--- title: "Compare WhatsApp vs Zenvia Customer Cloud 2026 | Capterra" description: "Unsure of what to choose? Check Capterra to compare WhatsApp and Zenvia Customer Cloud based on pricing, features, product details, and verified reviews." source_url: "https://www.capterra.com/compare/180345-265368/WhatsApp-vs-Zenvia-Conversion" page_type: "comparison" language: "en" --- # WhatsApp vs Zenvia Customer Cloud Features and Cost Comparison Last updated September 17th, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team.[Learn more](https://www.capterra.com/our-story/) Your comparison: WhatsAppZenvia Customer Cloud2/4 selected [WhatsApp](https://www.capterra.com/p/180345/WhatsApp/)[4.7 (16,466)](https://www.capterra.com/p/180345/WhatsApp/reviews/) [Zenvia Customer Cloud](https://www.capterra.com/p/265368/Zenvia-Conversion/)[4.1 (359)](https://www.capterra.com/p/265368/Zenvia-Conversion/reviews/) [## WhatsApp](https://www.capterra.com/p/180345/WhatsApp/)[4.7 (16,466)](https://www.capterra.com/p/180345/WhatsApp/reviews/) Starting Price Contact vendor Value-for-Money 4.7 Functionality 4.6 Ease of Use 4.8 Customer Service 4.3 Reviews Sentiment Based on [16,466 reviews](#user-reviews) Positive 15,777 Neutral 574 Negative 115 [## Zenvia Customer Cloud](https://www.capterra.com/p/265368/Zenvia-Conversion/)[4.1 (359)](https://www.capterra.com/p/265368/Zenvia-Conversion/reviews/) Starting Price Contact vendor Value-for-Money 3.8 Functionality 3.8 Ease of Use 4.2 Customer Service 4 Reviews Sentiment Based on [359 reviews](#user-reviews) Positive 277 Neutral 52 Negative 30 ## Not a match? Find software alternatives tailored to your priorities. These software suggestions are similar to those you’re currently comparing. ### Freshdesk 4.5 (3,481) * * * Starting Price $19.00 Per User,Per Month Free Trial Free Version * * * User rating 94% of reviewers rated it above 4 stars * * * ### Zendesk Suite 4.4 (4,092) * * * Starting Price $115.00 Per User,Per Month Free Trial Free Version * * * User rating 89% of reviewers rated it above 4 stars * * * Highest Rated ### LiveAgent 4.7 (1,789) * * * Starting Price $15.00 Per User,Per Month Free Trial Free Version * * * User rating 97% of reviewers rated it above 4 stars * * * ### Hiver 4.7 (148) * * * Starting Price $55.00 Per User,Per Month Free Trial Free Version * * * User rating 95% of reviewers rated it above 4 stars * * * What’s your intended use case? ## Summary * * * Key features rated by users Features selected based on 2,961 reviews from customer communications management software users. about the Fit Score methodology. Fit Score methodology Our Fit Score reflects how reviewers rate a product’s performance against a set of features reviewers rate as most important. A higher score indicates the product is rated better in delivering what reviewers most care about. If the Fit Score is not shown for a specific product, that only means there are currently not enough relevant data points to develop a meaningful score. It does not indicate that the product should be excluded from further evaluation. Best for Methodology \--%Fit Missing features Feature ratings SMS Messaging 5.0 Email Management NA Social Media Integration NA Chat/Messaging 4.8 Customer Database NA 57%Fit Missing features Feature ratings SMS Messaging 3.3 Email Management NA Social Media Integration 3.8 Chat/Messaging 4.1 Customer Database NA User satisfaction User satisfaction 4.7 User reviews[16,466](https://www.capterra.com/p/180345/WhatsApp/reviews/) Ease of use 4.8 Functionality 4.6 Value for money 4.7 Customer support 4.3 User satisfaction 4.1 User reviews[359](https://www.capterra.com/p/265368/Zenvia-Conversion/reviews/) Ease of use 4.2 Functionality 3.8 Value for money 3.8 Customer support 4.0 Price starts from Price starts from \-- - Free version - Free trial Price starts from \-- - Free version - Free trial Best for Best for WhatsApp is used by customer service departments, marketing teams, sales organizations, e-commerce companies, banks, retailers, and businesses seeking to engage customers at scale. Best for Small, midsize, and large businesses in retail, education, insurance, finance, health, and construction industries. ## User reviews Pros & cons Michael Z. Owner > "The call quality is solid, messages are delivered quickly, and features like voice notes, group chats, and media sharing make everyday communication convenient. While it’s not..." [See full review](https://www.capterra.com/p/180345/WhatsApp/#Capterra___7137312) SR Shawn R. Graphic Design - Art and Creative Direction > "The app's automatic compression of images and videos compromises visual quality, forcing me to use other transfer platforms whenever I need to approve HD files." [See full review](https://www.capterra.com/p/180345/WhatsApp/#Capterra___7197529) Steven D. Sales Manager > "An efficient instant messaging tool that allows you to communicate with family, friends, and business partners, enabling the rapid transmission of text, voice messages, and..." [See full review](https://www.capterra.com/p/180345/WhatsApp/#Capterra___7188442) VR Verified Reviewer Team Lead > "Being a simple chat app means there's no plugin ecosystem, no third party modules and no way to meaningfully extend the core interface (Unless reviewing business API's, which..." [See full review](https://www.capterra.com/p/180345/WhatsApp/#Capterra___7131246) SH Sophia H. Patient Care Coordinator > "The platform offers fast communication, end-to-end encryption for privacy, and the ability to share photos, videos, documents, and locations easily." [See full review](https://www.capterra.com/p/180345/WhatsApp/#Capterra___7162246) Jessica B. Owner > "I truly believe this is a platform to allow scammers and hackers and typical criminals to contact anyone even if they're blocked on regular calls as spam and it's a unsafe..." [See full review](https://www.capterra.com/p/180345/WhatsApp/#Capterra___7183241) Sachin T. Infra Engineer > "The interface is intuitive, making it easy to share files, photos, and documents while staying connected with individuals and groups. Although there are a few areas that could..." [See full review](https://www.capterra.com/p/180345/WhatsApp/#Capterra___7183142) RG Romain G. Freelance Photographer > "the lack of message threading or task management features can quickly make chats confusing and lead to losing crucial information within a continuous stream of messages." [See full review](https://www.capterra.com/p/180345/WhatsApp/#Capterra___7184029) Cristin H. Office manager > "Being able to instantly drop pds, voice notes, and location tags makes it much faster and more agile than traditional email threads for daily operations" [See full review](https://www.capterra.com/p/180345/WhatsApp/#Capterra___7177164) VR Verified Reviewer IT Service Desk Analyst > "It also relies heavily on a stable internet connection, so calls and messages can be unreliable in low‑signal areas, and the app can take up a lot of storage over time as..." [See full review](https://www.capterra.com/p/180345/WhatsApp/#Capterra___7101164) VR Verified Reviewer Team Lead > "It hosts a standardised library of media (Gifs, emojis, etc) that maps across to most platforms (apple, android, microsoft) universally." [See full review](https://www.capterra.com/p/180345/WhatsApp/#Capterra___7131246) VR Verified Reviewer Software Engineer > "Another downside is that it can take up a lot of storage over time, especially with frequent media sharing in chats and groups." [See full review](https://www.capterra.com/p/180345/WhatsApp/#Capterra___7143429) DR Dave R. Manager > "From a business perspective, WhatsApp has improved responsiveness and strengthened customer communication by offering a simple, dependable, and widely adopted messaging..." [See full review](https://www.capterra.com/p/180345/WhatsApp/#Capterra___7185548) SB Scott B. Electrician > "I’m frustrated that statuses can’t exceed 30 seconds, this is forcing me to cut long videos and post multiples clips which is unnecessary more step." [See full review](https://www.capterra.com/p/180345/WhatsApp/#Capterra___7147576) SH Sophia H. Patient Care Coordinator > "Its strong security features, cross-platform accessibility, and consistent performance make it an effective communication tool for both personal and professional use." [See full review](https://www.capterra.com/p/180345/WhatsApp/#Capterra___7162246) Seppe H. Head of IT > "Additionally, the limit on file sizes for high-quality video sharing can be frustrating when I need to send large documents or clips." [See full review](https://www.capterra.com/p/180345/WhatsApp/#Capterra___7148133) VR Verified Reviewer Software Engineer > "It is especially useful for quick conversations and group chats, and it rarely requires any effort to figure out how things work. Despite a few small issues like storage usage..." [See full review](https://www.capterra.com/p/180345/WhatsApp/#Capterra___7143429) SM Shriya M. Assistant Trainee > "Also, media like photos and videos can quickly take up a lot of storage, and the backup/restore process isn’t always smooth." [See full review](https://www.capterra.com/p/180345/WhatsApp/#Capterra___7119822) JEP Jennifer Elizabeth P. Backend Developer > "The new screen sharing during a video call has been one of the greatest features ever, it reduce a lot of stress during call for me." [See full review](https://www.capterra.com/p/180345/WhatsApp/#Capterra___7120321) RS Ravindra S. Owner > "Additionally, the desktop application sometimes takes a long time to sync messages with the mobile device, especially after being offline for a while." [See full review](https://www.capterra.com/p/180345/WhatsApp/#Capterra___7159972) GA Gauri A. Senior HR Manager > "It is like I am giving them a demo of feature related to group calling or making them understand how filters work, which makes it easy for them to understand the features of..." [See full review](https://www.capterra.com/p/180345/WhatsApp/#Capterra___7166920) Maisie C. owner > "What I do not like is the uncertainty of if the other party received their message, and the poor notifications on my phone whenever their response was received" [See full review](https://www.capterra.com/p/180345/WhatsApp/#Capterra___7132363) Seppe H. Head of IT > "I also love the versatility of the desktop app, which allows me to stay connected and type much faster while I am working without needing to check my phone constantly." [See full review](https://www.capterra.com/p/180345/WhatsApp/#Capterra___7148133) Sachin T. Infra Engineer > "One aspect I like least about WhatsApp is that managing large groups can become difficult, as conversations can quickly become cluttered and important messages are easy to..." [See full review](https://www.capterra.com/p/180345/WhatsApp/#Capterra___7183142) Eromal R. Network Senior Operations Specialist Americas > "I appreciate that it functions as a comprehensive, centralized communications hub—it simplifies my daily life to have reliable international messaging, high-quality voice..." [See full review](https://www.capterra.com/p/180345/WhatsApp/#Capterra___7109162) CR Cort R. Data Analyst > "Some limited functionality with group messaging and integration with data products limits it at times." [See full review](https://www.capterra.com/p/180345/WhatsApp/#Capterra___7132978) CT Cameron T. IT Service Desk Analyst > "Whats App is a great messaging tool for use within the workplace for collaborative efforts or for personal use, providing lots of great services like texts, video calls and..." [See full review](https://www.capterra.com/p/180345/WhatsApp/#Capterra___7105479) CK Christina K. Manager > "If there is an invalid phone number that we are trying to reach out to, WhatsApp does not always let us know that it doesn't go through unless we go back and check it..." [See full review](https://www.capterra.com/p/180345/WhatsApp/#Capterra___7157080) Maragaret L. Owner > "I enjoy using it for personal, but I also receive business notifications for my software updates, for new art masterclasses available and for keeping in touch with people..." [See full review](https://www.capterra.com/p/180345/WhatsApp/#Capterra___7077974) VR Verified Reviewer Software Engineer > "What I like least about WhatsApp is the lack of strong customer support since there is no direct way to quickly resolve issues when something goes wrong." [See full review](https://www.capterra.com/p/180345/WhatsApp/#Capterra___7143429) KL Kat L. Undisclosed > "The app runs smoothly with very few bugs, makes communication fast and convenient, and is helpful for coordinating projects, sharing files, and staying connected." [See full review](https://www.capterra.com/p/180345/WhatsApp/#Capterra___7157291) DC Daniel C. Benefits and Compliance Manager > "I can't think of too many cons. If i had to give 1 I would say that I am unsure if you can turn off the Meta AI aspect/chat button which can be a bit annoying if you are..." [See full review](https://www.capterra.com/p/180345/WhatsApp/#Capterra___7159045) MW Marita W. Realtor > "It syncs very well with my cellphone allowing me to make calls and send texts simply by downloading the app." [See full review](https://www.capterra.com/p/180345/WhatsApp/#Capterra___7167343) Zeeshan N. Site Executive Officer > "Its lack of ability to control , scams, phishing attempts and the spread of misinformation , especially in large Group Chats." [See full review](https://www.capterra.com/p/180345/WhatsApp/#Capterra___7061925) TP Tomica P. Supervisor > "It allows me to create as many group chats as possible and keep all the information within them." [See full review](https://www.capterra.com/p/180345/WhatsApp/#Capterra___7127782) Portia A. Nurse > "Sometimes notifications can be delayed and group chats can get a bit overwhelming and also the downloads." [See full review](https://www.capterra.com/p/180345/WhatsApp/#Capterra___7131665) AM Andy M. NA > "It keeps me in touch within the UK with my family who live 300 miles away be it video, text or phone calls that cost nothing to make." [See full review](https://www.capterra.com/p/180345/WhatsApp/#Capterra___7148110) Alessandro N. admin > "privacy is not guaranteed, connection with meta apps has worsened it and make us consider to change to another app texting" [See full review](https://www.capterra.com/p/180345/WhatsApp/#Capterra___7183968) HK Huda K. Rebel and Founder Co-CEO Huda Beauty > "Using the application allows achieving open rates close to 90% for exclusive announcements or product drops." [See full review](https://www.capterra.com/p/180345/WhatsApp/#Capterra___7180364) KW Kayla W. hr > "sometimes there are connection issues when audio and video calling people the signal is not as strong" [See full review](https://www.capterra.com/p/180345/WhatsApp/#Capterra___7127825) SM Shriya M. Assistant Trainee > "It makes communication easy with features like group chats, file sharing, and end-to-end encryption for privacy" [See full review](https://www.capterra.com/p/180345/WhatsApp/#Capterra___7119822) Michael Z. Owner > "Group chats can get messy quickly, and there aren’t many tools to properly manage or filter conversations." [See full review](https://www.capterra.com/p/180345/WhatsApp/#Capterra___7137312) VR Verified Reviewer Digital coordinator > "I loved that I now can contact friends and family internationally, that it is easy to use, and the ability to share videos and photos fairly well in addition to customizable..." [See full review](https://www.capterra.com/p/180345/WhatsApp/#Capterra___7114964) MN Melissa N. Owner > "Sometimes since it is not my main messaging and calling app I can miss or forget to look at notifications" [See full review](https://www.capterra.com/p/180345/WhatsApp/#Capterra___7174782) ANJ Aja Nurse J. Student Leader > "Sharing environmental activities, updates, and links across platforms was simple, and students could join with one click." [See full review](https://www.capterra.com/p/180345/WhatsApp/#Capterra___7150822) AM Ahmed M. Freelancer > "Lack of content control: WhatsApp does not provide any control over the content of messages sent through it, which sometimes causes unwanted content to reach the user, as well..." [See full review](https://www.capterra.com/p/180345/WhatsApp/#Capterra___6781365) RS Ravindra S. Owner > "WhatsApp is incredibly user-friendly and offers seamless instant messaging, voice calls, and video calls for free." [See full review](https://www.capterra.com/p/180345/WhatsApp/#Capterra___7159972) WR Will R. SR. HR Operations Specialist > "The group chats can sometimes become overwhelming with too many messages, and it can be difficult to keep up with conversations." [See full review](https://www.capterra.com/p/180345/WhatsApp/#Capterra___7131420) DR Dave R. Manager > "File sharing, voice calls, and instant messaging make it an effective business communication tool." [See full review](https://www.capterra.com/p/180345/WhatsApp/#Capterra___7185548) Cynthia R. Therapist > "Often times I get group invitations from folks I don't know and that sometimes can frustrate me but I'm able to decline requests." [See full review](https://www.capterra.com/p/180345/WhatsApp/#Capterra___7135950) Cristin H. Office manager > "WhatsApp serves a highly efficient real-time communication platform for small teams and client management." [See full review](https://www.capterra.com/p/180345/WhatsApp/#Capterra___7177164) AG Amita G. Learning and Development Coordinator > "That you cannot send messages or receive them if you don't have internet connection. When photos are send, I dislike the fact that the picture quality is reduced." [See full review](https://www.capterra.com/p/180345/WhatsApp/#Capterra___7097026) Eromal R. Network Senior Operations Specialist Americas > "Finally, the ability to quickly share different media types (photos, documents, contacts, locations) is very well integrated and dependable." [See full review](https://www.capterra.com/p/180345/WhatsApp/#Capterra___7109162) BT Brianna T. Lead Editor > "Unfortunately you have to go into the settings and individually mute large group chats." [See full review](https://www.capterra.com/p/180345/WhatsApp/#Capterra___7125241) BK Brad K. Gigawatt AI - Founder and Executive Chairman > "Clients deeply appreciate the ability to ask a quick question and get an immediate response without going through the formatting of an email" [See full review](https://www.capterra.com/p/180345/WhatsApp/#Capterra___7179999) PP Pronay P. Consultant > "There is a issue, I'm facing an issue where WhatsApp audio messages automatically switch from the external speaker to the call speaker, and the proximity sensor turns off the..." [See full review](https://www.capterra.com/p/180345/WhatsApp/#Capterra___6529389) EJ Ethan J. Auditor > "The app allows for video calls and mobile calls using internet instead of data." [See full review](https://www.capterra.com/p/180345/WhatsApp/#Capterra___7129105) VR Verified Reviewer Computer Engineer > "Also, backups are not always fully encrypted, and some updates introduce changes that may affect performance or privacy concerns due to its connection with Meta." [See full review](https://www.capterra.com/p/180345/WhatsApp/#Capterra___7088622) MK Maik K. Content Creator > "Sending direct messages, voice notes and high quality photos is fast and simple with WhatsApp." [See full review](https://www.capterra.com/p/180345/WhatsApp/#Capterra___7138260) CSL Charles-Stephen L. CYM Media Generalist > "You can lose data without realizing it thanks to the disappearing messages option." [See full review](https://www.capterra.com/p/180345/WhatsApp/#Capterra___7169889) IA Islam A. free lancer > "it is amazing application help me to being in touch with all people and i can send a voice notes and typing to my friends and i can know my friends news and i wanted to hear..." [See full review](https://www.capterra.com/p/180345/WhatsApp/#Capterra___6829307) MGB Mary Grace B. Dance Instructor > "Sometimes I find it hard to make a group chat with people who are not in my contacts, if there was a way to search someone's name without having them saved that might help?" [See full review](https://www.capterra.com/p/180345/WhatsApp/#Capterra___7088747) SRF Sara Ruth F. Manager > "I like that I can easily communicate with my contacts and I can share all kinds of information, such as videos, images, and even my location which is very useful for..." [See full review](https://www.capterra.com/p/180345/WhatsApp/#Capterra___6761457) RJ Rashaad J. Junior A and R Associate > "Information can quickly be lost in conversations if ephemeral messages are enabled." [See full review](https://www.capterra.com/p/180345/WhatsApp/#Capterra___7135261) Bishal S. relationship manager > "rich media sharing, dependable group chats,robust end to end encryption for privacy, free, world wide communication." [See full review](https://www.capterra.com/p/180345/WhatsApp/#Capterra___7076862) SRF Sara Ruth F. Manager > "I don't like that you need a cell phone to be able to use it because when my mobile device breaks down I can no longer use the application, and while I am repairing or..." [See full review](https://www.capterra.com/p/180345/WhatsApp/#Capterra___6761457) KKF Keise Kethlen F. Home office > "I really like it because of its many features, such as: switching between conversations, organizing conversations in folders, keeping frequent conversations, creating groups..." [See full review](https://www.capterra.com/p/180345/WhatsApp/#Capterra___6564370) Kian K. Sales Manager > "Sometimes we get logged out from the sales teams side, and it's a hassle to have to scan the login from the main user everytime, however CRM stays connected." [See full review](https://www.capterra.com/p/180345/WhatsApp/#Capterra___7054041) Stephanie W. Owner > "I like how customizeable the notifications are and that you can decide whether your messages show "read" or not." [See full review](https://www.capterra.com/p/180345/WhatsApp/#Capterra___7117513) Parker W. Teacher > "The biggest downside for me is that it relies heavily on your phone number, which isn’t always ideal." [See full review](https://www.capterra.com/p/180345/WhatsApp/#Capterra___7137909) SR Sam R. Residency Program Administrator > "I especially love the voice message feature, where you can convey a good amount of information without typing a novel." [See full review](https://www.capterra.com/p/180345/WhatsApp/#Capterra___7118366) Ragupathy S. Freelancer > "The biggest issue is image compression. When I send a photo, the quality gets reduced significantly." [See full review](https://www.capterra.com/p/180345/WhatsApp/#Capterra___7060077) CK Corey K. Director of Sales > "It is dependable to send large files and free international voice/video calls is a plus!" [See full review](https://www.capterra.com/p/180345/WhatsApp/#Capterra___7115677) MK Maik K. Content Creator > "There is no way to post status videos longer than30 seconds." [See full review](https://www.capterra.com/p/180345/WhatsApp/#Capterra___7138260) TP Tomica P. Supervisor > "The thing that I like the most about WhatsApp is that it stores all your data and media in the chats." [See full review](https://www.capterra.com/p/180345/WhatsApp/#Capterra___7127782) KL Kat L. Undisclosed > "One downside of WhatsApp is that customer support can be slow or limited when problems occur." [See full review](https://www.capterra.com/p/180345/WhatsApp/#Capterra___7157291) HL Hagit L. פקידה > "I especially like the ability to make high‑quality voice and video calls." [See full review](https://www.capterra.com/p/180345/WhatsApp/#Capterra___7159579) BB Blake B. Inspector > "Sometime the connection isn’t the best, choppy phone calls, lag in response." [See full review](https://www.capterra.com/p/180345/WhatsApp/#Capterra___7181247) LS Lauren S. President > "The app is great for sharing media files, documents and links as well as having group chats with the ability to tag others for direct replies." [See full review](https://www.capterra.com/p/180345/WhatsApp/#Capterra___6664520) CU Chidubem U. PSW > "I experienced a few bugs and issues like text not loading, WhatsApp status or story not being arranged as it was uploaded." [See full review](https://www.capterra.com/p/180345/WhatsApp/#Capterra___7041971) Michael Z. Owner > "The call quality is solid, messages are delivered quickly, and features like voice notes, group chats, and media sharing make everyday communication convenient. While it’s not..." [See full review](https://www.capterra.com/p/180345/WhatsApp/#Capterra___7137312) SR Shawn R. Graphic Design - Art and Creative Direction > "The app's automatic compression of images and videos compromises visual quality, forcing me to use other transfer platforms whenever I need to approve HD files." [See full review](https://www.capterra.com/p/180345/WhatsApp/#Capterra___7197529) Sachin T. Infra Engineer > "The interface is intuitive, making it easy to share files, photos, and documents while staying connected with individuals and groups. Although there are a few areas that could..." [See full review](https://www.capterra.com/p/180345/WhatsApp/#Capterra___7183142) VR Verified Reviewer Team Lead > "Being a simple chat app means there's no plugin ecosystem, no third party modules and no way to meaningfully extend the core interface (Unless reviewing business API's, which..." [See full review](https://www.capterra.com/p/180345/WhatsApp/#Capterra___7131246) Eromal R. Network Senior Operations Specialist Americas > "The chat interface is clean and allows for easy organization with pinned chats and group management." [See full review](https://www.capterra.com/p/180345/WhatsApp/#Capterra___7109162) Sachin T. Infra Engineer > "One aspect I like least about WhatsApp is that managing large groups can become difficult, as conversations can quickly become cluttered and important messages are easy to..." [See full review](https://www.capterra.com/p/180345/WhatsApp/#Capterra___7183142) Eromal R. Network Senior Operations Specialist Americas > "The chat interface is clean and allows for easy organization with pinned chats and group management." [See full review](https://www.capterra.com/p/180345/WhatsApp/#Capterra___7109162) AG Ashkenaz G. Graphics designer > "Whatsapp haven't allowed much the user to customize the look and feel, its limited, it should've been more editable, the color, themes,looks and fonts" [See full review](https://www.capterra.com/p/180345/WhatsApp/#Capterra___6493959) Steven D. Sales Manager > "An efficient instant messaging tool that allows you to communicate with family, friends, and business partners, enabling the rapid transmission of text, voice messages, and..." [See full review](https://www.capterra.com/p/180345/WhatsApp/#Capterra___7188442) VR Verified Reviewer Team Lead > "Being a simple chat app means there's no plugin ecosystem, no third party modules and no way to meaningfully extend the core interface (Unless reviewing business API's, which..." [See full review](https://www.capterra.com/p/180345/WhatsApp/#Capterra___7131246) Eromal R. Network Senior Operations Specialist Americas > "Finally, the ability to quickly share different media types (photos, documents, contacts, locations) is very well integrated and dependable." [See full review](https://www.capterra.com/p/180345/WhatsApp/#Capterra___7109162) CR Cort R. Data Analyst > "Some limited functionality with group messaging and integration with data products limits it at times." [See full review](https://www.capterra.com/p/180345/WhatsApp/#Capterra___7132978) Kian K. Sales Manager > "We have also been able to use the Whatsapp Business API to have the whatsapp available for each relevant person in the company via our CRM aswell." [See full review](https://www.capterra.com/p/180345/WhatsApp/#Capterra___7054041) VR Verified Reviewer Global Marketing Manager > "Marketing also costs money via their API so costs can rack up if you're not careful." [See full review](https://www.capterra.com/p/180345/WhatsApp/#Capterra___7201571) TD Tenzin D. Instructor > "It seamlessly integrates to your PC/laptop using the web app." [See full review](https://www.capterra.com/p/180345/WhatsApp/#Capterra___7138501) Cristin H. Office manager > "It also lacks deeper task management integrations" [See full review](https://www.capterra.com/p/180345/WhatsApp/#Capterra___7177164) JEP Jennifer Elizabeth P. Backend Developer > "I really enjoyed using this app for my day to day activities, it makes things easier for me and I really like it" [See full review](https://www.capterra.com/p/180345/WhatsApp/#Capterra___7120321) MM Mohammed M. Project manager > "It’s very difficult for the people who are not much tech savvy." [See full review](https://www.capterra.com/p/180345/WhatsApp/#Capterra___7128858) ANJ Aja Nurse J. Student Leader > "What I liked most was how easy it was to reach over 1,000 students instantly through the ENACT channel. " [See full review](https://www.capterra.com/p/180345/WhatsApp/#Capterra___7150822) MS Mohamed S. android developer > "It is confusing and not easy." [See full review](https://www.capterra.com/p/180345/WhatsApp/#Capterra___6019417) AR Amy R. Account Manager > "I found it useful, but the functionalities seemed fairly basic and only built for personal." [See full review](https://www.capterra.com/p/180345/WhatsApp/#Capterra___7129392) EDD Elena Daniela D. Business demand manager > "It is hard to say what I don’t likeThe app was designed with everything that is needed" [See full review](https://www.capterra.com/p/180345/WhatsApp/#Capterra___4046520) AS Abhi S. Dispatcher > "Its basic interface and comfort for use is great." [See full review](https://www.capterra.com/p/180345/WhatsApp/#Capterra___7133524) LS Louis S. Reviewer > "I do not like too much about WhatsApp because it is not user friendly" [See full review](https://www.capterra.com/p/180345/WhatsApp/#Capterra___3993896) MM Mathew M. Summer Talent Intern > "Files can also be shared via group and community to larger number of people than individual sharing." [See full review](https://www.capterra.com/p/180345/WhatsApp/#Capterra___7052730) Jessica B. Owner > "I truly believe this is a platform to allow scammers and hackers and typical criminals to contact anyone even if they're blocked on regular calls as spam and it's a unsafe..." [See full review](https://www.capterra.com/p/180345/WhatsApp/#Capterra___7183241) OG Olivia G. Teacher > "I love that it’s free for me to use and I’ve never had any bugs, issues, or needed to reach out to customer support." [See full review](https://www.capterra.com/p/180345/WhatsApp/#Capterra___7138811) VR Verified Reviewer Software Engineer > "What I like least about WhatsApp is the lack of strong customer support since there is no direct way to quickly resolve issues when something goes wrong." [See full review](https://www.capterra.com/p/180345/WhatsApp/#Capterra___7143429) Muiz A. Manager > "Chatting and messaging is really fast and good customer support when needed setting up WhatsApp is very easy and fast" [See full review](https://www.capterra.com/p/180345/WhatsApp/#Capterra___7195195) KL Kat L. Undisclosed > "One downside of WhatsApp is that customer support can be slow or limited when problems occur." [See full review](https://www.capterra.com/p/180345/WhatsApp/#Capterra___7157291) LA Lidiane A. CEO > "I like the on-demand communication feature and the possibility of video conferencing with one or more people, opening up many possibilities in the area of communication for my..." [See full review](https://www.capterra.com/p/180345/WhatsApp/#Capterra___6166616) JR Jasmine R. Designer > "The terms and conditions was a hassle to read and there's no customer service number" [See full review](https://www.capterra.com/p/180345/WhatsApp/#Capterra___6850340) [View Reviews](https://www.capterra.com/p/180345/WhatsApp/reviews/) JM Jorge M. Operations Associate > "Creating new contacts or beginning conversations with new customers is critical to good service." [See full review](https://www.capterra.com/p/265368/Zenvia-Conversion/#Capterra___6048423) JM Jorge M. Operations Associate > "It has little to no data on conversations, badges or labels are extremely hard to manage." [See full review](https://www.capterra.com/p/265368/Zenvia-Conversion/#Capterra___6048423) VR Verified Reviewer Software Engineer > "Automatic assignment of new clients helps a lot in increasing the capacity in providing the service to our..." [See full review](https://www.capterra.com/p/265368/Zenvia-Conversion/#Capterra___3136982) Mahmoud A. PROJECT MANAGER > "I do not like to close the passing chats 24 hours a day and that you do not have the selection option a message and..." [See full review](https://www.capterra.com/p/265368/Zenvia-Conversion/#Capterra___3506572) IL Ivan L. Marketing Manager > "It is a tool that is constantly evolving and that allows us to use its new features in order to provide the best..." [See full review](https://www.capterra.com/p/265368/Zenvia-Conversion/#Capterra___3045533) VR Verified Reviewer Analytics and Operations > "As my title says, the worst part is Searching contacts and Contacting Sirena's Support Team, sometimes I need to..." [See full review](https://www.capterra.com/p/265368/Zenvia-Conversion/#Capterra___2475855) VR Verified Reviewer Software Engineer > "The support for communications platforms like Whatsapp, Instagram, and Facebook is just awesome." [See full review](https://www.capterra.com/p/265368/Zenvia-Conversion/#Capterra___3136982) AI Alonso I. Ingeniero Industrial > "Since you are having conversations with customers, sometimes de responses that customer do over a previous text are..." [See full review](https://www.capterra.com/p/265368/Zenvia-Conversion/#Capterra___2786642) NP Natucha P. CUSTOMER SUCCESS > "It is a great tool but still checking if it is functional for our segment. Because they are not salespeople who use..." [See full review](https://www.capterra.com/p/265368/Zenvia-Conversion/#Capterra___2651447) AL Angel L. Fundador > "I didn´t like the login process, It doesn´t accept my normal password, Even when I try to change it." [See full review](https://www.capterra.com/p/265368/Zenvia-Conversion/#Capterra___2712427) JG Josefina G. Proyect Manager > "Its been a good year, Sirena help us to organize our customer relationship comunication" [See full review](https://www.capterra.com/p/265368/Zenvia-Conversion/#Capterra___3052011) DL DIEGO L. ASISTENTE DE BI > "THE API DON'T HAVE INFORMATION MORE THAN 30 DAYS TO DATA EXPORT" [See full review](https://www.capterra.com/p/265368/Zenvia-Conversion/#Capterra___2611518) DS Daniel S. MANAGER SALES ONLINE > "We got it more clients and better the costumer flow." [See full review](https://www.capterra.com/p/265368/Zenvia-Conversion/#Capterra___2921701) LP Luis P. CEO > "Advertised CRM features were practically non existent." [See full review](https://www.capterra.com/p/265368/Zenvia-Conversion/#Capterra___2574815) MT Marcelo T. Operations Director > "Great for little companies, with few customers and few employees." [See full review](https://www.capterra.com/p/265368/Zenvia-Conversion/#Capterra___2826752) AI Ademilson I. Coordenador > "Problems in the testing phase that were not resolved by the support team" [See full review](https://www.capterra.com/p/265368/Zenvia-Conversion/#Capterra___2554929) MR Maria R. Key account Excecutive > "It is simple and basic to use, essay to use and comfortable at momment to respond a client." [See full review](https://www.capterra.com/p/265368/Zenvia-Conversion/#Capterra___3059452) VP Volker P. CEO > "For the use that we would give it, the price is not sustainable." [See full review](https://www.capterra.com/p/265368/Zenvia-Conversion/#Capterra___2873956) Eduardo A. Owner > "Good, easy to use, need more features, more detail reports, forcast." [See full review](https://www.capterra.com/p/265368/Zenvia-Conversion/#Capterra___2498057) BF Bernardo F. Gerente de Marketing > "I'm having huge issues with its attendance." [See full review](https://www.capterra.com/p/265368/Zenvia-Conversion/#Capterra___2753032) IL Ivan L. Marketing Manager > "Highly recommended if you are looking to formalize communication through WhatsApp!" [See full review](https://www.capterra.com/p/265368/Zenvia-Conversion/#Capterra___3045533) BF Bernardo F. Gerente de Marketing > "Why is it so hard to be helped in this?" [See full review](https://www.capterra.com/p/265368/Zenvia-Conversion/#Capterra___2753032) LH Luis H. Asesor de Ventas > "I like the easy way to manage the app and to work in it." [See full review](https://www.capterra.com/p/265368/Zenvia-Conversion/#Capterra___2776487) MR Murillo R. Director - Partner > "Bad experience, high expectations were not achieved" [See full review](https://www.capterra.com/p/265368/Zenvia-Conversion/#Capterra___2470523) PS Patrick S. sales assistant > "the easy form to use for talking with the clients" [See full review](https://www.capterra.com/p/265368/Zenvia-Conversion/#Capterra___2753396) BF Bernardo F. Gerente de Marketing > "Why is it so hard to be helped in this?" [See full review](https://www.capterra.com/p/265368/Zenvia-Conversion/#Capterra___2753032) AL Angel L. Fundador > "I liked the user interface, the free trial with a line and the easy of use" [See full review](https://www.capterra.com/p/265368/Zenvia-Conversion/#Capterra___2712427) MR Murillo R. Director - Partner > "Bad experience, high expectations were not achieved" [See full review](https://www.capterra.com/p/265368/Zenvia-Conversion/#Capterra___2470523) MT Marcelo T. Operations Director > "Interface, facility to use, interactive, very sample." [See full review](https://www.capterra.com/p/265368/Zenvia-Conversion/#Capterra___2826752) AI Ademilson I. Coordenador > "Problems in the testing phase that were not resolved by the support team" [See full review](https://www.capterra.com/p/265368/Zenvia-Conversion/#Capterra___2554929) JA Julio A. Gerente de Ventas > "it is easy to use and adapts well to operation" [See full review](https://www.capterra.com/p/265368/Zenvia-Conversion/#Capterra___2617624) BF Bernardo F. Gerente de Marketing > "I'm having huge issues with its attendance." [See full review](https://www.capterra.com/p/265368/Zenvia-Conversion/#Capterra___2753032) [View Reviews](https://www.capterra.com/p/265368/Zenvia-Conversion/reviews/) ## User interface [WhatsApp](https://www.capterra.com/p/180345/WhatsApp/) 4.69 (16,466) [Zenvia Customer Cloud](https://www.capterra.com/p/265368/Zenvia-Conversion/) 4.09 (359) ## Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ### Features Do these products fit your needs? Prioritize real-user-identified key features according to your needs to find your best fit. \--% Fit vs \--% Fit Activity Dashboard 207 Important Activity Tracking 150 Important AI Copilot 120 Important WhatsApp Top features 16/45 - Activity Dashboard - Activity Tracking - AI Copilot - AI Text Generation - AI Text Summarization - Alerts/Notifications - API - Autoresponders - Batch Communications - Call Recording - Chat/Messaging - Collaboration Tools - Communications Strategy Development - Compliance Management - Content Management - Create Content - CRM - Customer Database - Customer History - Customizable Branding - Email Management - Feedback Management - Generative AI - Inbound Identification - Inbox Management - Interaction Tracking - Interactive Content - IVR - Knowledge Base Management - Multi-Channel Communication - Multi-Channel Coverage - Multi-Language - On-Demand Communications - Open Listening - Personalization - Physical Media - Regulatory Compliance - Reporting & Statistics - SMS Messaging - Social Media Integration - Surveys & Feedback - Template Management - Third-Party Integrations - Video Support - Workflow Management [See all features](https://www.capterra.com/p/180345/WhatsApp/#features) Zenvia Customer Cloud 14/45 - Activity Dashboard - Activity Tracking - AI Copilot - AI Text Generation - AI Text Summarization - Alerts/Notifications - API - Autoresponders - Batch Communications - Call Recording - Chat/Messaging - Collaboration Tools - Communications Strategy Development - Compliance Management - Content Management - Create Content - CRM - Customer Database - Customer History - Customizable Branding - Email Management - Feedback Management - Generative AI - Inbound Identification - Inbox Management - Interaction Tracking - Interactive Content - IVR - Knowledge Base Management - Multi-Channel Communication - Multi-Channel Coverage - Multi-Language - On-Demand Communications - Open Listening - Personalization - Physical Media - Regulatory Compliance - Reporting & Statistics - SMS Messaging - Social Media Integration - Surveys & Feedback - Template Management - Third-Party Integrations - Video Support - Workflow Management [See all features](https://www.capterra.com/p/265368/Zenvia-Conversion/#features) ### Recognition No recognitions have been awarded to WhatsApp No recognitions have been awarded to Zenvia Customer Cloud ### Deployment & support WhatsApp Deployment - Cloud, SaaS, Web-Based - Desktop Mac - Desktop Windows - Desktop Linux - On-Premise Windows - On-Premise Linux - Desktop Chromebook - Mobile Android - Mobile iPhone - Mobile iPad Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Zenvia Customer Cloud Deployment - Cloud, SaaS, Web-Based - Desktop Mac - Desktop Windows - Desktop Linux - On-Premise Windows - On-Premise Linux - Desktop Chromebook - Mobile Android - Mobile iPhone - Mobile iPad Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos ### Company Details WhatsApp - By WhatsApp - Located in United States - Founded in Zenvia Customer Cloud - By Zenvia Mobile - Located in Brazil - Founded in 2004 ## Popular Comparisons [WhatsApp](https://www.capterra.com/p/180345/WhatsApp/)[4.69 (16,466)](https://www.capterra.com/p/180345/WhatsApp/reviews/) vs [Slack](https://www.capterra.com/p/135003/Slack/)[4.66 (24,209)](https://www.capterra.com/p/135003/Slack/reviews/) Contact vendor for pricing Price $8.75/month 4.6 Features 4.6 4.8 Ease of Use 4.6 [View full comparison](https://www.capterra.com/compare/135003-180345/Slack-vs-WhatsApp) [Zenvia Customer Cloud](https://www.capterra.com/p/265368/Zenvia-Conversion/)[4.09 (359)](https://www.capterra.com/p/265368/Zenvia-Conversion/reviews/) vs [Slack](https://www.capterra.com/p/135003/Slack/)[4.66 (24,209)](https://www.capterra.com/p/135003/Slack/reviews/) $0/month Price $8.75/month 3.8 Features 4.6 4.2 Ease of Use 4.6 [View full comparison](https://www.capterra.com/compare/135003-265368/Slack-vs-Zenvia-Conversion) [WhatsApp](https://www.capterra.com/p/180345/WhatsApp/)[4.69 (16,466)](https://www.capterra.com/p/180345/WhatsApp/reviews/) vs [LiveChat](https://www.capterra.com/p/62194/LiveChat/)[4.64 (1,727)](https://www.capterra.com/p/62194/LiveChat/reviews/) Contact vendor for pricing Price $25/month 4.6 Features 4.5 4.8 Ease of Use 4.6 [View full comparison](https://www.capterra.com/compare/62194-180345/LiveChat-vs-WhatsApp) [Zenvia Customer Cloud](https://www.capterra.com/p/265368/Zenvia-Conversion/)[4.09 (359)](https://www.capterra.com/p/265368/Zenvia-Conversion/reviews/) vs [Tidio](https://www.capterra.com/p/144040/Tidio-Chat/)[4.73 (590)](https://www.capterra.com/p/144040/Tidio-Chat/reviews/) $0/month Price $0/month 3.8 Features 4.6 4.2 Ease of Use 4.7 [View full comparison](https://www.capterra.com/compare/144040-265368/Tidio-Chat-vs-Zenvia-Conversion) [WhatsApp](https://www.capterra.com/p/180345/WhatsApp/)[4.69 (16,466)](https://www.capterra.com/p/180345/WhatsApp/reviews/) vs [LiveAgent](https://www.capterra.com/p/102188/LiveAgent/)[4.67 (1,789)](https://www.capterra.com/p/102188/LiveAgent/reviews/) Contact vendor for pricing Price $15/month 4.6 Features 4.6 4.8 Ease of Use 4.6 [View full comparison](https://www.capterra.com/compare/102188-180345/LiveAgent-vs-WhatsApp) [Zenvia Customer Cloud](https://www.capterra.com/p/265368/Zenvia-Conversion/)[4.09 (359)](https://www.capterra.com/p/265368/Zenvia-Conversion/reviews/) vs [LiveAgent](https://www.capterra.com/p/102188/LiveAgent/)[4.67 (1,789)](https://www.capterra.com/p/102188/LiveAgent/reviews/) $0/month Price $15/month 3.8 Features 4.6 4.2 Ease of Use 4.6 [View full comparison](https://www.capterra.com/compare/102188-265368/LiveAgent-vs-Zenvia-Conversion) [WhatsApp](https://www.capterra.com/p/180345/WhatsApp/)[4.69 (16,466)](https://www.capterra.com/p/180345/WhatsApp/reviews/) vs [Text Request](https://www.capterra.com/p/167015/Text-Request/)[4.63 (1,193)](https://www.capterra.com/p/167015/Text-Request/reviews/) Contact vendor for pricing Price $47.99/month 4.6 Features 4.5 4.8 Ease of Use 4.6 [View full comparison](https://www.capterra.com/compare/167015-180345/Text-Request-vs-WhatsApp) [WhatsApp](https://www.capterra.com/p/180345/WhatsApp/)[4.69 (16,466)](https://www.capterra.com/p/180345/WhatsApp/reviews/) vs [Tidio](https://www.capterra.com/p/144040/Tidio-Chat/)[4.73 (590)](https://www.capterra.com/p/144040/Tidio-Chat/reviews/) Contact vendor for pricing Price $0/month 4.6 Features 4.6 4.8 Ease of Use 4.7 [View full comparison](https://www.capterra.com/compare/144040-180345/Tidio-Chat-vs-WhatsApp) [WhatsApp](https://www.capterra.com/p/180345/WhatsApp/)[4.69 (16,466)](https://www.capterra.com/p/180345/WhatsApp/reviews/) vs [Zoho Desk](https://www.capterra.com/p/169505/Zoho-Desk/)[4.51 (2,216)](https://www.capterra.com/p/169505/Zoho-Desk/reviews/) Contact vendor for pricing Price $20/month 4.6 Features 4.5 4.8 Ease of Use 4.4 [View full comparison](https://www.capterra.com/compare/169505-180345/Zoho-Desk-vs-WhatsApp) [WhatsApp](https://www.capterra.com/p/180345/WhatsApp/)[4.69 (16,466)](https://www.capterra.com/p/180345/WhatsApp/reviews/) vs [Zendesk Suite](https://www.capterra.com/p/164283/Zendesk/)[4.41 (4,092)](https://www.capterra.com/p/164283/Zendesk/reviews/) Contact vendor for pricing Price $115/month 4.6 Features 4.4 4.8 Ease of Use 4.3 [View full comparison](https://www.capterra.com/compare/164283-180345/Zendesk-vs-WhatsApp) [WhatsApp](https://www.capterra.com/p/180345/WhatsApp/)[4.69 (16,466)](https://www.capterra.com/p/180345/WhatsApp/reviews/) vs [Chatway](https://www.capterra.com/p/10014051/Chatway/)[4.89 (80)](https://www.capterra.com/p/10014051/Chatway/reviews/) Contact vendor for pricing Price $0/month 4.6 Features 4.8 4.8 Ease of Use 5.0 [View full comparison](https://www.capterra.com/compare/180345-10014051/WhatsApp-vs-Chatway) [WhatsApp](https://www.capterra.com/p/180345/WhatsApp/)[4.69 (16,466)](https://www.capterra.com/p/180345/WhatsApp/reviews/) vs [Bitrix24](https://www.capterra.com/p/113540/Bitrix24/)[4.20 (1,005)](https://www.capterra.com/p/113540/Bitrix24/reviews/) Contact vendor for pricing Price $69/month 4.6 Features 4.3 4.8 Ease of Use 4.0 [View full comparison](https://www.capterra.com/compare/113540-180345/Bitrix24-vs-WhatsApp)