# Compare WhatsApp vs Zenvia Customer Cloud 2026 | Capterra > Unsure of what to choose? Check Capterra to compare WhatsApp and Zenvia Customer Cloud based on pricing, features, product details, and verified reviews. Source: https://www.capterra.com/compare/180345-265368/WhatsApp-vs-Zenvia-Conversion --- # WhatsApp vs Zenvia Customer Cloud Features and Cost Comparison Last updated April 20th, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team.[Learn more](https://www.capterra.com/our-story/) Your comparison: WhatsAppZenvia Customer Cloud2/4 selected [WhatsApp](https://www.capterra.com/p/180345/WhatsApp/)[4.7 (16,355)](https://www.capterra.com/p/180345/WhatsApp/reviews/) [Zenvia Customer Cloud](https://www.capterra.com/p/265368/Zenvia-Conversion/)[4.1 (359)](https://www.capterra.com/p/265368/Zenvia-Conversion/reviews/) [## WhatsApp](https://www.capterra.com/p/180345/WhatsApp/)[4.7 (16,355)](https://www.capterra.com/p/180345/WhatsApp/reviews/) Starting Price Contact vendor Value-for-Money 4.7 Functionality 4.6 Ease of Use 4.8 Customer Service 4.3 Reviews Sentiment Based on [16,355 reviews](#user-reviews) Positive 15,668 Neutral 573 Negative 114 [## Zenvia Customer Cloud](https://www.capterra.com/p/265368/Zenvia-Conversion/)[4.1 (359)](https://www.capterra.com/p/265368/Zenvia-Conversion/reviews/) Starting Price Contact vendor Value-for-Money 3.8 Functionality 3.8 Ease of Use 4.2 Customer Service 4 Reviews Sentiment Based on [359 reviews](#user-reviews) Positive 277 Neutral 52 Negative 30 ## Not a match? Find software alternatives tailored to your priorities. These software suggestions are similar to those you’re currently comparing. Highest Rated ### Text 4.7 (27) * * * Starting Price $25.00 Per User,Per Month Free Trial Free Version * * * User rating 96% of reviewers rated it above 4 stars * * * ### Freshdesk 4.5 (3,416) * * * Starting Price $19.00 Per User,Per Month Free Trial Free Version * * * User rating 94% of reviewers rated it above 4 stars * * * ### Bitrix24 4.2 (990) * * * Starting Price $69.00 Flat Rate,Per Month Free Trial Free Version * * * User rating 82% of reviewers rated it above 4 stars * * * ### Zoho Desk 4.5 (2,212) * * * Starting Price $20.00 Per User,Per Month Free Trial Free Version * * * User rating 94% of reviewers rated it above 4 stars * * * ## Send this comparison chart to my inbox ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox. What’s your intended use case? ## Summary * * * Key features rated by users Features selected based on 2,863 reviews from customer communications management software users. about the Fit Score methodology. Fit Score methodology Our Fit Score reflects how reviewers rate a product’s performance against a set of features reviewers rate as most important. A higher score indicates the product is rated better in delivering what reviewers most care about. If the Fit Score is not shown for a specific product, that only means there are currently not enough relevant data points to develop a meaningful score. It does not indicate that the product should be excluded from further evaluation. Best for Methodology \--%Fit Missing features Feature ratings SMS Messaging 5.0 Email Management NA Social Media Integration NA Customer Database NA Chat/Messaging 4.8 57%Fit Missing features Feature ratings SMS Messaging 3.3 Email Management NA Social Media Integration 3.8 Customer Database NA Chat/Messaging 4.1 User satisfaction User satisfaction 4.7 User reviews[16,355](https://www.capterra.com/p/180345/WhatsApp/reviews/) Ease of use 4.8 Functionality 4.6 Value for money 4.7 Customer support 4.3 User satisfaction 4.1 User reviews[359](https://www.capterra.com/p/265368/Zenvia-Conversion/reviews/) Ease of use 4.2 Functionality 3.8 Value for money 3.8 Customer support 4.0 Price starts from Price starts from \-- - Free version - Free trial Price starts from \-- - Free version - Free trial Best for Best for WhatsApp is used by customer service departments, marketing teams, sales organizations, e-commerce companies, banks, retailers, and businesses seeking to engage customers at scale. Best for Empresas de todos os portes que buscam vender mais e atender melhor, engajando clientes por meio de canais como WhatsApp e uso de chatbots. ## User reviews Pros & cons Maragaret L. Owner > "I enjoy using it for personal, but I also receive business notifications for my software updates, for new art masterclasses available and for keeping in touch with people outside..." [See full review](https://www.capterra.com/p/180345/WhatsApp/#Capterra___7077974) VR Verified Reviewer IT Service Desk Analyst > "It also relies heavily on a stable internet connection, so calls and messages can be unreliable in low‑signal areas, and the app can take up a lot of storage over time as photos..." [See full review](https://www.capterra.com/p/180345/WhatsApp/#Capterra___7101164) Michael Z. Owner > "The call quality is solid, messages are delivered quickly, and features like voice notes, group chats, and media sharing make everyday communication convenient. While it’s not the..." [See full review](https://www.capterra.com/p/180345/WhatsApp/#Capterra___7137312) VR Verified Reviewer Team Lead > "Being a simple chat app means there's no plugin ecosystem, no third party modules and no way to meaningfully extend the core interface (Unless reviewing business API's, which..." [See full review](https://www.capterra.com/p/180345/WhatsApp/#Capterra___7131246) CT Cameron T. IT Service Desk Analyst > "Whats App is a great messaging tool for use within the workplace for collaborative efforts or for personal use, providing lots of great services like texts, video calls and the..." [See full review](https://www.capterra.com/p/180345/WhatsApp/#Capterra___7105479) Zeeshan N. Site Executive Officer > "Its lack of ability to control , scams, phishing attempts and the spread of misinformation , especially in large Group Chats." [See full review](https://www.capterra.com/p/180345/WhatsApp/#Capterra___7061925) Eromal R. Network Senior Operations Specialist Americas > "I appreciate that it functions as a comprehensive, centralized communications hub—it simplifies my daily life to have reliable international messaging, high-quality voice calls,..." [See full review](https://www.capterra.com/p/180345/WhatsApp/#Capterra___7109162) VR Verified Reviewer Software Engineer > "Another downside is that it can take up a lot of storage over time, especially with frequent media sharing in chats and groups." [See full review](https://www.capterra.com/p/180345/WhatsApp/#Capterra___7143429) VR Verified Reviewer Team Lead > "It hosts a standardised library of media (Gifs, emojis, etc) that maps across to most platforms (apple, android, microsoft) universally." [See full review](https://www.capterra.com/p/180345/WhatsApp/#Capterra___7131246) AG Amita G. Learning and Development Coordinator > "That you cannot send messages or receive them if you don't have internet connection. When photos are send, I dislike the fact that the picture quality is reduced." [See full review](https://www.capterra.com/p/180345/WhatsApp/#Capterra___7097026) VR Verified Reviewer Software Engineer > "It is especially useful for quick conversations and group chats, and it rarely requires any effort to figure out how things work. Despite a few small issues like storage usage or..." [See full review](https://www.capterra.com/p/180345/WhatsApp/#Capterra___7143429) SM Shriya M. Assistant Trainee > "Also, media like photos and videos can quickly take up a lot of storage, and the backup/restore process isn’t always smooth." [See full review](https://www.capterra.com/p/180345/WhatsApp/#Capterra___7119822) JEP Jennifer Elizabeth P. Backend Developer > "The new screen sharing during a video call has been one of the greatest features ever, it reduce a lot of stress during call for me." [See full review](https://www.capterra.com/p/180345/WhatsApp/#Capterra___7120321) VR Verified Reviewer Computer Engineer > "Also, backups are not always fully encrypted, and some updates introduce changes that may affect performance or privacy concerns due to its connection with Meta." [See full review](https://www.capterra.com/p/180345/WhatsApp/#Capterra___7088622) Eromal R. Network Senior Operations Specialist Americas > "Finally, the ability to quickly share different media types (photos, documents, contacts, locations) is very well integrated and dependable." [See full review](https://www.capterra.com/p/180345/WhatsApp/#Capterra___7109162) MGB Mary Grace B. Dance Instructor > "Sometimes I find it hard to make a group chat with people who are not in my contacts, if there was a way to search someone's name without having them saved that might help?" [See full review](https://www.capterra.com/p/180345/WhatsApp/#Capterra___7088747) IA Islam A. free lancer > "it is amazing application help me to being in touch with all people and i can send a voice notes and typing to my friends and i can know my friends news and i wanted to hear about..." [See full review](https://www.capterra.com/p/180345/WhatsApp/#Capterra___6829307) Maisie C. owner > "What I do not like is the uncertainty of if the other party received their message, and the poor notifications on my phone whenever their response was received" [See full review](https://www.capterra.com/p/180345/WhatsApp/#Capterra___7132363) Bishal S. relationship manager > "rich media sharing, dependable group chats,robust end to end encryption for privacy, free, world wide communication." [See full review](https://www.capterra.com/p/180345/WhatsApp/#Capterra___7076862) Kian K. Sales Manager > "Sometimes we get logged out from the sales teams side, and it's a hassle to have to scan the login from the main user everytime, however CRM stays connected." [See full review](https://www.capterra.com/p/180345/WhatsApp/#Capterra___7054041) Kian K. Sales Manager > "We have also been able to use the Whatsapp Business API to have the whatsapp available for each relevant person in the company via our CRM aswell." [See full review](https://www.capterra.com/p/180345/WhatsApp/#Capterra___7054041) Ragupathy S. Freelancer > "The biggest issue is image compression. When I send a photo, the quality gets reduced significantly." [See full review](https://www.capterra.com/p/180345/WhatsApp/#Capterra___7060077) JA Jess A. Creative designer. > "I like the video calls and the group chats too which allow to send messages to multiple people at the same time" [See full review](https://www.capterra.com/p/180345/WhatsApp/#Capterra___7075716) TQ Tom Q. PSM > "I work in a telecoms environment, and the number of customers I have coming in complaining of a button they can’t remove is more than I could imagine." [See full review](https://www.capterra.com/p/180345/WhatsApp/#Capterra___7071389) Kassidy K. Chiropractor > "I love that it allows different group messages to allow team members to be involved in message threads that are applicable to them." [See full review](https://www.capterra.com/p/180345/WhatsApp/#Capterra___7095990) TW Therrin W. Tutor > "Notifications can feel overwhelming, backup options are confusing, and privacy settings take effort to find at times no." [See full review](https://www.capterra.com/p/180345/WhatsApp/#Capterra___7102377) TP Tomica P. Supervisor > "It allows me to create as many group chats as possible and keep all the information within them." [See full review](https://www.capterra.com/p/180345/WhatsApp/#Capterra___7127782) CR Cort R. Data Analyst > "Some limited functionality with group messaging and integration with data products limits it at times." [See full review](https://www.capterra.com/p/180345/WhatsApp/#Capterra___7132978) Bliss B. Administrative assistant Creative > "What I like most is that all you need is an internet connection and you can chat , video call, or voice call anyone, anywhere It's an incredible value for money." [See full review](https://www.capterra.com/p/180345/WhatsApp/#Capterra___7087498) SB Sachita B. QA tester > "Internets is needed for using WhatsApp so some users find the cost of the internet data required to use this app is more expensive." [See full review](https://www.capterra.com/p/180345/WhatsApp/#Capterra___7045806) RA Rama A. Freelance Graphic Designer > "Messages are fast, voice and video calls run smoothly, and group chats help me centralize discussions with different teams." [See full review](https://www.capterra.com/p/180345/WhatsApp/#Capterra___7057845) MW Mauricio W. Senior Sales Executive at WhiteWater, Inc. > "Information gets buried in long threads, and I often have to move the important parts into other tools to track them properly." [See full review](https://www.capterra.com/p/180345/WhatsApp/#Capterra___7069207) VR Verified Reviewer Team leader > "One of the best features is the ability to send multiple images, videos, or documents at once — which saves a lot of time." [See full review](https://www.capterra.com/p/180345/WhatsApp/#Capterra___6858131) VR Verified Reviewer Software Engineer > "What I like least about WhatsApp is the lack of strong customer support since there is no direct way to quickly resolve issues when something goes wrong." [See full review](https://www.capterra.com/p/180345/WhatsApp/#Capterra___7143429) SM Shriya M. Assistant Trainee > "It makes communication easy with features like group chats, file sharing, and end-to-end encryption for privacy" [See full review](https://www.capterra.com/p/180345/WhatsApp/#Capterra___7119822) VR Verified Reviewer Team leader > "There’s a major privacy concern that anyone can use another app or third-party tool to scan your QR code and easily access your WhatsApp on their own device, without your..." [See full review](https://www.capterra.com/p/180345/WhatsApp/#Capterra___6858131) VR Verified Reviewer Digital coordinator > "I loved that I now can contact friends and family internationally, that it is easy to use, and the ability to share videos and photos fairly well in addition to customizable..." [See full review](https://www.capterra.com/p/180345/WhatsApp/#Capterra___7114964) Abraham T. Graphic designer > "It sometimes loses data like messages, pictures etc if not properly backup before logging in to another device" [See full review](https://www.capterra.com/p/180345/WhatsApp/#Capterra___7072602) OB Oluwatobi B. Graduate Teaching Assistant > "Personally, I believe WhatsApp is the number one social media platform for chatting or messaging with friends and family through audio or video call." [See full review](https://www.capterra.com/p/180345/WhatsApp/#Capterra___7083771) SS Saisha S. Administrative Assistant > "I also don't like the 'forwarded many times' caption for content shared as it makes the forwarded content feel a lot less personal." [See full review](https://www.capterra.com/p/180345/WhatsApp/#Capterra___7049362) Lauren F. Legal Secretary > "I love the fairly new status feature where you can post images for all your contacts to see." [See full review](https://www.capterra.com/p/180345/WhatsApp/#Capterra___7109668) Portia A. Nurse > "Sometimes notifications can be delayed and group chats can get a bit overwhelming and also the downloads." [See full review](https://www.capterra.com/p/180345/WhatsApp/#Capterra___7131665) TS Tj S. Physical therapy > "Can create groups, good video and audio calling connections, encrypted messages." [See full review](https://www.capterra.com/p/180345/WhatsApp/#Capterra___7066122) KW Kayla W. hr > "sometimes there are connection issues when audio and video calling people the signal is not as strong" [See full review](https://www.capterra.com/p/180345/WhatsApp/#Capterra___7127825) JMH Ja'Michael H. Realtor > "The ability to send photos, documents, and voice notes keeps conversations efficient." [See full review](https://www.capterra.com/p/180345/WhatsApp/#Capterra___7059874) Michael Z. Owner > "Group chats can get messy quickly, and there aren’t many tools to properly manage or filter conversations." [See full review](https://www.capterra.com/p/180345/WhatsApp/#Capterra___7137312) EJ Ethan J. Auditor > "The app allows for video calls and mobile calls using internet instead of data." [See full review](https://www.capterra.com/p/180345/WhatsApp/#Capterra___7129105) TF Tiffany F. Customer service > "Sometimes takes time to receive messages and sometimes the service barely works if you live out of city limits." [See full review](https://www.capterra.com/p/180345/WhatsApp/#Capterra___7057554) RH Ramona H. Owner > "I’ve used this App for personal messages, work messages, group chats (when I decided to go back to university for awhile) and even international communication, overall it’s easy..." [See full review](https://www.capterra.com/p/180345/WhatsApp/#Capterra___7084094) AA Adamu A. CEO > "When I want to click to view my contacts display picture, I am redirected to their status page which is a bit frustrating." [See full review](https://www.capterra.com/p/180345/WhatsApp/#Capterra___6822130) VR Verified Reviewer Team leader > "Recent updates like group chat invites and news broadcasting channels have made the app even more versatile and trustworthy. Despite the privacy issue, WhatsApp has been my go-to..." [See full review](https://www.capterra.com/p/180345/WhatsApp/#Capterra___6858131) Omer D. Translation > "When you change your mobile phone you cant reach your previous messages, and it's really awful (yesterday my younger brother has experienced it)." [See full review](https://www.capterra.com/p/180345/WhatsApp/#Capterra___7054684) MK Maik K. Content Creator > "Sending direct messages, voice notes and high quality photos is fast and simple with WhatsApp." [See full review](https://www.capterra.com/p/180345/WhatsApp/#Capterra___7138260) AM Ahmed M. Freelancer > "Lack of content control: WhatsApp does not provide any control over the content of messages sent through it, which sometimes causes unwanted content to reach the user, as well as..." [See full review](https://www.capterra.com/p/180345/WhatsApp/#Capterra___6781365) Andrew B. Managing Director > "It allows for a cheap way of strengthening our business reach and ease of use for our customers to contact us / keep updated. " [See full review](https://www.capterra.com/p/180345/WhatsApp/#Capterra___7107059) WR Will R. SR. HR Operations Specialist > "The group chats can sometimes become overwhelming with too many messages, and it can be difficult to keep up with conversations." [See full review](https://www.capterra.com/p/180345/WhatsApp/#Capterra___7131420) Absana P. Tier III Technician > "It also allows for a large number of people to be in a group chat compared to other similar platforms." [See full review](https://www.capterra.com/p/180345/WhatsApp/#Capterra___7072013) KF Kelvin F. Owner > "When I post photos or videos in status, they lost their original quality even in the profile, the photo quality drops" [See full review](https://www.capterra.com/p/180345/WhatsApp/#Capterra___6870975) JPN Jean-Pierre N. Instructional Designer > "A very essential platform that helps those who cannot afford to make long-distance calls via landline phones." [See full review](https://www.capterra.com/p/180345/WhatsApp/#Capterra___7074274) Cynthia R. Therapist > "Often times I get group invitations from folks I don't know and that sometimes can frustrate me but I'm able to decline requests." [See full review](https://www.capterra.com/p/180345/WhatsApp/#Capterra___7135950) SRF Sara Ruth F. Manager > "I like that I can easily communicate with my contacts and I can share all kinds of information, such as videos, images, and even my location which is very useful for organizing..." [See full review](https://www.capterra.com/p/180345/WhatsApp/#Capterra___6761457) BT Brianna T. Lead Editor > "Unfortunately you have to go into the settings and individually mute large group chats." [See full review](https://www.capterra.com/p/180345/WhatsApp/#Capterra___7125241) Dionne Joy M. Service Hub Representative > "Messaging, voice calls, and video calls are all high quality, and I love WhatsApp and use it every day." [See full review](https://www.capterra.com/p/180345/WhatsApp/#Capterra___7068143) PP Pronay P. Consultant > "There is a issue, I'm facing an issue where WhatsApp audio messages automatically switch from the external speaker to the call speaker, and the proximity sensor turns off the..." [See full review](https://www.capterra.com/p/180345/WhatsApp/#Capterra___6529389) LB Lucky B. Disign > "What I like the most in WhatsApp is that we can contact people whether or not they are far away, I live distant from my family because of my examinations so this application lets..." [See full review](https://www.capterra.com/p/180345/WhatsApp/#Capterra___6318567) SK Sam K. Projects manager > "The only minor issue is I don't always get notifications at work but because this is only at work I believe it to be the Wi-Fi as opposed to be App." [See full review](https://www.capterra.com/p/180345/WhatsApp/#Capterra___7103498) KKF Keise Kethlen F. Home office > "I really like it because of its many features, such as: switching between conversations, organizing conversations in folders, keeping frequent conversations, creating groups of..." [See full review](https://www.capterra.com/p/180345/WhatsApp/#Capterra___6564370) RM Rachael M. Healthcare Entrepreneur > "Sometimes notifications stop working and you need to uninstall and reinstall the app." [See full review](https://www.capterra.com/p/180345/WhatsApp/#Capterra___7081097) Stephanie W. Owner > "I like how customizeable the notifications are and that you can decide whether your messages show "read" or not." [See full review](https://www.capterra.com/p/180345/WhatsApp/#Capterra___7117513) RJ Rashaad J. Junior A and R Associate > "Information can quickly be lost in conversations if ephemeral messages are enabled." [See full review](https://www.capterra.com/p/180345/WhatsApp/#Capterra___7135261) SS Saisha S. Administrative Assistant > "It provides a reliable channel for communication and is widely used enough to facillitate communication with many different people." [See full review](https://www.capterra.com/p/180345/WhatsApp/#Capterra___7049362) SRF Sara Ruth F. Manager > "I don't like that you need a cell phone to be able to use it because when my mobile device breaks down I can no longer use the application, and while I am repairing or changing my..." [See full review](https://www.capterra.com/p/180345/WhatsApp/#Capterra___6761457) SR Sam R. Residency Program Administrator > "I especially love the voice message feature, where you can convey a good amount of information without typing a novel." [See full review](https://www.capterra.com/p/180345/WhatsApp/#Capterra___7118366) BA BISHNU A. Project Engineer > "The quality of the images or even videos seem a bit off compared to say like Viber." [See full review](https://www.capterra.com/p/180345/WhatsApp/#Capterra___7081398) Eromal R. Network Senior Operations Specialist Americas > "The chat interface is clean and allows for easy organization with pinned chats and group management." [See full review](https://www.capterra.com/p/180345/WhatsApp/#Capterra___7109162) Parker W. Teacher > "The biggest downside for me is that it relies heavily on your phone number, which isn’t always ideal." [See full review](https://www.capterra.com/p/180345/WhatsApp/#Capterra___7137909) Eromal R. Network Senior Operations Specialist Americas > "The chat interface is clean and allows for easy organization with pinned chats and group management." [See full review](https://www.capterra.com/p/180345/WhatsApp/#Capterra___7109162) AK Andonis K. Operations Co-ordinator > "The lack of an official iPad/tablet app is a let down as it would fill a gap for syncing across all my devices" [See full review](https://www.capterra.com/p/180345/WhatsApp/#Capterra___6823366) MK Mohd K. Web Developer > "Firstly I want to thank to the creator of WhatsApp , because this app make my life easily and little comfortable in some critical condition , I am using WhatsApp daily ,to chat..." [See full review](https://www.capterra.com/p/180345/WhatsApp/#Capterra___6314442) MK Maik K. Content Creator > "There is no way to post status videos longer than30 seconds." [See full review](https://www.capterra.com/p/180345/WhatsApp/#Capterra___7138260) [View Reviews](https://www.capterra.com/p/180345/WhatsApp/reviews/) JM Jorge M. Operations Associate > "Creating new contacts or beginning conversations with new customers is critical to good service." [See full review](https://www.capterra.com/p/265368/Zenvia-Conversion/#Capterra___6048423) JM Jorge M. Operations Associate > "It has little to no data on conversations, badges or labels are extremely hard to manage." [See full review](https://www.capterra.com/p/265368/Zenvia-Conversion/#Capterra___6048423) IL Ivan L. Marketing Manager > "It is a tool that is constantly evolving and that allows us to use its new features in order to provide the best experience to our..." [See full review](https://www.capterra.com/p/265368/Zenvia-Conversion/#Capterra___3045533) Mahmoud A. PROJECT MANAGER > "I do not like to close the passing chats 24 hours a day and that you do not have the selection option a message and answer that it..." [See full review](https://www.capterra.com/p/265368/Zenvia-Conversion/#Capterra___3506572) VR Verified Reviewer Software Engineer > "Automatic assignment of new clients helps a lot in increasing the capacity in providing the service to our customers in the fastest..." [See full review](https://www.capterra.com/p/265368/Zenvia-Conversion/#Capterra___3136982) VR Verified Reviewer Analytics and Operations > "As my title says, the worst part is Searching contacts and Contacting Sirena's Support Team, sometimes I need to look for a specific..." [See full review](https://www.capterra.com/p/265368/Zenvia-Conversion/#Capterra___2475855) CB Cesar B. IoT Expert > "sirena allows us to serve our clients via whatsapp with 3 agents simultaneously at a very reasonable cost for our small business." [See full review](https://www.capterra.com/p/265368/Zenvia-Conversion/#Capterra___2199449) AI Alonso I. Ingeniero Industrial > "Since you are having conversations with customers, sometimes de responses that customer do over a previous text are quite important...." [See full review](https://www.capterra.com/p/265368/Zenvia-Conversion/#Capterra___2786642) VR Verified Reviewer CEO > "It is a perfect way to see and control all your customer service messages, get better answer times, and a more professional image to..." [See full review](https://www.capterra.com/p/265368/Zenvia-Conversion/#Capterra___2204995) AA Alfredo A. Marketing manager > "I don't like the change in the reports área the marketing report don't show You the sellings of another monts working on the same..." [See full review](https://www.capterra.com/p/265368/Zenvia-Conversion/#Capterra___2199369) GD Gama D. Coordinator > "When the client needs immediate help, just enter his WhatsApp application and send us a message and we can answer him and solve his..." [See full review](https://www.capterra.com/p/265368/Zenvia-Conversion/#Capterra___2199219) FC Facundo C. CEO > "Several issues happened in the few months we have with the software, several outages, slow downs, some issues with some services,..." [See full review](https://www.capterra.com/p/265368/Zenvia-Conversion/#Capterra___2392333) VR Verified Reviewer Software Engineer > "The support for communications platforms like Whatsapp, Instagram, and Facebook is just awesome." [See full review](https://www.capterra.com/p/265368/Zenvia-Conversion/#Capterra___3136982) VP Volker P. CEO > "For the use that we would give it, the price is not sustainable." [See full review](https://www.capterra.com/p/265368/Zenvia-Conversion/#Capterra___2873956) MM Manuel M. CEO > "Sirena has helped us improved our customer service, we can transfer conversations through our team very rapidly, now our customer..." [See full review](https://www.capterra.com/p/265368/Zenvia-Conversion/#Capterra___2199225) AD Angel D. Product Manager > "Improving their customer support on integrations, they take too long to respond, they are short in personnel." [See full review](https://www.capterra.com/p/265368/Zenvia-Conversion/#Capterra___2199298) NP Natucha P. CUSTOMER SUCCESS > "It is a great tool but still checking if it is functional for our segment. Because they are not salespeople who use it, but analysts..." [See full review](https://www.capterra.com/p/265368/Zenvia-Conversion/#Capterra___2651447) AL Angel L. Fundador > "I didn´t like the login process, It doesn´t accept my normal password, Even when I try to change it." [See full review](https://www.capterra.com/p/265368/Zenvia-Conversion/#Capterra___2712427) JG Josefina G. Proyect Manager > "Its been a good year, Sirena help us to organize our customer relationship comunication" [See full review](https://www.capterra.com/p/265368/Zenvia-Conversion/#Capterra___3052011) GN Giovanna N. CEO > "It’s too slow and i had experienced two falls from the system in one month... When a client talks to us i receive in the app that..." [See full review](https://www.capterra.com/p/265368/Zenvia-Conversion/#Capterra___2392642) DS Daniel S. MANAGER SALES ONLINE > "We got it more clients and better the costumer flow." [See full review](https://www.capterra.com/p/265368/Zenvia-Conversion/#Capterra___2921701) JL Jorge L. COO > "The customer support in many times do not have a solution or an estimation of when the problems would be solved." [See full review](https://www.capterra.com/p/265368/Zenvia-Conversion/#Capterra___2392829) MR Maria R. Key account Excecutive > "It is simple and basic to use, essay to use and comfortable at momment to respond a client." [See full review](https://www.capterra.com/p/265368/Zenvia-Conversion/#Capterra___3059452) CR Catalina R. Marketing Manager > "What I liked the least is the part of editing contacts and importing old databases." [See full review](https://www.capterra.com/p/265368/Zenvia-Conversion/#Capterra___2192066) IL Ivan L. Marketing Manager > "Highly recommended if you are looking to formalize communication through WhatsApp!" [See full review](https://www.capterra.com/p/265368/Zenvia-Conversion/#Capterra___3045533) DL DIEGO L. ASISTENTE DE BI > "THE API DON'T HAVE INFORMATION MORE THAN 30 DAYS TO DATA EXPORT" [See full review](https://www.capterra.com/p/265368/Zenvia-Conversion/#Capterra___2611518) AD Angel D. Product Manager > "The panel admin has wide range of features that makes really easy to do analytics on customer communications." [See full review](https://www.capterra.com/p/265368/Zenvia-Conversion/#Capterra___2199298) José Luis R. Ceo > "sometimes technical problems occur causing delay in the delivery of information" [See full review](https://www.capterra.com/p/265368/Zenvia-Conversion/#Capterra___2212716) CH Chris H. Admin > "We have increased our capacity to handle customer questions easily and in a channel that our customers like." [See full review](https://www.capterra.com/p/265368/Zenvia-Conversion/#Capterra___2200734) DC Diego C. Manager > "It lacks a funnel view of the customers" [See full review](https://www.capterra.com/p/265368/Zenvia-Conversion/#Capterra___2169770) AD Angel D. Product Manager > "They offer the possibility to interact with end users via API." [See full review](https://www.capterra.com/p/265368/Zenvia-Conversion/#Capterra___2199298) LP Leo P. Director > "sometimes problems with data integration, like all other systems" [See full review](https://www.capterra.com/p/265368/Zenvia-Conversion/#Capterra___2169532) MM Mayte M. Marketing manager > "The app is very friendly and easy to use, the stats are very useful, is good idea to integrated with Facebook messenger and Sirena ..." [See full review](https://www.capterra.com/p/265368/Zenvia-Conversion/#Capterra___2204878) JF Jeronimo F. Marketing Assistant > "Sometimes the app took almost 1 day to send my messages!" [See full review](https://www.capterra.com/p/265368/Zenvia-Conversion/#Capterra___2203208) LY Laura Y. Marketing Manager > "We work faster, easier and more organized, it makes the reports more efficient and easy for users to understand." [See full review](https://www.capterra.com/p/265368/Zenvia-Conversion/#Capterra___2226898) JMC Juan Martin C. business developer > "fails in some integrations." [See full review](https://www.capterra.com/p/265368/Zenvia-Conversion/#Capterra___2203215) MT Marcelo T. Operations Director > "Great for little companies, with few customers and few employees." [See full review](https://www.capterra.com/p/265368/Zenvia-Conversion/#Capterra___2826752) LP Luis P. CEO > "Advertised CRM features were practically non existent." [See full review](https://www.capterra.com/p/265368/Zenvia-Conversion/#Capterra___2574815) CI Cristhian I. JEFE DE SUCURSAL > "IS A VERY GOOD SOFTWARE TO MANAGE OUR CLIENTS LEADS, VERY INTUITIVE AND AFFORDABLE" [See full review](https://www.capterra.com/p/265368/Zenvia-Conversion/#Capterra___2212402) AI Ademilson I. Coordenador > "Problems in the testing phase that were not resolved by the support team" [See full review](https://www.capterra.com/p/265368/Zenvia-Conversion/#Capterra___2554929) GD Gama D. Coordinator > "The simple fact of having contact with the client immediately and easily is what I like the most." [See full review](https://www.capterra.com/p/265368/Zenvia-Conversion/#Capterra___2199219) BF Bernardo F. Gerente de Marketing > "I'm having huge issues with its attendance." [See full review](https://www.capterra.com/p/265368/Zenvia-Conversion/#Capterra___2753032) GD Gama D. Coordinator > "Integration with our Facebook is super easy and my clients are delighted." [See full review](https://www.capterra.com/p/265368/Zenvia-Conversion/#Capterra___2199219) BF Bernardo F. Gerente de Marketing > "Why is it so hard to be helped in this?" [See full review](https://www.capterra.com/p/265368/Zenvia-Conversion/#Capterra___2753032) Eduardo A. Owner > "Good, easy to use, need more features, more detail reports, forcast." [See full review](https://www.capterra.com/p/265368/Zenvia-Conversion/#Capterra___2498057) MR Murillo R. Director - Partner > "Bad experience, high expectations were not achieved" [See full review](https://www.capterra.com/p/265368/Zenvia-Conversion/#Capterra___2470523) [View Reviews](https://www.capterra.com/p/265368/Zenvia-Conversion/reviews/) ## User interface [WhatsApp](https://www.capterra.com/p/180345/WhatsApp/) 4.69 (16,355) [Zenvia Customer Cloud](https://www.capterra.com/p/265368/Zenvia-Conversion/) 4.09 (359) ## Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ### Features Do these products fit your needs? Prioritize real-user-identified key features according to your needs to find your best fit. \--% Fit vs \--% Fit Activity Dashboard 207 Important Activity Tracking 150 Important AI Copilot 120 Important WhatsApp Top features 16/36 - Activity Dashboard - Activity Tracking - AI Copilot - Alerts/Notifications - API - Autoresponders - Batch Communications - Call Recording - Chat/Messaging - Collaboration Tools - Compliance Management - Content Management - CRM - Customer Database - Customer History - Customizable Branding - Email Management - Feedback Management - Generative AI - Inbox Management - Interaction Tracking - Interactive Content - IVR - Knowledge Base Management - Multi-Channel Communication - Multi-Language - On-Demand Communications - Personalization - Reporting & Statistics - SMS Messaging - Social Media Integration - Surveys & Feedback - Template Management - Third-Party Integrations - Video Support - Workflow Management [See all features](https://www.capterra.com/p/180345/WhatsApp/#features) Zenvia Customer Cloud 14/36 - Activity Dashboard - Activity Tracking - AI Copilot - Alerts/Notifications - API - Autoresponders - Batch Communications - Call Recording - Chat/Messaging - Collaboration Tools - Compliance Management - Content Management - CRM - Customer Database - Customer History - Customizable Branding - Email Management - Feedback Management - Generative AI - Inbox Management - Interaction Tracking - Interactive Content - IVR - Knowledge Base Management - Multi-Channel Communication - Multi-Language - On-Demand Communications - Personalization - Reporting & Statistics - SMS Messaging - Social Media Integration - Surveys & Feedback - Template Management - Third-Party Integrations - Video Support - Workflow Management [See all features](https://www.capterra.com/p/265368/Zenvia-Conversion/#features) ### Recognition WhatsApp is recognized as a top-rated tool in 2 Capterra Shortlist reports Best Value Live ChatSoftware (2026)  No recognitions have been awarded to Zenvia Customer Cloud ### Deployment & support WhatsApp Deployment - Cloud, SaaS, Web-Based - Desktop Mac - Desktop Windows - Desktop Linux - On-Premise Windows - On-Premise Linux - Desktop Chromebook - Mobile Android - Mobile iPhone - Mobile iPad Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Zenvia Customer Cloud Deployment - Cloud, SaaS, Web-Based - Desktop Mac - Desktop Windows - Desktop Linux - On-Premise Windows - On-Premise Linux - Desktop Chromebook - Mobile Android - Mobile iPhone - Mobile iPad Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos ### Company Details WhatsApp - By WhatsApp - Located in United States - Founded in Zenvia Customer Cloud - By Zenvia - Located in Brazil - Founded in 2004 ## Popular Comparisons [WhatsApp](https://www.capterra.com/p/180345/WhatsApp/)[4.69 (16,355)](https://www.capterra.com/p/180345/WhatsApp/reviews/) vs [Slack](https://www.capterra.com/p/135003/Slack/)[4.66 (24,100)](https://www.capterra.com/p/135003/Slack/reviews/) Contact vendor for pricing Price $8.75/month 4.6 Features 4.6 4.8 Ease of Use 4.6 [View full comparison](https://www.capterra.com/compare/135003-180345/Slack-vs-WhatsApp) [Zenvia Customer Cloud](https://www.capterra.com/p/265368/Zenvia-Conversion/)[4.09 (359)](https://www.capterra.com/p/265368/Zenvia-Conversion/reviews/) vs [Slack](https://www.capterra.com/p/135003/Slack/)[4.66 (24,100)](https://www.capterra.com/p/135003/Slack/reviews/) $0/month Price $8.75/month 3.8 Features 4.6 4.2 Ease of Use 4.6 [View full comparison](https://www.capterra.com/compare/135003-265368/Slack-vs-Zenvia-Conversion) [WhatsApp](https://www.capterra.com/p/180345/WhatsApp/)[4.69 (16,355)](https://www.capterra.com/p/180345/WhatsApp/reviews/) vs [LiveChat](https://www.capterra.com/p/62194/LiveChat/)[4.64 (1,721)](https://www.capterra.com/p/62194/LiveChat/reviews/) Contact vendor for pricing Price $25/month 4.6 Features 4.5 4.8 Ease of Use 4.6 [View full comparison](https://www.capterra.com/compare/62194-180345/LiveChat-vs-WhatsApp) [Zenvia Customer Cloud](https://www.capterra.com/p/265368/Zenvia-Conversion/)[4.09 (359)](https://www.capterra.com/p/265368/Zenvia-Conversion/reviews/) vs [LiveAgent](https://www.capterra.com/p/102188/LiveAgent/)[4.67 (1,780)](https://www.capterra.com/p/102188/LiveAgent/reviews/) $0/month Price $15/month 3.8 Features 4.6 4.2 Ease of Use 4.6 [View full comparison](https://www.capterra.com/compare/102188-265368/LiveAgent-vs-Zenvia-Conversion) [WhatsApp](https://www.capterra.com/p/180345/WhatsApp/)[4.69 (16,355)](https://www.capterra.com/p/180345/WhatsApp/reviews/) vs [LiveAgent](https://www.capterra.com/p/102188/LiveAgent/)[4.67 (1,780)](https://www.capterra.com/p/102188/LiveAgent/reviews/) Contact vendor for pricing Price $15/month 4.6 Features 4.6 4.8 Ease of Use 4.6 [View full comparison](https://www.capterra.com/compare/102188-180345/LiveAgent-vs-WhatsApp) [Zenvia Customer Cloud](https://www.capterra.com/p/265368/Zenvia-Conversion/)[4.09 (359)](https://www.capterra.com/p/265368/Zenvia-Conversion/reviews/) vs [Tidio](https://www.capterra.com/p/144040/Tidio-Chat/)[4.73 (590)](https://www.capterra.com/p/144040/Tidio-Chat/reviews/) $0/month Price $0/month 3.8 Features 4.6 4.2 Ease of Use 4.7 [View full comparison](https://www.capterra.com/compare/144040-265368/Tidio-Chat-vs-Zenvia-Conversion) [WhatsApp](https://www.capterra.com/p/180345/WhatsApp/)[4.69 (16,355)](https://www.capterra.com/p/180345/WhatsApp/reviews/) vs [Text Request](https://www.capterra.com/p/167015/Text-Request/)[4.63 (1,193)](https://www.capterra.com/p/167015/Text-Request/reviews/) Contact vendor for pricing Price $59/month 4.6 Features 4.5 4.8 Ease of Use 4.6 [View full comparison](https://www.capterra.com/compare/167015-180345/Text-Request-vs-WhatsApp) [WhatsApp](https://www.capterra.com/p/180345/WhatsApp/)[4.69 (16,355)](https://www.capterra.com/p/180345/WhatsApp/reviews/) vs [Tidio](https://www.capterra.com/p/144040/Tidio-Chat/)[4.73 (590)](https://www.capterra.com/p/144040/Tidio-Chat/reviews/) Contact vendor for pricing Price $0/month 4.6 Features 4.6 4.8 Ease of Use 4.7 [View full comparison](https://www.capterra.com/compare/144040-180345/Tidio-Chat-vs-WhatsApp) [WhatsApp](https://www.capterra.com/p/180345/WhatsApp/)[4.69 (16,355)](https://www.capterra.com/p/180345/WhatsApp/reviews/) vs [Zoho Desk](https://www.capterra.com/p/169505/Zoho-Desk/)[4.51 (2,212)](https://www.capterra.com/p/169505/Zoho-Desk/reviews/) Contact vendor for pricing Price $20/month 4.6 Features 4.5 4.8 Ease of Use 4.4 [View full comparison](https://www.capterra.com/compare/169505-180345/Zoho-Desk-vs-WhatsApp) [WhatsApp](https://www.capterra.com/p/180345/WhatsApp/)[4.69 (16,355)](https://www.capterra.com/p/180345/WhatsApp/reviews/) vs [Zendesk Suite](https://www.capterra.com/p/164283/Zendesk/)[4.41 (4,079)](https://www.capterra.com/p/164283/Zendesk/reviews/) Contact vendor for pricing Price $39/month 4.6 Features 4.4 4.8 Ease of Use 4.3 [View full comparison](https://www.capterra.com/compare/164283-180345/Zendesk-vs-WhatsApp) [WhatsApp](https://www.capterra.com/p/180345/WhatsApp/)[4.69 (16,355)](https://www.capterra.com/p/180345/WhatsApp/reviews/) vs [Chatway](https://www.capterra.com/p/10014051/Chatway/)[4.90 (77)](https://www.capterra.com/p/10014051/Chatway/reviews/) Contact vendor for pricing Price $0/month 4.6 Features 4.8 4.8 Ease of Use 5.0 [View full comparison](https://www.capterra.com/compare/180345-10014051/WhatsApp-vs-Chatway) [WhatsApp](https://www.capterra.com/p/180345/WhatsApp/)[4.69 (16,355)](https://www.capterra.com/p/180345/WhatsApp/reviews/) vs [Bitrix24](https://www.capterra.com/p/113540/Bitrix24/)[4.19 (990)](https://www.capterra.com/p/113540/Bitrix24/reviews/) Contact vendor for pricing Price $69/month 4.6 Features 4.3 4.8 Ease of Use 4.0 [View full comparison](https://www.capterra.com/compare/113540-180345/Bitrix24-vs-WhatsApp)