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WhatsApp vs Sendspark: Which is a better fit?

Updated on February 18th, 2025
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Summary
Key features rated by users
Features selected based on 2,694 reviews from Customer Communications Management users.
% Fit
Missing features
Feature ratings
SMS Messaging
NA
Social Media Integration
NA
Customer Database
NA
Chat/Messaging
4.8
Inbox Management
NA
% Fit
Missing features
Feature ratings
SMS Messaging
NA
Social Media Integration
NA
Customer Database
NA
Chat/Messaging
NA
Inbox Management
NA
User satisfaction
4.7
User reviews15,970
Ease of use
4.8
Functionality
4.6
Value for money
4.7
Customer support
4.3
4.7
User reviews84
Ease of use
4.8
Functionality
4.5
Value for money
4.9
Customer support
4.9
Price starts from
--
Not provided by vendor
Free version
Free trial
--
Monthly subscription
Free version
Free trial
Best for

Mobile application for small businesses who wish to quickly and easily communicate with their customers.

Sales, Marketing, Customer Success, and Customer Support.

User reviews
pros & cons
1 / 4
View Reviews
1 / 4
View Reviews
Video reviews
Eva F
bookkeeper
5.0

Eva F.: My name is Eva. I am the owner of a bookkeeping firm. I give WhatsApp a five out of five rating. I was using my text messenger app to communicate with my friends and family and my teammates. I had many issues using it. It was hard to communicate, hard to keep track of messages, and that's why I switched to WhatsApp. Using WhatsApp makes it very easy to communicate with my teammates. It allows for me to upload it on my desktop and use it on my desktop as I'm working throughout the day. Communication is very clear and easy and allows for me to use a full range of different messages and messaging types to share with my team. WhatsApp was very easy to implement into my business. It was easy to download the app onto my phone, and then from there to download the WhatsApp onto my desktop computer was also extremely easy. Implementing it took maybe one minute and was worth every second that it was and has been very easy to use moving forward. It is free and very, very easy to use and very easy to implement whether you're using it with just friends and family and personal communication or to use across a team or a platform like that.

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video-0d72c3c8-0208-47b5-a97a-08d9593657f5
Moses T
Marketer
4.0

Moses: Hi, my name is Moses. I am the owner of a digital marketing company. I give Sendspark a review of 4/5. For more review like this click below. Before using Sendspark, I was using Loom. Loom was a [inaudible 00:00:14] I was using for 1 1/2 years before switching to Sendspark, just because Loom was actually getting costly for me, in terms of the price point and in terms of the memory storage. So, that's why I effectively switched over to Sendspark. So the reason I went with Sendspark was the first thing it was having a lifetime deal at the point of getting. But at the same time it was a really close replica of what I'd use before, which is Loom. And it has really great features in terms of using Sendspark and it has a great support system that integrate development map. So, that allows me to actually be confident in switching from Loom, which was product I used for 1 1/2 years, to something like Sendspark. Integrating Sendspark into my business processes was very easy as it would had the same, similar workflow to the tools that I used before. So it wasn't really complicated. It was just installing a Chrome application. And just once, once the exact create an account and we are pretty much good to go. So that was really an easy integration into my business process and workflow. For anybody who's considering Sendspark I would say that if you are okay with it being still in the developmental phase of the product, then you just go for it, because I see upgrade potential in it developing. But apart from that, it's a wonderful product. I mean, there's still a little bit parts here and there, as I said this in the pre-development phase. But with that being said, it's a fairly easy to use product, is cost effective and it definitely helps someone in their business.

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User interface
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1 Video
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Do these products fit your needs?

Prioritize real-user-identified key features according to your needs to find your best fit.

Logo Img
--%
Logo Img
--%
Activity Dashboard
207
Important
Activity Tracking
388
Important

WhatsApp

Top Features
14/34
  • Activity Tracking
  • Call Recording
  • Compliance Management
  • Content Management
  • CRM
  • Customer Database
  • Customer History
  • Customizable Branding
  • Email Management
  • Feedback Management
  • Inbox Management
  • Interactive Content
  • IVR
  • Knowledge Base Management
  • Reporting & Statistics
  • SMS Messaging
  • Social Media Integration
  • Surveys & Feedback
  • Template Management
  • Workflow Management
  • Activity Dashboard
  • Alerts/Notifications
  • API
  • Autoresponders
  • Batch Communications
  • Chat/Messaging
  • Collaboration Tools
  • Interaction Tracking
  • Multi-Channel Communication
  • Multi-Language
  • On-Demand Communications
  • Personalization
  • Third-Party Integrations
  • Video Support
See All features
Hide Customer Communications Management Software Features -

Sendspark

12/34
Show Customer Communications Management Software Features +
WhatsApp
Deployment
  • Cloud, SaaS, Web-Based
  • Desktop - Mac
  • Desktop - Windows
  • Desktop - Linux
  • Desktop - Chromebook
  • On-Premise - Windows
  • On-Premise - Linux
  • Mobile - Android
  • Mobile - iPhone
  • Mobile - iPad
Support
  • Email/Help Desk
  • FAQs/Forum
  • Knowledge Base
  • Phone Support
  • 24/7 (Live rep)
  • Chat
Training
  • In Person
  • Live Online
  • Webinars
  • Documentation
  • Videos
Sendspark
Deployment
  • Cloud, SaaS, Web-Based
  • Desktop - Mac
  • Desktop - Windows
  • Desktop - Linux
  • Desktop - Chromebook
  • On-Premise - Windows
  • On-Premise - Linux
  • Mobile - Android
  • Mobile - iPhone
  • Mobile - iPad
Support
  • Email/Help Desk
  • FAQs/Forum
  • Knowledge Base
  • Phone Support
  • 24/7 (Live rep)
  • Chat
Training
  • In Person
  • Live Online
  • Webinars
  • Documentation
  • Videos
WhatsApp
  • By WhatsApp
  • Located in United States
Sendspark
  • By Sendspark
  • Located in United States
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