whether or not they are far away, I live distant from my family because of my examinations so this application..." [See full review](https://www.capterra.com/p/180345/WhatsApp/#Capterra___6318567) RM Rachael M. Healthcare Entrepreneur > "Sometimes notifications stop working and you need to uninstall and reinstall the app." [See full review](https://www.capterra.com/p/180345/WhatsApp/#Capterra___7081097) KKF Keise Kethlen F. Home office > "I really like it because of its many features, such as: switching between conversations, organizing conversations in folders, keeping frequent conversations, creating groups of..." [See full review](https://www.capterra.com/p/180345/WhatsApp/#Capterra___6564370) RJ Rashaad J. Junior A and R Associate > "Information can quickly be lost in conversations if ephemeral messages are enabled." [See full review](https://www.capterra.com/p/180345/WhatsApp/#Capterra___7135261) Stephanie W. Owner > "I like how customizeable the notifications are and that you can decide whether your messages show "read" or not." [See full review](https://www.capterra.com/p/180345/WhatsApp/#Capterra___7117513) SRF Sara Ruth F. Manager > "I don't like that you need a cell phone to be able to use it because when my mobile device breaks down I can no longer use the application, and while I am repairing or changing..." [See full review](https://www.capterra.com/p/180345/WhatsApp/#Capterra___6761457) SS Saisha S. Administrative Assistant > "It provides a reliable channel for communication and is widely used enough to facillitate communication with many different people." [See full review](https://www.capterra.com/p/180345/WhatsApp/#Capterra___7049362) BA BISHNU A. Project Engineer > "The quality of the images or even videos seem a bit off compared to say like Viber." [See full review](https://www.capterra.com/p/180345/WhatsApp/#Capterra___7081398) SR Sam R. Residency Program Administrator > "I especially love the voice message feature, where you can convey a good amount of information without typing a novel." [See full review](https://www.capterra.com/p/180345/WhatsApp/#Capterra___7118366) CM Cheyanne M. Owner > "Cash app kicked me off and banded not just my account but my monile device and when i asked for an explanation i wasnt gave one." [See full review](https://www.capterra.com/p/180345/WhatsApp/#Capterra___7043322) Eromal R. Network Senior Operations Specialist Americas > "The chat interface is clean and allows for easy organization with pinned chats and group management." [See full review](https://www.capterra.com/p/180345/WhatsApp/#Capterra___7109162) Parker W. Teacher > "The biggest downside for me is that it relies heavily on your phone number, which isn’t always ideal." [See full review](https://www.capterra.com/p/180345/WhatsApp/#Capterra___7137909) Eromal R. Network Senior Operations Specialist Americas > "The chat interface is clean and allows for easy organization with pinned chats and group management." [See full review](https://www.capterra.com/p/180345/WhatsApp/#Capterra___7109162) AK Andonis K. Operations Co-ordinator > "The lack of an official iPad/tablet app is a let down as it would fill a gap for syncing across all my devices" [See full review](https://www.capterra.com/p/180345/WhatsApp/#Capterra___6823366) MK Mohd K. Web Developer > "Firstly I want to thank to the creator of WhatsApp , because this app make my life easily and little comfortable in some critical condition , I am using WhatsApp daily ,to chat..." [See full review](https://www.capterra.com/p/180345/WhatsApp/#Capterra___6314442) MK Maik K. Content Creator > "There is no way to post status videos longer than30 seconds." [See full review](https://www.capterra.com/p/180345/WhatsApp/#Capterra___7138260) [View Reviews](https://www.capterra.com/p/180345/WhatsApp/reviews/) JS Joyce S. Legal Assistant > "Other features in Kenect - the templates, the requests for review, and requests for payment - make operations smooth and fast as well." [See full review](https://www.capterra.com/p/212906/Kenect/#Capterra___6870375) Laurie D. Owner > "Kenect did not provide transparency at the time of signing up with their 'renewal clause' that locks their customers 'into' paying for their services long..." [See full review](https://www.capterra.com/p/212906/Kenect/#Capterra___7103948) LV Lane V. Business Manager > "The added feature of review/reputation management provides our firm with the tools to timely and efficiently request reviews." [See full review](https://www.capterra.com/p/212906/Kenect/#Capterra___6413585) Laurie D. Owner > "It is extremely disappointing to learn that despite our proactive outreach and clear intent to cancel, we are being told we will continue to be billed..." [See full review](https://www.capterra.com/p/212906/Kenect/#Capterra___7103948) Laurie D. Owner > "The on-boarding process was easy and their customer service team is nice while you are signing up...." [See full review](https://www.capterra.com/p/212906/Kenect/#Capterra___7103948) JM Jason M. Systems Manager > "Now, we are receiving calls from clients inquiring why people aren't responding - when we never received a message. If you are looking to be..." [See full review](https://www.capterra.com/p/212906/Kenect/#Capterra___5100655) JS Joyce S. Legal Assistant > "Kenect is very user friendly, easy to use, and integrates seamlessly with our Cloud management software." [See full review](https://www.capterra.com/p/212906/Kenect/#Capterra___6870375) JM Jason M. Systems Manager > "In so doing, the representative claimed our main office phone numbers for all of our locations and we could no longer send or receive texts at all from..." [See full review](https://www.capterra.com/p/212906/Kenect/#Capterra___5100655) MB Melissa B. case manager > "I like the text messages sent and received to our clients are preserved in their Clio client for preservation of the communications for each client and..." [See full review](https://www.capterra.com/p/212906/Kenect/#Capterra___3994443) SO Sarah O. Attorney > "The price point is insane - I am paying $4k a year when I could be paying $60 a month for the same service." [See full review](https://www.capterra.com/p/212906/Kenect/#Capterra___6281981) JM Jason M. Systems Manager > "The only positive I have for this is that Kenect has been generally responsive to my emails. Although, I do have to repeat myself far too often. " [See full review](https://www.capterra.com/p/212906/Kenect/#Capterra___5100655) Azizah A. Office Management > "Unfortunately, I don't think I can send many texts at once in this setting. Because of this, I could not reach out to every person on my contact list with..." [See full review](https://www.capterra.com/p/212906/Kenect/#Capterra___3823376) JM Jason M. Systems Manager > "Their sales team is really good at selling the product features even if they don't work as advertised." [See full review](https://www.capterra.com/p/212906/Kenect/#Capterra___5100655) JM Jason M. Systems Manager > "We also had a day where all texting stopped working. " [See full review](https://www.capterra.com/p/212906/Kenect/#Capterra___5100655) PH Pat H. Legal Assistant > "I like that our clients are able to send us documents if they need for us to review and also very quick response from them instead of waiting for a call..." [See full review](https://www.capterra.com/p/212906/Kenect/#Capterra___2884725) KG Krista G. Intake Manager > "The only con I have is certain integration glitches between our case file management program and Kenect but it's not Kenect's fault." [See full review](https://www.capterra.com/p/212906/Kenect/#Capterra___3837252) LM Lourdes M. Receptionist > "I love that I can also share documents instantly with the clients." [See full review](https://www.capterra.com/p/212906/Kenect/#Capterra___4583721) JM Jason M. Systems Manager > "Now, Request Google Review has stopped working in Kenect, again for no obvious reason." [See full review](https://www.capterra.com/p/212906/Kenect/#Capterra___5100655) KB Kristina B. Office Manager > "It allows for my staff to text with clients without giving up their numbers, which is a huge win for them!" [See full review](https://www.capterra.com/p/212906/Kenect/#Capterra___2911268) NY Nicholas Y. President > "Their support staff doesn't answer phone calls, texts or email. " [See full review](https://www.capterra.com/p/212906/Kenect/#SoftwareAdvice___4553471) JT Jim T. Owner > "I love the idea of texting from my website." [See full review](https://www.capterra.com/p/212906/Kenect/#SoftwareAdvice___4092005) SO Sarah O. Attorney > "Terrible. " [See full review](https://www.capterra.com/p/212906/Kenect/#Capterra___6281981) BH Bonnie H. Attorney at Law > "Onboarding process was wonderful, customer service is great, and every day is better with Kenect!" [See full review](https://www.capterra.com/p/212906/Kenect/#Capterra___3851806) TC Travis C. Sales > "One other small thing is it when I am responding to a customer and lets say I get another message from a different customer, if I click off of that first..." [See full review](https://www.capterra.com/p/212906/Kenect/#Capterra___2656839) LS Lois S. Paralegal > "I like that I receive an email telling me I have a Kenect message and can also view the message in the email without having to transfer to the Kenect..." [See full review](https://www.capterra.com/p/212906/Kenect/#Capterra___2648909) AP Ashley P. Paralegal > "It can only attach to one which is hard when a client has multiple accidents." [See full review](https://www.capterra.com/p/212906/Kenect/#Capterra___2967813) AK Ann K. Legal Assistant > "The biggest benefit of Kenect is the ability to quickly contact a client with a question or information and get a very fast response back." [See full review](https://www.capterra.com/p/212906/Kenect/#Capterra___2649579) JK Jessica K. Business Manager > "Unfortunately it doesn't do all the functions when merged with our DMS, causing us to still have to switch out of the DMS and into web browser for Kenect." [See full review](https://www.capterra.com/p/212906/Kenect/#Capterra___2653373) EF Eric F. Technical Support Engineer > "It also worked well with my apple watch so I never missed a message." [See full review](https://www.capterra.com/p/212906/Kenect/#Capterra___3120347) JK Jessica K. Business Manager > "I also feel the app could use a upgrade/updates, it tends to have lag time with notifications & clicking them to open the messages." [See full review](https://www.capterra.com/p/212906/Kenect/#Capterra___2653373) CR Cortney R. Marketing and Communications Manager > "We have increased our Google reviews by over 20 new submissions from simply being able to send a text with our Google button in it!" [See full review](https://www.capterra.com/p/212906/Kenect/#Capterra___2648457) TC Travis C. Sales > "I then have to proceed to re-type the whole message. And sometimes this can be a pain if you took some time to structure the message properly and you..." [See full review](https://www.capterra.com/p/212906/Kenect/#Capterra___2656839) BH Brittany H. Ultrasound Technologist > "With a simple click, we can also send a review to our patients which has increased feedback and boosted our ratings online." [See full review](https://www.capterra.com/p/212906/Kenect/#Capterra___2649300) TC Travis C. Sales > "So I am constantly missing out on these leads just for the fact that I have to go through a couple separate steps to get to where I can respond to the..." [See full review](https://www.capterra.com/p/212906/Kenect/#Capterra___2656839) CR Cortney R. Marketing and Communications Manager > "From being able to communicate via text, which has been so convenient for our clients, to sending Google review requests has been a huge success." [See full review](https://www.capterra.com/p/212906/Kenect/#Capterra___2648457) JK Jessica K. Business Manager > "When the pandemic happened, we have to close our show room & do curbside service only." [See full review](https://www.capterra.com/p/212906/Kenect/#Capterra___2653373) JC Jolene C. Parts Manager > "Very easy to use even out less tech savey employees are able to use this program without problems, saves me a lot of time everyday, texting customers that..." [See full review](https://www.capterra.com/p/212906/Kenect/#Capterra___2648927) SO Shey O. Service Sales Consultant > "If a customer is assigned to another team or team member I do not see the replies." [See full review](https://www.capterra.com/p/212906/Kenect/#Capterra___2648832) AB Aaron B. SALES MANAGER > "Kenect has increased the ease with which we communicate with customers and also the ease of collecting deposits/payments." [See full review](https://www.capterra.com/p/212906/Kenect/#Capterra___2651257) LO Lolly O. LPN > "I don't like that I have to refresh my screen before new messages show up." [See full review](https://www.capterra.com/p/212906/Kenect/#Capterra___2648483) PR Porsche R. Parts Manager > "My customers are able to save time by sending a quick text to see if we have the part that they are needing!" [See full review](https://www.capterra.com/p/212906/Kenect/#Capterra___2648729) JC Jolene C. Parts Manager > "messages sometimes get lost in the "closed tab"" [See full review](https://www.capterra.com/p/212906/Kenect/#Capterra___2648927) BM Brittany M. Marketing Manager > "We are able to keep track of sales, as well as keeping the phone lines free!" [See full review](https://www.capterra.com/p/212906/Kenect/#Capterra___2651302) DH Debb H. Office Manager > "sometimes the message goes to the wrong person that is a little frustrating" [See full review](https://www.capterra.com/p/212906/Kenect/#Capterra___2648695) SO Shey O. Service Sales Consultant > "The option with the mobile version to send photos is very handy as well." [See full review](https://www.capterra.com/p/212906/Kenect/#Capterra___2648832) AH AARON H. SERVICE MANAGER > "Would be lost without in my day to day connectivity with my customers." [See full review](https://www.capterra.com/p/212906/Kenect/#Capterra___2649651) [View Reviews](https://www.capterra.com/p/212906/Kenect/reviews/) ## User interface [WhatsApp](https://www.capterra.com/p/180345/WhatsApp/) 4.69 (16,349) [Kenect](https://www.capterra.com/p/212906/Kenect/) 4.63 (93) ## Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ### Features Do these products fit your needs? Prioritize real-user-identified key features according to your needs to find your best fit. \--% Fit vs \--% Fit Activity Dashboard 207 Important AI Copilot 150 Important API 120 Important WhatsApp 16/33 - Activity Dashboard - AI Copilot - API - Autoresponders - Canned Responses - Chat/Messaging - Collaboration Tools - Contact Management - CRM - Customizable Branding - Document Storage - Email Management - File Sharing - Generative AI - Geotargeting - Interaction Tracking - Mobile Access - Multi-Channel Communication - Offline Form - Proactive Chat - Real-Time Analytics - Real-time Consumer-facing Chat - Real-Time Monitoring - Real-Time Notifications - Reporting/Analytics - Screen Sharing - Search/Filter - Single Sign On - Support Ticket Management - Surveys & Feedback - Third-Party Integrations - Transcripts/Chat History - Transfers/Routing [See all features](https://www.capterra.com/p/180345/WhatsApp/#features) Kenect Top features 17/33 - Activity Dashboard - AI Copilot - API - Autoresponders - Canned Responses - Chat/Messaging - Collaboration Tools - Contact Management - CRM - Customizable Branding - Document Storage - Email Management - File Sharing - Generative AI - Geotargeting - Interaction Tracking - Mobile Access - Multi-Channel Communication - Offline Form - Proactive Chat - Real-Time Analytics - Real-time Consumer-facing Chat - Real-Time Monitoring - Real-Time Notifications - Reporting/Analytics - Screen Sharing - Search/Filter - Single Sign On - Support Ticket Management - Surveys & Feedback - Third-Party Integrations - Transcripts/Chat History - Transfers/Routing [See all features](https://www.capterra.com/p/212906/Kenect/#features) ### Recognition WhatsApp is recognized as a top-rated tool in 2 Capterra Shortlist reports Best Value Live ChatSoftware (2026)  Kenect is recognized as a top-rated tool in 1 Capterra Shortlist reports ### Deployment & support WhatsApp Deployment - Cloud, SaaS, Web-Based - Desktop Mac - Desktop Windows - Desktop Linux - On-Premise Windows - On-Premise Linux - Desktop Chromebook - Mobile Android - Mobile iPhone - Mobile iPad Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Kenect Deployment - Cloud, SaaS, Web-Based - Desktop Mac - Desktop Windows - Desktop Linux - On-Premise Windows - On-Premise Linux - Desktop Chromebook - Mobile Android - Mobile iPhone - Mobile iPad Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos ### Company Details WhatsApp - By WhatsApp - Located in United States - Founded in Kenect - By Kenect - Located in United States - Founded in ## Popular Comparisons [WhatsApp](https://www.capterra.com/p/180345/WhatsApp/)[4.69 (16,349)](https://www.capterra.com/p/180345/WhatsApp/reviews/) vs [Slack](https://www.capterra.com/p/135003/Slack/)[4.66 (24,092)](https://www.capterra.com/p/135003/Slack/reviews/) Contact vendor for pricing Price $8.75/month 4.6 Features 4.6 4.8 Ease of Use 4.6 [View full comparison](https://www.capterra.com/compare/135003-180345/Slack-vs-WhatsApp) [Kenect](https://www.capterra.com/p/212906/Kenect/)[4.63 (93)](https://www.capterra.com/p/212906/Kenect/reviews/) vs [Podium](https://www.capterra.com/p/164285/Podium/)[4.26 (522)](https://www.capterra.com/p/164285/Podium/reviews/) $1 Price Contact vendor for pricing 4.5 Features 4.2 4.7 Ease of Use 4.3 [View full comparison](https://www.capterra.com/compare/164285-212906/Podium-vs-Kenect) [WhatsApp](https://www.capterra.com/p/180345/WhatsApp/)[4.69 (16,349)](https://www.capterra.com/p/180345/WhatsApp/reviews/) vs [LiveChat](https://www.capterra.com/p/62194/LiveChat/)[4.64 (1,721)](https://www.capterra.com/p/62194/LiveChat/reviews/) Contact vendor for pricing Price $25/month 4.6 Features 4.5 4.8 Ease of Use 4.6 [View full comparison](https://www.capterra.com/compare/62194-180345/LiveChat-vs-WhatsApp) [WhatsApp](https://www.capterra.com/p/180345/WhatsApp/)[4.69 (16,349)](https://www.capterra.com/p/180345/WhatsApp/reviews/) vs [LiveAgent](https://www.capterra.com/p/102188/LiveAgent/)[4.68 (1,777)](https://www.capterra.com/p/102188/LiveAgent/reviews/) Contact vendor for pricing Price $15/month 4.6 Features 4.6 4.8 Ease of Use 4.6 [View full comparison](https://www.capterra.com/compare/102188-180345/LiveAgent-vs-WhatsApp) [WhatsApp](https://www.capterra.com/p/180345/WhatsApp/)[4.69 (16,349)](https://www.capterra.com/p/180345/WhatsApp/reviews/) vs [Text Request](https://www.capterra.com/p/167015/Text-Request/)[4.63 (1,193)](https://www.capterra.com/p/167015/Text-Request/reviews/) Contact vendor for pricing Price $59/month 4.6 Features 4.5 4.8 Ease of Use 4.6 [View full comparison](https://www.capterra.com/compare/167015-180345/Text-Request-vs-WhatsApp) [WhatsApp](https://www.capterra.com/p/180345/WhatsApp/)[4.69 (16,349)](https://www.capterra.com/p/180345/WhatsApp/reviews/) vs [Tidio](https://www.capterra.com/p/144040/Tidio-Chat/)[4.73 (590)](https://www.capterra.com/p/144040/Tidio-Chat/reviews/) Contact vendor for pricing Price $0/month 4.6 Features 4.6 4.8 Ease of Use 4.7 [View full comparison](https://www.capterra.com/compare/144040-180345/Tidio-Chat-vs-WhatsApp) [WhatsApp](https://www.capterra.com/p/180345/WhatsApp/)[4.69 (16,349)](https://www.capterra.com/p/180345/WhatsApp/reviews/) vs [Zoho Desk](https://www.capterra.com/p/169505/Zoho-Desk/)[4.51 (2,212)](https://www.capterra.com/p/169505/Zoho-Desk/reviews/) Contact vendor for pricing Price $20/month 4.6 Features 4.5 4.8 Ease of Use 4.4 [View full comparison](https://www.capterra.com/compare/169505-180345/Zoho-Desk-vs-WhatsApp) [WhatsApp](https://www.capterra.com/p/180345/WhatsApp/)[4.69 (16,349)](https://www.capterra.com/p/180345/WhatsApp/reviews/) vs [Zendesk Suite](https://www.capterra.com/p/164283/Zendesk/)[4.41 (4,079)](https://www.capterra.com/p/164283/Zendesk/reviews/) Contact vendor for pricing Price $39/month 4.6 Features 4.4 4.8 Ease of Use 4.3 [View full comparison](https://www.capterra.com/compare/164283-180345/Zendesk-vs-WhatsApp) [WhatsApp](https://www.capterra.com/p/180345/WhatsApp/)[4.69 (16,349)](https://www.capterra.com/p/180345/WhatsApp/reviews/) vs [Chatway](https://www.capterra.com/p/10014051/Chatway/)[4.90 (77)](https://www.capterra.com/p/10014051/Chatway/reviews/) Contact vendor for pricing Price $0/month 4.6 Features 4.8 4.8 Ease of Use 5.0 [View full comparison](https://www.capterra.com/compare/180345-10014051/WhatsApp-vs-Chatway) [WhatsApp](https://www.capterra.com/p/180345/WhatsApp/)[4.69 (16,349)](https://www.capterra.com/p/180345/WhatsApp/reviews/) vs [Bitrix24](https://www.capterra.com/p/113540/Bitrix24/)[4.19 (989)](https://www.capterra.com/p/113540/Bitrix24/reviews/) Contact vendor for pricing Price $69/month 4.6 Features 4.3 4.8 Ease of Use 4.0 [View full comparison](https://www.capterra.com/compare/113540-180345/Bitrix24-vs-WhatsApp) [WhatsApp](https://www.capterra.com/p/180345/WhatsApp/)[4.69 (16,349)](https://www.capterra.com/p/180345/WhatsApp/reviews/) vs [Freshdesk](https://www.capterra.com/p/124981/Freshdesk/)[4.50 (3,414)](https://www.capterra.com/p/124981/Freshdesk/reviews/) Contact vendor for pricing Price $19/month 4.6 Features 4.3 4.8 Ease of Use 4.5 [View full comparison](https://www.capterra.com/compare/124981-180345/Freshdesk-vs-WhatsApp) [WhatsApp](https://www.capterra.com/p/180345/WhatsApp/)[4.69 (16,349)](https://www.capterra.com/p/180345/WhatsApp/reviews/) vs [Missive](https://www.capterra.com/p/152884/Missive/)[4.89 (168)](https://www.capterra.com/p/152884/Missive/reviews/) Contact vendor for pricing Price $18/month 4.6 Features 4.7 4.8 Ease of Use 4.8 [View full comparison](https://www.capterra.com/compare/152884-180345/Missive-vs-WhatsApp)