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WhatsApp vs MyAlice: Which is a better fit?

Updated on February 12th, 2025
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Summary
Key features rated by users
Features selected based on 3,119 reviews from Live Chat users.
% Fit
Missing features
Feature ratings
Real-Time Notifications
4.7
Chat/Messaging
4.8
Real-Time Monitoring
NA
Contact Management
NA
Screen Sharing
NA
% Fit
Missing features
Feature ratings
Real-Time Notifications
NA
Chat/Messaging
NA
Real-Time Monitoring
NA
Contact Management
NA
Screen Sharing
NA
User satisfaction
4.7
User reviews15,967
Ease of use
4.8
Functionality
4.6
Value for money
4.7
Customer support
4.3
4.7
User reviews17
Ease of use
4.9
Functionality
4.5
Value for money
4.7
Customer support
4.8
Price starts from
--
Not provided by vendor
Free version
Free trial
--
Not provided by vendor
Free version
Free trial
Best for

Mobile application for small businesses who wish to quickly and easily communicate with their customers.

Ecommerce Manager , Ecommerce Developer , Ecommerce Business Owner , Customer Service Support Manager , Customer Support Specialist , Chatbot Developer

User reviews
pros & cons
1 / 4
View Reviews
1 / 4
View Reviews
Video reviews
Eva F
bookkeeper
5.0

Eva F.: My name is Eva. I am the owner of a bookkeeping firm. I give WhatsApp a five out of five rating. I was using my text messenger app to communicate with my friends and family and my teammates. I had many issues using it. It was hard to communicate, hard to keep track of messages, and that's why I switched to WhatsApp. Using WhatsApp makes it very easy to communicate with my teammates. It allows for me to upload it on my desktop and use it on my desktop as I'm working throughout the day. Communication is very clear and easy and allows for me to use a full range of different messages and messaging types to share with my team. WhatsApp was very easy to implement into my business. It was easy to download the app onto my phone, and then from there to download the WhatsApp onto my desktop computer was also extremely easy. Implementing it took maybe one minute and was worth every second that it was and has been very easy to use moving forward. It is free and very, very easy to use and very easy to implement whether you're using it with just friends and family and personal communication or to use across a team or a platform like that.

How Capterra sources reviews
View all video reviews
Dave C
Director
4.0

Dave C.: Hi, my name is Dave. I'm a director of Design Agency, and today I'll be reviewing MyAlice, which I give four out of five stars. For more reviews like this, click the link. Below before using MyAlice, I used a few other live chat platforms, but the problem was either they did not have an integration with Shopify, or if they did the integration wasn't as solid. With MyAlice, the integration has been working great, and it's been a pleasure to kind of test out. What I love about MyAlice is that it has a very clean and easy to navigate dashboard. It's super easy to find things and set things up. I also love that their bot builder is drag and drop. You just click a button and you can easily move things around and get going with building your automated bot. Getting started with MyAlice was really easy. I was up and running within 10 to 15 minutes. You just sign up for an account and then you connect it with Shopify, or other platforms that you might use. And they've just made the process as simple as possible. If you're considering MyAlice, I highly recommend the free trial. You can get up and going and test out the full platform. You can even integrate it with whatever eCommerce platform you're using on the trial. That way you can really test it out and see if it's right for you.

How Capterra sources reviews
View all video reviews
User interface
180345 video thumbnail}
1 Video
242232 video thumbnail}
1 Video
180345
2 screenshots
No screenshots provided by vendor
Do these products fit your needs?

Prioritize real-user-identified key features according to your needs to find your best fit.

Logo Img
--%
Logo Img
--%
Activity Dashboard
207
Important
API
388
Important

WhatsApp

Top Features
13/31
  • Contact Management
  • CRM
  • Customizable Branding
  • Document Storage
  • Email Management
  • Geotargeting
  • Offline Form
  • Proactive Chat
  • Real-Time Analytics
  • Real-Time Monitoring
  • Reporting/Analytics
  • Screen Sharing
  • Search/Filter
  • Single Sign On
  • Support Ticket Management
  • Surveys & Feedback
  • Transcripts/Chat History
  • Transfers/Routing
  • Activity Dashboard
  • API
  • Autoresponders
  • Canned Responses
  • Chat/Messaging
  • Collaboration Tools
  • File Sharing
  • Interaction Tracking
  • Mobile Access
  • Multi-Channel Communication
  • Real-time Consumer-facing Chat
  • Real-Time Notifications
  • Third-Party Integrations
See All features
Hide Live Chat Software Features -

MyAlice

6/31
Show Live Chat Software Features +
WhatsApp
Deployment
  • Cloud, SaaS, Web-Based
  • Desktop - Mac
  • Desktop - Windows
  • Desktop - Linux
  • Desktop - Chromebook
  • On-Premise - Windows
  • On-Premise - Linux
  • Mobile - Android
  • Mobile - iPhone
  • Mobile - iPad
Support
  • Email/Help Desk
  • FAQs/Forum
  • Knowledge Base
  • Phone Support
  • 24/7 (Live rep)
  • Chat
Training
  • In Person
  • Live Online
  • Webinars
  • Documentation
  • Videos
MyAlice
Deployment
  • Cloud, SaaS, Web-Based
  • Desktop - Mac
  • Desktop - Windows
  • Desktop - Linux
  • Desktop - Chromebook
  • On-Premise - Windows
  • On-Premise - Linux
  • Mobile - Android
  • Mobile - iPhone
  • Mobile - iPad
Support
  • Email/Help Desk
  • FAQs/Forum
  • Knowledge Base
  • Phone Support
  • 24/7 (Live rep)
  • Chat
Training
  • In Person
  • Live Online
  • Webinars
  • Documentation
  • Videos
WhatsApp
  • By WhatsApp
  • Located in United States
MyAlice
  • By Alice Labs
  • Located in Singapore
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